Customer Reviews for U-Haul of North Hollywood

Rating:

4.0

Truck could use better inspection to be more ready.

Rating:

4.0

Customer service ladies were incredible and certainly deserve praise/raises. They were all really patient and helpful from check-in to checkout. Both even stayed after closing to help assist me with the checkout process. Can’t thank them both enough. Will certainly right a google review and recommend this exact location because of those two.

Rating:

3.0

great service.

Rating:

5.0

Both of the employees were wonderful. I was having a hard time this day (due to outside circumstances) and they went above and beyond to help me out. It was really memorable and touching and I'm so grateful to them

Rating:

5.0

Customer service was great and they were very understanding when I was a little late returning the equipment. I'll definitely bring my business back to this location.

Rating:

5.0

Great customer service, great communication, and great equipment. I've rented from this location twice, and they'll be the same people I come back to next time I move.

Rating:

5.0

Very professional and efficient.

Rating:

1.0

Bad attendance

Rating:

5.0

Excellent staff service

Rating:

5.0

Very pleasant and Helpful

Rating:

3.0

I was overcharged for gasoline on my rental. When I got the rental truck about 1 mile from the rental location I noticed that the truck was almost on empty. I thought this was unusual but I had a lot to move that day and was in a hurry. I assumed that everything would be correct on the invoice. When I got my final bill I was charged 40 something dollars for 7 gallons of gas. I returned the truck with 1/4 tank of gas which was more than what it had when I left with the truck. What can I do? I would like a refund on what I was charged for gasoline. I returned to the rental place and waited in line to talk about this overcharge but there were too many people in line and I had other business that day, Sat March 29. Please let me know what can be done. Thank you, Mike Franceschini

Rating:

2.0

More staff? More organize!!! The lady that runs the place she’s white and older side was sorta rude.. can tell she’s not really happy? Called me saying we didn’t turn in the truck and called me a minute later that it was there. She did apologize but she had already said I was causing her a problem ?? Hmmm need someone that knows what they’re doing

Rating:

5.0

i ❤️ uhaul

Rating:

3.0

The truck I received was infested with roaches . They didn’t come out until the cargo area got hot and after I closed the hatch for a while and parked the truck

Rating:

1.0

Fire the staff

Rating:

2.0

Don’t charge people like me for things they didn’t ask for or use and then don’t allow for it to be eliminated from the bill. I didn’t like that. Dolly and coverings, etc..

Rating:

5.0

I had an absolutely terrible experience with the original facility on Burbank Blvd. and after wasting an hour and a half with customer service, was finally recommended to the Victory location. This one was fabulous and the other needs to be shut down.

Rating:

5.0

I’ve been here before it’s very nice. I wanted to also say my U-Haul trucks steering is very loose on the freeway. Meaning it was hard to stay in the lanes because the wheel moved so quickly. I had to pull over twice and I only had 3 small items in the back..

Rating:

3.0

The staff guys were fine; the van I rented had a broken antenna (missing), and so the radio did not fully operate in pulling in all of the stations--particularly the stations I wanted to hear. Please fix the antenna on the vehicle for the next rental customer.,

Rating:

5.0

Customer service from front desk was AMAZING.

Rating:

1.0

I drove about 20 miles and was charged for about 100 miles. If this does not get corrected I will charge back

Rating:

4.0

I reserved a truck and furniture dollies from another location only to discover that they had no furniture dollies. I was told to drive to corporate location and they would give me the dollies. It was only after some gentle pleading, was the worker at the Victory Bl location able to find furniture dollies to rent to me separately. To me this was average service, though the young man was pleasant enough and understanding. It was my impression this was a common occurrence. I give the location above average rating because when I returned the dollies, what I assume was the manager was able to adjust my order from the other location so that I was not charged twice for the dollies.

Rating:

1.0

They don’t let you drop off the key after hours, which was super inconvenient. Why do I need to keep the van overnight?

Rating:

2.0

The employees were friendly and helpful, but the truck I received was incredibly difficult to get started. This truck would sometimes take over a minute of jiggling the steering wheel, pressing the brake, and jiggling the key before I could get the key to turn. I know sometimes the anti theft can cause the key to seize, especially if the wheels are turned, but I've never had anywhere near as much trouble starting a car even when the tires were straight.

Rating:

5.0

This is an excellent store. Your team members are very friendly and knowledgeable. I am disabled. Shiv was kind enough to rearrange all the boxes in my car, so he could fit the dolly in. He also helped me choose the correct dolly for my needs. Overall an exceptional experience!

Rating:

5.0

Perfect

Rating:

5.0

Friendly and helpful.

Rating:

5.0

This location is amazing!! Fairelynn was there when we picked up and she was super helpful, explained everything really well and it was super quick and easy! Same for the drop off, I've rented a lot of uhauls over the years and this is by far the best experience I've had! This is the first time I've even taken the time to rate, it was that good! I will definitely recommend this location and used this location from now on when I'm in this area. BRAVO!! Deserves recognition because I was so pleased! Thanks again!! Made the move way more pleasant

Rating:

5.0

The passenger side mirror was frozen and I was unable to adjust it

Rating:

5.0

They made the process smooth and easy

Rating:

4.0

The men outside asking if i needed help was a little bothersome. Also no where to park when being dropped off and also when dropping off truck.

Rating:

2.0

Don’t rely solely on U-Haul, although your time and date is confirmed that does not mean that they will honor it . My move was delayed due to U-Haul not having a truck available for me at my selected time and date even though it was reserved and confirmed .

Rating:

4.0

Allow us to leave our vehicle on the lot

Rating:

5.0

Always like this lovatuon when i need to get a truck for the day.

Rating:

5.0

Great experience It was a pleasure.

Rating:

5.0

Staff was great. The place was very busy but the staff still worked with me and took care of my needs. Very satisfied with my experience

Rating:

5.0

Unbelievable service 👏 great people

Rating:

4.0

Employees were great. It’s the people outside and around the location. Not only that. When you’re looking for a receipt for the transaction, when the charges are more than the original amount. You can’t find it anywhere after it’s finalized. You need to do way better please.

Rating:

4.0

Easy rental process. I was able to get in and out of the facility quickly. Truck worked just fine.

Rating:

5.0

I can’t remember her name, but she was incredible, I will only use this location because of how hospitable she was, never had an experience like that at a u haul

Rating:

2.0

Customer attendants in the counter do not bring you to the parking lot and to give further instructions what to do. They just gave you the key not knowing that the unit was parked in the middle of the parked vehicles.

Rating:

5.0

Can’t think of any

Rating:

5.0

Shiv and the new guy were really friendly. A lot of other uhual had grumpy people. These guys were awesome and personable. Shiv showed great leadership qualities. I’d hire him

Rating:

3.0

Offer parking to your customers, and come up with a solution to do overnight drop-off.

Rating:

5.0

Awesome experience and people! This is the type of people U-Haul should hire or partner with! Super impressed with the service and courtesy I experienced!

Rating:

5.0

This station is the best

Rating:

3.0

Truck was rented with less than a quarter tank of gas. I returned it with a bit more, and was charged for a full tank of gas. Called the location, and they never took car of it, so had to talk to someone at HQ. Everyone there is extremely nice.

Rating:

5.0

We use u haul once a month for rose bowl flea in Pasadena. Always smooth always professional. Never dealt with manager but the staff is always on point.

Rating:

5.0

Excellent service, very nice people

Rating:

5.0

Great customer service.

Rating:

5.0

Store manager is elite

Rating:

5.0

Staff was very helpful and friendly.

Rating:

5.0

Great experience 👍🏽

Rating:

5.0

Lady that helped me was incredible! Thank You so much for making this such an easy process. Will be back for any moving needs

Rating:

1.0

The truck don’t has gas and is very dirty

Rating:

1.0

Fraudulently added miles & incorrect gas information resulting in over charges. I have pictures & video of both dashboard boards (received & returned) with the correct mileage & gas. Was reviewed by U-Haul customer service & had to file a refund & customer incident report to the the general manager of the area. If this does not get get resolved I will seek legal action for misrepresenting a charge for service. This is a misdemeanor offense pursuant to California Business and Professions Code Section 12024.1 BPC.

Rating:

5.0

Great simple and amazing service

Rating:

2.0

I got charged twice the amount I reserved it at. Plus the gas tank was nearly empty and I filled up with $30. Very inconsiderate of U-Haul

Rating:

3.0

They charge me $10 more and even used the mileage charge, I suppose to ride it for 20 mi, bit i rode it 19mi. The gas level was the same at the moment of drop off, no excuses for the extra charge!

Rating:

5.0

The woman checking us in was incredible handling 3 clients at a time. Definitely would come back.

Rating:

5.0

The employees there are always niece and very knowledgeable, thank you for your help.

Rating:

3.0

There was some trash inside and wasn’t able to use the app

Rating:

3.0

The fuel gauge on your truck is off and very very slow, I ended up paying $25 extra to refill the gas so the gas was 1/3 fuller than it was supposed to when I was about to return it because the gas gauge is very slow rising compared to other trucks while I was filling up and checking the gauge..

Rating:

5.0

Nothing every thing is good

Rating:

5.0

The manager, Fair, was excellent & greatly helpful! This location struggles with space management for the trucks but she does what she can to keep things organized.

Rating:

5.0

so awesome 👌 thanks

Rating:

5.0

Please give Shiv a raise! He helped me immensely