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JAMES TCustomer Reviews for U-Haul of Malden-Route 60
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing the people in the am very nice helpful and the guy in the afternoon return truck too super nice helpful I'm a happy customer
JAMES GVery friendly and fast service.
KEVIN HThey were wonderful and friendly and didn't charge me for the extra half day.
VALERIE Mvery clean - organized and all people working there have a great attitude Thanks ** a little tight for space outside - but that comes with the area
PAUL TThe customer service with everyone I worked with was very good. My interactions with representatives over the phone was helpful as well. My rental process was extremely smooth.
Kaila PThe people were nice and efficient where we picked up. However, it was raining the day we moved. The trailer must have been constructed poorly or old as everything inside the trailer was wet. There was a mattress, clothes and furniture. Very disappointing.
ALEXANDER Ri very recommend!
OSMAR MStaff was exceptional, helpful and friendly.
Jason FJust keep doing what you're doing. This place is the best.
Terry CThe people here are great, they are very helpful.
JERRY CAs always, I had a great rental from this place. Their employees are outstanding.
TAMMIE-LYNN CExcellent servis
santos vI did not interact with personnel as the location was closed but the drop off activity was easy.
TRYNTJE B100%
JOSE MI work for a school and we rent a van three of four times a year, Everyone at this branch is great.
ROBERT KCustomer service rep was awesome
Thomas CAll staff is friendly
ADIL BExceptional front desk service. The woman there made it painless to rent a vehicle from you guys!
CHRISTOPHER MNothing. Except be more detailed where to drop off keys otherwise EXCELLENT SERVICE
ANGELO CAlways helpful and it’s a pleasure doing business with you guys
DANIEL FN/A
MARIANO RKeeping
MARCIO LIt’s a little bit pricy. Used it just for an hour and got charge $71. Dont know why it say 19.99
maritza sAlways very courteousand helpful with anything that I need.
TAMMIE-LYNN CEmployee who worked on Saturday 3/8/25 around 2pm was outstanding. All the other employees are great as well. Keep it up!
ALEXANDER SWorst company I've had the displeasure of doing business with in a very long time. Gave ample opportunities for uhaul to make things right and in the least show some empathy for the disgusting amount of stress they caused during an out of state move. Will be warning everyone in my networks and horrific reviews to come.
Michelle CTa tudo bem
HOUTSON CUnexplainable Charges/bills even fuel level was above level I rented the car yet they're exploiting the customers.
GILBERT Fbest customer service
FERNANDO VThe staff were great
PETER MThe owner was excellent very nice accommodating
SAINTVIL DGreat location, staff was friendly and responsive. Thank you for making this super easy. Will male this my preferred location.
Teofilo MVery Nice
Rodrigo FI've used UHaul twice before and this was the best experience thus far, no notes.
joy bGreat customer service
DANIEL FSevice was fast and friendly. Clear with the explations very professional !
MIGUEL MI didn't get to see anybody because I had to do an overnight drop off, but I don't see a Not Aplicable option.
ORLANDO Ceverything will be fine with them. but you can go to see
Jean LVery friendly and helpful staff
JOSEPH GI have rented a truck at this same location several times, as you can see from the history, but this was the first time I had such a huge and unforgettable disappointment. The truck was dirty inside, and they were not available for delivery because it was in the back and covered in snow! Inside the dirty trunk. On the street, the truck was shaking all over and had to travel at a maximum of 40 miles. I returned 10 minutes late on Sunday and they charged me for two days and the guy who picked up the truck was extremely rude and impolite!! And the worst part is that they lied about the gas and charged me extra because I have a photo of the marker that was correct when I picked it up!! Extremely disappointed and disillusioned with this place!!👎
Edilson AAlways very helpful and courteous every time I rent a vehicle. The vehicles are always clean and well maintained pleasure doing business with you
TAMMIE-LYNN CCustomer service excellence
KEVIN D34.00 usd charge in my card for what?
ALEXANDRE SAwesome service at this location!
DIANE CMaintain the excellent service
MANUEL AEverything was great
ANDREW WFantastic customer service!!
KRISTAL SAmazing experience. Thank you
MARTA DEmployee was excellent. She was very polite, helpful and professional. We have used a lot of U-haul vehicles and she was one of the best we have worked with. Highly recommend this location.
RICHARD SVery nice front desk.
GUILHERME DThis is my favorite U-Haul the people there are very accommodating very helpful
WILLIAM WExcelente calidad al cliente ..
OSCAR VFrom original rental in Ma.to final delivery delivery in Fl. everyone was friendly and helpful. Great experience!!
MICHAEL GVery good
FABIO Agood
ALI VVery disappointed the I calledvcustomer service and filed a complaint the the vehicles radio worked intermittently and neither door closed without slamming it shut multiple times. I was told I would hear back from someone and it has been since Dec 13 and still have not heard from your company.
JOSEPH SExelente atención un servicio de calidad
OSCAR VSahid was great
Neil Sthe gentleman that helped us pick up made this the best rental experience we have ever had. He was efficient and very personable, had a happy disposition.
Bruce KThank you very much the front desk people was so very nice with me when I pick it up the car and when I drop off
MARCELO DMy reservation time was for 9am and the employee was late to work and did not open the store till 9:20 (9-6 Sunday hours). I also had to wait 30 minutes for him to hook up the trailer I reserved (not installing myself for liability reasons), this over 1 hour delay caused me to miss my appointment and ended up costing me a rescheduling fee of $500. The worst part is when I asked if there was an approximate time of when they would install the trailer I was greeted with nothing but attitude and a disrespectful tone/demeanor. Hands down the worst experience I’ve had at U-Haul
KYLE GPrices are high for mileage but an easy experience from start to finish. Friendly people, clean van.
SANDRA HWith the rush of Greater Boston move-in during the week of September 1st, this location and staff really provided as much of a helpful and stress-handling environment as possible. Glad I rented here.
Francisco O | Overall ExperienceThe clerk on duty seems helpful.
Lisa H | Overall Experience