Manager Shaila and her team gave me another excellent experience
Rob MCustomer Reviews for U-Haul of Long Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I will come again
Herman WWhen I first made my reservation the representative didn't let me know that I would have to purchase a dolly in a refrigerator dolly I'm a senior citizen I have to go rent one from home Depot the representative was rude disrespectful to a citizen who don't know nothing about renting a truck from U-Haul He became loud and disrespectful to see your citizens I would never rent a truck from you all again
Sharri CCan was administered to me with less than a quarter of gas. Told the worker I was going 60 miles and he offered me $20 to refuel a $60 tank. Then, when I didn’t, he charged me the fee to fuel it anyway and labeled it as liability on my behalf. Do better.
KEVIN DGreat service, pointed out how I could save depending on return and taking advantage of insurance.
Hilario LGreat vehicle. Almost brand new. Only 3800 miles on it. Staff was quick and efficient.
Brian PThis young guy at the counter its very disrespectful he doesn't know how to do his job this is the very first time I get bad service his customer service skills are very poor. He even said bad words to me when intold him he needs to improve his customer service skills for now on inwill rent this trucks at home depot
EDUARDO Rgreat service from Shiela!! very fast and professional.
Chris RGreat customer service and easy pick-up/drop-off
STEPHEN JEverything was great. The girl working there did an outstanding job helping me navigate the rental experience. I greatly appreciate her knowledge and kindness.
david wYou're all good
Jatarrick GShala was super helpful. Even though they were extremely busy, she made sure that I got everything that I needed and got out and a short amount of time. This is the only U-Haul location that I use!
Yolanda BThe service guy who handled our rental was very helpful and friendly.
Robert TThe brakes on the trailer are dangerous. There isn't a smooth transition at all. When the brakes are applied on the tow vehicle, nothing happens with the trailer brakes at first. But, as the tow vehicle brakes harder and the trailer nose dips forward to a steeper angle, the brakes completely lock up and pull back on the car, HARD. Trailer RO1763A should be red tagged until its properly repaired. This u-haul location is terrific though, Everyone that works there is helpful, friendly and hard working.
James DOnline appointment and preparation made pickup and drop off a breeze.
Matthew HU-Haul totally screwed me!! I had to go from Phoenix to Flagstaff and then to Long Beach. I turned the truck in a day early but was told I went 160 miles further than allotted and was charged almost another $200!! What a complete screw job!!’ Never Again. I’m letting everyone know that U-Haul will screw you out of as much money as possible!
David ALet the customer know if the truck has a ramp or not, an inexperienced renter wouldn't know that by sight.
gina cGreat experience. The woman who checked me in and out was friendly, helpful and experienced.
DAVID RVery disappointed with my experience with U-Haul. I reserved a van online under Reservation #79690729, and nowhere during my reservation process did I see anything telling me that I needed to upload insurance information or bring insurance documents at pickup. Because I had already completed the reservation online, I asked my husband to pick up the van. When he got to the counter, he was asked about insurance and immediately called me to clarify. While he was still standing right in front of the cashier and talking to me, the cashier told him, “Too late, I already charged it.” Too late? He hadn't even left the counter. A $50 insurance charge was added without giving us a reasonable opportunity to decline the optional coverage or provide our own insurance information. If there are insurance requirements or optional coverage choices, they should be clearly explained before charging the customer—not after the charge has already been processed. I am disputing the $50 charge and requesting a refund. The entire situation could have been avoided with clear communication and a simple question before processing the charge.
ALLAN RI didnt double check how much gas was in the van VS what they said was in the van when I left. I drove 6 total miles, but was told that I was going to be charged for 4 gallons of gas. I ended up driving down to the st and buying gas more cheeply. However, I should have nevere been on the hook for 4 gallons for 6 mile trip. I literally drove from uhal to costco, to my house; then back to uhal.
BRANDON MThe staff is so nice and friendly. Would definitely use this location if there is ever a need.
LISA NEfficient Staff!
Sayuri BThis is my 3rd time using this location and the service has been excellent and the equipment very dependable
Rob MExcellent service
Jose VGreat checkin staff
Tommy SThe customer service was great at the location. Staff member was able to get me a cargo van when there were none available, supposedly. The cargo van was old and dirty. And very difficult to drive as it pulled to the left. Not the cargo van I expected, yet there were two other brand new ones on property. 4 out of 5 stars.
Charles OCustomer service was amazing. The owner is very hands on and helpful throughout the process.
Thaisan NOne of the taillights on my trailer was half broken only lit up half and the person helping with the trailer wasn't trained to answer questions regarding my trailer. And when asked what to do to disconnect and reconnect my trailer for my trip he responded with i wouldn't reccomend it! I will probably go to a different location next time felt uncomfortable with the service I recieved. Also if you advertise for certain location to be hitch installation make sure they can and do cause this location is advertised to do so but when you go to the physical location they claim they don't do them there and reccomended a much farther location that dose installs and could answer questions regarding my trailers.
KENAN GEveryone here is great. Super helpful.
KENNETH KI rent trailers from this location at least 2-3 times a month for my business. The staff is already very helpful although sometimes it seems like they are understaffed BUT they always try their best to get my the rentals I need. The check in process is quick and efficient. Dropping off the equipment is also quick and they are always happy to help.
Javier ZNothing. Everything was stellar. I even locked the key in the van! They had a spare that I picked up and all was well again. Thank you for making my move so much easier.
Christopher RDid an after-hours drop off. No personnel.
Cristina EIt was a drop off at night, used app to check in! Made it easy!!
Shawn LVery friendly and efficient customer service. Truck I rented was very clean, and it drove great. I completed my move, then returned the truck, and the woman I turned the keys into was again very friendly. Easy drop-off procedure, and receipt was sent to my email. I highly recommend this location if you need to rent a truck, and they had lots of moving supplies on-hand for all your moving needs as well.
Randy LWe had the smoothest experience here. The staff are very helpful.
Abigail MHassle free return , easy to order services via online !! Highly recommend!!
Eduardo CTruck was not well maintained. Had misfiring issue. Was very difficult to drive on the freeway.
Rishi SThe vehicle ran fine, it was a cargo van. It handled well, no feeling of flipping over when I went a little too fast around a one lane exit off the traffic circle. It was a bit too big for me, tho. I'm a short senior citizen. The only negative thing I can say is..on the outside it was very dirty as if it sat outside a few days and nights, I could not rub the dirt off the windows or mirror with my hand. It was more than a little dusty.
Delva RThw systems being down was a major inconvenience, but the staff was all great. They were patient and walked everyone through the process.
juan sThis location was the closest drop off spot to where my final destination spot was, it was disappointing to be told I had gone 7 miles over their estimated mileage, I would be charged an additional $1 per mile plus fee. When I asked about the overage of gas that was in the truck, I was told that's just the way it is as no overage refund was included. This is a customer ripoff because you can't guesstimate how much gas you're going to use ahead of time. Once again in this survey, the questions asked are inaccurate to ask you're looking for favorable results to make it seem to favor U-Haul instead of satisfying the customer.
Jayce WYour staff was excellent they explained everything we needed to know!
jordan fI don’t know the guys name who “ helped “ me but right off the bat he looked like he didn’t want to be there. Made me feel like I was bugging him and offered no type of customer service. Literally made me regret even going there. Only reason I stayed was because I had already made the reservation, otherwise I would have walked out. But this is definitely the first and last time I give them my business.
Andres OVery helpful and knowledgeable.
David SThe wait to get the U-Haul took over an hour when we had a reservation. Options were not clear and not well communicated.
thea pthe system went down the morning i needed the rental, pushing us back an hour. we we're suppose to pick up at 930 and we're not given the vehicle until 1030. the staff we're amazing and thankfully, i was able to use my phone to register and get our vehicle, but some customers we're asked to just come back. the team did extend our return time for free but it was just kind of a mess in the morning and for the system to go down with no other way to rent vehicles, it was a lot when moving is already stressful enough.
CARLY CMake things smoother. Your app doesn’t work and only having 2 employees on a Saturday at the end of the month is idiotic. The employees had no sense of customer service from how overwhelmed they were. I blame U-Haul not the employees. My reservation was at 1 and I didn’t get the U-Haul until about 135.
Xuli GGreat leadership and staff
Gabriel FCustomer Service was great - really helpful and friendly staff. Van was clean on the inside, but outside was dirty, but that didn't affect me. Thanks for all the help!
Natalie GExcellent staff, with great customer service!!⭐️⭐️⭐️⭐️⭐️
larry kThe trailer I needed was not available at the Spring Street location in Long Beach, so I was directed to the Pacific Coast Highway branch. Unfortunately, my experience at the Pacific Coast Highway location was disappointing. I don't know the reason, but the employees seemed curt and did not provide complete instructions. The overall impression was that they were frustrated or unhappy, and that attitude came across in their interactions with customers. For example, while I was there, a woman was waiting beside her car with her infant inside and the air conditioner running. An employee walked over and simply told her that he had been expecting her in the office. However, I had not heard him provide any prior instructions before walking away. A little more communication and guidance would have been helpful, especially given that she had a young child with her. Customer service should include clear communication and a willingness to help customers understand the process. Unfortunately, that was not the experience I had at this location.
Nandakumar GGreat experience. Clerk was awesome
Philip RKeeping word
ANGEL Fthe people were very friendly.
Elizabeth WDon't improve nothing everything is all good
Shamika WI return the cargo van with the exactly fuil gas but they enail me a receipt with additional extra $7 gas price. I never return that location
arturo mProfessional, quick and easy hassle free customer service.
nicholas rThe morning staff was not friendly..Maybe remind staff to be a little more welcoming when first opening.
Inez AEverything was good about my experience except the Customer Service. No eye contact no hello no thank you not one extra word besides contractual conversation. Not looking for a buddy, but at least smile.
Kelly LBad customer service.
Tonmoi B