Everyone at this location were stellar. From the young man that rented me the trailer to the gentleman that I returned the trailer to. They were courteous, quick, and helpful. I recommend this u-haul location to anyone and everyone.
CATHERINE ECustomer Reviews for U-Haul of Fresno
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
In the 20 plus years that I have rented from UHaul I received the best service from this location. They communicated great, they are friendly, helpful, patient and kind. It’s rare to meet such an amazing team
Holly GMore staff
KEVIN MGreat friendly customer service
PAMELA RThe location on Blackstone near Bullard helped me out with a really tough situation where movers did not take everything in the move. I was able to get a short term rental to do the remaining work myself for about 6 hours at a fraction of what a follow-up service would have cost me. The staff was exceptionally friendly and I would recommend this location to anyone looking for a truck/van rental
GRANT FAbsolutely no gas at all at pickup.
Jennifer MSlow and disorganized. Access to rentals blocked by customer cars and returned uhauls.
MELISSA PAC did not work Very slow service
Alex GSame as the pick up location, it was fast and easy return. The young man receiving the returns was very attentive as well
CARMELINO ZCashiers (David) is young and he lacks the customer service skills needed for the position, he was also disrespectful. My order wasn't complete and when I inquired about the $50 guaranty, he rudely stated "First come -first serve". Luckily the manager (Villasenor) walked in and made things right.
JOSE GNo parking available when you rent a van. Parking on Blackstone is dangerous.
MICHAEL SSeven was amazing
EYERUSALEM GThis was a seamless operation. U-Haul delivered on all of its promises, and the people were friendly and helpful. I will definitely use U-Haul pods for future moves.
Laurie RFresno staff was truly exceptional. Sheila was extremely helpful with delaying the delivery and scheduling it for storage instead, then organizing delivery on a short notice, calling and checking that everything is okay. Pamella handled the U-Boxes like small matchboxes, with great care and precision. I will organize my next move through U-Haul again - easy scheduling and make changes on the go. Thank you!
Milan RGas was on completely empty had 0 until empty. I went multiple times to tell them it was still on E on 0 and I adjusted the amount where it was given at but they still claimed they gave me half a tank when they only gave me enough gas to drive to a gas station and now U-Haul is charging me extra.
Isabel TThe service and customer support we received was just excellent. Our move was across states and the entire process was seamless and transparent. I loved it and would use the service again.
Nou VThis was the easiest, quickest experience I have experienced at a U-Haul.
KAYLA MThe Winchester VA location was great. Friendly staff, pods were available in a timely manner, and great communication. Fresno, CA location was terrible! They’re not friendly, they don’t answer the phone, the parking lot is a disaster, the staff stood around for over an hour while I was waiting for them to grab my pods even though I asked for them to be out and available Monday at 1:30 when I called on Saturday. It was a terrible experience.
Sierra SNot friendly at all, My grandmas car got scrapped in the parking lot since it was over capacity, there was only 1 worker there and he was very very rude. He took the keys and said we were good to go i didnt fill out any paper work or anything. the next week i was contacted saying the truck was never returned and almost charged another fee. This is unbelievable ive never had such issue with a company. I will never use uhaul again. I will be going to enterprise. I was not given a discount for any of my in-convinces. I will be writing a report to the Better Business Bureau
John sTrick was dirty and had old trash and cups inside. Gas tank only had 3/4 of a tank even though they marked the tank full on the paperwork. Cost me and extra $45 fill it.
KEVIN DThis experience was perfect from start to finish. Everything arrived on time and was the exact condition as when we packed it. Will definitely use U-Haul again.
Michael SMore help esp on Friday and Saturday
THERESE WI cannot think of anything. My experience was great.
HARVEY PGreat service and fast. Thank you.
JOSE GI waited in the truck for ten minutes and no one came out to receive it. I had to go inside and wait in line for someone to become available. Once that was done all was fine, but it wasn't that busy and should not have taken 20 minutes in total just to drop off a truck.
Eric HThere is always an hr long line. I rent here all the time there's always one person at the desk and 10 ppl in line
CODY MAmazing. They always are!!!
tammie fC
JIMMY SNot very helpful associates
OMAR TGood customer service. Yard crew was working hard in the heat.
Jeffrey KI greatly appreciate how easy U-Haul made my cross country move using the U-Boxes. They were extremely professional, friendly and so reasonably priced! I’m so glad I made the decision to use this service.
Janice BYou charged me another 35.00$ when all we did was drop off a one way item.
TIMOTHY SQuick service, reasonable prices, highly attentive and professional staff, clean U-Haul with plenty of gas, and I felt that my two visits to this place was hassle free. I will always continue coming here for all my moving needs. Very trustworthy staff. Great job! Highly recommended.
SOILA EExcellent. Quick and easy!!
MICHELLE RGreat customer service!!! Seven is a Great employee there!!
THOMAS PI appreciated the efficiency of your staff.
KIMBERLY MNowhere to park when the 4 “Customers Only” allotted spaces are full. Customer service: So disorganized! No greetings..ever. No smiles. No I’ll be right with you. No sorry for the wait. Employees don’t seem too happy to be there. They all act like the customers are doing them a favor! Long lines waiting. NO ONE in the store when employees need to go outside (every time) customer rents trailers, etc., therefore leaving the line of customers [alone] waiting! It shouldn’t take 30-40 mins to pick up a reserved vehicle! Need to explain what it means when customers estimate their mileage. Customer service lacking on every level!! It’s the worst ever!! This was my 3rd rental. I’m never going back there again and will discourage anyone else from going there!! I plan to contact U-Haul’s corporate office about my experiences. 😡
SHEILA MI picked up the truck at one location and the trailer at another. I was not told that would be the case until the day before. Uhaul should make every effort to simplify the pick up for the customer.
Christian DGood trucks
olivia mGreat customer service! User friendly vehicle! Super clean and maintained! Smooth and easy process!
ELVIRA GTake better care of the vans, and have your employees actually pay attention. This was a horrible rental experience. I've had to call y'all multiple times because of issues on YOUR part.
CHRISTIAN WGood services 👍
EGUINESSE SMaybe have more held in the morning
ENRIQUE FI called the U-Haul phone number to reserve the truck. It was very easy to reserve. I picked up the truck and had a short wait in line. They moved the customers along quickly, ensuring that we all got on our way. We drove up to return the truck, paid and received the receipt. Such a quick and easy process. Thank you.
ISABEL LPickup and drop off were a breeze!
JENNIFER SLuis and the other staff are amazing.
CHARLES RThere was nothing to improve. We wouldn’t hesitate to recommend U-Haul. We could count on what was promised and the employees were friendly and helpful.
elizabeth eLuis as the Owner treated us with GREAT service!!
DAVID DIt would be great if there were more Toy Haulers available in my area.
JEFFREY EI was helped by Luis, Jacob on pick up & Luis/Jacob & Ernesto when I returned. Super clean van & the AC was working fantastic. I appreciate the attentiveness while in the store.
OSCAR PThanks
JOSEPH WThe guy helping set the reservation on 7/11/25 was nice. The crew this morning gave me a truck with an empty tank (but told me it was 1/8th full) and wrote down 1/4th full. They didn’t tell me where the truck was so I wandered around looking for it. When I dropped the truck off, the guy who was at the register was really rude. He asked if we needed a receipt and I told him I could settle for one emailed. I asked him how long it would take and he wasn’t helpful. Then he just stood there. We went home and got a receipts via email. He marked the truck as being on an empty tank and charged us $24. This was not true as we put gas in the tank on the way back. We drove a total of 5 miles with that truck
ERIKA ERespect the customers time and be more conscious of those with Disabilities.
Marc HDry great customer service and help me with a great selection on items this store is great .
TAMESHA CThe person who helped us was awesome. Sorry I missed his name.
DAVID CNeeds more employees. ONE worker can not service that many customers!!!!
ENRIQUE FKeep all equipment at the full rate on fuel, just like rental car industry.
RONALD BUhaul called me looking for the trailer I turned in the day before. I had it confirmed that the trailer was returned the day before
GREGORY KNot enough people working on the weekends, especially weekends when MOST people are moving!
LEZA MDoing great.
JOHN TNothing to be improved
Angelina FWE WALKED IN AND STOOD AROUND FOR SEVERAL MINUTES WHILE BEING IGNORED BY EMPLOYEES AND WHEN WE GET SOME HELP IT IS SUBSTANDARD. UNPROFESIONAL...... I HAVE BEEN HERE SEVERAL TIMES AND THIS WAS THE WORST VISIT.
TIMOTHY RWhat furniture pads Had a reservation to pick up at 4 didn’t get the containers till close to 6 pm wasted alot of time waiting
IRMA QThe staff here were great. I would recommend more staff at the register to keep wait down.
BRIAN HN/A
RICHARD NVery good
Margie E | Overall Experience