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Nick CCustomer Reviews for U-Haul of Malden-Route 60
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guys I met during pick up and drop off are both good. Friendly and did what they should do. One thing I would like to have is "self-check out" for trailers during off-business-hour. It may already exist for other location, but the guy mentioned it's not available for trailers. It's very nice if I can pick it up during off business hours even you charge extra money.
Kenji TNice truck and great communication
Patrick Beverything arrived safely and unbroken: except for one of my items (a desk) that arrived to me wet and with moisture damage in one of the corners: not sure how this would have happened
Cana MWas first time using the service and I really like people so nice all my question was respond as a customer I recommend
Lucema VGreat customer service, friendly , attentive and quick 10/10
Dawn SThe employees are the best and hard-working of any location in the area, hands-down. Only will go here from now on.
ADDISON BCheerful, punctual, and efficient.
John KEverything went well. You have made the pickup process faster and easier than in the past
Andrew WWorst experience ever. Do not trust the truck you order will be available. We are just north of metropolitan Philadelphia and reserved a 15’ truck with pick up 15 minutes away in Glenside but the truck was not there. We were diverted to four other locations! It took hours and multiple calls, time and anxiety we didn’t have or need for a move. We were diverted to Feasterville, then to North Phila for a strictly “Mobile only Pick Up”. The 15’ truck was never checked-in, and Phila facility was closed for vacation! Next diversion was 1 ½ distance to NJ when a supervisor finally got involved! We got the 15’ truck in Souderton, 40 min away. We pre-ordered Helping Hands movers to unload in Boston. Three calls prior with time set for 10AM. But on moving day they kept pushing the time back and we finally canceled them when they proposed 11:30AM. How unprofessional! This was the worse experience ever.
Francis BVery good
Gerson CVery fast and easy drop off!
Kameron WCá A
wilder cCustomer service at pick up and drop off locations eas PHENOMENAL!
Kendall EI got my move safe and secured. Great vehicle
CHRISTOPHER NAgent at drop off was very helpful. , very understanding and cute Has a very nice drop off thank you
Marc CAndy and team are great to do business with.
Tye WTell customers where to return keys and where to park trucks after hours
Christina CConfirm the drop off location with the customer on pickup. They randomly assigned me a drop off point and was told on the phone there’s a charge to change it. Stop hiding fees everywhere, it’s exhausting on an already overwhelming moving day.
Jonathan DDid not drop off here. Dropped off in Springfield vt and they did not have our reservation and we had to provide proof. Overall not a great experience with uhaul this time. Very disorganized
Jamie DThe services and representatives were excellent, and I was satisfied with my experience.
Leger JThe staff were awesome! Helped whilst I had a delay.
Narosmi BCalculate mileage properly
CHINWIKE OServices were good once the movers came. However, the time kept changing and that effected my packing. Please just stick to the time suggested.
Debra BEverything was great!!!
Pedro cI needed only 1 ubox container for a move from Atlanta to Boston. I got my quote in March for a move in May to June. I confirmed my quote in April for May delivery in Atlanta and shipped in June to this location. This location had great, friendly staff that made sure to call me beforehand to confirm my pickup details. It was easy to access my ubox, and all of my things arrived in tact with no damage. Overall great experience. My issue was with the Atlanta location, as my box was delivered two days late, despite my box being reserved a month prior. Customer service told me this was due to scheduling issues with drivers due to Memorial Day. This felt like something that should've been handled in advance as they already knew my delivery date for my box. I had to contact customer service multiple times, between uploading my photos and and confirming timeline. Customer service reps were very helpful and polite. The box itself could use more work, as I received the wood one with a weather tarp. The wood is splintery and I had to be vey careful opening and closing it. The Uhaul app is a buggy, laggy mess that needs and overhaul. I would not recommend it. Customer service asked me if I could upload my photos on the app as the website was giving me issues but the app is much worse. I would rate the entire process 4/5.
Ida FThe rental car as reasonable and trip went well
Patrick DAndy and his team are excellent! They work quickly and efficiently. Shout out to Shaheed, Monica and the rest of the crew as well.
alice sreally liked the representative who was working on 6.14. made the whole rental process soon and was able to successfully move. thank you.
Daniel Avery friendly and helpful staff
MICHAEL Sexcellent and helpful staff!! Monica and Andy are fantastic!!
Barbara MI am writing to express my dissatisfaction with my recent U-Haul rental experience. First, the truck I received was not in satisfactory condition. It was dirty upon pickup, and it was provided with only a small amount of fuel, which created unnecessary inconvenience from the beginning of the rental. My greatest frustration, however, was related to the return process. Although my original reservation was for returning the truck to the pickup location, unexpected situations can arise during a move. I contacted U-Haul seeking the possibility of returning the truck to a different location and was willing to pay any applicable fees to make that change. Unfortunately, every representative I spoke with simply stated that it was not possible. At no point did I feel that anyone was genuinely interested in helping me find a solution or exploring alternatives. The responses were brief, dismissive, and lacked any effort to provide customer support. I understand that company policies exist, but customer service should involve more than simply repeating that something cannot be done. I expected representatives to show some willingness to assist, offer options, or at least explain the situation more thoroughly. Overall, this experience left me disappointed with both the condition of the vehicle and the level of customer service I received. I hope U-Haul reviews its customer support practices and provides more flexibility and assistance to customers facing unexpected circumstances. Thank you for your time and consideration.
Allan LEase of dropoff was amazing and appreciated: someone came out and took my key and that was it. I have also bought boxes here and the person was very very friendly.
MICHAEL SPrice of the car renting must be clear beacuse when I rent it, it was 45 dollars but when I return it it became 180 dollars buecause we didn't now that we drive very long
Jian FGreat customer service and attention to detail
Kevin SThe customer service rep was very helpful to leading me to drop off location and moving the truck in front of the rental for me to get out. The only thing I didn't see was trying to press the hazard blinker light, there seem to be no button for it.
Sam HThe service and expertise from the employees at this location was exceptional. They made moving easy. Without a doubt, one of the best customer experiences I have ever had. Please thank them again for me!!!
Joseph MGreat location… worked with my needs and were very personable.
Ethan FEveryone at this location was extremely helpful and friendly- they helped put my move at ease!
Michelle SNot much just keep it simple keep it friendly
Erik MWe rent fairly often from the Eastern Ave location. The staff always tries to make our rental experience smooth and shows that they care about our needs. Thanks!
Marcel SGreat customer service. Easy return.
Francis Nthe staff at this location are wonderful!! great service and great help!!
barbara mThe computer system and check in was extremely slow. The truck drove very rough and felt not maintained well transmission had bad slipping. The interior of the back of the truck was very dirty walls had grease and dirt on them.
Stephen SThe guy handed me over the keys didn’t tell me where the truck was or anything. When I asked him he told me the wrong spot. And when I I was checking out he told me since he gave me the truck on basically E if we filled it to a quarter which he highlighted on the printed receipt for us that we would be refunded about $25 back which was not. Poor experience
Jillian SFurniture dollies were not available for rent at this location
Joseph WThe unit was leaking so all of our stuff was soaked.
Tim MAmazing staff, amazing people especially Andrew and Monica
MD SKeep up the good work.
JOHN BEasy pick up. Easy drop off. All staff were very friendly
RICHARD WI used it for 5 days and returned it on the right day and every month they are deducting from my account 22 dollars an injustice on their part I do not recommend this company to anyone
Everton SThe location was unexpectedly closed, did not leave the key for me and a manager had to rescue me by having me go to another location where they did take care of me
David RVery nice
waewsuda lBilling issue requiring a phone call to another department. Issue should've been manageable at the store level, especially as this was an administrative error.
Darnell CThe people and service there is great!
Karl VThe truck had a strong cigarette smell. Other than that, the transaction was handled smoothly and professionally. Everyone was kind and made the process easy!
Kathlen BI didn't catch his name but the fellow behind the counter was personable and helpful. Mostly a great experience. The trailer had some dirt from the previous renter that I had to sweep out but worked well. Went to buy a replacement part for my trailer lighting and your computer had trouble making the purchase, even with tech support. I had to pay cash unfortunately.
Gregory Ceverything is okay
jacqucs lMonica was my favorite. Amazing customer service. Went above and beyond!
MD Sthird time renting at this locating. third time everyone who worked there was friendly helpful and sincere. I give them a chill factor of 11. Very difficult to find. They over represent Uhaul in a very positive way. Take some wasted money on Marketing that's difficult to evaluate returns and give these employees at least 4-5$ more an hour. You can't buy this shit. If all locations had this magic, you would crush your competitors.
DAVID BWith the rush of Greater Boston move-in during the week of September 1st, this location and staff really provided as much of a helpful and stress-handling environment as possible. Glad I rented here.
Francisco O | Overall ExperienceThe clerk on duty seems helpful.
Lisa H | Overall Experience