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Mason HCustomer Reviews for U-Haul of Grand Forks
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Christina DCustomer service was top notch ,friendly and knowledgeable. Easy transaction also. Thank you
Brian PHad a hitch installed as well as renting a trailer a few days later. Both times Staff were friendly and informative, explained my options and the costs and what would work best for me
shawn jgreat experience
PAUL GI would have to say the guys at this location at quick and efficient and the service was nothing but pleasant
Ty AI rent their often . I am very happy with the service at this location. The staff and location is very nice as well as the rental units are always available at this location. Very well run location.
trevor gI was completely satisfied with the help and service from this location. Employees also went above and beyond to help select a proper hitch and also lift the trailer to install a new hitch.
Mike AGreat service and friendly
Bradley WLargest Uhaul in the city. Soooo, choices are limited.
William WGreat service
LEE EOld but clean.
Pete OThis location is always super! The guys are always helpful and takes the stress off drop off and pick up. They always want you have a great experience! It took seconds to drop it off. They were waiting for us outside in the drop off location. Moved us through fast!
Ashley NFlawless dropoff experience.
Christopher HTruck has a exhaust leak and vary load
Jared HCheck out process was fast and smooth. Hooking up was great but maybe let the renter know that they need to open a text to take pictures. When I left the counter I thought I was done. Later in the day after leaving I notice the text to take pictures. Thanks and have a great day!!!
James PThe guys handing Sunday were very experienced and it was busy as a move out weekend at UND. They did great handling ethe 9am rush with everyone when they opened on Sunday morning.
Jeremy LFill windshield washer. Gas tank was not full as stated. Took 86 00 to fill the tank before we left Grand Forks.
JAMES FThe Grand Forks location has always been very good.
Karl BEfficient. Receipt was emailed before I even departed the parking lot.
Dusti CStaff promptly came out to assist us. They were friendly and professional.
Anna RThe driveway/approach is kind of goofy, but that is more of the city's poor design and planning, not in any way is it U-Haul's fault.
Scott BBest location in Grand Forks for Uhaul rental. Rented from this office several times and never had an issue. I have had issues with a couple of locations outside of Grand Forks so I know that this office does a better job than most. Employees are quick and professional. They provide good customer service.
Karl BThe trailer pulled nice down the highway, good customer service.
Steven SThe guys were very helpful and pleasant. I don’t know what more they could have done to make things better than to tell me the use of the trailer was free😎
Tom AGreat reservation and system. Staff at the location were knowledgeable and helpful.
lisa bNothing..They went out of way to help.
Isaac MThe drop-off location was not open and we used the key drop box and returned truck using app
frana wGreat people as always
Aaron LMatt was a super help! 5 stars for him!
Kelly SWorked well
Bruce MGentleman that helped was great, very friendly and attentive.
Felix CSuper nice staff and very easy return process
Kristy KAll good
Cameron GEverything was clean and ready to go, quick drop off too very nice
Dennis JNothing the guys do a Great job!
AARON LVery easy, no issues at all. Equipment worked great!
JOSEPH KJake was very friendly and helpful.
roxanne bThere is nothing to improve. The service from the gentlemen who helped with getting the truck. Were so awesome and kind. They were very helpful. Glad you have good employees. They are a huge asset to the company..wish there were more folks like them. Service was and always has been with the folks in Grandforks at this U haul in Grandforks have always been a 10+ thank you
HEIDI JChad and the guys are really awesome and ready to help.
MICHAEL JGood customer service
MICHAEL VThe owner was very kind and helpful. I always use this location for my uhaul needs and they never disappoint.
KRISTEN KExcellent customer service.
ANDREW TGreat service
KENDRA Iwas under the impression I was receiving a portable u-box, was frustrated to find out that wasn't the case and has many issues being transferred to the GF office and was told 2 different times a manag
Nicole b | Overall ExperienceWe had issues with the ubox showing up 2weeks late and damaged. Grand Forks was aware of issue. The manager called right away when it came in and the sfaff was very helpful when we got there.
mary b | Overall Experience