Make sure that there is no ice or snow frozen on the windshield and top of truck before renting. Make sure the property is salted properly so pick ups and returns are safe customers.
Amethyst LCustomer Reviews for U-Haul of Poughkeepsie
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank You
THOMAS Ddropping off the truck or item you need to tell people not to put the key away first like you already do once I put the key in the slot. I wasn’t able to get any other information for you. This was the stupidest way I’ve ever seen anybody set up instructions.
ALBERT JEnsure final receipt is sent promptly after vehicle is properly returned.
DOUGLAS MThe uhaul reps tried to give me a trailer that didn't have any working running lights. First trailer I tried had faulty wiring for the running lights that my vehicle detected. After resetting the fault detected by my car, I noticed that all running lights on the left side of the trailer weren't working. Second trailer still had some running lights that were out but at least the rear tail running lights worked. They said it's not their policy to check running lights and claimed that I didn't need them. It was night. Running lights are required at night and it's illegal to run without them. Policy needs to be updated to check for this. Otherwise uhaul may be liable for renting faulty equipment.
JENS PSmile
RICKY JThey made everything easy. The hardest part was standing in line. They recommended a time to return the van, and they were right. It all worked out fine. Great experience. Uhaul made my day easier.
TIMOTHY CGoood
EDUARDO GJUST HOW IN THE FLING FLOCK OF HELL DID A 5 DAY RENTAL END UP AT G/D, F/ING $379.81?!!! ! ! ! EVEN BEING GENEROUS WITH YOUR NUMBERS, REGULAR MATHEMATICS ONLY BRINGS IT TO AROUND $261.00 YET TO REVIEW THIS TOTAL AND COMPLETE RIP OFF WITH THE "mngr.", BUT VERY MUCH LOOKING FORWARD TO THIS, THIS, THIS OFFENSE TO REGULAR MATH EVERYWHERE!!!! ALL OF THIS AND THE TIRES WERE ALL MUDDY AND THEY WERE AWARE OF A MISSING HUB CAP! ! ! !
KEENAN WNo improvements needed at all. Sharlenet is doing a great job with her current team.
JAKE JGreat customer service! No problems getting what we needed.
MELANIE MVery poor (non existent) customer service. Why do customers have to locate trucks and take pictures when employees are there during check-in? You’ve taken the self checkout stuff way too far.
JOSEPH SLet the client know that if they are late for the pick up that they will lose their reservation.
LINFORD LI was treated very professionally, but with friendliness as well.
DAWN Fgreat customer service!!!
DEVLIN TThe reason for the stars is from my picking up van experience—profession and cordial and fine equipment. When returning the very new van, I followed the instructional arrows around to the back. The garage like door was open. The sign instructions were to wait in the “equipment” at the STOP sign and green light. It was not “after business hours”, so —We did. No one came. After >10 minutes, I entered the shop large back area. I parked the van. The area appeared large with buckets in a line and other equipment. I noticed a door with a key pad that appeared ajar which looked to be a way to return the key. I and took the necessary pics to start the return process. Afterward, I went through the door which resulted in my entering to the left of the counter where two people (females) looked at me. I explained I was returning a van, and want to confirm I had completed all that was necessary. One of the people replied, “ You shouldn’t be back here “. She said this again in response to showing here the van, parked, open garage door and green light. She again repeated that I should not be there. I informed that no one came as I waited and followed the instructions saying to stay with equipment. But that the green light with STOP, sent a mixed message. After she confirmed i needed to do nothing else, that I would likely receive my receipt by email in 2 minutes, I left. I value the photo taken to confirm equipment condition , before and after , but my experience (tone—-no smile, no hope all went well etc.)”with your inattentive and defensive personnel, felt more rude than helpful.
MALVINA HMy go to trailer rental place. The staff is so helpful.
JOHN AThis is our 3rd time using this location and each time everyone was very efficient professional and friendly.
MAURICE CPoughkeepsie was not the drop off location. Rutherfordton Green Hill store was the drop off. They were fabulous.
KEVIN JWhen I checked out buying boxes, there was quite a delay because of the computer.
BOBETTE WKeep on doing the best you’re doing
SANUSI CScammed us and tried to say we didn’t fill up the gas tank when we did they gave it to us with a quarter tank we took pictures and also they said we didn’t return blankets we did they were in the truck
CHRISTOPHER PYou are all continuing to do a great job. Thank you for always getting us in & out very quickly.
Robert MThis U-Haul does not operate in good faith. The system was down & I could not get my vehicle until 5 hours later. The truck was hard to start 2 times while I had the vehicle. I tried to extend my rental but was refused as “another family needed the vehicle.” I returned 30 minutes late, but the receipt was clocked at 1 hour and I was charged one a whole day! This was a rip off!!! I would never use U-Haul again, if this is how business is conducted.
MICHELE AKeep up the good work ! Everything went great.
Robert LExcelente
WILFREDO DGet that truck an alignment very dangerous driving it
ANGELA PEmployee was lovely but there was a long wait because the system wouldn't connect to my phone. The van itself was clean but smelled of cigarette smoke, and we later found a cigarette butt wedged in the side. Having to take photos (including of the roof?? We didn't do that one) was frustrating, as it seems like U-Haul is just outsourcing its labor to its customers. Overall not a great experience, but mostly frustration with the system and not the people. Would recommend, with caveats.
Emily MI have never had an issue with the Poughkeepsie location
WILSON MCustomer service was excellent! Symone was the woman at the counter who assisted me throughout the rental process. The gentleman with me had no complaints regarding the vehicle. Thank you for your service.
Jaime MNo one mentioned or thought to tell us to replace the gas we used. We drove 28 miles. Could have put $20 gas easy before we returned. We did not know and were charged $30 fee plus over $60 for the 13 gal of gas. An additional $90 was charged. Crazy
JUSTEN DGreat people , friendly and helpful
JAVIER ASimone was patient, knowledgeable, and amazing! She was aware of who I was when I walked in and took care of my wife and I right away. A rude customer, who was behind us, stepped in front of us to loudly and obnoxiously complain about the (supposed) state of the truck she had just returned. Simone listened to this “Karen” and simply replied, “noted.” She didn’t get upset or question the woman. She just let it slide off her with grace and composure. A true professional! Great work Simone and thanks for taking such good care of my wife and I in the face of ignorance! 👍🏼👍🏼👍🏼👍🏼
PAUL SThe young lady who waited on me was awesome!!
ROLAND Texcellent service no headaches
TASHA BNo improvement necessary. Everything went smooth for me thank you.
VERNARD AThey called me 5 times 2 hrs later after getting truck. I rented 24 hours. So unprofessional
ANDREW CEasy in and out with the equipment.
MICHAEL MRUDE!
CHRISTOPHER JLet your customers know further in advance where pick up and drop off will be, so they can have time to make plans. Thank you
SCOTT BThe staff was friendly and helpful
Edwin MThe inside of the windshield had a dirty film. Driving west at sunset made seeing VERY Difficult.
JOHN AVery Friendly and professional experience
ROBERT ZI rented 2 trucks the first was excellent the second not so good. Couldn’t adjust the passenger side mirror. Ran rougher and didn’t shift as efficiently
STEPHEN DEasy in and out with trailers.
MICHAEL MThank you
GARY GStaff were always friendly and helpful - checking process was easy and quick, staff were helpful when buying moving materials, and return process was friendly and welcoming. Overall and excellent experience!
Markus MStephanie at this location was phenomenal and made my moving experience as best I could hope for. Her customer service, demeanor, capability in hooking up the trailer and help in the pick up and return process.
JONATHAN HEasy reservation process and drop off process.
ALICE EFriendly staff. Very easy turn in.
C HThe customer service was excellent
LAURA VThe truck was clean, but there was definitely a lingering stench of cigarettes in the cab. Obviously, this is not the fault of the U-Haul dealer, but because of it, the cab did not smell clean. The driver's side sun shade was also broken, so there was no clip to secure it, so it kept slowly falling down while driving, and had to be pushed back up about every 5-10 minutes. The Poughkeepsie location is very convenient, clean and has the largest selection of trucks and equipment in the area. The employee who helped us was very friendly, and we will definitely use this location in the future.
ADAM PThe person I delt was Sharlenet . She was amazing and doing everything in the store which was very impressive to me. She is a keeper. Thank you for your help .
WILLIAM A