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Vidal DCustomer Reviews for U-Haul of Glendale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck struggled to start anytime I turned the ignition on. Seemed like it could use a new starter, but it did start eventually every time. The guy helping us out was very polite and helpful too by the way.
Brian WPicking up at this location went really well. This is my preferred U-Haul location and they've been very reliable over the years. The only trouble I ran into was when dropping off the truck after hours. When dropping off after hours, you have to use the app and the app is not the best. It wouldn't accept the photos I took of the truck, but it wouldn't tell me why. It just kept saying there was an error processing all of the photos and to retake them. I tried again and again for 45 minutes before finally giving up. I wish there was another way to submit photos of the truck when dropping off after hours.
LaNora HN/A
Frank BI think i Agree on $60 and now they have added the milage rate which was not there when I rented online and after that I got the car with low gas 1/4 tank amd I filled it out and use it and returned it with same level of 1/4. It now they charging me an extra 55 box for fuel and from what I agree on online which was 60 and now I am getting charged $223 , I am not sure what you call this but that will be my last time dealing with this business
Sarkees VEverything was great that’s why we keep coming back to this location and the employees were very helpful. Thank you.
Ruben UThe U-Haul staff in Glendale was great! We had a horrible experience with scheduling but the staff in Glendale was very kind and very helpful.
Kelly CLegit the best Uhaul location ever. Plentiful stock of trucks, easy pick up always. Helpful staff, equipment and supplies if I need them. And never had an issue with returning the trucks. The pricing will always be unbeatable.
BRYAN LEverything was perfect
Ponciano TThe stuff was not customer friendly,specially when I was returning the vehicle I left a small trash, I didn’t get chance to clean it, I asked the one of the U haul associate to clean it, but he refused and treated me to charge penalty in rude way. I was really in rush, for that reason I asked him to do me a favor to clean the small trash.
Karbis ABest thing ever. If I know how easy will it be, I'll have done it before...
Jose PThe experience was great for 80% of the time but the pick up for unload coordination with U-Haul was unprofessional and the customer service person who I spoke with on that day (Aug 9th) was abrasive and unhelpful and could not understand what the issue was. Not only was my date changed to Aug 9th from Aug 8th without my notice, but when my movers arrived, there was no one at U-Haul to put my box on a trailer for the movers. Thankfully the movers were Gracias and waited two hours but this is really unacceptable that U-Haul was unprepared for pick up, especially when they had an additional date from the original pick up. I was prepared to recommended this experience to others but the final delivery was handled extremely poorly and unprofessionally.
Lexy WI do not know this young mans name who assisted me but he assisted me very well and had me on my way with the trailer in less than 10 minutes.
Richard MSpent 45 mins to retrieve the key, suggest that you change the kind of lock, twice I experience it.
Francis BGreat service and amazing follow through from the staff at the Glendale location.
Joseph MQuick processing and check in and out !
HENRY VTOD0 BIEN SIN COMENTARIOS..
Bernabe SIt wasn’t clear how to use the mobile pick up so I stood in line to pick up. Once they told me to turn on location services, I remembered this for the drop off process which was super easy. Thank you!
April SCustomer service at both U-Haul locations I visited was OUTSTANDING. Three different people I engaged with and in all three instances, my expectations were exceeded.
Isaac BGreat job guys!!
Leslie DStaff person was friendly and competent.
David JThe one and only representative was engaged in a lengthy phone call as we waited... another person to help would have been nice... Not always possible, I know.
Max VPerfectly located no matter where you go, excellent customer service. Easy in and out process.
Milton HWhat is there to say? Smooth, efficient, friendly.
ARAMAZD SGd
Setrack JAC was broke
William SFor me it’s excellent
Gevorg PThe location was well staffed and from my initial inquiry in person on a previous week, to the pickup, and then easy dropoff, the location staff provided one of the best U-Haul experiences in my many year years of occasional use rentals. Highly recommended location and personnel!
Greg MNice people. Easy in and out. Will be back.
JAMES KThe fuel tank cap was broken
Alan SQuick and professional service
Henrik IAvi and his team was amazing and very accommodating as I loaded my UBox over two days. Great location!
Max WIt actually cost more than I thought. I thought it would be cheaper. The location was great, the people wonderful but it busted my budget for the day. I may have to find another company the next time I rent. Thank you
DEBORAH SAn employee should not assume anything about a customer. The customer is only there to receive service and pick up the trailer. It is never appropriate for an employee to say something like, "You're still asleep" or "You haven't woken up yet." Comments like that are unprofessional, unnecessary, and can make customers feel disrespected. Employees should remain courteous, respectful, and focused on providing good customer service
Jayseup SStaff was efficient and professional.
Diana KArmand had A+ customer service. Great hire.
Armen VGreat staff
VIGEN BOffer a discount if truck is returned within 3 hours or have half day rate or a mileage discount…….. make the customer feel like he or she is getting a deal Thank you
Joseph SExcellent people
Gemma nMy representative was fantastic!!!! he was extremely kind, courteous professional, and took time to explain every detail of my rental. He is a valued asset to your company.
Paul FVery easy all the way around !
Jose COutstanding customer service. Friendly and attentive staff both pick-up and drop off. Clean and orderly inside the building and outside.
Anna GGreat Customer Service and staff
ERICK OThe mileage out was not correct. I have photo of the odometer but Charles at the Brand and Los Feliz location did not take me seriously. I drove the vehicle 4 miles (13176 - 13180).
Francisco VReduced rate if usage is less than 3 hours
joseph sThe U-Haul employees were very professional and helpful. The location is also excellent. My answer regarding the cleanliness of the vehicle was that the outside was dirty, which I didn’t care about. But since you asked, I had to answer “no.”
Greta HFriendly and quick moving help. Phone service was great all around. Confusing billing with so many partial payments. App almost great but kept kicking me out.
Valerie LThe service from the staff at the Brand facility was outstanding. Competency, personal attention, and tuning to my situation freed me from the ton of logistics that faced me. They walked me through it and at drop off in Nipomo, I felt lucky to have used your service. .....................................However, communication with your Company was a nightmare of "AI," diversions that took me an hour to navigate. One of your call staff saved the day . Talking to a real person is priceless.
Paul MThe tire sensor was on
Giovanni DThe truck was clean, but the headlight switch was defective. Even though the lights were turned off, the amber running lights would stay on, which killed the battery over night.
William BGreat location, Great people, Professional Fast & Friendly service A1+++
e. gOld equipment. No parking for customers. Overcharged for fuel.
Jason YMy movinghelp movers were able to get my ubox quickly and efficiently!
Andrea S | Overall ExperienceFacility is fine, logistics is a mess. Made an appt to rent a pickup, trailer & pick up U-Box @ 9am. Truck was not available, nothing was ready, I waited until 11 before I could leave. Not happy.
Tatiana K | Overall ExperienceFollow through was nonexistant
Sally B | Overall ExperienceThe staff are extremely helpful and flexible. This was my best experience working with U-haul.
Marcus R | Overall ExperienceThe UBox was guaranteed for delivery in Glendale on 6/30/18. It arrived on 7/2/18. No one could tell me where it was or when it would be delivered. UHaul owes me $150 for the three days it was late!
Robin D | Overall ExperienceTito, the driver who delivered and picked up (on 7/16) our U-Box was fantastic! Thanks for helping us with our storage needs!
Emily B | Overall ExperienceIt would help to have guiding ropes for waiting customers. Wait lines were chaotic.
elizabeth l | Overall ExperienceUHAL’s operation has been better than we anticipate.
mohammad n | Overall ExperienceAttendant was great, helpful and fast. Everything went very smoothly.
Stacey T | Overall ExperienceLove you guys
Robert M | Overall Experience