Customer Reviews for U-Haul of Simi Valley

Rating:

5.0

It’s sometimes hard to get someone on the phone at the local level.

Rating:

3.0

Lower the cost

Rating:

5.0

The drop off process couldn't be any easier. Great experience with uhaul all around.

Rating:

5.0

great service and good quality equipment - I use them often

Rating:

4.0

lights were not working. my husband had to buy a fuse in order to use the trailer

Rating:

5.0

The assistant manager was very friendly, accommodating and professional. They also provide propane tank refills, so I'll be back to use that service as well. Highly recommended!

Rating:

5.0

Easy service and more importantly, a very user friendly App.

Rating:

5.0

Nothing at all.

Rating:

5.0

One tire semi bald. Was a little worried

Rating:

3.0

Vehicle was filthy. Minimal cooling from A/C. Radio didnt work. Only 1 one clerk for busy waiting area.

Rating:

4.0

You need more than one guy working this location. The guy hustles, but pick up takes a long time.

Rating:

5.0

Dropoff was easy. Handed over the keys and I was on my way. Received an email receipt within 30 minutes.

Rating:

5.0

Fast pro service..

Rating:

5.0

TW hen I picked up the truck, the clerk told me the cruise control had been disabled by U-Haul. I discovered in New Mexico That it had not and loved using it all the way to Tennessee. Thank you for the free truck upgrade and the awesome experience. Even the helpers (I found from your website) at the other end of my journey were amazing. U-Haul has got everything you need. A Smooth and simple experience.

Rating:

5.0

Everything was great in Simi

Rating:

5.0

This is the second time I've rented at this location and I'm very happy and satisfied with the service. The vehicles are great and the employees are excellent - very polite and accommodating.

Rating:

5.0

Easy process would highly recommend

Rating:

5.0

Great employee, very helpful and nice

Rating:

5.0

Very professional and courteous

Rating:

5.0

The fuel gauge was at full but I don’t think the tank was completely full because I had to refill over 7 gallons for 23 miles

Rating:

4.0

This time there was only one person in line in front of me on the pick up and no customers there on the drop off. The gentleman that helped me on the pick up and drop off was great. Friendly and customer service oriented. Which is always appreciated.

Rating:

5.0

Drew was super helpful and kind. Made the transaction super easy!

Rating:

5.0

Giovanni excellent customer service top notch should be employee of the year

Rating:

5.0

Love the staff at this location. Super friendly and knowledgeable. Process is quick and easy!

Rating:

5.0

Very accommodating and easy to work with.

Rating:

1.0

Rude Customer service at the desk. Brandon Leon is not friendly

Rating:

1.0

Rude !!! Brandon is a very rude person. did not make my experience a good one..

Rating:

1.0

Brandon has poor Customer Service. Bad Experience.

Rating:

4.0

The staff at the store was great. But the truck left an enormous oil stain on our driveway!

Rating:

5.0

Staff helpful drop off easy reasonably priced

Rating:

5.0

These guys are top notch

Rating:

5.0

The back of the U-Haul was covered in hay and what looked like livestock poop. Was told we would receive a discount because of the mess and never received it.

Rating:

5.0

Drew was very helpful, friendly, he treated us kindly and explained everything we asked clearly, i would recommend this location for sure.

Rating:

5.0

Although a bit pricy the equipment and people were great

Rating:

5.0

Skyler was 11 out of 10 stars helpful.

Rating:

5.0

Great experience!

Rating:

5.0

It was so easy and quick. I appreciate their help with everything.

Rating:

5.0

Drop off is very easy agent came out and met me where I dropped off.

Rating:

5.0

Great Staff

Rating:

5.0

No improvement needed. We've been renting here for years. Fair rates, friendly courteous service. Good people.

Rating:

5.0

Great location. helpful staff!

Rating:

5.0

Excellent customer service.

Rating:

5.0

Everything was perfect 👌🏼

Rating:

4.0

Nothing the people where very good

Rating:

5.0

It was great

Rating:

5.0

Check in process needs to be faster and simpler via the app. I had to wait and find the representative

Rating:

1.0

The person on staff was rude and just let us stand there with no acknowledgement. I had to ask if there was someone in the office. He told me just he and one other guy are there and they are busy. I am ok with busy, but say good morning when a customer arrives and let them know you will be right with them. The guy was obviously having a bad day as he had zero emotion and not a care to help out. Now the Amazon guys were treated great! When he hooked up the trailer the light cable was dragging on the ground. My son pointed it out and he told my son it was right and do not touch it. This guy has no clue in life how to treat people and how to properly send a customer on there way safe and happy. This will be my last time renting from U-Haul Simi Valley.

Rating:

3.0

I reserved a 10’ truck but instead they gave a much larger one. What the point of reserving if you don’t get what reserved.

Rating:

5.0

A little more room in the drivers seat from seat to pedal. Hard on long legs

Rating:

5.0

It was great

Rating:

5.0

Rental was quick and efficient. Staff was courteous!

Rating:

5.0

the guys are friendly and the truck was nice

Rating:

3.0

Add staff to help when checking out or self checkout as i was pre paid and reserved still waited 30 min for service.

Rating:

5.0

Fast and efficient service, highly recommended

Rating:

5.0

Truck was VERY old - engine got hot on my feet when driving, radio didn’t work except for a few seconds after a bump, seat needed to be replaced but had just been covered (lumpy!!), all side mirrors rattled a LOT particularly on freeway, steering wheel shimmied after 55 MPH. People were VERY nice and building/store was clean with lots of supplies. Pick up and drop off were both quick and easy.

Rating:

5.0

Driving east on Los Angeles Avenue there is no easy way to pull into the Uhaul lot. I had to drive much further up the avenue to find a business I could turn around in to travel back west on L.A. Ave and then pull into Uhaul lot. That's a city of Simi Valley street design flaw. It does frustrate Uhaul customers though.

Rating:

3.0

The staff was very kind and helpful. Unfortunately this particular location doesn’t have very many storage units. I came 5 minute before closing thinking I could access my reservation of the storage unit and simply load my stuff in once the office closed, unfortunately that wasn’t an option. When I came at opening the next morning, the worker wasn’t able to locate my reservation or set me up properly. We waited for over an hour for us to finally get access to the storage unit. Again, the staff was super kind and I could tell they were doing everything they knew to do, but it was an unfortunate situation. This location seems great for truck and van rentals, but probably not the best for just storage rentals if you’re looking for something quick.

Rating:

5.0

Joe and the entire team at this location are the most professional, attentive, knowledgeable and refreshing types of professionals — working in a demanding and clearly busy (seemingly non-stop) environment of steady customers in and out). They have made multiple services of this Uhaul site easy and seamless to use and invest patronage in, from rental vehicles to storage space, to moving supplies, to friendly advice and enjoyable almost “small town” friendliness. Thank you and your them for the truly rare and higher quality customer experience than is as easy to find and salute as this Uhaul team is at this location. 👍

Rating:

5.0

The staff was very helpful and the storage units are clean and easily accessible. Im very happy with it and I would recommend all my friends who are looking for a storage unit to rent here.

Rating:

4.0

There was quite a long period of time where I couldn't reach the staff at this location by phone. I was always transferred to another facility to take a message for them. 9 out of 10 times that I left messages I did not receive returned calls.

Rating:

1.0

The workers were rude and unprofessional and did not make me feel welcomed so I canceled the unit rental because they are dirty and small located in a parking lot customer service needs to be improved

Rating:

5.0

The staff are excellent! This U-Haul has gone above and beyond my expectations. The U-Haul of Simi Valley is the best U-Haul on this Planet!

Rating:

5.0

Thanks for your help

Rating:

5.0

The staff was pleasant and helpfull in every maner of the process even help me load the storage unit. i couldnt ask for better service.

Rating:

5.0

The staff was excellent well trained and cater to every need I had I would recommend this facility to all my friends they are the last stop shop don't need to go anywhere else thank you for the great service muchly appreciated

Rating:

1.0

Rude, lazy and not willing to work staff. They all had their cars blocking my storage unit. I had to ask them for access, when not one but 3 employees leisurely took their time moving their car show vehicles as I waited a few minutes. The facility is dirty and it would make sense with 3 ppl who just take their time doing almost nothing. There was a mixup by uhaul of my pickup location and the staff were not helpful. Which all coincided with the customer service number who basically did the same thing and pushed me off to someone else to someone else. What a waste of time having me drive all over town and not be helpful. Horrible experience. If I wasn’t moving and needed your services that day I would have gone elsewhere. From this point forward you lost a customer. Thanks for wasting my time. Good to see staff being paid to do absolutely zero work.

Rating:

5.0

The manager of the Simi Valley branch is great.

Rating:

5.0

Over the phone customer service was not helpful. Decided to go in person to inquire more and the in person staff at Uhaul Simi Valley is so friendly, helpful, and considerate.