Customer Reviews for U-Haul of Neptune Beach

Rating:

5.0

Great help during reservation process, even reschedule a day later and highly professional and efficient on rental and turn in. Highly recommend.

Rating:

4.0

No problems. Good site.

Rating:

5.0

I believe the assistant managers name was Curtis. He has amazing customer service skills and made sure we were fully satisfied with our experience!

Rating:

1.0

Was wildly up-charged without explanation, even when I had asked what caused the excessive fee there was still no explanation provided.

Rating:

5.0

Fantastic experience. I was in and out in 15 minutes.

Rating:

5.0

Very well managed, employees are professional and efficient.

Rating:

5.0

Allowed us to check in early. Love that.

Rating:

5.0

Muy bien

Rating:

3.0

I am requesting a refund and compensation for the significant inconvenience, additional expenses, and unsafe equipment I experienced during my recent U-Haul rental. My experience began before I even received the truck. After taking an Uber to the pickup location, the U-Haul app instructed me to proceed to the counter to collect my keys. However, there was no employee present—only a handwritten sign stating they had left to run errands. I waited outside in the heat for approximately 30 minutes before having to call another Uber to return home so I could get back to work. Later that afternoon, after speaking with a representative at the storage facility who assured me the keys would be placed in a lockbox, I had to pay for another Uber to return to the location. When I finally picked up the truck, I discovered that the furniture dolly and moving pads I had reserved and paid for were not included. I also learned that the original 20-foot truck I had reserved had already been rented to someone else, something I was never notified about until much later. This resulted in unnecessary delays, additional transportation costs, lost work time, and a great deal of frustration. The most serious issue occurred during my move. While driving on the highway, the truck began stalling and jerking repeatedly. It struggled to maintain the speed limit and, at times, could barely maintain the minimum speed. Shortly afterward, the check engine light illuminated and remained on for the rest of the trip. This created an extremely unsafe driving situation, especially while traveling through rural areas in the middle of the night with my family. I contacted Roadside Assistance but did not feel safe pulling over in unfamiliar, dark locations. I made the difficult decision to continue driving carefully until I reached my destination because stopping on the side of the road presented an even greater safety risk. When I reported these issues to the manager upon returning the truck, I was extremely disappointed by his response. Rather than showing concern for the unsafe condition of the vehicle or the inconvenience I experienced, he told me I was "out of luck" because the truck made it to my destination. He acknowledged that he could hear the truck was "messed up bad," yet stated I would not receive any compensation because I did not stop driving. He also advised me to contact Corporate regarding the missing dolly and moving pads. His lack of empathy and unwillingness to assist fell far below the level of customer service I expected. As someone who rents from U-Haul regularly, I am disappointed that my loyalty was met with such poor service. No customer should receive a vehicle that is known to have mechanical problems, nor should they be expected to pay for equipment that was never provided. I am requesting reimbursement for: The rental charges associated with this experience. The charges for the furniture dolly and moving pads that were not provided. The additional Uber expenses I incurred due to the failed pickup process. Appropriate compensation for the unsafe vehicle, excessive delays, lost work time, and the poor customer service I received. I hope U-Haul will take this matter seriously, inspect and remove this truck from service until it is repaired, and provide a fair resolution that reflects the inconvenience and safety concerns I experienced.

Rating:

5.0

Fast service

Rating:

4.0

Need a little more power. A little old and many miles. Drink holders too shallow. Need cruise control for vehicle. Overall did well.

Rating:

5.0

Very nice staff

Rating:

5.0

Check engine light was on, but was told not to worry about it.

Rating:

5.0

This location is the best place to rent trailers on the Jacksonville Beach.

Rating:

5.0

N/A

Rating:

3.0

I left two power drills in the cab, how do I get them back?

Rating:

5.0

I received good training on how to attach my car to the car carrier :) also received great moving advice along the way, great team, thank you !!! Also, 2150 W Sample Road in Pompano Beach where I rented the truck and the carrier, was awesome, got great customer service from a young female employee!!!!! amazing experience, thank you very much :) the truck had muddy stains inside- which I cleaned up before dropping off the truck (for the next client to enjoy), quick wipe inside would have been nice, I think they just don't gave the time..

Rating:

4.0

Location was unmanned/closed even though during operating hours. However signage led me to realize I needed to do online self return

Rating:

5.0

Awesome Customer Service, great guys there.

Rating:

5.0

I ordered a dolly for my move and when I arrived it wasn't available and the person helping me told me to take the appliance dolly instead. I paid for that for 4 days it was ridiculous. Too heavy and the lip for the appliance made it completely useless for moving boxes. That was terrible advice. That negatively impacted my move, we had to carry everything and that was very hard on two retired people.

Rating:

5.0

Excellent customer service. All staff took great care of me, my two rental trailer, and both of my vehicles.

Rating:

5.0

The truck was not working correctly, the air conditioning was not working continuously, and also the check engine light was on. The truck kept losing power as I was driving, it’s been a terrible experience far as the equipment goes.

Rating:

4.0

I dropped off at night. The area was not very well lit to make all the pictures the app required for the 24 hour return

Rating:

5.0

Great guys!

Rating:

5.0

The team at the store were friendly and helpful. All the customer support members were also great. Only issue seems to be the time of scheduling causing me to get bounced around to several locations.

Rating:

1.0

I did not damage that truck period this location is bogus added extra claims of damage all I did was put extra miles on the truck

Rating:

5.0

Vehicle was clean very low mileage as requested. I would definitely use them again

Rating:

5.0

I've rented several times in the last few months from this location, really good group of folks working there.

Rating:

5.0

This location is well run and very user friendly. Thx again

Rating:

5.0

Dropoff was efficient and staff was helpful and friendly.

Rating:

5.0

No issues whatsoever.

Rating:

5.0

Cedrick was super awesome! Very friendly and helpful, I highly recommend this location.

Rating:

2.0

I recommend this place for convenience only since it's close to our house, not for quality.The rep who checked me in was fine and did a good job. This review is about the vehicle and the store manager sitting next to him.A tire warning light was on, blocking the mileage on the screen so we couldn't see it. Also, the store manager was eating a sandwich with onions while waiting on customers. Talking and chewing with his mouth open while being waited on is disgusting and unprofessional.Hope this helps improve the customer service here.

Rating:

5.0

The Neptune Beach location of U-Haul is always a pleasure to do business with! On very short notice, I rented both a storage unit at a different location in town and a truck with zero issues! The next morning, I changed my mind and I requested a larger truck, again, they made it happen! I wish I could say the same about the U-Haul storage facility on Mayport Road. I had been there before and met the manager. Rich was great!! However, the female working Saturday, 6/6/26. acted like she was some sort of drill sergeant! Had I met her first, I would not have rented a unit there. This was reported to the asst manager for both the Mayport and Neptune Beach facility and I feel sure it will be addressed.

Rating:

5.0

Just be sure trucks are maintained! I can understand things happening, but my experience was simply due to poor maintenance of vehicle.

Rating:

5.0

Muy profesional

Rating:

5.0

Great service. Quick and easy

Rating:

5.0

remain courteous

Rating:

5.0

Manager on duty was excellent - nothing to change!

Rating:

5.0

Give the guy at Neptune beach a promotion, was very busy that morning of pickup and he made it all go extremely smooth by delegating and orchestrating other pickups and drop offs. He is an asset to your company for sure.

Rating:

2.0

The employees are low energy and have poor communication skills.

Rating:

5.0

Overall, the representative was pleasant and knowledgeable.

Rating:

3.0

Employees were nice.

Rating:

5.0

The guys working there were so kind. If I need to again in the future I will definitely rent from them again.

Rating:

4.0

Cheaper rates

Rating:

5.0

Great experience, excellent customer service!

Rating:

5.0

thank you for having a van available to me on short notice. I stressed about having the van back so quickly but as a "" I was able to complete the mission successfully. thank you

Rating:

5.0

Everything was great. I couldn't figure out how to adjust the driver seat-but due to personal schedule-didnt have time to ask.

Rating:

5.0

Being critical, the app did not work as designed and left me (the customer) with doubt and uncertainty at the beginning of the transaction. If not for William's customer service it would have been a different experience altogether

Rating:

3.0

I was supposed to be credited the mileage due to a customer leaving her purse in the truck I was using so I had to be inconvenienced to turn around after I was miles away to return to the uhaul location so customer could retrieve her purse. I was NOT credited the mileage. Very disappointed.

Rating:

4.0

Easy drop-off. They asked if it was OK to email me a receipt, and so just needed the key back.

Rating:

2.0

The gas was not at level they said it was. When I asked if I should take pictures and upload them they said no. My app was not even giving me the option. In the past even after checking in in person I still had to upload pictures. There was no place to charge a cell phone. The air conditioning and fan stopped working completely 2 hours into our 5 hour drive. But- the staff was super nice.

Rating:

5.0

Friendly staff, took the time to answer my questions so I could feel confident driving with a trailer for the first time.

Rating:

5.0

Friendly and helpful staff. A great U-Haul location.

Rating:

5.0

This was returned to U-Haul on Randal Road in Elgin Illinois not Neptune Beach.

Rating:

5.0

Rich at the Neptune beach Florida location was Awesome. He noticed the bolt on my tow hitch was loose before attaching the 6x12 trailer and with out hesitation took the hitch into his shop, tightened the bolt and secured the cotter pin ensuring safety. Outstanding customer service!!

Rating:

5.0

The best experience....period!!!