Customer Reviews for U-Haul of Fresno

Rating:

1.0

Not friendly at all, My grandmas car got scrapped in the parking lot since it was over capacity, there was only 1 worker there and he was very very rude. He took the keys and said we were good to go i didnt fill out any paper work or anything. the next week i was contacted saying the truck was never returned and almost charged another fee. This is unbelievable ive never had such issue with a company. I will never use uhaul again. I will be going to enterprise. I was not given a discount for any of my in-convinces. I will be writing a report to the Better Business Bureau

Rating:

3.0

Trick was dirty and had old trash and cups inside. Gas tank only had 3/4 of a tank even though they marked the tank full on the paperwork. Cost me and extra $45 fill it.

Rating:

5.0

This experience was perfect from start to finish. Everything arrived on time and was the exact condition as when we packed it. Will definitely use U-Haul again.

Rating:

5.0

More help esp on Friday and Saturday

Rating:

5.0

I cannot think of anything. My experience was great.

Rating:

5.0

Great service and fast. Thank you.

Rating:

3.0

I waited in the truck for ten minutes and no one came out to receive it. I had to go inside and wait in line for someone to become available. Once that was done all was fine, but it wasn't that busy and should not have taken 20 minutes in total just to drop off a truck.

Rating:

3.0

There is always an hr long line. I rent here all the time there's always one person at the desk and 10 ppl in line

Rating:

5.0

Amazing. They always are!!!

Rating:

4.0

C

Rating:

1.0

Not very helpful associates

Rating:

4.0

Good customer service. Yard crew was working hard in the heat.

Rating:

5.0

I greatly appreciate how easy U-Haul made my cross country move using the U-Boxes. They were extremely professional, friendly and so reasonably priced! I’m so glad I made the decision to use this service.

Rating:

2.0

You charged me another 35.00$ when all we did was drop off a one way item.

Rating:

5.0

Quick service, reasonable prices, highly attentive and professional staff, clean U-Haul with plenty of gas, and I felt that my two visits to this place was hassle free. I will always continue coming here for all my moving needs. Very trustworthy staff. Great job! Highly recommended.

Rating:

5.0

Excellent. Quick and easy!!

Rating:

5.0

Great customer service!!! Seven is a Great employee there!!

Rating:

3.0

I appreciated the efficiency of your staff.

Rating:

2.0

Nowhere to park when the 4 “Customers Only” allotted spaces are full. Customer service: So disorganized! No greetings..ever. No smiles. No I’ll be right with you. No sorry for the wait. Employees don’t seem too happy to be there. They all act like the customers are doing them a favor! Long lines waiting. NO ONE in the store when employees need to go outside (every time) customer rents trailers, etc., therefore leaving the line of customers [alone] waiting! It shouldn’t take 30-40 mins to pick up a reserved vehicle! Need to explain what it means when customers estimate their mileage. Customer service lacking on every level!! It’s the worst ever!! This was my 3rd rental. I’m never going back there again and will discourage anyone else from going there!! I plan to contact U-Haul’s corporate office about my experiences. 😡

Rating:

1.0

I picked up the truck at one location and the trailer at another. I was not told that would be the case until the day before. Uhaul should make every effort to simplify the pick up for the customer.

Rating:

5.0

Good trucks

Rating:

5.0

Great customer service! User friendly vehicle! Super clean and maintained! Smooth and easy process!

Rating:

1.0

Take better care of the vans, and have your employees actually pay attention. This was a horrible rental experience. I've had to call y'all multiple times because of issues on YOUR part.

Rating:

5.0

Good services 👍

Rating:

5.0

Maybe have more held in the morning

Rating:

5.0

I called the U-Haul phone number to reserve the truck. It was very easy to reserve. I picked up the truck and had a short wait in line. They moved the customers along quickly, ensuring that we all got on our way. We drove up to return the truck, paid and received the receipt. Such a quick and easy process. Thank you.

Rating:

5.0

Pickup and drop off were a breeze!

Rating:

5.0

Luis and the other staff are amazing.

Rating:

5.0

There was nothing to improve. We wouldn’t hesitate to recommend U-Haul. We could count on what was promised and the employees were friendly and helpful.

Rating:

5.0

Luis as the Owner treated us with GREAT service!!

Rating:

5.0

It would be great if there were more Toy Haulers available in my area.

Rating:

5.0

I was helped by Luis, Jacob on pick up & Luis/Jacob & Ernesto when I returned. Super clean van & the AC was working fantastic. I appreciate the attentiveness while in the store.

Rating:

5.0

Thanks

Rating:

1.0

The guy helping set the reservation on 7/11/25 was nice. The crew this morning gave me a truck with an empty tank (but told me it was 1/8th full) and wrote down 1/4th full. They didn’t tell me where the truck was so I wandered around looking for it. When I dropped the truck off, the guy who was at the register was really rude. He asked if we needed a receipt and I told him I could settle for one emailed. I asked him how long it would take and he wasn’t helpful. Then he just stood there. We went home and got a receipts via email. He marked the truck as being on an empty tank and charged us $24. This was not true as we put gas in the tank on the way back. We drove a total of 5 miles with that truck

Rating:

3.0

Respect the customers time and be more conscious of those with Disabilities.

Rating:

5.0

Dry great customer service and help me with a great selection on items this store is great .

Rating:

5.0

The person who helped us was awesome. Sorry I missed his name.

Rating:

2.0

Needs more employees. ONE worker can not service that many customers!!!!

Rating:

4.0

Keep all equipment at the full rate on fuel, just like rental car industry.

Rating:

4.0

Uhaul called me looking for the trailer I turned in the day before. I had it confirmed that the trailer was returned the day before

Rating:

3.0

Not enough people working on the weekends, especially weekends when MOST people are moving!

Rating:

5.0

Doing great.

Rating:

4.0

Nothing to be improved

Rating:

1.0

WE WALKED IN AND STOOD AROUND FOR SEVERAL MINUTES WHILE BEING IGNORED BY EMPLOYEES AND WHEN WE GET SOME HELP IT IS SUBSTANDARD. UNPROFESIONAL...... I HAVE BEEN HERE SEVERAL TIMES AND THIS WAS THE WORST VISIT.

Rating:

2.0

What furniture pads Had a reservation to pick up at 4 didn’t get the containers till close to 6 pm wasted alot of time waiting

Rating:

5.0

The staff here were great. I would recommend more staff at the register to keep wait down.

Rating:

5.0

N/A

Rating:

5.0

It was a smooth process overall. I am not sure if anything can be done to improve the process.

Rating:

2.0

I was returning the rental around 5 minutes before close of the location and all workers are very anxious leave the work. They were all telling me to use the app to check out and left. App was not easy to use for me to check out. I ended up calling customer service with 38 minutes of waiting on the phone. Customer service personal told me to call back the store in the morning to check out.So, I called them next day morning but they did not answered the call and it was transferred to customer service again. And told me to call back store after 20 minutes. And I did not have time to call them back again.

Rating:

5.0

Very helpful and polite.

Rating:

5.0

Efficient and professional.

Rating:

1.0

The same process that you guys have to check in equipment like Dolly and extra stuff you should have the same process to check it out because I never received it and then they attempted to charge me 120 customer service was 50-50. Some people were extremely rude. Other people were very helpful and kind.

Rating:

5.0

Seven is a great worker! His customer service is excellent!! Please give him a raise!! Well Deserved!!

Rating:

5.0

short staffed

Rating:

2.0

Employees tried to state I didn’t return the trailer I used. I returned is 1 hour before my return time was up. Before you start saying someone took or didn’t return something, check your parking lot or parking stalls to see if the equipment is there, if you tell a costumer to do a specific thing and then they do it for the return. Don’t say the stole it, go look before you throw accusations out please. It isn’t that hard to go look in the exact stall you told me to park it in.

Rating:

4.0

Quick and easy check in

Rating:

1.0

HAd to dfind womeone to help unload the trailer. I was offered a receipt but decline. My mistake. Ended up getting emails and texts becasue the trailer was never checked back in. I dropped it off on Sunday morning and it was not checked in till Wednesday. Gave me a lot of stress when I received the emails and text.

Rating:

4.0

wrong fuel was recorded before I got it. the back area had ... several pieces of debris that needed to be cleaned out. otherwise was excellent.

Rating:

4.0

Staff were struggling with slow computers due to a service system issue. This issue was not their fault but Uhaul IT should look into alternative systems for employees to use (maybe an iPad portal) if systems are down. Excellent service from the employees even as they dealt with the tech issue

Rating:

4.0

I was very pleased with the whole experience honestly. We had zero breakage even after the 3000 mile trip. Partly because we followed the guidelines in the packing videos and partly because we had a friend helping who is experienced. We were pleased that our boxes were the upgraded metal and fiberglass for the cross country move, rather than the wood boxes. The cost is less than a lot of other pod services. I suppose if there’s anything that could be improved it’s making sure the customer understands all the fees for the entire process, that there is a box drop off fee separate from the transport fee. I would use this service again.

Rating:

5.0

Nothing you guys are doing just fine.

Rating:

5.0

The gentleman that helped me was top notch. Provided excellent customer service, was very thorough and honestly, just a cool dude. Would 100% recommend to a friend.

Rating:

5.0

Nothing. North Fresno associates and mechanics were awesome. They went above and beyond to make sure that my ride was safe on my one-way trailer rental. I forgot the guy‘s name but he had long hair. I’d give him a bigger tip if I had more cash on me he was very helpful.