Customer Reviews for U-Haul of Old Town Torrance

Rating:

1.0

I could not understand a word the representative was saying. Communication was very poor. He/She told me I could park my car in the back. That was not possible so I came back and asked a different representative and he gave me proper directions, clear and understandable that I need to find a spot on the street. I paid for more mileage than what I used and needed because the first representative just typed in a bad rough estimate of how much mileage I would need.

Rating:

3.0

I was in the system at u-Haul and gave my driver’s license. In additional the young man took a picture of me as well. I felt like a criminal. This was a step too far for me..

Rating:

5.0

4 wheel car hauler had a defective wheel strap (warn through 50%). Customer had back up strapping. Customer will inspect much closer next rental.

Rating:

4.0

More indepth instructions by staff in person would be very helpful.

Rating:

5.0

It would be great if U-Haul gave money back for the extra gas it was filled in the cargo van, with proof of a receipt. I thought that $10 dollars would be enough to fill up the tank to how I received and I put an extra gallon of gas. So I asked for the receipt and went to drop the cargo van but the lady at the desk told me that U-Haul doesn't give money back for the extra gas it was put into. Disappointed on the fact that it's not possible even with proof of a gas receipt. Hope it can change one day. I like to rent the cargo vans multiple times.

Rating:

1.0

Very bad customer service, the lady working at the parking lot was very rude and she doesn’t help customers.

Rating:

4.0

The check out takes quite a lot of time and the line gets longer. The staff is very helpful and friendly. It's just easier to keep a trailer longer since it takes time to re rent it and to just return after we finished moving. Easy night drops are very convenient.

Rating:

5.0

Keep up the good work. Thank you.

Rating:

4.0

Upon arrival, the vehicle I reserved for an 8am pickup time was being blocked by another vehicle and wasn't ready until almost 1.5 hrs later.

Rating:

4.0

The ride is okay. The battery on my truck died during my ride. Will I be receiving some sort of reimbursement or a free truck for my next trip?

Rating:

5.0

Staff at this location was very helpful when I rented a cargo van. Also this location was convenient.

Rating:

1.0

We stood in line for one hour and 12 minutes to pick up our van that we pre-ordered two days before the manager was a half an hour late. The only person at the counter was hitching up a trailer. You people really need to schedule according to the rentals you have going out. I wish there was a competitor. I would go there next time, and then the craziness of your computers, the delay what are you people have DOS absurd

Rating:

5.0

I rented a truck for a one way rental . The guy at the counter didn’t tell me I only had a certain amount of miles for the rental. Upon return they said I went over the mileage so I had to pay extra. Didn’t know about this at the time.

Rating:

5.0

Great customer service. The staff were helpful and attentive both pick-up and drop off.

Rating:

5.0

This was my first experience using uhaul. I would definitely rent a van from ya'll again.

Rating:

2.0

Hire more staff. A 45 minute wait with 5-6 people in front of me in line is crazy. The truck wasn't clean. It was marked at 3/8 of a tank, but was clearly 1/4. This is a very common occurrence. Also, the recommended amount to fill the tank is always a lie. Filling the suggested amount fills more than advertised, so you con your customers into filling the tanks for you.

Rating:

4.0

The service is quick and easy nothing to mention.

Rating:

5.0

Excellent service

Rating:

5.0

I will be renting again. Thank you

Rating:

5.0

Quick service.

Rating:

5.0

Great customer service!! Easy rental and return

Rating:

5.0

Hilton R was amazing, super helpful from the start of the rental till the end when we returned it. Super knowledgeable, friendly, and overall fantastic experience. Will definitely come again and recommend all my friends and family!

Rating:

5.0

The U-haul app makes check in and check out very easy. I will be a returning customer.

Rating:

4.0

Friendly staff. Walked in and out in no time. Clean van and ran great.

Rating:

3.0

I was charged for moving blankets but never received them when I picked up truck

Rating:

4.0

Long wait at checkout. Only 1 staff person to serve customers.

Rating:

5.0

The drivers side mirror is facing down to the wheel when you correct it after a few minuets it goes down again

Rating:

5.0

I prefer a walk around inspection of the vehicle with a UHaul staff member versus taking pictures.

Rating:

1.0

I would like to report that the front desk staff exhibit a very poor attitude and provide subpar service, rendering them unsuitable for customer-facing roles. Additionally, the van provided is incorrect, as I ordered a 9’ van, not a 7.2’ one.

Rating:

5.0

Fantastic rental today in Torrance. Moved my son from Redondo Beach to Pasadena and the10' truck was flawless. In fact, it was brand new with only 470 miles! I felt honored to be presented with a brand new whip, thank you so much, you guys and gals provide phenomenal service and value. Happy New Year!!!

Rating:

5.0

excellent service and vehicle ran fantastic and was spotless

Rating:

3.0

Your people are just fine and they do a pretty decent job, but the bandwidth for your app leaves a lot to be desired. I kept get kicked out of the check in process at about 08:30 in the morning. I can only assume it's because everyone at all the U-Hauls across the country were trying to use it at the same time. Otherwise, it's OK.

Rating:

5.0

Customer service was attentive thorough and hospitable. Thank you!

Rating:

4.0

The personal were polite n very knowledgeable

Rating:

5.0

The employees are superb! Extremely helpful. Went out of their way to meet my needs and get me into the rental into the rental i needed.

Rating:

5.0

Nice and easy

Rating:

5.0

All the staff was very helpful

Rating:

5.0

Quick drop off. The employee was efficient and courteous and got the job done fast with zero fuss.

Rating:

5.0

Keep doing the same thing

Rating:

5.0

Service was quick and staff was really nice.

Rating:

5.0

Great customer service in and out without any problems.

Rating:

3.0

I was extremly frustrated dis-satisfied with UHAUL because they refused to allow renting the 6x12 utility trailer for a one way trip from LA to Reno. Now I need to make a second trip to finish the move. The 5x9 utility trailer is too small to be useful for cross country moves. Uhaul sucks, will look for other options next time. I also am frustrate that there is no place to give feedback on Uhaul customer service, Uhaul only asks for reviews on their staff not their service offerings.

Rating:

5.0

Your employees are stellar. Great attitudes and very helpful. I was pleasantly impressed.

Rating:

5.0

Excellent customer service

Rating:

5.0

This location is very professional. They do not rush you through the process, allow you to fully inspect the vehicle, explain the charges etc. It is always a pleasure to work with them. I look forward to renting from them in the future

Rating:

5.0

Everyone was extremely helpful. Very good crew at this location thank you.

Rating:

5.0

We received good service at this location

Rating:

5.0

All employees I talk to great attitude hard work

Rating:

3.0

The parking is very crowded. The rep asked me to move the cargo van from the lot. I struggled for 10 minutes, before he helped.

Rating:

3.0

We had very bad experience with Uhaul Seattle where we got the ubox delivered. At Carson we scheduled access to the box two days prior and when we actually went there the box was not accessible.