Jesse L. on 9/29/2016
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Using my iPhone to check in has problem to go back to the check in page after reading the equipment manual.
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driver h. on 9/28/2016
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We ordered 2 trucks and only one was available when we got there. We were fortunate to find a comparable truck at another location but it set us back 3 hours. As a result I worked a 15 hour day and got 4 hours sleep before our event the next morning.
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Dominic G. on 9/26/2016
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The 14 ft truck performed well with no problems. The car transporter trailer took some getting acquainted but proved to be well designed and performed very well across the 450 miles of the trip across three passes into Oregon.
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Armida A. on 9/26/2016
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I ordered, online, an appliance dolly and assumed it was in the vehicle I reserved but instead a regular dolly is what I got. Upon returning the vehicle I was asked where the appliance dolly was and told them the regular dolly is what I got. The sales associate couldn't seem to get my credit difference as I was told I still owed 11 cents.
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Trevor G. on 9/26/2016
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The 1st problem was when I picked up the vehicle it had under 1/4 tank of gas and was marked on the paperwork as 1/4 full. The guy inspecting it said this is what U-haul considers 1/4 of a tank. The 2nd problem was the truck was filthy. It had dirt and cat feces all over the truck bed. I did not realize this until I unloaded all of my belonging and smelled cat feces on my property. I had to clean off all of my stuff and rinse down the truck bed myself so I could finish moving my things. I feel I should be refunded part of my money for my rental. I have used this location in the past with no problems. This time I have found that the service at this location has went down the drain. Hopefully I can be compensated in some way for all of the inconvenience and for the fact I had to spend several hours cleaning cat feces off of my property.
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Frank C. on 9/26/2016
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The customer service rep was superb.
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Hanisha K. on 9/26/2016
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They were very helpful and giving good suggestions on what to get.
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Vikram T. on 9/25/2016
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advertise price was $1.39 and charge us $1.59.
not right
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Marcos V. on 9/24/2016
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Customer service was very friendly and helpful. I was very happy with everything.
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Chitra S. on 9/23/2016
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The uhaul truck was in a bad confition when we have taken it. Also why is there an 80$ charge on my account. Thevrefund hasnt been given yet. As per the bill i should be charged only 24.94 why am i charged 80$
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alejandro t. on 9/23/2016
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Fast and professionals
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LONG T. on 9/21/2016
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Good service, fast.
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John D. on 9/21/2016
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They were fast, accurate, courteous and helpful.
Great crew....
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Nicole N. on 9/19/2016
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The staff who helped me were very friendly and nice. However, the location itself was poorly staffed. There was only 2 people working at 10am on a Sunday, and one of them was busy fixing a car so there was only one person working the counter. I waited almost an hour to get checked in and picked up my rental at 11am...I reserved it for 9am. Please staff more people to help out at this location!
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Rimma R. on 9/18/2016
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Everything was great! Your employees are terrific in this uhaul store!
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DAVID L. on 9/17/2016
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Auxiliary port to listen to smart phone
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Curtis K. on 9/17/2016
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Can't think of a thing to improve. Experience was excellent. No problems. Kudos to the team.
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scott d. on 9/17/2016
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A most impressively run business. They know this business inside-out, customer service is A+. Use them
regularly for trailers that are so heavy duty-can't buy
a trailer as good.
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Anandjot K. on 9/17/2016
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Excellent customer service
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Eric W. on 9/14/2016
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Was told restroom was out of service. Two attendants asked me to move trailer with my car to storage location. Seemed like they weren't engaged or integrated in customer service.
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manoj m. on 9/13/2016
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The person (I believe CJ) who helped me out over the phone on Sat evening with the reservation was extremely courteous. However, I can't say the same about the person who attended to me on Sunday. To begin with, he brought out the wrong van (or he messed up the mileage and fuel details for that van). Then he brought out another van and did not provide any walk through and was rude when I asked a question and then simply walked away when I had something else to ask him.
If it hadn't been for the help I had received the previous evening, I would have walked away from this location and taken my business elsewhere.
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robert w. on 9/13/2016
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Keep up good work
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Ian P. on 9/12/2016
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Fasted check in/check out ever ! Thanks so Much !
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Neal O. on 9/12/2016
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Minor issue - the issuing attendant pulled information on the wrong van. Mileage and gas level were way off. He explained that the numbers were similar. However, it took a little extra time to straighten out.
Check-in was very smooth with hand held app.
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RALPH M. on 9/11/2016
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The employees were very helpful and courteous, so please do not change anything.
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