Customer Reviews for U-Haul of Fresno

Rating:

5.0

Same as above. Employees were prompt and polite. Process was very efficient.

Rating:

2.0

Maneuvering in the small area was difficult. The service was great helping to make up for the parking lot

Rating:

4.0

-Haul at this location was a pleasant experience

Rating:

5.0

Brittany was great Fresno location awesome ronald in CS was great Alex in winters horrible!!!

Rating:

4.0

It was good

Rating:

1.0

I dropped off keys after 26 miles of use.i added 2.5 gallons of gas. I was charged for 4 more gallon ns and a fuel fee. That is wrong and bullshit

Rating:

5.0

Service was excellent.

Rating:

5.0

I have always had good service I have never had any problems I would always let my friends know about you uhaul good service.

Rating:

5.0

Love you

Rating:

4.0

When I arrived they were having problems with the computers. They stated it was being updating if so computers should be doing updates when store is closed. Not during business hours this is for corporate

Rating:

5.0

Free Coffee in the morning

Rating:

4.0

Only issue was the truck showed 1/4 tank of gas, and when we pulled out the parking lot, it dropped and the light said "fuel low". We ended up needing to take time to get gas and we had movers scheduled to meet us. They gave us a credit for the gas we put in, but it was inconvenient to not know if there was enough as to get us to our loading location.

Rating:

5.0

Staff was cool easy check in easy check out

Rating:

5.0

It was great and Luis was amazing

Rating:

5.0

When I went to get my vehicle checked out there were long lines - it took too long, so more help would have been nice. However, when I both checked the trailer out and then in the service was prompt and efficient. Great job.

Rating:

5.0

Courteous and helpful tech.

Rating:

3.0

Lower the price, give a discount, or create a loyalty reward program. I pickup the same trailer at the same place, then drop off at the same place for the last few years. This time the price went from $250 to $500. Your price increase is excessive. The loyal and repeat customers who have supported you over the years are being unfairly over charged.

Rating:

1.0

EMPLOYEE GABBY WASNT THE MOST PLEASENT PERSON , NOT CUSTOMER FRIENDLY BY ANY MEANS. HARD TO FIND PARKING. RETURNING THE UHAUL WAS ALOT NICER EXPERIENCE WITH THE YOUNG MAN WHO HELPED ME.

Rating:

2.0

Vehicle was given to use with no gas a zero help to find the right truck in the parking lot

Rating:

5.0

They were nice and helped me right away.

Rating:

3.0

Check engine light was on. I was not sure if the truck will make it safely during my move.

Rating:

5.0

Always good service

Rating:

5.0

Team was communicative, work was completed in timely manner.

Rating:

5.0

Seven and his employees at UHaul on Blackstone do an excellent job providing the very best customer service! I rent their trucks every single month and they are the only truck rental I will continue to go to! Thank you Seven and UHaul!

Rating:

5.0

The rep connected the trailer for me. All good for this rental experience.

Rating:

1.0

We lost the key and lost a day of rental because they could not send somebody out to make a key that worked. They had to come back the following day with a tow truck. I was told that no additional charges other than the cost of the key would be done. Now they're trying to. Charge me $500 more for additional days. And rental fees. Horrible experience.

Rating:

5.0

Good customer service

Rating:

5.0

Fast friendly great equipment Thanks

Rating:

3.0

The CSR did NOT explain the rental agreement clearly!!! I was told my total was around $37 & change. Lo & behold my checking acct gets hit for $65 & change, I call to find out why. I was told the $37 was for the truck & tax AND the additional was for MILEAGE!!! I was NEVER told there is a mileage charge on top of the truck charge. I thought it was like renting a car, unlimited mileage, just bring it back w/the same amount of gas. The guy says "you agreed to the terms on your cell, before you drive off" TOTALLY FUCKED UP WAY TO DO BUSINESS ~ TOTALLY!!! Had I known that I would NEVER rented from you guys!! The side view mirror do position properly. Will NEVER do business w/UHaul again!!! I want a 50% Refund!!

Rating:

5.0

Thank you very much you all

Rating:

5.0

Nothing

Rating:

5.0

Excellent customer service overall. Employees provided great attitudes even while there were a lot of customer 10/10 recommend.

Rating:

5.0

Speed up check in process

Rating:

1.0

They changed me $24 for nothing I drove 24 miles and add 2 gallons of gas but needle didn’t went up enough it was just 0.1 down

Rating:

2.0

At pickup, the morning attendant at the counter (who was lovely) said the truck fuel should be at 3/8 of a tank. However, when I got in the truck, it was nearly out of fuel with the "Low Fuel" indicator showing on the dashboard. I notified the attendant who said upon return I would get a fuel credit for any extra fuel I put in the tank. I drove the truck from the lot straight to a fuel station. I had no idea how low it was on fuel and did not want to run this giant truck out of fuel on a major street! I knew my total drive for the move would be about 25 miles, using less than 4 gallons But I put over 9 gallons in the tank, to make sure I had a fuel buffer. I wanted to ensure there was no chance the truck would run out if I was on an incline or something like that! in a 60 gallon tank you never know how much actually needs to be in there to ensure there is no chance of starving the engine. Upon returning the truck that same evening (early) the night attendant said he would grant no fuel credit. I explained the truck was on empty and I did not want to take the chance of running out. He said "yeah, our gas gets syphoned at night". So this is a known problem, (the syphoning) and I, the customer, was handed a giant truck on empty. It was a pretty nerve-wracking feeling to drive on empty like that. I put $35 of fuel in, (showed him the receipt), used about $15 (as shown by the mileage), and was not granted the fuel credit I was led to believe I would get. In retrospect, I should have asked for a different truck, put $20 in the tank, and avoided the worry, hassle, and extra donation of $20 of fuel which likely will get syphoned out of the tank.

Rating:

3.0

The inside of the truck was disgustingly filthy, we were told and it stated on the pick up receipt that there was 1/4 of a tank of fuel but it was 100% empty, and the desk agent told us that he left the drop off location open but then later assigned us a location that is pretty far from our home. Also, along the journey we had some concerns about the vehicle so we stopped and called the number for U-Haul’s roadside service. That was a huge disappointment! U-Haul provided terrible customer service in every way possible in addition to delaying us about 3 hours.

Rating:

3.0

Guy was very slow. Equipment was clean but the check engine light was on he just said don’t worry about it.

Rating:

2.0

Today I rented a 10' truck to move some furniture for a few hours. I paid just over $110 for 69 miles andnthe rental. I didn't realize how much miles we use, but whatever. But the service was there, but It's either the pay, or the employee treatment, because the employees ALWAYS have a negative vibe. I've used this location before. Last time, the owner (who did not help me, nor was at the location) later called me because of my negative review of their service and the mile charge, advised m that they gave me a deal on an extra day I had the truck. I was very appreciative of that. BUT, I don't think the employees are very happy. It could just be me being treated like crap, or they all have their heads stuck somewhere...( racial???). Anyway, I didn't get ripped, I just want to shine some light into the dark energy looming at that location, and maybe cause some cleanup around there. Or maybe corporate headquarters is the reason for all of this??? They say s#!+ rolls down hill. I'll bet it is corporate greed. Great equipment, hate being charged by the mile, though. Not sure if I will just default to this company before researching for another option. If it's still cheaper, I'll probably drop by and talk to the employees before deciding to rent there. If the vibe is still like the dmv, I'm outtie 5000!

Rating:

3.0

Location, Yes Check in Counter staff, No Return outdoors staff, YES. Very helpful and courteous. Very professional. Respectful to female senior citizen.

Rating:

1.0

Was left with a uhaul that was on empty.barely made it to the gas station to fill it up. Couldn't read the odometer because it constantly had the check gas cap warning.

Rating:

2.0

I pre booked for mobile pickup. I showed up and it still took an hour just to get the uhaul, there was no appliance dolly or regular dolly in the truck even though I orders for those. The uhaul was on E (no gas) and I was blocked in from leaving by another uhal. I had to wait in a huge line just to get the things I needed and then I had to fill the uhal up right after leaving

Rating:

5.0

Outstanding customer service both at pick up and drop off.

Rating:

3.0

The gentlemen who first helped me was great. Easy and fast process. As an ops manager for a car rental company I learned to always take pictures of vehicles when inspecting cars. I took pictures of pre existing damage and oil change light (was not an issue to me as it was just the grill and fender) Upon return i was asked for keys and that receipt would get emailed to me. Within 10 minutes I didn’t get 1, 2 or just three 3 missed calls but 6 attempts back to back trying to get ahold of me. When I called back I was asked about the grill and if I can offer an explaination on what happened that damaged it. I replied that the damages were already there on grille, brought up the fenders and that the truck had an oil change light when Picking it up. They asked for proof and luckily i did have it. Didn’t like the fact that I had vehicle for less then an hour and only drove 11 miles for someone to try and pin pre existing damage on me and if it wasn’t for my rental habits this would’ve got charged to my rental.

Rating:

2.0

I had an appointment the technician didn't start for almost an hour late after my appointment time. Technician was very rude.