Easy process. I was in and out less than 5 minutes. Customer service was excellent. Drop off was a breeze, just walked in and dropped off the key to the employee & they emailed me the actual total of receipt.
ERICH PCustomer Reviews for U-Haul of Milpitas
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good customer service, truck in very condition overall was very satisfied with the service that I received from U-Hual. I will be using there services again.
DANIEL MGood service and very accommodating to give service. Thank you, Joe
joseph fHi, We noticed that some luggage had been left in the truck when it was taken, and we did not observe it at that time. Before starting our work, we had to remove the items and place them back in the truck after completing the work. As a result, some time was lost and additional effort was required. Thanks
Murali KClean the cars
JESSICA WThe man that works there is very very nice
Emily RThe staff was excellent, providing great assistance with both the van pick-up and delivery. I really appreciated the quality of their service for a one-day reservation.
Michael FThe manager helped me check in and was super professional and helpful. It was my first time towing a small trailer and without even asking he came out and helped me install the trailer onto my hitch. Super helpful guy and a very friendly. I will definitely come back to this location.
Fred WStaff aren't friendly
YVES GVery Nice people and professiolal
Maria EThnkyou Brandan and Bryan
Mike MWould appreciate receiving a truck with more than 1/4 tank full a gas
Rebecca JExcellent service. Very professional and helpful. Quick to help. thank you, Joe
joseph fGreat
Tuong BThe staff here is always amazing. Great qualiry service!!! Ample.equipment available.
JEANETTE VApp wouldn't scan barcode on receipt, making check out a nightmare. I was also charged 52.00 for gas, and I brought it back with the same exact amount of gas. Luckily I took pics and was refunded, but I had to go back to the store to do that. Wasting even more of my time! Please do better...
DAN NThy are excellent
Ritche ATotal charges and say 19 dolar total charges 110.04 4 or 5 hours.
Jorgebenito CDid a mobile check in and the approval took forever and so had to switch to manual counter check-in. Check out was much smoother and efficient.
Deepak JExcellent the service thank you
LAZAROEDGARDO MThe gentleman that helped me was very quick and extremely helpful especially when I dropped off the vehicle and he was working all by himself
Vincent SThe staff did not open the office at the advertised opening time of 9am and only opened it 10minutes past the hour, despite being present on site. In general the site was understaffed and had long wait times despite nearly everyone already having pre-booked reservations. I was given a key for a van that was locked in by other vans. I was given a different van which had no fuel. No customer obsession was apparent in this experience at all.
alex fReally nothing
Bobby FNone, very good service
Jemelyn CNo need everything is good.
YING WFriendly and efficient service!
DOMINICUS RGood location
Manuel RNothing this truck was excellent 👍
Pablo GBrandon and the team are great! Very helpful, attentive, and friendly. My favorite place to rent by far.
John RWent through 3 U-Haul trucks to find one with gas. I had to check the cars myself because the 2 guys there seems put out to check after I brought back the keys to the first truck that was empty. They were more concerned about eating their food. I will not be back to their location.
BETO Bparking and driving out of the lot was almost impossible. kept getting boxed in by other vehicles. needs more than 1 exit from the lot! staff was so efficient, friendly, knowledgeable, accommodating. really great work at a busy location!
Sarah JBoth guys there helped me. The service is great.
Kevin CGive gas in the beginning!
CHRISTINE DFriendly
Long CJay is a wonderful and helpful manager who operates himself. He does everything to generate income for this UHaul location
Le MStaff is Really Friendly and Helpful,Bryan M he is a excellent employee he should be Promoted ,He his always Helpful y Amazing customer services Thanks Bryan M.
DULCE Gthe best service
Alfredo PBrandon, the site manager and staff was awesome. Was not disappointed with the service provided. Way better experience than what I had over 2 years ago. If ever the time comes again when I need to rent a uhaul. I would definitely come back here.
don lBryan was amazing. We y above and beyond!
patricia GVery good service! On time
Teresa ZThose uhaul trucks are pretty old but ride like a beast and get the job done. The man if God that assisted me when I picked up my rental was quite pleasant and efficient. He was was very personable and polite. Upon return of truck ...different person who was quite the opposite. Smooth drop off nonetheless.
DENISE BThis location is the best, always super helpful and efficient. Uhaul is one of the best value businesses that I use.
WILLIAM N