I paid for dolley which I never received ( please refund ) I drove less miles than paid for I don't see the credit for the extra miles (please refund ) Staff was very rude ! Unpleasant to work with ! I will not return !
Ronald S.Customer Reviews for U-Haul of Marlow Heights
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would have another drop box in the front of the building it is very unsafe to have the drop box in the back at night.
ESI AKUA L.Excellent customer service.
Derrick M.They gave me a truck with a scratch on the side they didn't do a walk around before they gave. Me the truck. The truck that was giving to me had barely any fuel I bring the truck back.with the same amount of gas and they try to charge me a fee for that..and I called the place and stated that I needed for a little while long they stated ok that's fine and then charge me a late for that as well the.whole experience.was terrible.with uhaul.
Jalen J.Excellent service
Hattie R.One of the service attendent was not helpful and very unprofessional We reserved on line He through this out and re entered not using our companyh account and charge for insurance
Keith P.I forgot his name but the guy at the front desk was very helpful and professional. Nice experience thanks
Antowan F.The truck was a little noisy. I think it just needed power steering fluid but overall it worked fine. Will rent again if the need arises.
Karl G.I would recommend the SW location because I was harassed several times throughout the day without the contract being looked at at.
karen H.Great customer service fast self check out and return system
Tiauna O.Everything is Effective!!!
MARKETA W.The equipment return experience should be a lot better than what it is. Staff does not adhere to the return procedure implicated
Symra D.I actually like how it was when the company use to check in/out of the customer rental. Other then that, that's all I can think of.
TWANDA C.The salemanship was excellent, and friendly. Extremely pleasent and informative.
Delores H.Good
Robert J.Lower your prices
cheryl B.Cory was so very helpful! The online login, etc. was not comfortable, but Cory was there to help me.
Michele B.The check out was very cumbersome going between the store rep and my smartphone. Then waiting on U-Haul to respond to the information I sent on my smartphone.
Bruce J.They wrote down the wrong date and time
Jerome T.The young lady that waited on me stop in the middle of the process and took a lunch break. leaving me to figure out the rest of the check in process which is all new to me, the tire was flat and she knew but waited until someone needed it and than fix it. I think that it should have been fixed as soon as the problem was reported,but the guy has excellent costumer service. He finished processing me in and when I brought the truck back.
Derrick J.Nothing!
wilky P.The customer service in-person was amazing. The check-in was very bad the company need to update there, bandwidth package deal do whichever to make that process go better cause it was horrible. Doing everything online at registration and still having to repeat it all over when you get to the location took 20min off my time. Do to the online system not recognizing the ID it took scanning that in 6 time for me to move forward with my checking in before I receive the van. And another few min to still access the damn van because that another check-in process. The things we have to do now because of others faults
PatLecia W.Excellent customer service
SHELIA W.Good job
Djibril D.Check engine oil light was on in vehicle but other than that it was fine
Sherika R.I want to especially thank my representative, Kenneth D, at the U-Haul of Marlow Heights. He was extremely pleasant with a smile, courteous and made my experience fast and convenient. I like that he was thorough about the process and advised me well on what my responsibilities would be. Thanks to him, I will highly recommend this location and do business with them again! Also, thank you for having the trucks clean!!
DACIA L.The breaks seemed a little off
Nicholas Y.Please give me a call asap. 3018079687. I was charged twice
Manuel M.The self-serve checkout is okay, but that absolves the employee to really assist you. The system provided a truck to me that was not at that location. The employee gave me another truck no problem, but none of the online records matched my truck causing an issue to close out the rental. The employee who fixed the issue was very pleasant, professional and courteous even though she had to clean up another person's issue.
Teilla C.Very good customer service and very nice people. Thank you for your service.
JOSEPH G.The customer service was perfect. I was helped through the entire process. The Staff member was a complete professional!
Arthur L.Employees, poor customer service, specifically George, might've been having a bad day, but he should do better.
Joy S.You guys have best customer service in the business. Friendly and nice love it would come back again
TRAVIS S.Ms. Settles has a great personality, patience and knowledge.
Betty M.I never received the money that was on hold back once I returned the truck.
ADELA H.I have been using U-Haul a lot in December and this one was very good. They took time to come out and show me where the truck was I didn't have to go through the parking lot looking. I got my receipt in my hand folded in a pamphlet, very good customer service. I will be coming back to this one when I move in my new home the end of the month. Keep up the good excellent work.
Dorothea R.Just keep being nice
Mildred K.I want acknowledge Nakita Settles the General Manager at the St. Barnabas Rd. location she was very patient, helpful and especially knowledgeable during my rental process. Thank You
Andrea E.Seamless pick up and drop off. Staff is friendly and helpful.
SHERIKA R.The service representative was unhelpful. Despite my efforts to use the app for my rental pickup, he persistently directed me to it without offering further assistance. Additionally, once the pickup was finalized, I wasn't informed about the procedures or how to exit with the U-Haul truck. I won't return to this location and won't suggest it to friends/neighbors.
Ronald S.No recommended improvements at this time. However, the customer service was top-notch! I will use this location again.
MONIQUE T.The young lady at the front desk was very patient with me and provided excellent customer service.
helena F.Everything went great! Excellent, Prompt and Courteous Customer Service!
SHIRLEY H.You don't have to do no improvement, you guys are great. Thank you so much for your customer service.
Deirdre M.Great customer service
dexter A.Nothing everything was perfect And your customer service was very professional
Antonne J.Good experience but the truck that I used needs a lot of maintenance work or off the streets.
Charles R.I had a great experience with your rental and I'm highly appreciated I thank you and have a blessed day
Eugene K.Get more brothers like the ones who checked me in and out fast
RENALDO R.There were a lot of warnings on the dashboard when I took the truck, and at this point, I have not received my receipt for this transaction. It never took this long before.
ALEXANDRE A.Leave everything the same. No recommendations at this time.
Laverne L.Cash down payments of three hundred dollars
Juan W.Everyone was nice friendly and courteous. The cargo van that I rented was nice and clean and smelled like a new car. I also love the convenience of the use of the vehicles I was moving into a new apartment and everything fit perfectly.
Jerria B.Hiring more help. Your cashier should not be checking vehicles as well as checking reservations. It was kaotic, the cashier wasn't taking people in the order that they came in. My reservation was at 10:00AM and I didn't get the vehicle until 10:30AM. When I asked the cashier since I got the vehicle late would I be charged for the time going over my reservation and she said I need to call because she wasn't sure if there was a reservation after mine. That should have no bearing on me if I got the vehicle late.
Michael S.Convenient, fast and great people to deal with.
Anthony D.Everything was good
Anegla J.I would like to give kudos to Mr.Damon for his excellent service at your Silver hill road service center in Suitland Maryland. What a guy!!
Charles B.Leadership is well informed and very personable. Their entire team made feel like I've known them for many years. Everything rolled along smoothly from pickup to return. I'll definitely be back for this degree of professional caretaking. Warren H.
WARREN H.Thank you Brian Baker for making everything right. We appreciate all your help
Irana C. | Online Move InDid well during very busy conditions
MARTIN K. | First ImpressionsEach person I encountered was super helpful and friendly. Thank you for your great service!
Lenore F. | First Impressions