Customer Reviews for U-Haul of Rancho Cordova

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Rancho Cordova

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Michael Y.
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Customer did not leave a comment.

Knikki D.
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Sherrie S.
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Tina S.
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Nothing your staff has take care of everything

Orlin T.
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Friendly and knowledgeable staff

Peter G.
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Customer did not leave a comment.

James S.
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The facility and people are great, my gripe is the checkout process takes a long time, multiple forms to sign. I was renting a trailer and it still took a lot of forms. Make sure you have the trailer lights connector or dont go (I did).

SIMON P.
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Customer did not leave a comment.

Tina S.
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Excellent staff excellent service

Delton A.
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The staff are all well trained professionals who know what they are doing, and do it quickly and efficiently, from checking out to checking back in.

Manuel H.
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Customer did not leave a comment.

Connie C.
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The staff was great! Very friendly and professional! They provided excellent customer service!

GW S.
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Customer did not leave a comment.

Marc A.
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The associate assured me that product I was renting would be compatible with my vehicle. Thank God I called my mechanic and did not use it as it would have destroyed my transmission on a very valuable classic car. I brought it back to the shop informed the associate that it was not the right product for my vehicle. Instead of offering me a refund he said well maybe you should have used a flatbed. Not good. They were very polite but they clearly were not trained on how to deal with a basic situation.

Camilo S.
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Customer did not leave a comment.

Delwin S.
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The kid that helped me pick to trailer was very nice and did a great job. The drop off customer service guy was very quick and professional.

Stephanie K.
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Customer did not leave a comment.

Ted M.
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All good

Cory C.
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Great service! The best experience I've had with Uhaul, so far.

Nicholas W.
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Customer did not leave a comment.

Kenneth O.
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GARRICK V.
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Dustin W.
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Staff was courteous, thoroughly covered all vehicle and contract information, worked with a sense of urgency relative to the customer's time, and instilled pride in their equipment's cleanliness/mechanical condition. Excellent experience overall.

Francis F.
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Customer did not leave a comment.

Anthony S.
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quit asking questions

peter G.
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Aaron T.
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I spent way to much time waiting for the employee to check me in. Trucks were backed up to the street...

Arturo S.
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Excelente service by the staff

Jeffrey T.
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Customer did not leave a comment.

Deborah F.
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Lionel G.
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I have used this location frequently for the past few years and as usual this was a good experience.

Michael B.
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Great group of friendly helpful people...

Shelley G.
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Chris was outstanding and the gentlemen outstand was very helpful with going over everything about the truck. U-Haul has come along way! very, very pleased.

Robert A.
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Customer did not leave a comment.

Megan A.
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Lance C.
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Only one person working on a saturday morning. Working counter and doing everything else did online check in to save time spent almost an hour getting checked had 7 people behind me waiting while he tried to manage 3 customers at a time at counter. Waited another 20 min to get trailer hooked up. Equipment worked good customer service horrible

Kenneth F.
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Mohsen N.
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Bruce L.
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Why is it my job to make sure truck has no damage to body? Also why do you give me a truck with ice on the windshield? Also the side mirrors needed to be wiped off. Truck pulled hard right if I took my hands off wheel. Many more items, no time to list.

Walter H.
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Customer did not leave a comment.

Kaushikmanikanda P.
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The rental was returned on the right day and the employee there told me that I would be getting an email of the receipt which I never received on the same day. The next day, people from Uhaul called me to see when I'll returning a vehicle that was already returned which means the employee failed to check in my details on the system when I returned it. I received the receipt after explaining this. This is really bad and sorry to say I wouldn't be renting a Uhaul from this again.

Jeffrey A.
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Customer service was excellent. Check in and check out was easy. The Employees were friendly and attached/detached the trailer for me.

Richard C.
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Minerva C.
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Scott R.
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Laurence O.
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Excellent service! Very competent staff.

Felipe M.
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Customer did not leave a comment.

Esam J.
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April M.
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The only thing that I think is a very important thing is hygiene and appearance of the staff, dingy hair and clothes doesn't go with the excellence of this location.

John S.
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Customer did not leave a comment.

Mandell C.
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Great as I have come to expect from Uhaul

Ernesto N.
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Robert Q.
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Exceeded my expectations and hopes. Well done!

Samantha L.
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Customer did not leave a comment.

Christopher G.
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The manager, Chris, at the Rancho Cordova U-Haul hub went above and beyond his job description to be sure that I had a good experience. He was knowledgeable, focused and efficient. He also had great customer service skills answering any questions with accurate, non-biast information. I felt very comfortable in the process of renting a U-Haul product.

Muoi L.
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Calvin R.
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Joseph F.
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This was my first time to this location. The manager on-site was extremely friendly and looked like he was juggling all kinds of things at the yard all at the same time. He went out of his way to make sure all of my questions were answered and he made me feel very comfortable.

Jodi G.
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Best experience at Uhaul I've had so far. Customer service was fantastic. Watched employees handle a difficult customer with utmost professionalism. Great work! I was at the 11351 Pyrites Way, Rancho Cordova, CA 95670 location on 1/19/20 at 0900.

Roger L.
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Come faster. We were waiting for 30-45 mins

Amanda F.
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William (at desk) and the man who checked us in when we got back (apologies, I didn't get his name) were both friendly and professional. It was a great experience and I'd highly recommend renting from this Uhaul location.

Glenda T.
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Customer did not leave a comment.

George D.
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Leslie F.
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Steven G.
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The staff both on-line and at the location were friendly and professional. The price was fair for the purpose and we are very satisfied with the experience.

Steve S.
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Customer did not leave a comment.

Sayed H.
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Very nice employees

Delbert B.
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Customer did not leave a comment.

Michael S.
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Everything was good but would recommend that make your vehicles non smoking as I don’t smoke I had to keep the window open due to the smell

Johnny G.
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Everything was great!!!

James S.
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Customer did not leave a comment.

Ayda B.
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Jonathan E.
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Cristian G.
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David C.
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James F C.
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Steve F.
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great service

Joy J.
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Molly C.
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chris is always very helpful and professional. He is a really excellent employee.

Linda C.
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Customer did not leave a comment.

shelley M.
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Richard Z.
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Andrew W.
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I dealt with 2 different team members and both were great - quick, friendly, and helpful. We always go to this location for this reason.

Joseph G.
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Customer did not leave a comment.

Thomas O.
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Donna S.
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Easy peasy

Daniel W.
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Customer did not leave a comment.

Joshua N.
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Great customer service, excellent and very friendly staff. Great job by the folks at this location!

Roy H.
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Customer did not leave a comment.

Ronald S.
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Be careful what you reserve online i had to go to 3 different uhaul locations to be able to get what i had reserved a week in advance customer service was great at all 3 locations tho

Thomas P.
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staff was helpful and fast installer did not connect the trailer lights

Lisa W.
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The check-in/check-out process was easy and both employees who helped were awesome. Thanks so much!

Steve F.
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Customer did not leave a comment.

Melody C.
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The customer service provided by Chris was exemplary. Positive attitude under stress and the guy was working his butt off. Everyone was helpful which was nice because moving can be overwhelming.

Rodney M.
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Customer did not leave a comment.

Shawn M.
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Larry M.
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Alex F.
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Shannon B.
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Quick and easy rental with well maintained equipment and friendly, efficient staff.

Edgar I.
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EXCELLENT SERVICE!!

No reviews have been submitted for this location.

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