Personable and knowledgeable staff. Vehicle in excellent condition. Great store! Will highly recommend
pamela sCustomer Reviews for U-Haul of Natick
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person at the counter was really nice, and friendly. Her name is Siobhan.
Ivelisse CThe rep did NOT the my m me$25 instance was PER day, NOR did he tell me when I extended the rental. I am on ss disability, a single Mother of 5, 1 is disabled, every penny counts. I asked for a refund for their incorrect 7 days charge, I called customer service connected to e alert & requested, however no one has gotten back to me now 5 days later. Please get back to me.
kathleen oHi i got the vehicle which was blocked by other 2 vehicles. I called to customer care to change vehicle. it takes more than one half hour took to fix issue. Meanwhile my time already started and ticking.
Ramkumar MVery good thank you so much
Marcos BGreat Service
steve cThank you for your service!
NADER BSiobhan was friendly and explained everything well. Will use again and recommend!
Cara SBest dealer , professional staff, thank you very much much!
Artem UThank you so much, service was amazing and the trailer was perfect for the job. I really appreciate the assistance and accommodation!!
Karen CExcellent counter service
PATRICK MHunter was amazing, patient and friendly he was all alone running the store, my card was having issues during checkout and he waited till after closing while I got it sorted out. Thankyou
christopher fI had a mixed experience at the U-Haul location in Natick. The gentleman who assisted me was extremely helpful and kind throughout both the check-in and drop-off process. He made everything smooth and easy, and I really appreciated his professionalism. However, my experience with another staff member was very disappointing. The lady with short hair was quite rude. After I was given the keys and had already walked about 200 meters to the truck (which was parked in a customer parking spot), I was just about to get in when she suddenly approached me, took the key from my hand without explanation, got into the truck, and drove away. She said another customer needed the parking spot, but handled the situation in a very abrupt and inconsiderate way. As a result, I had to walk all the way back to the office to figure out what was going on. The interaction felt unnecessarily aggressive and poorly handled, especially since I had already been assigned the vehicle. I also want to mention that I am Asian, and the customer she appeared to prioritize was white. I can’t say for certain what her intent was, but the way the situation was handled made me feel uncomfortable and concerned about whether I was treated fairly. Overall, while one staff member provided excellent service, the behavior of the other made the experience frustrating and unprofessional.
Bingqian YGreat crew at Uhaul Natick, and nice to work with.
Chris DQuick, easy, and helpful.
Nicole PHunter was knowledgeable as well as very fast In Getting us into the vehicle. Our return was so easy. Thank you.
Kathleen JThe service member who initially helped me out was extremely direct. Very efficient and competent , but certainly not over-friendly. Beyond this, I’ve always.been very pleased with this location
John BThank you
ana lThis is my 3rd time using the service, every time excellent service
Joseph RThe young man who took care of my rental was excellent - very helpful and professional. He also paid attention to safety checks which shows dedication.
Patrick DFast and easy pickup/drop-off. Friendly staff.
Joan VThe young lady who helped me was awesome. Great personally and helpful and did a great hooking up the trailer.
Hector RExcellent and helpful woman got me all set to pull a trailer. I appreciate her help quite a bit.
Christopher SVery smooth transaction, truck was clean and ready to go, returning truck was quick and easy. Pleasant staff, huge inventory. Enough parking spaces for today, would be tight on a very busy day. Would use again.
Susan WThe worst location natick just got scammed , they charged for 45 mile and stuff they put in truck I didn’t see it or use I didn’t asked for when I return the truck , asked why you charging me double mileage and stuff , they said we can’t do nothing to fix it
Abdelaaziz EGive Dave a raise. Super professional.
Joseph COutstanding professionals- very kind and efficient. Good ambassadors for u-haul.
James KThe whole experience was great. Ill be using u-haul of Natick again!
William BNothing! The folks at this location were wonderful.
JEROME FGreat UHaul experience! Easy and comfortable ride! Awesome customer service!
JOYCE LThe location conveyed a 5x9 trailer with bent and broken ramp pins, making the ramp unusable for the purpose intended.
DANIEL KConvenient. Everything went as expected. Great location.
Francis TKeep the good customer going
herbert mI did wash the van before my trip was a bit dirty but inside was fine
Matthew HThe front desk lady with short hair was super helpful. She helped me to check in and gave me some flexibilities on how long I can rent.
YAWEN Zthe people that work there were great and very helpful. I love using Uhaul.
JOSHUA GEasy transaction, setup and drop off.
THOMAS HAmazingly good service from the dream team of Shavon and Hunter! The plan was to install a trailer hitch and rent a trailer, but U-Haul corporate shipped the wrong harness. Coming back the next day wasn't an option because I had people waiting at my home to load the trailer as soon as I got there. They rented a truck at the same price and the move went off perfectly! They were able to turn a potential customer service disaster into a story about how good U-Haul is, which I have already told multiple friends! That you had two notably calm and resourceful employees at one location is impressive. Many thanks to Shavon and Hunter, and whoever had the wisdom to hire them! - Nick
NICOLAS BSelf check in was great.
KEVIN GThe U-Haul app is horrible. Created issues with drop off. Instructions given in the app didn’t match instructions for this particular location. Didn’t prompt to photograph fuel and mileage until after leaving drop off, and had to return.
Thomas KPerson who waited on me was very nice and helpful
NADINE RImprove your customer service. Rude employee
DAVID SLoved the staff . Very friendly and helpful :) Thank you!
AnnaMae MAlready told 3 friends, Thank you
WILLIAM SDon’t know it’s very efficient and fast
ROBERT Mfast and easy
JONATHAN CTrailer was smooth … technician was awesome! The Natick store is terrific.
STEVE HSometimes it's a wait to get taken care of even when it does not seem to be busy.
STEVEN RThe location is excellent, but the receptionist has a bad attitude with customers. Customer service definitely needs improvement.
JUAN RFemale manager was very rude. Yelled at my son and I for parking in the wrong spot. Then was very testy at the desk. I told her I rented on-line and she snapped back that it was cancelled because we were 15 mins late. Her name may have been Siobhan but she never introduced herself. I'd be hard pressed to rent from there again based on that negative interaction.
RICHARD LMade my rental stress free!
Kathleen VAttentive, clear communication. Quick check out.
ROCHELLE RThe staff is excellent. They really care about the customers.
TRACY RGreat customer service
JOSEPH RI think everything was very good I want to thank the young lady who assisted me with my truck the Natick U-Haul is the best very nice people who work there thank you
ALEXANDRIA MThe employees at this Uhaul are incredible! They are kind, efficient, and always provide equipment that functions well and is clean. I am here often to rent for work and truly lucked out with this location being so close to us!
Rose MEmployee was bossy and dismissive. Felt disrespected. Asking me to help him is one thing, but trying to boss me around is not cool. Zero politeness
MICHAEL FThe person on duty when I picked up the trailer Friday night and dropped off the trailer Saturday night - I'm sorry I didn't get his name - was the most helpful and friendly person I've ever encountered at a U-Haul location! Thanks for your help! I hope he sees this comment. -Damian
Damian PKamil worked very hard to help w/our U-Box. Even w/online prepayment, checkout still took over 1 hr. At return, he could not locate our contract in the system. After providing, we still got charged.
Lyman J | Overall ExperienceI would really appreciate someone contacting me from DistrictOr higher statue in the company there is a situation that has occurred and I feel like I am stuck because of the situation
eusida b | Overall ExperienceThe manager (guy who speaks French) was extremely helpful and very personable. It was a pleasure to interact with him. Would highly recommend.
Robert L | Overall Experience