Rude, lazy and not willing to work staff. They all had their cars blocking my storage unit. I had to ask them for access, when not one but 3 employees leisurely took their time moving their car show vehicles as I waited a few minutes. The facility is dirty and it would make sense with 3 ppl who just take their time doing almost nothing. There was a mixup by uhaul of my pickup location and the staff were not helpful. Which all coincided with the customer service number who basically did the same thing and pushed me off to someone else to someone else. What a waste of time having me drive all over town and not be helpful. Horrible experience. If I wasn’t moving and needed your services that day I would have gone elsewhere. From this point forward you lost a customer. Thanks for wasting my time. Good to see staff being paid to do absolutely zero work.

The manager of the Simi Valley branch is great.

Over the phone customer service was not helpful. Decided to go in person to inquire more and the in person staff at Uhaul Simi Valley is so friendly, helpful, and considerate.

Worked well for our needs