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Jim BCustomer Reviews for U-Haul of Kent-Stow
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I originally booked a month a head of time at the Streetsboro location. The Streetsboro location tried giving me a truck that as I quote "would or would not start since their has been issues with the truck". Being a female I wanted a truck that was reliable. They forced this unreliable truck on me that would not even start. They had no back up trucks in the lot. They sent me to the Kent location which was further away from the storage facility I would be storing my furniture. For the inconvenience and extra milage I asked to be compensated and I was told no. I see this is one way for U-Haul to rip people off. If the Streetsboro location knew the truck they were going to give be giving me was unreliable they should have found me a truck. I ended up paying for an extra 40 miles that I should have not paid for. I will never use this company again. I did obtain the customer service phone number but the clerk told me it is pointless they only compensate if the truck breaks down. So just by him saying this I see this happens all the time. Just stick people in trucks that are not maintenance so you can make an extra buck, Shame on you U-Haul. You should be embraced!
Lynn SIn my 25 plus years as a dedicated customer of uhaul .state mainly ohio. This is the worst experience ive had. I was to get a 15 ft truck from my usual location, akron which us off the charts if customer care! Trucks were short, it happens, i understand. I was sent to kent and picked up a 26 ft uhaul. I made it work. Thank you for that. The truck was unclean and only a 1/8 tank gas. I didnt complain. I know uhaul never sends Trucks less than 1/4 gas. Again i didn't complain. They sure did when i returned the truck to weber city uhaul . They coercion me in to cleaning truck! I gave them more gas in truck then when i picked it up, they still weren't happy. Please let me know you looked at my words i took the time to write. Uhaul remains my number one choice!
PHILIP PUpon renting the truck, I found that if I drove over 20 miles an hour, the front wheels would jerk to the right. I stopped back to the store to let them know about it and the general manager kept saying that it's not their truck, so he couldn't tell me what was wrong with it. He got into a verbal altercation with my son. It's too much to put here, but suffice it to say the truck did not feel safe to drive and I was fortunate that I did not have far to go. I hope they don't rent this truck out before they get the front end checked out.
BETSY FAJ, the service person, was extremely helpful and professional under pressure. Each time I've been at this location it was very busy. Each time there were customers with various issues (including myself) and he problem solved each one quickly and efficiently. I cannot say how much he improved my experience, as well as those there at the same times. What a wonderful employee!
Amanda DI was pleased with the service and don’t have any specific improvements to suggest at this time. Keep up the good work.
CJ DThe vehicles are not the most well maintained, that’s the downfall of U-Haul, but they still work… I was under the impression that I would have a low loading deck and a ramp, neither were try on my 10 ft box truck. Service was great, return was a little Annoying because you can’t get a picture of the led mileage and it would flash the mileage and then tell me the tire system needed maintenance, so I just did what I could but the pictures are annoying because your parked so close to another ruck, you can’t get a great picture.
Shane MI’ve rented vehicles multiple times from this location, and everything has been great. This trailer was incredibly loud and disturbing to have behind me, whether empty or full. It sounds as if it would come loose over every minor bump in the road. Got the job done, but not sure why it was so incredibly loud.
Adam MThe store and GM was very good. The front store area could use an upgrade.
Robert SCustomer service and pick up was awesome! Returning was quick, easy, and painless. However, this trailer did have brake lights… But it DID NOT have any tail lights or running lights. So driving at night on Friday and Saturday had a lot of people flashing me from behind. You gotta get that fixed!
DAVID RThe concept of paying for gas and Milage is bullshit. The app is very confusing and to many times I have to be sent a code to do one thing and booking the U-Haul was so inconvenient on how the website works. If it wasn’t a monopolized market we would have booked else where
Alex MThe truck had a seal around the windshield that was bad and had a very loud whistle that was constant.
Terry DNothing. I was totally satisfied.
Marcus Tnothing
TIMOTHY OSuper simple drop off!
Brian CThe attendant was knowledgeable and very helpful.
Hannah CThe truck itself was fine. But was told it had a full tank of fuel and we should return it on full. Used the truck for a total of 20 miles but it needed 10 gallons of fuel to fill it back up, which even given the expected low gas mileage seemed improbable. Mentioned it at drop off and was told “sorry but nothing we can do.” So be sure to question the amount of gas in the truck if you rent.
Thomas MGreat customer service I highly recommend
Sierra SNothing
Harsha VThe Guys at this location are very helpful.
Ted RI had reserved to get the truck early before the store opened. I got there and opened the app and it just kept spinning and would not allow me to actually sign in. The staff then showed up and stated that because they are close to the university- the university takes over the wifi, so many people have difficulty using the app to get their truck, so do not rent from there unless during business hours. But the staff was very nice to deal with!
Julie SGreat customer service!
Paul SIt was an after hours drop off. Frankly my truck workers fabulous and the value is still great with U haul, the app is not a great experience. The app has you renting from one location and then switching locations via text. I don’t like that as there are too many scam texts out there these days. If the U-Haul app is going to communicate it should be a push notification or two step, not just a text. That’s candid feedback.
Jude FThis is regarding the phone call I received from Uhaul the day before I dropped off and the day I was ordering my uhaul a month or two ago, customer service was quite rude and short with me which wasn’t very nice both times, this is regarding the customer service phone calls not the people at the drop off and pick up locations
Samantha YFollow through on having everything prepared for mobile pickups. Our truck and equipment was supposed to be ready for us to pick up at 7:30 am. Nothing was set up and we could not get the truck until the store opened at 9 significantly delaying our move.
Nathan CGreat Job!
Kenneth CVery easy transaction. Good location and customer service.
Michael TThe General Manager was very pleasant to work with
Nicholas HPick and drop off was easy.
Kishore DEverything was really easy.
Joseph GFriendly, efficient service!
John PJackson was absolutely amazing! The fact that it was a holiday, hot as heck and mid-day, Jackson was polite, energetic and professional! Thank you for making this a great experience!
William DAfter opening the truck up we found grease all over and it wasn't swept out yet. The location told me it was a "drop and go". We had to clean ot ourselves so we could use it.
JIll MNo issues
Frank FEfficient, friendly service
John PGreat trailer, great staff! Painless transaction!
Kenneth CGreat experience! Fast and easy to pick up and drop off! Nice people! Thanks!
Joe SGrateful foe the service you provide! The communication was amazing!
Kathy BNa
Paul EVery disappointing. The trucks interior was filthy! The cab smelled foul and you could smell engine fumes while running. The engine light was on for the entirety of the trip causing concern. This vehicles suspension is poorly maintained every bump sounded as if the vehicle was coming apart.
Rick WHave more than 1 person available to assist customers.
Ronald BCustomer service was fantastic and everything went smooth.
Corey VThis is my go to location for moving things. It is also the only place I go to fill my propane for my grill.
Steven FBottled water for customers, possible coffee.
JOHN RTruck could use some maintenance
Michael MN/A
Sebastian SThe overall experience was great.
JEFFREY Rgreat experience
latraye rOnline booking not very clear regarding the “one way rental pickup location” policy. I chose a pickup location closer to home only to have it changed to a farther location day before pickup. I was not aware the location could be changed.
stephen sCan’t think of anything.
Robert KNo suggestions for improvement. Very friendly, knowledgeable staff and straightforward rental of equipment. THANK YOU!
Karren B