Great Service
VENKATESH ACustomer Reviews for U-Haul of Milpitas
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There should be someone on duty all day went the offices open to check your truck back in
CARLOS Aadequate space to park trailer during drop off
Roy DI would like to thank the lady who helped me to hood up and down during the pickup and return process. She is very patient and really helpful.
HONG GThe people at the Milpitas location are the best! Very knowledgeable and friendly. I can't say the same for the U-Haul website, which switched a reservation we made in July from Milpitas to a location that didn't have a vehicle for us. So, we went in person to our first choice, the Milpitas location and were helped out right away. I will reserve in person the next time I need a rental van. I never have any problems going straight to the great people who work at the Milpitas U-Haul.
Susan Dthe person at the reception was very helpful and provided all necessary information
HARINATH KExcellent service.
ANH NI was helped immediately and the gentleman who took my paperwork made it a breeze to rent.
DAVID Kmy only issue is t!hat i had to drive 20 miles from my house (past 3 UHaul facilities) just to get a 1-way 20' truck (at the closer facilities, they had only in-town trucks. why the distinction. after picking up the truck, i had to drive 12 miles, Senter Road, south to a 2nd UHaul center to pick up a car transport (even tho the faility at Milpitas had car transport trailers, they were for in-town only ! ) then a drive in the truck with transport back to the first facility to pick up my vehicle, load and then return home to load. and the transport i rented was defective, but all there was. there is/was a short in the electrical behind the passenger taillight, that the UHaul employee showed me how to twist and pinch to make work, and the straps securing the vehicle (front tires) had worn and very shortened tails, making me stop and re-tighten every 100 miles or so (after any bumpy sections). when shown to the dropoff spot the UHaul employee asked why i didn't call UHaul, i did, and the response was there was NO other transports available for rent in SAnta Clara County. frustrating and an experience i would caution anyone about.
THOMAS AGreat service at this location!
RALPH Rvery helpful and nice
WILLIAM GThe cargo can be cleaned more thoroughly. There was a sticky stain
SORA YCourteous reception. New truck.
ANTHONY CUnfortunately the lot is small for the amount of foot traffic it has if someone is inexperienced driving trailers is easy to have a mishap other then that 👍
Jose CBuy new vehicles with an automatic window roller and a better dashboard. All vehicles were close to 150k miles, too old.
Darshankumar Pmy truck was not ready on time; when i went to return the truck my bike got stolen
PIYUSH KFirst time and very good experience, truck worked very well all the time
JESUS HVery Friendly.
ANTHONY CU-Haul making lots of money from Gas SCAM !!!.
NISHENDRA FKeep doing what tour doing! Especially in folks doing community related service in providing much needed food, resources to women, children, the elderly, folks in need, nonprofit groups, single parents with children, the disabled, & our unhoused neighbors ☝️🙏🌎💞
DANIEL DGreat Customer Service.
Lori SAwesome people!!
Anthony CThe truck was empty and had some system error. Was on a call in queue for 45 min until the office opened and got the replacement truck
Vivek SI experienced excellent customer service! Great staff and the gentleman in yard who hooked up the trailer to my truck was very helpful and professional! Thank you very much!!🤩
JOHN GGhetto experience! We picked up the truck and there was less than half a tank of gas. I reserved my truck online without having to speak with any representatives and specified the exact location to which I would need to drop off the truck because we were moving OUT OF TOWN. I randomly got a text message saying that there was an update to the location that we were to pick up from, no big deal; But THAT WAS ALL THAT WAS MENTIONED! When trying to return the truck, the drop off location was also updated without our knowledge. I did not speak or authorize ANYONE to make changes or updates without my consent. I would have canceled the truck and paid more elsewhere. Apparently, someone in SF made the change. When calling to inquire, I was told that someone left a message.. which NO.. I never received. I sure as hell would have returned the call to avoid any unnecessary confusion and cancel the reservation. Your shortage of trucks isnt our problem. We have our own situations and were counting on you to help the during a stressful process, not add to it. EXTREMELY unprofessional and clearly you can't manage a business without screwing someone over. Never doing business with you guys again. And you can keep your snarky comment about not returning it with gas when that's exactly how we got it. We also took a photo of the gas tank as proof, shady as hell!
Jovit SFast service and reliable
PONA TThe poor placed location has the only poor soul brave enough to work there understaffed. Trying to charge me for cleaning fees when I called customer service and asked the desk lady about any possible additional fees. I have disputed it on the app and await to see she response. The truck was left as clean as it was when I picked it up and I have video to prove it. The worker was very helpful but poor woman needs assistance
Nayeli DEverybody is super nice , super knowledgeable , super supportive. I love this location!
LEI WN/A
JOSE NThe parking lot is too small for the number of equipment. Every time it seems we are inconveniencing the staff just by picking up or returning equipment. In this order, I returned the motorcycle trailer at 2pm on Saturday which was handled by the staff but was only reflected in the system the next day after I called twice. It was never adjusted to the right return time which means I got billed 1 extra rental day. Everytime I called I get directly redirected to the central UHaul line which is also unable to contact the store phone and has to contact the GM.
Lionel HProfessional and efficient staff. Special thanks to a mechanic named Jesse.
JAMES LExcelente customer Service.
ANA GLove this location
MARIO LNo comment
RENANTE CCustomer Service people are nice and friendly!!
Roy DEverything was ready for me
KEVIN RAbsolutely excellent! Very efficient with quick response. He made this move so pleasant.
JANICE CThey greet you in and they have good customer service and communication perfect. Good store
ALFREDO OMaking the reservation online was simple and easy. Picking up and dropping off the equipment was seamless. All of the employees were professional, friendly, and courteous.
Michael TReally appreciate the excellent customer service
SANJAY DBooked online when arrived staff was attentive and very helpful. On return staff guided me to drop off for trailers. This Was easy andvery fast . Thank you all.
Albert AExcellent service
VenkatRaju GBrandon and Jess at the Milpitas location were both great guys to deal with. Very friendly and professional. I would recommend anyone to go see them if they need a truck or trailer.
WILLIAM BI was forced to go to a different location than where I had reserved the equipment. This change was known far enough ahead of time that the trailer could have been moved to where I was set to pick it up. It took me an extra 20 minutes each way to travel to pick it up.
John CI love this location they are always quick and efficient and have a good stock of equipment on hand
BRIAN EFriendly staff
Glenn SThe truck did have issues related to safety. The center seat would not stay locked in position and that is dangerous. Also the front end in that truck needs to be serviced, the bushings must all be worn out.
Ira AGreat service and attention to detail.
ANTHONY CThe procedure is easy and fast. We are very satisfied. We will definitely continue to use your service in the future.
THANH NExcellent customer service 5 Star Service all the way.
ARMANDO AThe customer representative who helped us was efficient, knowleagable, friendly and super helpful!
ANTHONY GExcellent customer service, lots of trucks to pick from. Would recommend.
CHRISTOPHER Ji got charge 2 gallon of gas and i return it more than i got the vehicle and call theam they dont know how to return said they have to wait for the manager
Kramer bThe staff is friendly, efficient and most helpful. My two rentals at this location have been most pleasurable.
Joby NIt was my first time and I was a bit nervous. Luckily, the process was smooth and staff answered all my questions. The flexibility with drop off was excellent, being able to leave the car there alafter hours relieved a lot of stress with having the vehicle in my possession. I will be using these services again in the future.
RICHARD FEverything went smooth. Excellent customer service
SARAH AThe guy that hooked up the trailer had no idea what he was doing. It took him 20 minutes to attach the chains. Also instead of twisting the chains to reduce slack, he wrapped the chains around the tongue.
David DAlways try to use this location, and staff especially the Manager.
MUKESHBHAI L