Verry good
Sergey KarapetyanCustomer Reviews for U-Haul of North Hollywood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Stop harassing people by calling them and lecturing them leaving trash when I did not leave trash I forgot a personal bag that they threw out by the way
Carlos SilvaThe staff was VERY helpful!!!
Ingrid BrownThey always go above and beyond to accommodate all our needs. Specially the Manager Fairlane.
Levon AvetisyanGreat service, will be back again for sure. Thank you.
Tod HillmanEasy access to the trucks. There is little to no parking in the area so it is a little hard to leave a vehicle and pick up a truck.
JOHN HENNINGSENVacuum vehicle thoroughly, van had breadcrumbs, on front floor.
Diane LugoAssure that the vehicle has gas for the costumer. Management pretty much wanted me to put gas for future use.
Azael VerdeInhad a frightening experience today. When I went back to get my ladder, the doooes closed and locked me inside the van. I was really frightened and I panicked because I couldn’t open the open the door to get out! I was stuck inside and couldn’t get out for about 15 minutes! I tried to open and the doors would not open, so i yelled “HELP!” Several times until the security guy heard me and opened the door!
Stephanie ArellanoExcellent experience! 5 stars for everyone!
Tod HillmanEquipment in great shape. Friendly and helpful staff.
Leanne TacosikNothing at this time
Steven CohenExcellent service thank you so much
Miguel GonzalezStaff very nice. Three star experience this time to to this bugger....the app self check in was not allowing me to scan my truck's code for quick pick up and go as U-Haul advertises. Ended up, after pre-paying an reserving on app, having to stand in line and wait 20 minutes for help. Not good.... : (
Mark WallengrenVery nice
JAMES JONESFriendly, professional staff. Jesus in the morning and the manager in the evening. I was immediately greeted when I entered and was quickly set up with the 9' Cargo Van I had reserved online. The agent went over the fees for clarification and explained about the van and if anything did not match the Phone Text to alert him.
Lynelle LaddThey always go above and beyond to accommodate my needs Specially, the manager Fairelynn :)
Levon AvetisyanMy apologies I submitted a bad review without looking at my receipt in depth. I was not charged the $18 and was indeed credited that amount back. I waould also like to add the GM was exceptionally nice in the message she left. Thanks again.
TRAVER DANDRIDGEGreat friendly service!
roxanne greeneWell in my situation they stole my u-haul truck and I tried to do a police report but they didn’t let me because it was impounded . The worst part about it idk how the hell it ended up in another city when I never used it ? When I woke up the next day the u-haul wasn’t were I parked it. So I called u-haul right away now there telling me I’m on my own that I have to take it out and pay for the fees . I don’t think it’s fair because there charging me when I didn’t even get to use the truck .
Julio CompeanAll good
Jennifer RosasEverything went great. And the woman at the counter Franclynn (I got the spelling wrong I know, sorry) - as I walked away I said to my friend, "I hope they pay that woman a lot of money she's fantastic!" Seriously she is great at what she's doing. Very friendly, knowledgable and very helpful. Overall the whole process was easy - highly recommend.
Elisa SchwartzIs the best service always
Miguel GonzalezEasy drop off
David WilsonNot much . I think the service was excellent
MICHAEL BRANDONKevin was definitely a a very fair and friendly person to work with. Our order got transfered over to this location after a tumultuous morning with another location close by that did not have anyone present to handle our order. once we arrived at this location everyone was quick to help and get us what we need to help us get back on track with the day move activites.
Kirby WinslowAlways great service with you guys!!!
Frederick AnthonyThe staff was very nice
eric muscatelThis is a very well run and organized location. Each employee knew the overall business for the day. Nobody had to ask the other one about the specifics of a job. Well done!
MARK SANFORDMy sales rep was really great. Took care of me very quickly and explained everything properly.
edeler cuadraThe store was very well organized and really clean. Jesus O. (I hope I'm remembering his name correctly- moving is stressful!) was very helpful and patient as we figured out an inconsistency between my reservation and what was available to him in the system. I asked about vehicle maintenance and he verified the oil change was done and the fluids were full.
Jodi DoaneStaff members were prompt, courteous, and warm. I believe I was helped by Jesus in the morning, and possibly Sara Lynn in the afternoon. They were both knowledgeable, helpful, and really nice to deal with.
Nick CohenThe trailer functioned perfectly. 2000 miles and it was solid as a rock to entire way.
richard engelhardThe rep at check-in was top-notch and extremely helpful!
Zachary SuddjianGet rid of all the homeless people and there was some homeless person in the truck initially had.
Alfredo SaucedaMade my move so smooth
Wilbur Verdenn/a
timothy coyleThe guys at Victory U-Haul were very helpful and made it easy to grab a truck Christmas Eve!
Jason AbellThis truck had the cabin not attached to the back box making it getting cold air thu the opening. It was very cold and noisy, also I am pretty sure thats why it spent more gas. Truck was clean but need the opening to be fixed
Maria A. SanchezCostumer service lady at the store was very nice and professional. The truck was old and engine or transmission very noisy and didnt run completely smooth.
Maria A. SanchezOpen a little bit earlier that's all, Sundays
Omar Violantethe manager had a woman working behind the counter doing my check in that wasn't even an employee of uhaul, just a friend she said. The woman was very rude when I gave her my id and kept asking for multiple other reference numbers and when I didnt have more than 1 to give she cussed at me and said she didnt even work there, she was just a friend of Fairelynn. I recorded the entire thing and would like to send the video to corporate
Brandon BrownAbsolutely nothing. My experience with Fairelynn was better than excellent.
Erron ShawGood service
Eric BagdasarianReturn customer--reliable location/staff and trucks/materials have been in excellent condition each time I've rented from this location.
Rachel KavanaughThe manager was great. I forget her name but she was prompt, polite, clear in her explanations, and friendly.
andrew OmanHave many bathrooms
David KnightNothing
Jacob GrunNothing it was great! Thank you
Alice Diazthe best thing to do would be to try and remove all those men looking for work ,.. they are looking for work and they tend to harass people by asking for jobs,etc,.. those same people are by home depot looking for work!!
morse hobbsHaving a clean windshield. I have rented from this location many times and that is the only complaint that I have. Everyone is so helpful.
vahik hacopianthe app doesn't work very well.
Sharon RossFast and efficient, and friendly too.
Janice CarlbergThe truck was old and broken.. Inside the yard was many man’s asking for job and it was uncomfortable for me..
Karen Mikaelian