I rented a trailer to haul construction debris to my local landfill. When I got the trailer loaded had pulled out of the customer's driveway I realize one of the tires on the trailer was flat. I am mediately called your customer service hotline. They called back and said that the roadside assistance company would be there within 75 minutes. After waiting 95 minutes I needed to get back to work and took the trailer to the dump anyway. When your company called back I explained exactly what happened and documented all The Times. I returned the trailer without incident and explained to the person at the store what happened. I not only lost 3 hours of work time but I also had to pay both of my helpers for that time. Your customer service rep called back about 45 minutes later and I explained what happened. Your customer service rep called back about 45 minutes later and I explained what happened. I honestly think the best thing your company could have done was reimbursed me the $32 it cost to rent the trailer for the inconvenience caused. I hope your company decides to do the right thing.
Trailer Rental & Towing in Simi Valley, CA at U-Haul of Simi Valley
Moving to or from Simi Valley, CA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Simi Valley, CA 93065 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Simi Valley, CA
Cargo trailers in Simi Valley, CA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul of Simi Valley!
Utility trailers are perfect for towing large or oversize cargo in Simi Valley, CA 93065. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul of Simi Valley provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Simi Valley, CA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Simi Valley, CA online today!
Trailer and Towing Supplies
Everything went smoothly and the service was excellent. We have rented a few times at this location and will continue to rent from this location.
Customer service provided by a female (name?) was horrible. No eye contact. No guidance. Attitude was as if I was bothering her. How can she be representing a business. The cargo van was not clean on the inside or outside. Empty water bottles were found up front.
The check in process was very fast and painless which I really appreciated. I had driven over 900 miles in a couple of days and was really tired so it was nice to get the truck/trailer back quickly so I could get home, shower and get to bed. Thanks very much!
Very helpful and efficient. I will be back and recommend to others
The check in process took longer than I expected.
The trailer made a strange noise when we left with it. The store said it was fine. Brought it back later because the noise and smell of the trailer was a concern. The employees decided it was a bad tire and told us to call road side service. When we refused, they called. Took 5 hours to repair and the tire was replaced as it was the wrong size for the trailer and it was rubbing on the body of the trailer. Easily could have caught fire. We wasted an entire day that we should have been traveling for our move
Front desk needs improvement
Was a really good experience. Everyone was really nice and helpful. Drop off was very easy
It was fast and easy. The online app is not as accurate I had a reservation for 9:30 NOV 2 2020. I was ready to go and then I received a phone call that they didn't have a trailer at this location. It did back me up alot. But atleast im happy that the guy in Chatsworth found me one right away or was directed to the nearest location.. over all im very happy with uhaul
I had equipment booked that wasn't available. They didn't provide a helpful solution.
I was supposed to pick up the truck at 12 noon, it was not ready till 2:30 p.m. The next day I was called 3 times from Uhaul asking when am I returning the truck? I had the truck for 26 hrs was charged for 2 days. If I would have been able to pick the truck up at 12 noon as promised, uhaul cause the delay in pick up and I was charged an extra day.
The customer service was subpar. The truck was not ready and cleaned out before I picked it up so we had to wait. When I brought the truck back, the guy that took the keys was rude. Not a good experience.
I experienced great service from this location. Additionally, I had to purchase a couple of items and I felt that items were very fairly priced. I will definitely go back to this location if the need arises.
Management needs to train their associates quarterly. Example, their current employee Nicholas has no patience or customer service rapport. He's a complacent, lazy, and yells at customers until i had straighten his attitude out in front of customers. He did not appreciate it, but his attitude needed a verbal adjustment. I would recommend staff to work with their associates for future success.
Keep hiring staff that deliver outstanding customer service!
I ordered online and requested a pick up location in Moorpark. The order was booked and paid. In a confirmation text message I noticed that the pick up location had changed to an address in Simi Valley. I called to question and was told in fact that the pickup was changed. Really? I my opinion, we had an agreement. If the terms are to change U-Haul should have taken the initiative to contact me. Or better yet. Deliver my product to the location we agreed to.
Cut and dry! Drop and go!
i have been here several times, clean, and professional .
I made my reservation and checked in on the App. When I arrived for the key, I waited an hour in a long line. I wish there was a separate line to quickly get the key and leave.
I reserved a 10 foot truck and they gave me a 15 foot. Normally this would not be a problem but space where I was taking it was limited. I was not happy with the price gouging of fuel per mile going up on Friday, Saturday and Sunday from $.85 to $1.15. That is ridiculous.
Courteous and competent, young man who checked me out and in was really pleasant.
They send us off in a uhaul going across the country with a bald tire and wires coming out of it... my husband and son could've been killed. I am not happy at all!!!
I have used this location several times and the staff are very knowledgeable and friendly. They are always quick and willing to help. The availability of vehicles and equipment are abundant and well maintained. Always a positive experience.