Customer Reviews for U-Haul of St Paul

Rating:

5.0

Show better pictures of the equipment. It's unclear that the car/toy hauler is open in the middle of the trailer. I initially rented this based on the recommendation and realized once I got home that my vehicle was too small to span the opening between the wheel "runners" the vehicle rests on. I had to return it, pay for a rental, then rent a flatbed toy hauler. This was a huge disruption to my day of moving. Other than that the customer service experience was excellent.

Rating:

2.0

I was over charged for mileage. I brought the truck back on time and had gas back in the truck like was stated upon rental.

Rating:

1.0

We had a reservation at 11am and ended up waiting half an hour to be told to go to a different location further away foe pick up. We were charged for gas mileage when tank was filled to the amount we had picked up. Very disappointed in uhaul and will not be using services again

Rating:

4.0

My drop off location was changed without my knowledge or agreement. Luckily, you rep on the phone was able to change it back to my original location.

Rating:

3.0

I booked a 24-hour reservation a month in advance and was told a few days before the reservation that they can't do 24-hour reservations, and also got a voicemail that my 10am reservation was switched to 4:30pm. Please fix this in your system so that reservations are actually reservations. Also, it was impossible to reach the U-Haul location by phone after they left a message.

Rating:

5.0

Na

Rating:

5.0

Software for check in need updating and or streamlining. The only negative part of the experience was how long it took for the check in checkout desk to process people

Rating:

2.0

super long wait times even when there are very few customers. app is worthless to try to use

Rating:

5.0

Absolutely perfect. They took the keys from me, thanked me for my business and sent me on my way.

Rating:

1.0

Have larger signs or signs inside that say that if you park in the parking lot you’ll get towed…. I’ve never experienced going to any U-Haul place where you can’t park in the lot. Especially when you’re going to be driving away in a different vehicle…. At least let people know at the counter “hey by the way make sure you park down the street so you don’t have to pay $450 to get your car back” Also the worker there was incredibly rude… he refused to speak with me because I was a woman and kept asking to speak to a man because “usually the man knows what he’s doing” Ironically he then tried to tell me I owed extra money for the gas and then had to check again to realize he was wrong Would absolutely never recommend this location to anyone

Rating:

1.0

Send the email to and not Charvis

Rating:

4.0

Very easy rental process and new vehicle. Staff was very helpful. I would recommend have some parking available for customers to leave car for a few hours.

Rating:

5.0

The gentleman who installed my hitch was working so hard. He checked in 3 people, received a truck and some accessories and had me out of there with a new hitch in an hour. I didn’t get his name but he was there 8/28 and he deserves double the pay he is making.

Rating:

5.0

Olivia Dornquast AND HER ASSOCIATES WERE VERY HELPFULL THANK YOU MIKE

Rating:

2.0

They didn’t include the proper dolly I had rented, the gas was on empty when I received the vehicle, and the app wasn’t working when I returned the vehicle after hours.

Rating:

1.0

Very poor performance with front deck person

Rating:

5.0

excellent vehicle, much better than what we used last year

Rating:

4.0

Drop off was quick and easy. The guy was friendly and helpful.

Rating:

1.0

Your agent, Quincey G, needs training in customer service! He was unfriendly with no eye contact with anyone whatsoever! None of us knew who he was muttering at! Using two monitors at the same time gives no service: trying to sign up multiple customers at the same in a surly manner!! We were charged for the Safe Move without being informed!! The restroom had no toilet paper or paper towels! Cleaning needed!! He just waved his arm at the sea of trucks to show where our truck sat while he sat in his car outside. We were told that we could have a 15 ft. truck, but were given the 20 ft. one. Gas fillups cost us much more than we would have paid with the much smaller truck. The truck needed servicing!! The airbag light came on intermittently----scary!! The transmission/fan belt (?) shrieked at startup from all stops. Shifting gears was rough. The ignition was extremely difficult to remove the key from. The headlights are dim and need adjusting. No padlock was offered for rent or purchase----we had to go buy one! A very trying, unpleasant rental at the very least!!

Rating:

4.0

Good experience, Employees were knowledgeable, friendly and helpful

Rating:

3.0

Service was slow on a busy day. This store should have 2 people checking people in. Gentleman checking us in and out was polite. Appreciate that.

Rating:

3.0

I paid twice and I do not know why

Rating:

5.0

The two men at this location was very helpful. Positive attitude, willing to assist. I would recommend this location to anyone.

Rating:

1.0

This rental location is a complete nightmare! Not busy, yet guy behind the counter tries (or rather demands) to have two parties register for their vehicles at the same time which was horribly confusing and off-putting to say the least. The other party had a reservation, but they didn't have the vehicle they wanted, yet the lot of full of them (so were they all broken down?!?!). Then there was the vehicle itself, a 10-foot van, with graffiti all over it, a cracked, broken driver's side mirror, dented front end... the list goes on and on. Went back in to tell them the condition of the vehicle, and all they could say was to do a walk around and take pictures, which I did. Couldn't see how much mileage was on the vehicle, because the dashboard displayed a warning that the tire system needed maintenance/attention. Return was just as awful as the pickup, as they said I would receive an invoice within 15 minutes after I left. Why not look at the vehicle as I returned it, not after I left the premises?!?! Adding insult to injury, I received the emailed invoice to discover that they charged me for gas when I actually had filled the tank to almost full, MORE than what was in the tank when I picked up the vehicle. I was livid, and called customer service and was helped by a wonderful representative who removed the gas charge, but what I really wanted wanted was for the person who checked the vehicle back in to be accountable for what I considered a scam at this location. I was ready to go back to the rental location and confront the joker who checked me in/out to prove to me the gas gauge reading, but alas, my time is more valuable than dealing with their incompetence. I hope someone reads this and avoids this rental location like the plague!

Rating:

2.0

The trailer was in unsatisfactory condition. The right inidicator light did not work, we only found out when another driver honked at us when we took a right turn. When we stopped we tried out the indicator and it was not working. When we looked at the wiring we found that it had been taped together with electrical tape which had come loose. We were able to retape the wiring and continue on, the indicator now working. My issue - why wouldn't the person who had decided to tape the electrial wiring together simply buy a replacement piece? How expensive could that be? What if we had got in an accident because the right indicator went out after we left your facilities? That's annoying as hell and shows a real lack of consideration for your customers.

Rating:

3.0

I ordered a dolly for my move and it wasn’t provided on my truck, or given when we got there.

Rating:

5.0

I didn’t get the dolly and was charged for ir

Rating:

3.0

I arrived at the store with a reservation to rent a 15-foot truck. I was told that they had a quote to me on their system, but no reservation, and they had no trucks available for me. I pulled up an email from U-Haul that showed a confirmed reservation, with a reservation number. They said that my email did not matter, because it wasn't on their system. They told me to try a different store.

Rating:

5.0

The gentleman working was alone with a long line of people. He managed to work with 2 customers at a time to reduce our wait time. I commend him for his professionalism when customers weren't always polite.

Rating:

2.0

Customer was rude and unprofessional the guy at the front desk was very rude

Rating:

5.0

quick and easy - someone came right out!

Rating:

5.0

Our rep was quick to get us taken care of. Friendly professional and informative. The line was quite long but the customer service reps were working very quickly to get everyone taken care of. Highly appreciate it.

Rating:

1.0

Not charge customers for an incident they aren’t responsible for

Rating:

3.0

The drop off site was very crowded. After waiting in line for over 30 minutes was told that the outside guy had already checked me in and I could leave. Just wish they would have told me before waiting in line.

Rating:

1.0

The experience was painful I felt like I was on a hidden camera show it was over an hour wait to get the trailer I rented and I checked in on the app. I don’t know what’s going on but someone needs to reign in this entire situation These are paying customers and to treat people like this when they are spending their money at your establishment is BS!!!

Rating:

2.0

Only one person ahead of me and took the staff of 5, fifteen minutes to provide the trailer that I booked online. It was dirty (which wasn't a big deal but seriously) I watched two other customers walk out.

Rating:

4.0

The power steering in my truck left a little to be desired but overall everything worked as it should and the experience was pleasant.

Rating:

3.0

Employees are competent, but not guided in customer service.

Rating:

1.0

The van smelled terribly like smoke. The gas tank was on less than 1/4 tank. I asked for a van with a full tank and was told the vehicles never have a full tank and I would have to fill the tank. The check out was already late. I had to stop twice to put gas in the van. I was late to my delivery. When I returned, the service people were rude, overcharged me by charging 3 gallons and a $30 filling fee. I had already filled the tank back to 1/4 full. I was overcharged $50 which is 30% higher than my bill should have been. I have rented a uhaul van or truck 4 times this month and never had such a very poor experience! I will never go to the University and Dale location in St. Paul again! Please refund the $50 I was overcharged. Thank you.

Rating:

5.0

Quincey was outstanding and very knowledgeable.

Rating:

5.0

DJ provided great service! I'm very satisfied and would absolutely come here again.

Rating:

3.0

Very poor app experience. Pictures would not upload, but employee was helpful and said to just take personal camera roll pictures. The check in / return pictures did upload properly. Truck was not cleaned from previous user, there were the uhaul moving blankets piled up with the seal of the bag not replaced or refilled. there was no dolly in the truck so we grabbed one ourselves (after asking employee).we waited awhile at the desk before we were met by a worker (though they could’ve been busy). Not a great experience, but employee was helpful and friendly with the situation.

Rating:

5.0

The person that helped me was a great employee.

Rating:

1.0

This experience has been less than acceptable. The day I picked up the U-Haul in Minneapolis, I had chosen a location about 10 minutes from my house that had the trailer in stock. And I received an email and a text letting me know that the location had changed. I had to drive one hour each way to pick it up now. When I arrived, there was a long line of people waiting to be serviced. I waited 45 minutes. I have photos. On the second day driving, I got a flat tire. This is my second time renting a U-Haul trailer within a year and both times i got a flat tire. Why am I the one who paid extra for roadside assistance both times? Uhaul needs to supply me with trailers that are in good working condition and both times did Not. I went to return the U-Haul today, one full day ahead of schedule. I showed up at the address I was provided via email, I unhooked the trailer went and talked with the owner and we could not find my trailer. I then logged into the U-Haul app and it appears you changed my drop off location. So I had to hook the trailer back up and drive to another location to drop it off. Please reply and let me know what a fair solution would be.

Rating:

1.0

The customer service was nearly non existent at this location. When I picked up the equipment, the customer service rep that helped me was not communicative and frankly, mean. And while I was trying to check out the truck, he barked orders at others in the line and made for a very unnecessarily adversarial environment. He scared everyone in the room. I'm not sure how someone could be paid to provide customer service with such behavior. BTW, I was first in line - so its not like this staff member had experience a long hard day. I was his very first customer. I will try as much as possible to avoid this location again. Or maybe try to use a competitor.

Rating:

1.0

I was charged safe move after providing my insurance. I called the location daily for correction. They never answered. The 800 number couldn't help. I spoke with Que/Quincy at return who said Olivia would correctly refund me. I have a copy of the receipt document. This is dishonest!

Rating:

2.0

This location in St. Paul is not safe for the customers to leave their cars in the parking lot. They call towering company without giving information to the customers. Secondly, this location charged me to 2 different money for my rental truck. I really don't recommend anyone to this location.

Rating:

1.0

You all need to update location drop offs for other states because owner are rude when dropping equipment off.

Rating:

3.0

For as MANY and as MUCH I have used uhaul. That’s there is no points for customers or customer service. I had to use the uhaul , and thought WHY, WHY so much???? I paid 200.?? I get it! I went over Fr: 9-9 and brought it back later in the day. So SAD!! When you don’t have money to just give away! And fell into being homeless. Omg! U haul

Rating:

2.0

Not really organized sis I don't know I didn't like it and then the price $100 for a day not even a full day from 7:00 a.m. till I think maybe 3:00 or less than that charge $100 that's I never had to pay $100 and sometimes it be more than those hours but

Rating:

4.0

Easy to complete the return.

Rating:

3.0

Customer service was terrible.

Rating:

2.0

Staff the location with the right amount of employees.

Rating:

3.0

My van didn't have the trolly that I paid for in it. I don't have the time to sit on hold or stand in the line there for an hour for the refund. But this location is kinda understaffed for the amount of business it gets. I stood in line for an hour, on the day of my move. Plus the website didnt tell me the truck I rented wouldn't be available and guaranteed $50 if it wasn't. Had to do my move in two trips when the additional 10sq ft would have allowed the space for my mattress and avoided me having to drag my queen mattress, alone, as a fairly disabled person, a really long ways into my storage unit.

Rating:

3.0

Nothing

Rating:

1.0

One of the worst experiences I have ever had with any vehicle rental. 1. We requested insurance on the vehicle. They never put it in the contract. We picked up the vehicle Tuesday morning and brought it home, we realized it was not included. Instead of calling over the phone and adding it, we had to go back to the location and sign a new contract. The staff was completely incompetent, not helpful and it took another two hours for that to happen. The vehicle smelled horrible. Cigarettes, smoke and crap. The vehicle was supposed to come with a quarter tank of gas, but was on an eigth. Waiting to see if Uhaul is going to do anything as far as reimbursement to compensate for this terrible terrible experience. I would never ever rent a vehicle from this location and will wait to see what is done to see if I ever rent a vehicle from Uhaul again.

Rating:

1.0

Garbage everywhere. Employees don’t seem to care about their job. Return was a nightmare. Parking lot blocked with return trucks that needed to be moved. Would never recommend this location or use it again.

Rating:

4.0

After picking up the U-Haul truck and leaving the pickup site, I found a combination lock on the rear of the truck and I was unable to open the back of the truck. I had to call the U-Haul center and waited on hold for several minutes, before speaking to someone that gave me the combination to open the lock. It was very frustrating as I should have been given the combination code before leaving the rental center.

Rating:

3.0

Honor the installation date and time.

Rating:

5.0

Super easy drop off!

Rating:

4.0

Everything was great except you tried to double bill me. I rented a trailer and returned it the same day and yet the following day or day after an additional charge appeared on my credit card statement stating that I had returned it a day after. While customer service was quick to rectify the error, It's not an error that should have taken place. I've heard this location do this to several customers. So make sure you get a receipt when you check in whatever you're dropping off.

Rating:

1.0

The customer service was extremely poor really foul and explicit language was used around me by the employees and the complaining of fellow employees as about each other. Along with extremely long wait times with very little people there it took about 1 hour before I finally could get me my truck. Was passed around by 3 different people before I was able to get my truck.

Rating:

5.0

Very pleased

Rating:

2.0

It took forever to get the truck, we got the truck, got it back to our house, and there was a lock on it. There was no information about the lock on the app, so we called. We got transferred to the Uhaul line instead of the store and they told us to go back to the store because the lock was from a different customer. We bring the truck all the way back and wait in line forever just to be told the code, but no information, apologies, or actual communication.

Rating:

4.0

Your computer system doesn’t work and is absolutely junk. The spinning wheel of death is all you get.

Rating:

2.0

The customer service attendants tried to close early and were annoying and they showed it by being rude and acting like it was an inconvenience to stay open the entirety of the store hours. It also took 15min per person in line which seemed excessive since it was just verifying info and having the customer sign for the vehicle. I've come here 3 times now and it's the same each time. Other locations are much faster and friendly.

Rating:

5.0

Great. Customer Service.

Rating:

4.0

The truck was not prepped when I arrived and was buried behind other trucks. Took an additional half hour to get my truck because other trucks had to be moved out of the way.

Rating:

2.0

My rating is not a criticism, necessarily. Let me explain. It's a tough location with lots of traffic, and folks with alot of demands and problems, which sometimes happens in lower-income communities. I made a reservation for 9:30 a.m. On arriving there was a long line of folks waiting to be served. The guy ahead of came back because his rental had a flat tire. I had three different sets of keys given to me. The first two trucks were inaccessible because they weren't the first trucks in line to leave the lot. The same thing happened to several other people in line. The guys took care of the problem, but it was more chaotic and confusing that it needed to be, or should have been. I gather than the workers from the previous night hadn't left the keys in any kind of order of availability. Anyway, the second issue was that I was left with an invoice for one truck, but that wasn't the truck that I ultimately was given to drive off the lot. As a result, when I finished moving my things, and went to the gas station to fill the tank, I only had guidance for the amount of gas that was in one of the previous two, inaccessible trucks I was given keys to, and NOT the guidance for how much gas I needed to put into the truck I actually ended up driving. To their credit, when I pointed this out to the guys who received the truck, they immediately understood the issue and got on the phone with the manager, and in the end I was given $30 credit for the extra gas I put into the truck unnecessarily. (I'd put $30 or $35 worth of gas in the tank, but I actually had driven only 15 miles. So, in the end, I was satisfied with how they resolved the issue, but I still should have been given the receipt for the truck I actually drove off the lot, instead of the older receipt for one of the inaccessible trucks remaining on the lot.

Rating:

1.0

Our U-Haul U-POD experience was perfect until it arrived at the U-Haul St Paul location. After that it was a disaster. Your 200 character limit makes is impossible to list the screw-ups. NEVER AGAIN!

Rating:

5.0

great staff in a convenient location

Rating:

5.0

Great fast experience !

Rating:

5.0

great servce

Rating:

5.0

Thank you for great service!

Rating:

5.0

Ricky was a magic worker! We wanted to unload our Ubox during a really busy time for them, which wasn't super convenient because the return lanes got super busy - but Ricky made it happen for us!