Customer Reviews for U-Haul of Perrine

Rating:

2.0

The parking lot has no customer parking, so people are parked all over blocking trucks and trailers. There was only one person working at the desk and it took me 45 minutes for my turn to get the Keys. Once I had the key, it took me 20 minutes to exit the parking lot because the truck was blocked by a customer that refused to exit the line to move car.

Rating:

3.0

The front counter person was great and helpful but the yard person was inviting. Seems to be upset for some reason. He hook the car dolly up and just checked lights. When I got home to load up, one strap was broken

Rating:

1.0

I am writing to express my disappointment with the service I received at this U-Haul location. I reserved a truck along with two dollies online. However, when I arrived at the location, I was informed that they did not have any dollies available. I believe the inventory listed online should accurately reflect what is actually available at the location. Because the equipment I reserved was not provided, I had to complete my move without the necessary equipment, which made the process much more difficult and inconvenient. Unfortunately, this was not the only issue I experienced. After checking out the truck, we parked it at my apartment and began bringing our belongings downstairs. We then discovered that the truck had a lock on the back, which prevented us from accessing the cargo area. We contacted U-Haul and explained the situation, and we were required to wait nearly an hour for someone to come and unlock the truck. As a result, our move was delayed by approximately one hour. I believe this situation could have easily been avoided if the truck had been properly inspected before being rented. A basic inspection should have identified that the truck had a lock on it and that it was not ready for the next customer. Having to deal with multiple issues during the same rental was extremely frustrating and disrupted our moving plans. Overall, I found this experience to be very unprofessional and feel that I did not receive the level of service I paid for. I would appreciate it if U-Haul would review this situation and consider appropriate compensation for the inconvenience, including the missing equipment and the significant delay caused by the locked truck. I hope this matter can be addressed appropriately and that steps are taken to prevent other customers from experiencing similar problems.

Rating:

5.0

None

Rating:

5.0

Help to connect trailer was great..lady from front desk did a great job handling multiple clients ..but trailer was dirty

Rating:

4.0

Need more people handling “paperwork” in the office. Spent significantly more time waiting in line for a reservation check-in. Agent is very efficient but can be overwhelmed at busy times where they could use help.

Rating:

5.0

The only flaw I saw is you had one person on a Sunday taking care of like five people in front of me that took a while but the young lady did a great job

Rating:

5.0

The young man assisting outside with the trucks was amazing. Very pleasant to talk to and on top of everything. Very happy with his attention to detail.

Rating:

5.0

I think you guys should have more trucks on the place to be easy to customers but everything else was awesome thanks

Rating:

5.0

From the front desk to the guys outside. THE BEST OF THE BEST

Rating:

2.0

No more comments for now. Cero recommended.

Rating:

5.0

Nothing every went like it should

Rating:

2.0

I dropped off the truck with more gas and they didn’t give me my credit

Rating:

5.0

No issues.

Rating:

5.0

Caroline went so above and beyond to help me get a truck in my time of need . She's also done the same in the past this is why I always choose this location. It's always clean and well organized and they try there best to get people in and out in a timely manner.

Rating:

5.0

El trato fue excelente la atención excelente e representante al cliente muy profesional estaba trabajando solo y estaba atendiendo a dos costumber el solo gracias el gran experiencia que recibido tiene para mi 10 estrellas gracias

Rating:

5.0

Solo tengo k felicitar a U-Haul, son muy profesionales. Gracias 🙏

Rating:

5.0

Everything was great

Rating:

2.0

When we turn in our truck around 6 or 6:30pm we always get charged for an extra day. Then I have to go through loops to get the money back.

Rating:

5.0

Great staff! thank you guys!

Rating:

3.0

The registration process has to be quicker. There never seems to be more than one staff at the service counter.

Rating:

5.0

Nothing, your service team was OUTSTANDING !!!

Rating:

1.0

Juyston was the guy there working on Friday night at 7:30pm and he was very rude. He had the front door locked. And my husband and I stood there then he finally came out the side door and we let him know we had a reservation for 7:45pm and he said they don’t see customers after 7:30 and he said we should’ve made our reservation before 7:30pm. I told him the app didn’t say that it allowed us to do a reservation for 7:45 and he kept saying we need to reserve before 7:30 so they can leave before 8pm. Store hours had 8pm for Friday. I was very upset because we needed this trailer for our back to school event. My husband told him we’re not leaving because we have a reservation. I have never had this kind of service at this location. The guys previously have been super nice but this guy clearly is not happy with his job.

Rating:

3.0

Severely understaffed location. APP DOESN'T WORK WELL 😕

Rating:

3.0

The air conditioner in the truck that I rented did not work properly. In late July in South Florida this is a must have. Employees should have checked truck over more throughly.

Rating:

5.0

Always have trucks available and help with any needs.

Rating:

5.0

Customer service is exceptional and the equipment is always clean and well maintained. Ive been going to this location for 16 years

Rating:

4.0

Service was Good. Would recommend more employees for Saturday mornings.

Rating:

3.0

Took a while

Rating:

5.0

Sat monring crew was slightly understaffed so the wait was a bit but I understood the situation. Once extra help arrived things went smoother. My 5 star still stands becasue the staff was friendly and professinal despite the line of customers waiting.

Rating:

5.0

Good equipment and costumer services

Rating:

5.0

Great service as usual .

Rating:

5.0

Excellent service, equipment, and price

Rating:

5.0

Great employees and organized.

Rating:

1.0

Tuve una mala experiencia con ellos primero me dijeron que si ellos le tenían que echar gasolina solo cobraban el precio del galon cuando lo entregue me cobraron un fue extra de 30 dolar por la gasolina y otros 30 dolares por limpieza la señora me dijo que ellos le pasaban la mano por el piso y si recogía un poquito de tierra imsginstr tu no se por donde iba a caminar te cobraban un fee

Rating:

1.0

I filled the gas to the level I picked up the truck. Uhaul still charged me for another 3 gallons. It's unacceptable. It's a fruad.

Rating:

5.0

The battery died in the truck. Had to wait for a repair x 45 minutes in the hot sun at the home of someone I didn’t know. Was there to buy bedroom furniture and stranded there. This was not a pleasure rental experience😡

Rating:

5.0

Everyone was great, friendly and helpful!

Rating:

3.0

Overall the vehicle had minor issues, the interior of the windshield was extremely dirty, the drives sun visor was “hanging” There was a tire light on but told by the employee it’s fine they take the TPS out.

Rating:

3.0

The Lot guys are the best. They just really need help over there.They are way understaffed.This is Miami.It feels like a 110° out there.They are working their tails off. This location is way understaffed, it's not the employees.The employees are great. They are understaffed.I know it's all about making a buck, but really?They need help. And after all this , they still manage to keep their cool and extremely polite , they need help send help.

Rating:

4.0

Work out kinks in the after hours pickup. Would highly recommend that all people doing this connect with a live agent on the phone as it appears one is available anyway. Have a clear protocol to advise and direct customers. My after hours pick up came together in the end due to several chance occurrences with an employee who happened to still be on site after hours and trouble shooting with a live agent through several glitches (ie key left in wrong box, vehicle location on lot not obvious/clear, found out about turning off tow mode by accident (steering wheel blocked my sight line for sticker for this by switch)).

Rating:

5.0

The process was rapid and easy.

Rating:

5.0

Interacted with three of their staff and all three offered exceptional customer service. The lady at the desk is a hero. Very nice, quick and efficient.

Rating:

1.0

Held my car for 9 hours no matter having an appointment, they made me come back past the closing time at around 11:30 at night

Rating:

5.0

Very friendly staff.

Rating:

5.0

Arrived at 6:55pm staff was closing so I did the return using the app.

Rating:

5.0

Excellent.

Rating:

2.0

Honor your word

Rating:

2.0

None of the men working outside could tell me how to get keys for my truck. The lock on the lock box needs replacement. Latch on truck needed a hammer to open

Rating:

5.0

You guys did an amazing job , from start to finish

Rating:

1.0

Pague 75 dolares por 3 horas y 24 millas caminadas ,,me cobraron 15,75 por un galón de gas usado y 60 por 3 horas,,,,o sea no es a 19.95 ni nada ,es lo que ellos quieran,,nadie sabe porque es asi,,super caro y raro

Rating:

1.0

Manager Caroline is great but Jose not only wants you to do his job for him, but is extremely disrespectful and confrontational.

Rating:

5.0

Justin was just great... his customer service skills are just great. Thank you

Rating:

5.0

👍👍👍

Rating:

1.0

We already put gas to the level where we received the truck but U-Haul still charged us for additional $17 for gas. It's unacceptable and we will put this terrible scam on the social network.

Rating:

5.0

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