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Stephanie HCustomer Reviews for U-Haul of Glendale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Reduced rate if usage is less than 3 hours
joseph sThe U-Haul employees were very professional and helpful. The location is also excellent. My answer regarding the cleanliness of the vehicle was that the outside was dirty, which I didn’t care about. But since you asked, I had to answer “no.”
Greta HFriendly and quick moving help. Phone service was great all around. Confusing billing with so many partial payments. App almost great but kept kicking me out.
Valerie LThe service from the staff at the Brand facility was outstanding. Competency, personal attention, and tuning to my situation freed me from the ton of logistics that faced me. They walked me through it and at drop off in Nipomo, I felt lucky to have used your service. .....................................However, communication with your Company was a nightmare of "AI," diversions that took me an hour to navigate. One of your call staff saved the day . Talking to a real person is priceless.
Paul MThe tire sensor was on
Giovanni DThe truck was clean, but the headlight switch was defective. Even though the lights were turned off, the amber running lights would stay on, which killed the battery over night.
William BGreat location, Great people, Professional Fast & Friendly service A1+++
e. gOld equipment. No parking for customers. Overcharged for fuel.
Jason YThe desk guy was nice.
Zachary NI can't think of anything.
Kevin SStaff at this location is awesome
VADYM Tbest service in Glendale
Claris MNone. Good job
PAULINE AThe only disappointment is that we reserved the truck to pick up at Burbank, much closer to us, and it was switched to Glendale with no notification.
Katrina WContingency Operating Plan for the next time there are glitches in the system!!!!! Some customers had to wait in lines for nearly 3 hours, and the onsite personnel had to deal with the unhappy customers
Dawn sThe attendant was great and helpful… the truck needed a car wash and only had a quarter tank of fuel in it when I started, that’s not much… Luckily I wasn’t going far. I survived.
Eric AI am very graceful for service of the staff.
Anahit TSmooth process and cheaper than anywhere else. Thanks!
Adam PThe employees were outstanding at this location.
Arman TThe ignition was broken
Russell DAwful communication.
JACOB PCustomer Service is more than excellent!!!
Mario AGreat services @ pick up
Mauricio LThe receptionist “Avi” at the register threw the key at me during pickup and denied me access at the counter even though the app asked me to skip the line just to grab the key. Avi had me wait over 5 minutes.
Jose RPerfect
ARMEN KPlease have more staff ,or an easier way of checking in. It takes too long
Megan APicking up the vehicle was smooth and without issues. However, returning the vehicle took an unreasonable amount of time. Unfortunately, this is not the first time I have experienced this problem with U-Haul. The issue is not with the location staff or the customer service representatives, but rather with the outdated and inefficient system being used. We spent an excessive amount of time trying to contact customer service just to complete the vehicle return process. This matter needs to be taken seriously and addressed promptly. Otherwise, complaints to the Better Business Bureau will continue to be supported and filed by customers who experience the same frustration.
Maria CCustomer service was excellent
ANTHONY JVery positive experience
Iurii KStaff friendly and polite
Massood GThey charge hidden fees
EDWARDO AWas charged for the Safe Move insurance which I did not request and was not told would be charged. When I made the reservation online I checked the box to decline it. Very disappointed by that since the rest of the experience was wonderful. I will be calling to request a refund for the $15 but because I signed the contract I’m guessing they’re going to decline. I was not shown the contract before I signed it and assumed everything was like I had it on my online reservation because they confirmed everything else. Scam but honestly, not surprising.
Heidi VI would rent again from here! They have a large fleet, not too painful of a wait
Janice GEveryone was so helpful- answered all my many questions. Vehicle operated perfectly. Will definitely use their services again.
Victoria GEverything was great.
Elizabeth VTell customers about the difficulty in opening the gas cap.
Linus GStuff in the store are friendly and professional Thx
Ihor K. Maybe have more gas in the tank.
Jerry SNothing!! Your staff was helpful, professional and nice !!
RAYMOND SBetter communication between agents at the site would have reduced confusion over my schedule with onsite U-Box access.
Bill KI can’t think of any.
Leonard MHave someone always in the office
JOSEPH SNothing at all!! No Changes needed!👍🏽👍🏽
JASON BYea, this location is good. They seem to have a decent amount of trucks when I need one last minute. The guy who seems like the manager is nice and and makes things easy when I drop stuff off. It would be nice if there were better parking around the lot, but it is what it is. Not really a way to improve that.
NIKOLAI BThanks for all
Vigen MProfessional , Fast & friendly A++ Service.
e. gThis was the best U-Haul I’ve ever used. Everyone was professional and efficient. And I especially appreciated Avi the manager. He was super helpful and just one of the best managers I’ve ever dealt with at a U-Haul. I’ll definitely be back again.
Anissa WVery clean van. The service was excellent. Great customer service.
Argin MThere were a ton of surprise charges. I went in thinking I was going to be spending around $50 and my final bill came out to $130. And I only used the truck for 4 hours. Very disappointment in the hidden fee structure.
Charles SGreat customer service and very professional.
Alex SI’m still feeling so impressed by the level of customer service at this location. The two gentleman who helped me at separate times were both so incredibly kind. One was Charles. These employees really care about the work they do. Five stars!
Elliott DExcellent work
Chuck YClean the back of the van and give the exterior a wash sometime.
Harry LEverything was perfect
ARTOUR GEverything ran smoothly. They did a perfect job on both ends!
Hilary GThe self pick was seamless on the app. Thank you.
Jose PVery nice van, everything went smoothly. Thank you for your service!!
JANICE GPut a gps tracker devise on the u-box so customers can check on its status
Alessandro BNice people
Kevin PI understand that space is limited, but it would be helpful if I could actually take pictures of the cargo van and not have them all stacked together with little room to maneuver.
Michael RThe truck I was driving needed maintenance and it was still rented to me and I’m being overcharged on fuel when I filled up gas tank and coverage which was included at time of pick up with amount which I paid
Serena Hsmooth and easy pickup
Michelle PMy movinghelp movers were able to get my ubox quickly and efficiently!
Andrea S | Overall ExperienceFacility is fine, logistics is a mess. Made an appt to rent a pickup, trailer & pick up U-Box @ 9am. Truck was not available, nothing was ready, I waited until 11 before I could leave. Not happy.
Tatiana K | Overall ExperienceFollow through was nonexistant
Sally B | Overall ExperienceThe staff are extremely helpful and flexible. This was my best experience working with U-haul.
Marcus R | Overall ExperienceThe UBox was guaranteed for delivery in Glendale on 6/30/18. It arrived on 7/2/18. No one could tell me where it was or when it would be delivered. UHaul owes me $150 for the three days it was late!
Robin D | Overall ExperienceTito, the driver who delivered and picked up (on 7/16) our U-Box was fantastic! Thanks for helping us with our storage needs!
Emily B | Overall ExperienceIt would help to have guiding ropes for waiting customers. Wait lines were chaotic.
elizabeth l | Overall ExperienceUHAL’s operation has been better than we anticipate.
mohammad n | Overall ExperienceAttendant was great, helpful and fast. Everything went very smoothly.
Stacey T | Overall ExperienceLove you guys
Robert M | Overall Experience