Customer Reviews for U-Haul of Providence

Rating:

5.0

The gentleman who took the truck for me, told me I was all set. It was easy. No complaints.

Rating:

5.0

Excellent service, as well as the patience shown by the person who assisted me, given that I experienced a mishap prior to the rental.

Rating:

4.0

Engine light was on and the u-haul was very loud. Guzzled gas constantly.

Rating:

5.0

The alignment was way off and the truck was dirty with trash in it.

Rating:

5.0

Chris was fantastic to real with. Thank you

Rating:

5.0

Great experience ⭐️⭐️⭐️⭐️

Rating:

3.0

Although Keeley was very helpful, we had a bad experience with one of her staff that almost caused us losing our car off the trailer. We rented a 15’ van and a car trailer moving from Providence, RI to Tulsa, Oklahoma..1590 miles one way. Keeley told us to load the van and then bring it back and her staff would load our car on the trailer and ensure it was tied down safely, great!! However, when we returned, the employee that helped us seemed annoyed and could care less to be there or dealing with us. He had me drive the car onto the trailer. At this point I couldn’t get out because the door hit the trailer fender. He stood there and looked at us like we were a wast of time. I asked him how people get out. He literally shrugged his shoulders. At that point, we backed off the trailers, made the decision to unload the car, my daughter drove it back on and then climbed out of the trunk. Now, why this was happening, he strapped the car down and told us that it was ready to go and walked off. Picture unloading and loading a car on the side of a busy road. Once we were done, we hopped in and got on the road. I glanced at the straps and they seemed good. My bad trusting this person. 120 miles down the road, we pulled over for a quick refreshment stop. As I walked back around the truck, I noticed that the car had no straps on the tires as they were hanging loose and no safety chains holding it on the trailer and it had started bouncing backwards off the trailer. Thank god we stopped, we had to purchase WD-40 at the service plaza, because the ratchets for the straps were seized up. He just laid them across the tires and never ratcheted them tight. We spent another 45 minutes getting the straps loosened re-aligned and the ratchets working to get the car tied down. At that point I noticed the fender actually does come undone and rotate out of the way, but it was barely hanging on. We made it to Tulsa and it fell off as we entered my daughters new apartments, life is all about timing. This employee could have caused us to have a major accident on this trip because of his laziness and not caring about our safety. This was not ok.

Rating:

3.0

Although Keeley was very helpful, we had a bad experience with one of her staff that almost caused us losing our car off the trailer. We rented a 15’ van and a car trailer moving from Providence, RI to Tulsa, Oklahoma..1590 miles one way. Keeley told us to load the van and then bring it back and her staff would load our car on the trailer and ensure it was tied down safely, great!! However, when we returned, the employee that helped us seemed annoyed and could care less to be there or dealing with us. He had me drive the car onto the trailer. At this point I couldn’t get out because the door hit the trailer fender. He stood there and looked at us like we were a wast of time. I asked him how people get out. He literally shrugged his shoulders. At that point, we backed off the trailers, made the decision to unload the car, my daughter drove it back on and then climbed out of the truck. Now, why this was happening, he strapped the car down and told us that it was ready to go and walked off. Picture unloading and loading a car on the side of a busy road. Once we were done, we hopped in and got on the road. I glanced at the straps and they seemed good. My bad trusting this person. 120 miles down the road, we pulled over for a quick refreshment stop. As I walked back around the truck, I noticed that the car had no straps on the tires as they were hanging loose and no safety chains holding it on the trailer and it had started bouncing backwards off the trailer. Thank god we stopped, we had to purchase WD-40 at the service plaza, because the ratchets for the straps were seized up. He just laid them across the tires and never ratcheted them tight. We spent another 45 minutes getting the straps loosened re-aligned and the ratchets working to get the car tied down. At that point I noticed the fender actually does come undone and rotate out of the way, but it was barely hanging on. We made it to Tulsa and it fell off as we entered my daughters new apartments, life is all about timing. This employee could have caused us to have a major accident on this trip because of his laziness and not caring about our safety. This was not ok.

Rating:

4.0

I thought the attendant was extremely friendly and helpful. He made the whole process very easy.

Rating:

1.0

The person whom I dealt with was very rude and I will not be returning to that location ever again

Rating:

4.0

the site is not big enough and confusing to get to ftont door.

Rating:

2.0

None of the equipment we rented with the truck was available. No dollies, no furniture mat. A message in advance would have saved a lot of hassle. Will be my last time using UHaul.

Rating:

1.0

Mucho dinero me cobraron

Rating:

4.0

The smell of cigarettes in that van was overwhelming. It was absolutely horrible.

Rating:

5.0

Buen servicio

Rating:

3.0

The truck was not clean, it had a oil spill and a bad smell even the person who were helping me for helping hand said so!

Rating:

2.0

I rented furniture pads in the online reservation, but then when I got to the desk, there were no furniture pads available to rent. So that meant I had to BUY furniture pads. My question is why couldn't I just rent the pads that I bought. I left them in the truck anyway as a furniture pad is not really something I want to take home with me. The furniture pad situation here was just nonsense.

Rating:

5.0

All good - your staff are very professional and helpful - this is at least my third time renting from the Broad Street location, and I will again when/if I need to - thanks!

Rating:

5.0

Keep up the good work, excellent service great team.

Rating:

1.0

The uhaul must have been smoked in right before I picked it up. My eyes have been burning all day

Rating:

5.0

N/A

Rating:

5.0

Very expensive. Wish i had shopped around

Rating:

5.0

Based on my experience with the company's service and its employees—excellent customer service. Blessings.

Rating:

4.0

Just a walkthrough when handing over the keys I didn’t know I was suppose to take a picture of the license plate and by the time I saw the text and hit the link it was expired.

Rating:

3.0

Service your equipment, the tow dolly failed and support bar snapped on route to utah, lucky we were not hurt and our car wasn't damaged while being on the tow dollw

Rating:

5.0

You are okey

Rating:

3.0

I wouldn't recommend U-haul to anyone. U-haul is a total rip off. The pricing is very deceiving. I paid way more than I expected with all the fees. I called and was told it would be $40 for an extra day, which ended up being $73. Will never use this fraud company ago.

Rating:

5.0

Keep up the good reviews

Rating:

1.0

Next time if a rent make sure you all equipment was dropped because i did and now the charge to the credit $200 for the hand truck

Rating:

3.0

I don’t quite understand how it is that I got charged an extra day. I arrived at 8 AM leaf due day. It was due at 9:15 AM. I was looking at my app. I handed it in —handed the keys to the fella took an Uber back and two days later my bill said that I was being billed 40 bucks for an extra day. I’m not happy about it. Also don’t understand why I got a $25 cleaning fee. I swept it out. I left the 12 blankets in the corner of the van i didn’t smoke init. I dont smoke. It doesn’t make sense. One thing that’s annoying me about this is I’ve got to chase down the answers to these questions when I’ve just moved. I’ve moved myself, which is why I used U-Haul a month, senior citizen, female, and I have to go chasing down who assigned me this extra charges and why it’s annoying why do we have to deal through computers and not a person? Why couldn’t I have been given that invoice at the time that I handed in the truck so that I could discuss it and say at the time no this isn’t right so now I have to spend a half a day chasing it down not cool

Rating:

5.0

Very good company

Rating:

5.0

Girl at the front desk was very nice to deal with. I would change anything.

Rating:

5.0

Nothing that I can think of everything was perfect customer service was excellent and had no problems whatsoever with the cargo van and the price was reasonable

Rating:

5.0

Everyone was amazing from pick up to drop off. The truck was clean and drove excellent. I was able to extend my rental with ease. I would definitely recommend this location and if ever in need again I would go here. Thank You for a great experience!

Rating:

5.0

Could use bit more staffing, the people there are great! Great team work and understanding! I arrived line out the door, but didn’t wait long( 20-25 mins ) to be all set and on my way.

Rating:

4.0

Clean the trucks and make sure rental equipment is secured in the back. Broken glass found in the truck after pickup and no straps in the truck to secure rental equipment. Above average for exceptional customer service from morning crew and night crew during pickup and drop off. The location is stocked full of everything one needs to move successfully and safely.

Rating:

5.0

Good enough

Rating:

4.0

Make sure that all vehicles are maintained in oil change, I'm truck driver and I recheck the vehicle I going to use.

Rating:

2.0

this place charge me $36 extra because they say I drove 33 miles, but I move just a couple blocks away from my old apartment is impossible that I drove an extra 33 miles. Next time I will take a picture of the miles.

Rating:

5.0

The individual helped us hook up the trailer to the hitch.

Rating:

5.0

I didn’t see anything wrong in my visit, so just thanks, specially to Joel, he helped me with everything I needed.

Rating:

5.0

Chris was fantastic! Great guy with a great attitude. Chris was a great representative of the brand and product. GIVE HIM A RAISE! What an asset to your team!

Rating:

1.0

Never in a million years i will none of my friends ot family go to that i went in this location and in top of that i got overcharged

Rating:

5.0

The sales person/manager at the desk who helped us was great

Rating:

2.0

To long of a waiting time

Rating:

3.0

The truck i rented was giving to me with less then half a gas tank yet i was told i had to return it with half a gas tank.

Rating:

1.0

Trucks battery died and had to wait 2 hours for it to be repaired

Rating:

5.0

Smooth and efficient. The woman who rented me the truck clearly knows and likes her job. Definitely would rent again from this location.

Rating:

5.0

Kelley was excellen. Thank you and Joel for helping me.

Rating:

2.0

The only reason it gets 2 stars is for convenience in location.. otherwise check in was not as convenient as U-Haul makes it seem, because of this I had the manager Keely help out but missed to go through check in properly and opted me into coverages without asking me or displaying it or let alone noticing that on my reservation I had opted out. The van was disgusting, smelled and looked it, had no wiper fluid which makes you wonder about any other more essential fluids being taken care of. Lastly, the man who checked me out was very rude and intrusive asking very personal questions about the way I looked. Had to thank the person on the phone for staying with me while I made the dispute regarding coverages I did not need or ask for because of this.

Rating:

2.0

The van smelt of cigarettes and was told by the guy working the counter that it was because homeless people slept in the van.

Rating:

4.0

The staff was very friendly and provided great customer service. Only downside was that I was given the wrong size truck for my auto transport, not necessarily their fault.

Rating:

5.0

GREAT CUSTOMER SERVICE PERSONAL

Rating:

5.0

The representatives provided excellent work.

Rating:

5.0

Keep doing a great job!

Rating:

1.0

Absolutely horrible experience with Uhaul. From the horrible self service with the app to trying to obtain and return the rental. Do better because your app and self service is not elderly friendly.

Rating:

5.0

I always choose u-haul it's simple and very friendly I would recommend all my family and friends.thank you Ms.melisr

Rating:

4.0

Have the employee at the desk stay off their personal phone

Rating:

5.0

Great counter guy !!!!

Rating:

5.0

Keep up the good work

Rating:

5.0

Customer service was excellent.

Rating:

5.0

This truck didn’t have ramp and some lights on; on the dashboard service needed, also customer service could be a little friendly

Rating:

5.0

Giving people the option to use cash app cards with out the person having to load a hundred on it. Example if the amount total is 73.00 uhaul will not accept the cash app debit card unless it had a full 100 dollar amount. I only had the exact amount on the card and i could not use it until i had to ask my son to cash app me the difference.

Rating:

5.0

Nada. Todo súper bien y trabajando los empleados

Rating:

2.0

They weren’t very helpful when they told my husband the truck is outside facing the road. They sent them to the wrong truck. They didn’t come out and show us and also the dolly was not in the truck extremely disappointed in the customer service.

Rating:

5.0

Nelson is the man

Rating:

5.0

The excellent customer service. Well clean maintenance .