I've used that location several times over 20 years with great success. This time we rented your largest truck for a one way trip to California to live near our children.
Gary ECustomer Reviews for U-Haul of Havertown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very clean truck. excellent customer service
Joseph SBe able to do everything online. Cost was a bit high, I believe for the time needed. AND i was asked at least 3 times about how much time I needed the trailer. Maybe get more trailers..that are cost effective for everyone.
Jim CNeed more resources short staff takes too long.
Phillip KThe person at the front desk was excellent.
robert kI was given a bald tire that led to it blowing while simply driving down the highway at 52 miles an hour. We retrieved the tire from the road and saw how the tread was basically gone. So dangerous. So disappointed. This should have been checked by uhaul before we got the equipment!!! Luckily we didn’t get hurt
Zach HI would suggest you Need more staff on sat at 7 am there was a wait do to many people renting trucks on sat But the employee handle the morning very well checking out 3 people at once and even some difficult customer that forgot there license or credit card also in bring back a truck with more gas in it should give you credit trade keep record for the next time
Michelle FStaff members were friendly and helpful!
Amy BCustomer service was friendly
William DIndividual who helped me was nice. Even at 8:00 a.m. on a Tuesday, the place was busy with only one visible employee -- there should be more people there to help.
Todd EWas wondering if I would get $25 off for sweeping and cleaning out the back of the truck? It said that on the back of the truck. I did sweep it out and it was kept clean.
Brandon LThe parking lot is a little confusing if it's your first visit. The people were fantastic and the process was great, including scanning drivers license.
Penni BThe team went above and beyond! Thank you so much!!!!!
Kristin TDropoff went smoothly as well
MATTHEW GThe person who checked me in on 7/30 was extremely kind and professional. I was upset because I had been told repeatedly that my phone number would be separated from my ex-husband's account (at least 3 prior attempts), and it still wasn't, so I couldn't use the app to check in. The clerk was very understanding and helped me get checked in. The truck had some dirt/debris under the seats and a piece of of someone else's furniture in it. (The latter of which I took into the store.)
sharon TI am satisfied every time by the crew at Havertown U.
Andrew ZNEED TO MAKE SURE THEIR ARE MORE SALES PEOPLE TO HELP WITH RESERVATIONS. ALSO MAKE SURE ALL SALES PEOPLE KNOW WHAT TO SAY TO THE CUSTOMERS MORE HELP AT THE LOCATION HAD TO WAIT IN LINE TO LONG. I WAS NOT ABLE TO MOVE MY THINGS IN THE TIME FRAME I WOULD HAVE LIKE,
JANICE MTook a while before someone came to help front counter,was easy 7 people in line waiting
Bill RI came to pick up a cargo van on a Saturday at 8:30, there were literally 10 people in line and one person checking out everyone. Very ineffective.
KARANJA PU-Haul is AWESOME! Best DIY moving company by far.
John HTerrific and would definitely use again. Provided great service.
Nicolais PVery good and friendly service.
SHAWN RMy first encounter at this facility I had difficulties maneuvering the truck because of tight space it was parked. I was successful after a few tight turns and avoiding to hit other parked trucks. My second encounter was so much better. The representative behind the counter was so helpful and made sure I understood the app option. The vehicle was clean and available on time. I had no hassles on the second time around.
DERECK SThe tire sensor error was appearing on the dashboard. I ordered a furniture cart and was told at the truck pick up that one was not available, and the cost would be removed from my bill. Not a great customer experience.
Joe Cmore help at counter
Lawrence SDrivers side mirror would not stay in position requiring constant adjustment
CHRIS CSee above
John BThe passenger side mirror would not move. My husband and I tried to move it so that I could see when I was driving, but it seemed broken/stuck in position.
Virginia WEverything about the rental was great. Only down side was pick up. It took about an hour to move through the line. The vehicle was clean and well maintained. Drop off was flawless.
WALTER KThe app didn’t work well, but the employees made everything work smoothly when the app failed
DANIEL RAll good I left me ezpass in the rental try to stop by to pick k up thanks!
Tyrone SThe truck was not running well, the driver said it was not in good condition, did not run well.
Gloria DI’m always for me and my all friends gives suggestions take UHAL it’s very easy to move and save money.👍
Saiful IGabriella is the best!
James RThe individual who took care of me was excellent. He had everything together and was so helpful.
Mary GVery professional and courteous service was displayed .
SANDRA Hclean and professional service
richard wthe truck had no back up camera so we had to change it out; one guy was helpful with that but it just took extra time. one guy on duty at the time of pick-up could barely speak clearly. i had an appliance dolly that was not secured so it banged all over as i drove to my location. i've had other better experiences at this location, but this time, not so much.
LENORE DExceptional customer service at both Havertown and Malvern locations. Highly recommended!
ken pSend text about fast check-in or pre-check-in by using phone app
ELLIOT SThe van I rented was not available as scheduled. I understand if another party ends up keeping a rental too long, precluding me from picking mine up, but please just call me when you know that information in the future.
Brett FSuperstar service at thos location
tim dAgain 5 star 🌟 customer service
tim dEverything went like clock work... smooth check in and check out. The service was fantastic!
NELVIN LThe vehicle had a slightly flat tire that I had to address before leaving the lot. The lot is a bit tight in spots. The workers are helpful and pleasant.
Colin Qcheck in was very slow, even though pre registration was complete, vehicle was not clean, windows on beyond dirty, price quoted is not inclusive of all add on fees, IE 1.99 per mile.
Kevin CAdam and Ash are true professionals and work hard to assure customer satisfaction. The 26 foot truck was a disaster - lower panel hanging off and a terrible ride.
DENNIS CHave more people working. The wait time is very long to be helped
MARK SCostumer Service was very helpful and kind.
Miriam RThe woman at the front desk named Gabriela needs serious customer service training. She was abrasive, combative, and rude. She initially gave me a truck that was totally banged up and it was starting and stopping and ultimately stalked at a red light just a couple blocks from the UHaul store. I took it back and got a different truck. Everyone else was nice helpful.
BONNIE HWork fast and nice 2 people
Michael AOverall the experience was good, I would like someone to do an inspection with me before departure and upon return. I think that would alleviate any potential problems.
Jeffery EThe truck was dirty (used coffee cups under seats, material in the box), and I was charged for gas even though I refilled it back to the level it was at upon pickup.
Michael ECan’t think of anything. Overall very satisfied
Tom CThe trailer I went to pickup had a nail in the tire. The solution offered was another location that would add an hour to my trip on each end. Do they have me a truck which ended up doubling the cost. The window was dirty inside and out and the tire warning indicator was on. Also the fuel efficiency gauge appeared to be broken.
Anders UI was switched to this location and I will use this location all the time, even though it’s a little farther from my house
CHRISTOPHER BNothing
WILLIE BPlus: Excellent staff -- friendly and helpful Minus: First truck had a flat tire. Replacement had a damaged driver's side door (reported on my checkout) and the tire inflation monitoring system needed maintenance, which resulted in a message every time I started the truck. This was not up to the standards that I'm used to from this location.
Alfred PMake sure trailer is free of debris
STEPHEN LThe staff were fast, helpful, and friendly. Kayvon answered all the questions we had including difficulty using the digital check in.
Timothy LCharged for fuel incorrectly. Furniture pads preordered not available. Received multiple calls to return the truck hours after I dropped off the truck
sean mReally happy with the outstanding customer service of all UHaul employees at this Havertown location. Everyone I've encountered in several rentals there has a good attitude.
Michael K