The ramp on the left side came right out when pulled and it should have stopped
BRIAN PCustomer Reviews for U-Haul of Poughkeepsie
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Renting a trailer has never been so easy and affordable. A very pleasant experience with pickup and drop off.
Robert HI cannot recommend anything. All of my experiences have been great renting at this location.
ROSARIO JWhat can help is actual people helping you. Instead of a App
JOHNKONRAD CThe truck headlights were very dim. It made it difficult to drive through the night in the rain.
NAOMI RCheck tire inflation pressures before releasing trailer for travel.
Joseph PGave out a faulty wired trailer with significant frame damage
STEPHEN JMake sure there's hooks holders for tie down straps in the 5x8 trailers to secure cargo .other then thst the equipment was in great shape.
Dennis VNothing really, process took less than 15 minutes. Quite simply!
TIMOTHY BStaff was very helpful and knowledgeable
JAMES TNothing all good
DENNIS WEverything was great,
ERIC KI would love to recommend you, but the trailer was not ready for me when I got there. No one told me I needed an adapter from seven plug to a four plug. They had the low gate versus the tall gate to get up on the trailer. The computers were glitchy and also the front door when you walk into the place there was no lights on. I thought the place was closed and then the door wouldn’t open up and they said it was a faulty, Sensor. that wouldn’t open the doors . overall, the people were very nice that you had working for you just need to be a little more organized.
SCOT RFor my first time renting a U-Haul it went very well. The clerk at the U-Haul in Poughkeepsie was extremely helpful. I would recommend this U-Haul location to anyone needing to move. The truck had plenty of power for the heavy load. The auto transport worked perfectly. I am very happy with the choice I made.
Michael CNo improvements needed. Nick was very helpful and polite during checkout. Symone was very quick and friendly during the return. Sharlenet promptly answered my text to put me at ease about a timing question.
JAKE JI rented a truck and the passenger mirror was so loose I couldn’t see from it shouldn’t be road safe especially for renters on a long 20ft truck
NICHOLAS CPlease just include insurance with rentals instead of charging customers extra costs.
TIMOTHY RNo improvements needed. Faced with a nationwide U-Haul system outage, Sharlenet didn't miss a beat getting us into our truck within minutes of system recovery! We were delayed only 1 hour. Upon return, Symone was able to check us right in.........Seamless impact to us as customers although I'm sure they had to deal with a whole slew of problems to recover.
JAKE JSharlenet continues to be very friendly, fast and extremely helpful when our needs change with short notice.
JAKE JThe people were very helpful
DOMINICK DThe guy who checked me out was a huge help to me.
KYRA MNo improvements needed. Nyshon did a great job checking us out and then back in quickly and efficiently.
JAKE JThe General Manager is great!!
RICHARD AFuck uhaul and I will never give my business to your company
NIKOLL SHaving to take photos and fill in a form on your phone when renting is absolutely awful. Last time i rented there an employee came out, checked the odometer and vehicle in one minute, simple and fast. Why did this have to become another complicated iphone procedure? I will rent somewhere else next time.
Lawrence TThe person helping me with my reservation was very rude and unprofessional She wasn't clear with her directions She was turning customers away because she was too lazy to help them! Uhaul provides a great service but it would be so much better if the staff were more friendly and helpful!
JOAO VFriendly, courteous, and helpful
ELLA MSharlenet has proven to be a great leader at this location. Have rented several times this past year and she continues to be excellent, quick and efficient.
JAKE JI always use them at this location. Always a great experience!!
RICHARD ADesk clerk was not professional, made a mistake in the contract that cause me double charge on my card. I want some to contact me ASAP and resolve this issue.
MIR AThis is for the 20ft truck - we picked up 2 trucks on 2/10. There was a bit of a fiasco getting the truck - however, the truck was not in good shape - the steering was extremely loose and i needed to hold on tight. There wasn't a lot of confidence and i needed to drive to Connecticut. Fortunately, it was a pretty straight run. I will not except at truck in those conditions again. I order trucks on a weekly basis and this is unacceptable.
ROBERTA MSite manager is great. She gets things done efficiently and with a smile.
JOHN M“Nick” was very professional from start to finish. I hardly ever use U-Haul but having people like him on your team can benefit your company. I will be back!
HARASH CEverything is great!!
RICHARD Avery good service
RONALD BTruck was on the verge of breaking down the whole time.Never used U-Haul before.so had a lot of questions but attitude when scouting for answers.Didn’t know how to open and close the truck had to figure it all out ourselves.
Kimberly CThe staff here were excellent. Helpful. Smiling. Professional. Simone (u-haul agent who helped us) was the best customer service representative I have ever dealt with at U-haul. And I have been a loyal repeat customer for many, many years..
PATRICK JDrivers sun visor would not stay up
SEAN JThe customer service rep was rude but everything else was great
JOSE QEveryone was professional and friendly.
KIMBERLYMICHELE CYour all around service was excellent and friendly. And you made it so easy. And inexpensive. Will use this location every time. Much appreciated.
JOSEPH LFast and quick customer service, thank u!
ACHILLES CI can never figure out how to switch the radio to AM, but other than that all good
JONATHON AWho is working on today very nice and helpful
AYKUT AVery friendly
Luis LService and salesman was very helpful
SIHAM ISharlanet was super helpful and friendly. Retain her. Promote her.
John CI reserved a 5x8 cargo trailer. When I arrived to pick it up, it was discovered that the tail lights didn't work and there wasn't another of these trailers within 50 miles. The associate asked if I wanted an open trailer instead, so I agreed to the 5x9 open trailer. The associate assured me I wouldn't be charged more (it's a more expensive rental). When I returned the trailer later that day, that associate wasn't around, and I was charged the full amount of the more expensive trailer. In summary, I had to pay more for a rental that I didn't want. I thought my reservation guarantees the equipment will be available, or you give me $50?? I guess that's a lie too.
DAVID LPerfect staff.. Nice, fast and polite..
HECTOR SPeople here are spot on, respectful and always looking to try and get you reserved for your best needs quickly and efficiently
CURTIS SMarissa was amazing and so helpful and knowledgeable!! Great experience!!
JASON Pcall me 845-518-0707
REMY DThis is Officer Benford of New York Sate Dept. of corrections. Your service & assistance was an excellent & outstanding experience. You took great care to service your customer & you were also very pleasant to work with. I look forward to future service from U-haul you’re the best ….
LEE ANo improvements needed. Nyshon continues to do a great job and it's good to have Charlenet back!
JAKE JVehicle was in poor shape. Engine light was on ,driver side window did not operate correctly
JOHN PThe pickup and return was seamless
BRIAN D