Customer Reviews for U-Haul of North Miami

Rating:

5.0

It's was clean safe and fast. Easiest online pickup and drop off rental I've ever had.

Rating:

4.0

When I arrive I was told they don’t have room for the Trailor which I had instruction that was the location to leave it at. After I told the worker that he then proceeded to help us and remove it from our vehicle. I no longer had to stay in the long line. Which then made it a good thing.

Rating:

1.0

Dispute of Fuel Charges – Contract No. 83507267* To Whom It May Concern, I am writing to formally dispute the fuel service fee and fuel charge applied to my rental contract (Contract No. 83507267, U-Haul of North Miami, location 787063), dated 9/2/2026. According to the receipt, the truck (Unit TM4471V) was picked up with a mileage of 21,185 and returned at 21,237 — a total of only 52 miles driven. Despite this, I was charged a **$30.00 Fuel Service Fee** and a **$134.75 Fuel Charge for 25 gallons**. This charge does not reflect reality for the following reasons: 1. **Mileage does not support a 25-gallon fuel consumption.** A distance of 52 miles would require, at most, a few gallons of fuel — not 25 gallons. This charge is inconsistent with the truck's actual usage. 2. **The truck was returned at the same fuel level as when it was picked up.** I picked up the vehicle with the tank at approximately 7/8, and I returned it at the same level, as I refueled before drop-off. Given this clear discrepancy between mileage driven and fuel supposedly consumed, I am requesting: - A full refund of the $134.75 fuel charge and the $30.00 fuel service fee, totaling **$164.75**. - A review of the fuel gauge reading recorded at return, as it does not match the vehicle's actual condition at drop-off. I have documentation of the mileage and receipt details and am prepared to escalate this dispute with my credit card company if not resolved promptly. Please confirm receipt of this complaint and provide a timeline for resolution. Sincerely, ---

Rating:

1.0

The truck had roaches in the ac vents. And my original RESRVATION for a 20' wasnt avaliable at the moment of pick up. Unacceptable since im running on a set schedule. Had to drive to othe location and pick up a 26' truck. I'll never get a u-haul again

Rating:

5.0

Great customer service!!!!

Rating:

4.0

Lady disrespectful

Rating:

5.0

Update some of the vehicles,but overall great service

Rating:

5.0

Great experience from start to finish! The service was excellent, the staff was friendly and professional, and everything was handled smoothly. I really appreciated the attention to detail and the quality of the service. I would definitely recommend this place to others and will be happy to come back again!

Rating:

5.0

denise is very sweet i was on a time crunch running late for my flight but her and robert made the return so easy

Rating:

5.0

Best

Rating:

4.0

Good

Rating:

5.0

manager was nice, miles should be cheaper but she dont make the price she said. also yall need to get a vending machine in the lobby.

Rating:

5.0

Denise fue muy amable y me facilitó el proceso de alquiler; afortunadamente, ahora cuentan con personal que habla español.

Rating:

5.0

change nothing that new manager Denise is great alot of improvements can be seen. the staff is nicer they seem happy to be there thank you to desiree and the kid with braids i didnt get his name also the store is clean i will be coming back.

Rating:

5.0

Denise, the manager, was very nice and helpful. She personally called me to let me know that I was entitled to a refund, which I really appreciated because I wasn’t even aware of it. Since I’m currently staying far away from the store, she offered to have a check sent to me so I wouldn’t have to make the drive back. She was very kind, professional, and went out of her way to help me. I really appreciate the great customer service. Thank you, Denise!

Rating:

5.0

I think everything should be great

Rating:

2.0

When I got there, there were no trucks available even though I reserved days ago. The associates were really nice it was out of their hands but that is an operational process that should be improved. This was very stress inducing and I was about to walk out and see what other competitors can rent to me at last minute when I had hired help ready to load my truck right then and there. thankfully a truck became available after 45 minutes of waiting there

Rating:

2.0

Honestly, I thought I was going to get a refund! They gave me a trailer with two tires in bad shape! One blew out on the road, and the other vibrated the whole trip!! I lost hours of travel time because of the tire that blew out and the other one that kept vibrating. When I dropped it off, I was hoping for some help, but they paid absolutely no attention to me—they just took the trailer.

Rating:

5.0

The staff was professional and prompt, the truck clean and prepared. I completed the reservation using the app on my phone and was handled live, in-person quickly and thoughtfully. Kudos to the team.

Rating:

2.0

The sign said they closed at 5. I got there at 3 and no one was there, I called the main uhaul number to find out what to do. They said to leave the trailer anyway so I did

Rating:

4.0

No comments

Rating:

5.0

Excelente

Rating:

5.0

The young men returned the trailer quickly and were so helpful in disconnecting it and not having me back it up. They went above and beyond to help me and should be recognized in some way for their stellar customer service!!

Rating:

5.0

Excellent Service

Rating:

1.0

Employee Makaylah J costumer service was very poor. Her attitude toward costumer was not professional, no communication, no explanation. She was very rude. MAKAYLAH J need to be retrained on how to communicate and costumer service.

Rating:

3.0

I never got a dollie

Rating:

1.0

The worst and laziest staff i have encountered. The staff did not acknowledged me and the receiving gentleman was sleeping in the encountered and seemed upset when customers were coming because they were interrupting his sleep. The level of professionalism is subpar , management need to look in into training these workers at this location.

Rating:

1.0

I was GUARANTEED the day before pickup that the van and car dolly would both be at this location and i got dropped off to pick it up. Problem was, when I got there they didnt have either so I had to pay $50 for an Uber to get to another location in order to pick up the units. The lady behind the counter was more concerned with calling coworkers to cover her shift than she was to help me. She even made the comment to someone on the phone that if the units were there they might have trailers attached and that she couldnt back a trailer so they needed to just send me somewhere else to get the units. I told her if there were trailers I didnt have an issue moving them for her as I drove a semi for 15 years and could easily move any trailers that needed moved. Instead of even looking she sent me to a different location costing me an extra $50. Complete and total bull shit when literally the day before I was GUARANTEED they would both be there..... I think id rather wait in line at the DMV than visit that location again

Rating:

5.0

The check in process is too long. I use the same service 4-6 fees a year and it still takes 20-30 minutes from green I arrive until I get to the trailer I rented.

Rating:

2.0

The hitch attachment came off two times and it was pretty scary and dangerous. That trailer needs maintenance. Lights didn’t work before it came off the hitch

Rating:

4.0

Staff was very efficient and friendly, busy location, but well aware that people were waiting, they keep things going.

Rating:

3.0

My vehicle has an issue it was not addressed or resolved. Poor customer service and overall experience

Rating:

4.0

Muy amables , unidade bien cuidadas y limpias pero debe mejor la rapidez y eficiente en el aervicio

Rating:

1.0

El trailer tenia un problema con la luz de la izquierda y me dijeron que si no lo aceptaba me podía ir que era el único disponible a pesar que habian 4 mas pero en realidad la persona que me atendió no sabe hacer el trabajo estuve en el proceso de la renta 44 minutos, esta imposible ese lugar

Rating:

3.0

The service could have been better but i enjoyed my rental thanks uhaul for trusting me with ur truck

Rating:

5.0

Employees very professional, Very happy with service provided.

Rating:

5.0

Great service, very efficient

Rating:

3.0

So Rude!

Rating:

2.0

The place is chaotic, the customer service is terrible. The waiting time in line is more than 45 minutes. When finally giving the key after I paid the truck was blocked for other truck and I have to wait another 15 minutes. To return they said just leave it with the key inside. 3 days after I found out uhaul is taking money out of my account every single day as if I had not returned the truck. The way the employers treat customers is outrageous. In general very bad custumer experience though the truck was fine

Rating:

3.0

Need to improve customer service, specifically by providing clearer guidance and better assistance when returning equipment (like the car towing dolly)

Rating:

3.0

The staff were very friendly and my vehicle was there as promised. Why the tank isn’t full when you pick it up is a mystery. Having to go to a gas station immediately is not good business. Waiting in line for an hour for a vehicle you reserved online is not good business.

Rating:

1.0

You’re sticking employee attitude,

Rating:

5.0

No comment

Rating:

2.0

The new manager there is awesome. She has a young man there name Rodney.. This is my 2nd time using this location. Rodney should not be working for U-haul. His customer communication skills "suck". Both times. I tried to speak to him and he looked in my face and ignored me. I tried to ask him questions about the equipment and he refuse to respond. He is absolutely 100% horrible. My 2nd time dealing with him and he was super rude and disrespectful . If he keeps this up, he will be getting into a physical altercation with a customer real soon. The new store manage was awesome -- She and Dave set up my reservation... She will be successful here provided that you give her good her a good team to work with.

Rating:

5.0

There was a system hold on my account with a 0$ balance it roll unnecessary time to fix. The staff in person helped but it caused undue stress.

Rating:

5.0

It was fast in receiving my rental

Rating:

5.0

Great service

Rating:

4.0

Check out and return where handled promptly and efficiently by the staff, the equipment was in good condition, but the holding straps mechanism would benefit from some grease…

Rating:

2.0

Again I had an issue with the car pulley it was NOT hooked up again correctly and damaged my front bumper I was told when I dropped it off to let you all know I have pictures and would like for it to be fixed

Rating:

4.0

The truck smells like a ashtray it was unpleasant to ride in.

Rating:

1.0

Staff was very weird and rude except the young guy that check the truck in. They did not have the right gas amount or correct mileage on file. If I did not take a photo of the starting mileage, I would have overpaid about $170 for mileage. Service was poor and slow. In addition, the gas was not at half as I told it should have been from the start. Although I didn’t get the truck at half, the manager still wanted me to fill the truck back at half or charge me for the missing gas that wasn’t in the truck in the first place.

Rating:

5.0

Everything was simply perfect

Rating:

5.0

Excellent Store,Clean,Professional Service,and Associates are Always Courteous.

Rating:

1.0

Poor communication skills Lack of good management Calling Police for a tiny incident that can solve easily

Rating:

5.0

Drop off was a breeze! North miami location was awesome! He told me just leave the keys in the truck. You are done. Thank you very much. And i left.

Rating:

5.0

Staff is nice. They provide quick service and are professional. Clean the interior of vehicles; wipe down and disinfect surfaces. Open all interior compartments to remove thrash left my previous customer. I was stopped by police because the police reported the tail light of the truck on the right side was not working. This delay me when I was trying to return the truck.

Rating:

5.0

Fast and professional, we were quickly able to return the truck with no issues.

Rating:

4.0

I paid for my furniture dolly and pads but was not provided with either. I collected the dolly AFTER I loaded the truck to help with the unload at my destination.