I was charged an extra $25 because I didn't fold the mats. If someone told me they had to be returned folded I would have folded them. I think the $25 fee is a high fee to charge for this issue.
Moving Truck Rental in Poughkeepsie, NY at U-Haul of Poughkeepsie
Moving to or from Poughkeepsie, NY 12603? Get FREE truck rental rate quotes at U-Haul of Poughkeepsie.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul of Poughkeepsie
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Poughkeepsie, NY.
Cargo vans and pickup truck rentals in Poughkeepsie, NY
U-Haul cargo van rentals and pickup trucks in Poughkeepsie, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Poughkeepsie, NY 12603. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Love that they are open at 7am and this self drop off is very convenient too.
I was sent to another location and was delayed several hours because they couldn't get my info to the app to open the lock box at another location. When I got to Thai location I felt the girl was a bit shrewd and had a chip on her shoulder. I was rushing to get home in time to save money since I lost several hours getting out because of the Debacle with the first Fishkill location. I know everyone is stressed working in a mask but you have no idea what someone is going through. Or why they are even renting a U-Haul truck to begin with.
Watch the mileage when you pick up truck. My contract had one mileage and the truck had another I told them and they said no problem but the charged me for the wrong mileage. Emailed a complaint and heard nothing
There was damage on the truck when I picked it up that wasn't shown on your pictures. I took and added additional pictures.
Uhaul needs to be a little flexible with their return policies. I had to return a Ubox to a location two hours away when there was a location 2 minutes away. While everyone at UHaul is pleasant to work with there is always someone in supervision who is binary, its always yes or no and most often its no. Moving is stressful as it is and I know uhaul tries to reduce this but there is room for improvement.
We rented a truck for one day use including a hand cart which was found to be unusable due to missing strap and a pkg of cover blankets. It was returned the same day with the same amount of gas. They are trying to tell me I owe for gas, damaged blankets and a missing handcart. I have filed a dispute to their accusations and am awaiting their reply. I had to call three times to complain before any representative to my information in my complaint. There was no damage to blankets and handcart was returned and same amount of gas in truck as was when picked up.
My truck kept shutting down and had to have maintence come then I feel I was over charged when I only went around the corner twice for over 50 dollars
In returning the vehicle the shop was closed at 7:00 and completely dark. In utilizing the online I had to review the instructions in the darken setting in the back of the building. I had 2 masked individuals walk up on me in the dark acting as if the too were returning a vehicle but they weren't. My back was turned completely the vehicle before time ran over. These individuals were familiar with the area. If a Female had to do this it would be considered more than dangerous. Move the sign out to the front of the building with more lighting.
Nice trailer with a new type of hitch and better control for raising and lowering the trailer when hooking up. Trailer was also very quiet while towing empty which was a nice surprise too. People were very helpful and cooperative. Made the transaction easy!
Better customer service. Cleaner equipment that lets the customer know it's been clean and sanitized.
The one thing that sticks out to me about this location is the staff, they for the most part are professional and very helpful. I especially have to commend Chantel Whiting who is always very efficient and shows an impeccable work ethic where she always listens to be able to meet your needs and is very thorough at helping you schedule and set up of services. She is a very dedicated person and I appreciated her help during a very tough time for me. To Chantel W. and Uhaul Poughkeepsie Please keep up the good work and don't let a few bad apples spoil the bunch.
Night clerk Hispanic male is extremely rude and unprofessional
Improper mask wearing by staff. Lack of knowledge over equipment being rented. Inability to handle reservations in person and unable to forward phone number to reservation specialist. Refused assistance in placing auto on transport, leading to missing steps. Phone specialist booked Truck and Auto Transport in two different cities, adding stress, hours and miles to the move.
Our first truck was full of bags of clothes. We had neglected to look inside. When we returnedl, we got a different truck, and everything was fine.
The online registration process fails when the drivers license photo front and back is taken. Your system doesn't allow the photo to be saved. I think once that aspect is rectified the process will be so much easier. Other than that it is a rather smooth process.
Have staff on hand when vehicle is returned, pulled vehicle to return area, no staff member av4to take possession, had to walk to front of store to inform them vehicle was returned
Even though I had several delays on my end the young lady was very helpful and understanding! Thank you for making a hard time better
This was my first time using U-haul and I didn't know exactly what I was doing. The person who took care of me didn't ask if I've ever used U-haul before and also just let me on my way without explaining to me how to operate the truck I was going to drive around. I had to go back inside to ask him to go over how things worked, which also took from the two hours we requested. Inside the truck, there were crumbs and food in the cup holders and someone's earphone was in one of the cup holders as well which was kind of gross. Kinda made me wonder how often the vehicles are cleaned especially during the pandemic. Additionally, the gentleman who was taking care of me wasn't wearing his mask correctly most of the time. On the other hand the gentleman who took care of my sister and I when we returned the truck was very nice and wore his mask correctly. Can't say I would never use this location again, but if I had a choice I might not.
Please answer your phones. Calling is a total nightmare..I spent valuable time just waiting for someone to answer
U-Haul knows how to do things right!
Not professional, poor customer service (I don't care attitude). Mileage always increased when returning vehicles.
Van was damaged without knowledge of UHaul staff and given to customer to use. Van was extremely messy and gross, filled with a bunch of old plastic bags and socks.
Better tires, there wasn't any Tread on them
After I return the U-haul, I waited 15 minutes before a person came to help me. When the male representative finally came out. After, I informed him I was returning a u-haul. He started, " where is it parked" several times rudely. I repeated what I heard the male representative state. Where is the part? I responded with; there wasn't another part attached to the key. In a rude and curt tone, he asked where is the vehicle parked. I informed the male representative; he didn't have to be rude. He apologized then stated, he just had two workers leave, and he's having a bad day. His apology was sincere. I will never use this establishment again. One of the female workers didn't have a mask on and talked less than 6 feet away from other employees when I arrived to pick up the U-haul. COVID IS SERIOUS