Appreciate the ability to extend reservation and self-return until up to 8:00 on a Sunday! I was able to get two trips instead of just one.
Aaron ECustomer Reviews for U-Haul of Oxnard
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The interior was clean and inviting. For me the exterior felt like I had to maneuver around other vehicles or towing trailers to rent. This made it feel not inviting to me. This could just be from having too much supply at one time. I’m grateful that I could return my vehicle to this location as it was a convenient location for me.
Kristina WMy original rental was from the Newbury Park site and it was VERY DISAPPOINTING to arrive for after-hours pick up and them not having the truck reserved. No one called me from that office to tell me. I learned this by waiting on hold for a company rep to help me figure this out decently late at night. So I had to drive roughly 20 mile FURTHER to pick up from this Oxnard site. Things there were better in that the truck needed was available. I asked the rep who helped me competently and patiently...apologizing for this happening...and she gave me a number to call when I asked for some type of 'compensation' for this. I called that rep the next morning and the 'best' she could do was offer $50 back. She mentioned 79 cents a mile too but felt this was better. Honestly, I have done business with the NP site and unfortunately, will not again...once bitten, twice shy! Also, realizing mistakes happen, but this was moderately unpleasant due to time and inconvenience...I would appreciate even a bit more in the way of 'we are sorry for this' compensation. Not greedy, just a customer that has been consistent. The first nighttime rep was WONDERFUL in every way. The Oxnard site rep was GREAT too! NP, pretty disappointed!
Richard KExcellent transaction. The staff offered prompt service.
JOSE RThe location was fine. The problem was that I asked for 2 Dollie’s and I got one appliance dolly. When I was called I made sure to emphasize the importance of it. That was very frustrating
Mayra JI use the trailer and try to leave it in other location and they told me that I had to pay $5502 usd as a fee charges for leaving it in that location so I call to this location in oxnard and they gave another quantity it was $3200 because they state the trailer belongs to this especific location, What’s the point on renting the equipment if they are going to charge me with an a crazy amount. Not good at all.
Jorge RGreat, effective, and efficient service with real care for customer satisfaction. Thank you for been true professional.
Andrej PBest way to go always!
Andres MAmazing customer service
Mario RGreat service. First time renting from here and it was seamless and the customer service was exceptional.
Nicholas GNothing. Your guys are very good
Gerald LThe advertisement is $19 rental.I ended up playing about $55. I think that's false. Advertisement and was very surprised to find out the price when I actually did the rental agreement.
Anthony RStaff was super helpful and suggested we could return the trailer to a different location closer to our home to save time at the end of the day. Really appreciate the proactive help
jason cStaff was very helpful and accommodating.
Laura WThe gentleman that helped us in the morning was great. Very polite and well informed and helpful. He was working there alone and kept each of us that were there in line it would just be a moment before he could help us and was a great guy to deal with. This is the reason we continue to use this location. Great Job!!
WESLEY WProbably the best U-haul location around. I've rented from here a couple of times and had a hitch installed. All three times were smooth. I also love that they have so many different types of trailers and trucks to choose from.
Laurie BExcellent customer service.
Glen BThank you for the friendly and effective service.
KARLA EFast and efficient in and out. I rented a pick-up truck that was nearly new and was a pleasure to drive.
GLENN BEveryone was very polite and great customer service
DONNA FGood conditions, Good attention, good service.
MARISA EStaff checking in the vehicles are phenomenal. Everyone has a really great attitude and seem to work well as a team.
Gary DHa, lower prices!
Philip PPrice was wild but whatever I guess
Jerry LSweep or blow out the inside of the trailer !! Gravel & dirt covered the floor. Not good !!
Wayne MExtremely satisfied with the pick up location.
Jorge HThe staff was prepared and quick for both the pick up and drop off.
Greg KHave more than one associate working. But the guy that was there was excellent. Busy worker!
Rolla BThese guys always deliver !! Friendly staff !
Jason GService in both Oxnard and San Ysidro, was terrific and very efficient.
Lawrence WAbsolutely awesome customer service. The uhaul service agent made the whole process quick and easy. He was extremely helpful and kind. Thank you!
Monique CThe gentleman was very professional. He attached the trailer for me and gave me a light check. I was on my way very quickly.
Jennifer MIs the second time that pay for something that can't use, first time the right strap doesn't work and the right ramp doesn't have lock pin, second time left tire was flat
Jorge OI always try to rent from this location. They are always very helpful. Sometimes there is a wait, even if I have a reservation, but I do not believe it is their fault. It's a busy location, and they try to help everyone.
David FI received the best customer service from Junior!! He was so pleasant, patient and had a smile on his face that lit up the sore!! Thank you for solving my issues! Will recommend to others.
Dana CI have always been taken care of by u-haul services and everything needed or concerns taken care of by customer service
Christopher CImprove the tiedown slots. I've rented 3 6x12ft. trailers in the last 8 months. One had no tiedown spots at all. Just a bumper rail on 3 walls. One had the bumper rails and long tiedown slots so you could put a cord anywhere needed. The one I just rented had the standard bumpers on three walls but had tiny thin slots for a thin tiedown web type cord. Luckily I had a variety of different types of cords. If not, I would have needed to shop for the right ties to work with this trailer. The trailers are awesome otherwise. The person that helped in our recent rental was great. Very professional. Good guy.
Kenneth EOxnard staff was great
Sandra SThe manager was very professional. The hitch installer was the star as we had an issue with the lights, he fixed it. Also, his helper was outstanding in solving the problem.
Joel SService was awesome, from beginning to end everyone was very professional.
julia cThe staff is very professional, helpful and polite 👍
Manuel GEmployees at my location (Oxnard, CA.) are always top notch.
DOUGLAS PDropping off was difficult as we wanted to drop off in Camarillo who wouldn’t take it. We had to drive 30 minutes out of way to drop off car trailer and couldn’t check in from Internet. Had to call to make sure was received as no one was around
cynthia sThe team here were outstanding both st checkout and check in. I personally was a bit of a numbskull but they smoothed right over my screw ups with nothing but good will. Excellent service!!
JEFFERY WCustomer service was satisfied. The only misleading expectation is that the rental truck I acquired was not at the 1/4 marker for gas, which I took a photo of, however, I am expected to return the gas to the 1/4 tank that I was not originally presented with.
Michael SVery quick picking up and dropping off.
AARON SVery good, no complaints
Michael DNothing. I've rented many years from Uhaul and have never experienced the degree of professionalism and care that I experienced today from your manager. Truly top notch guy!!!
Gerald LThe drop off was so easy because the staff was efficient and helpful!
RICHARD YPersonnel were helpful in solving the lack of a furniture dolly that I had reserved. They were friendly and courteous. The 10' truck was almost new, very clean, and easy to drive.
REBECCA SNo recommendations on improvements for this location. Employees were knowledgeable and helpful.
jim bTino was professional & accommodating with my Ubox unload
LAURA W | Overall Experience