Customer Reviews for U-Haul of St Paul

Rating:

2.0

This location in St. Paul is not safe for the customers to leave their cars in the parking lot. They call towering company without giving information to the customers. Secondly, this location charged me to 2 different money for my rental truck. I really don't recommend anyone to this location.

Rating:

1.0

You all need to update location drop offs for other states because owner are rude when dropping equipment off.

Rating:

3.0

For as MANY and as MUCH I have used uhaul. That’s there is no points for customers or customer service. I had to use the uhaul , and thought WHY, WHY so much???? I paid 200.?? I get it! I went over Fr: 9-9 and brought it back later in the day. So SAD!! When you don’t have money to just give away! And fell into being homeless. Omg! U haul

Rating:

2.0

Not really organized sis I don't know I didn't like it and then the price $100 for a day not even a full day from 7:00 a.m. till I think maybe 3:00 or less than that charge $100 that's I never had to pay $100 and sometimes it be more than those hours but

Rating:

4.0

Easy to complete the return.

Rating:

3.0

Customer service was terrible.

Rating:

2.0

Staff the location with the right amount of employees.

Rating:

3.0

My van didn't have the trolly that I paid for in it. I don't have the time to sit on hold or stand in the line there for an hour for the refund. But this location is kinda understaffed for the amount of business it gets. I stood in line for an hour, on the day of my move. Plus the website didnt tell me the truck I rented wouldn't be available and guaranteed $50 if it wasn't. Had to do my move in two trips when the additional 10sq ft would have allowed the space for my mattress and avoided me having to drag my queen mattress, alone, as a fairly disabled person, a really long ways into my storage unit.

Rating:

3.0

Nothing

Rating:

1.0

One of the worst experiences I have ever had with any vehicle rental. 1. We requested insurance on the vehicle. They never put it in the contract. We picked up the vehicle Tuesday morning and brought it home, we realized it was not included. Instead of calling over the phone and adding it, we had to go back to the location and sign a new contract. The staff was completely incompetent, not helpful and it took another two hours for that to happen. The vehicle smelled horrible. Cigarettes, smoke and crap. The vehicle was supposed to come with a quarter tank of gas, but was on an eigth. Waiting to see if Uhaul is going to do anything as far as reimbursement to compensate for this terrible terrible experience. I would never ever rent a vehicle from this location and will wait to see what is done to see if I ever rent a vehicle from Uhaul again.

Rating:

1.0

Garbage everywhere. Employees don’t seem to care about their job. Return was a nightmare. Parking lot blocked with return trucks that needed to be moved. Would never recommend this location or use it again.

Rating:

4.0

After picking up the U-Haul truck and leaving the pickup site, I found a combination lock on the rear of the truck and I was unable to open the back of the truck. I had to call the U-Haul center and waited on hold for several minutes, before speaking to someone that gave me the combination to open the lock. It was very frustrating as I should have been given the combination code before leaving the rental center.

Rating:

3.0

Honor the installation date and time.

Rating:

5.0

Super easy drop off!

Rating:

4.0

Everything was great except you tried to double bill me. I rented a trailer and returned it the same day and yet the following day or day after an additional charge appeared on my credit card statement stating that I had returned it a day after. While customer service was quick to rectify the error, It's not an error that should have taken place. I've heard this location do this to several customers. So make sure you get a receipt when you check in whatever you're dropping off.

Rating:

1.0

The customer service was extremely poor really foul and explicit language was used around me by the employees and the complaining of fellow employees as about each other. Along with extremely long wait times with very little people there it took about 1 hour before I finally could get me my truck. Was passed around by 3 different people before I was able to get my truck.

Rating:

5.0

Very pleased

Rating:

2.0

It took forever to get the truck, we got the truck, got it back to our house, and there was a lock on it. There was no information about the lock on the app, so we called. We got transferred to the Uhaul line instead of the store and they told us to go back to the store because the lock was from a different customer. We bring the truck all the way back and wait in line forever just to be told the code, but no information, apologies, or actual communication.

Rating:

4.0

Your computer system doesn’t work and is absolutely junk. The spinning wheel of death is all you get.

Rating:

2.0

The customer service attendants tried to close early and were annoying and they showed it by being rude and acting like it was an inconvenience to stay open the entirety of the store hours. It also took 15min per person in line which seemed excessive since it was just verifying info and having the customer sign for the vehicle. I've come here 3 times now and it's the same each time. Other locations are much faster and friendly.

Rating:

5.0

Great. Customer Service.

Rating:

4.0

The truck was not prepped when I arrived and was buried behind other trucks. Took an additional half hour to get my truck because other trucks had to be moved out of the way.

Rating:

2.0

My rating is not a criticism, necessarily. Let me explain. It's a tough location with lots of traffic, and folks with alot of demands and problems, which sometimes happens in lower-income communities. I made a reservation for 9:30 a.m. On arriving there was a long line of folks waiting to be served. The guy ahead of came back because his rental had a flat tire. I had three different sets of keys given to me. The first two trucks were inaccessible because they weren't the first trucks in line to leave the lot. The same thing happened to several other people in line. The guys took care of the problem, but it was more chaotic and confusing that it needed to be, or should have been. I gather than the workers from the previous night hadn't left the keys in any kind of order of availability. Anyway, the second issue was that I was left with an invoice for one truck, but that wasn't the truck that I ultimately was given to drive off the lot. As a result, when I finished moving my things, and went to the gas station to fill the tank, I only had guidance for the amount of gas that was in one of the previous two, inaccessible trucks I was given keys to, and NOT the guidance for how much gas I needed to put into the truck I actually ended up driving. To their credit, when I pointed this out to the guys who received the truck, they immediately understood the issue and got on the phone with the manager, and in the end I was given $30 credit for the extra gas I put into the truck unnecessarily. (I'd put $30 or $35 worth of gas in the tank, but I actually had driven only 15 miles. So, in the end, I was satisfied with how they resolved the issue, but I still should have been given the receipt for the truck I actually drove off the lot, instead of the older receipt for one of the inaccessible trucks remaining on the lot.

Rating:

5.0

Staff were very helpful at each step of the process, working as a solid team, helping each other to help the customer.

Rating:

4.0

The instructions were a little unclear at first. But then the worker was very helpful.

Rating:

5.0

The service was excellent overall by the staff in the morning and evening. The only issue was that the original cargo van I was assigned had very bad brake problems. I quickly switched vehicles and that vehicle was in good condition.

Rating:

2.0

Due to the lock being on backwards we were unable to use the code to get in the truck. We had to drive the truck back the next day for them to open the lock, which added more miles on the truck. We couldnt move out our place until the next day which cause more miles and time. As a result they charged us a lot of money and I have yet to be accommodated and refunded.

Rating:

3.0

Guy behind the counter(Dylan?) was very helpful. The guy in the yard was unhelpful and just wanted to go home as it was 20 minutes before 5pm. Granted it was Sunday and pretty hot but customer service was not his specialty.

Rating:

5.0

Trouble-free! Thanks.

Rating:

3.0

First of all the person at front desk was heloful and nice to work with. The 20 foot truck i was given had seen better days. There was a clunking and growl from power steering that made me apprehensive to take it on freeway, but all worked out. The truck showed 43 miles till empty so I had to focus on getting gas instead of my move. Also it appeared that someone had been sleeping in the back because there was a waded up sleeping bag and 2 opened condem wrappers in the corner. All that being said I got the mive done and will use uhaul again.

Rating:

5.0

remove the inside cardboard sign before pick up :) Great customer care!

Rating:

1.0

Unfriendly and unhelpful staff, despite doing mobile pickup we still had to to everything through the front desk, pick up was not intuitive, lock was left on trailer and no one would tell us the code so we were left with an unusable trailer, poor telephone costumer service and 45+ minutes wait times in order to be helped

Rating:

3.0

I used the app to reserve a vehicle in advance. The pickup process took over 30 minutes, with multiple App errors at every step of the process. It was incredibly frustrating. The two employees at the location were crazy busy but helpful. The u-haul app needs to be overhauled.

Rating:

1.0

Rude customer rep at the front desk, processed my debit card before asking me what card I want to use. Didn't process my return probably. Nobody in the building to receive my return. Changed me extra on fuel. The fuel was not at the spec, that was stated on paperwork. Really bad service.

Rating:

5.0

Friendly staff

Rating:

1.0

I will not be referring anyone to U-Haul in the future. I rented a truck from U-Haul twice during my recent move. While the first rental went smoothly, the second was a complete disaster. The day before my reservation, I received a call saying the truck I had reserved was no longer available at my pickup location, so I was sent to another location instead. When I arrived, the business wasn't open and the truck keys were nowhere to be found. After two calls to customer service, Ariel was finally able to help me reserve a truck back at my original pickup location, where I was eventually able to get the truck. Unfortunately, that was just the beginning of the problems. I hired "Mint Condition" movers through U-Haul's Moving Help marketplace. During the move, they broke multiple pieces of furniture, damaged my screen door, and shattered an antique stained-glass window in my home. The damage delayed the sale of my house and will cost approximately $1,600 to repair. When I contacted U-Haul, I was told they were not responsible for the movers they advertise and recommend through their website. I also filed a claim through Safemove, only to learn that the coverage does not include damage caused by the movers or damage to my home—it only covers the truck and certain personal property. Because the repair costs fall just below my homeowner's insurance deductible, I am left paying the entire bill out of pocket. What I find most concerning is that U-Haul promotes movers through its website without ensuring they carry adequate insurance or accepting any responsibility when something goes wrong. Customers naturally assume that companies featured on U-Haul's platform have been properly vetted and are appropriately insured. This experience was incredibly stressful, expensive, and disappointing. I will never use U-Haul again, and I strongly encourage anyone considering booking movers through their website to verify the movers' insurance coverage independently before hiring them.

Rating:

5.0

Continue to provide great customer service as it is difficult to find these days.

Rating:

3.0

The fuel charge is total bs I drove 30 miles I put in 3.5 gallons And was charged for six gallons This had to be an error please fix

Rating:

1.0

It took over an hour to pick up equipment I pre-purchased a few days before, as well as the truck. The line was long and only one employee was at the register, it sounded like someone was very late for work and didn't care. The employee at the register let someone that came in after us budge the line. Once we got the contract, they couldn't find the keys for any of the trucks, so they had to print another contract while we were waiting outside in the heat for a truck that they could find keys for. Then someone's car was blocking us, so we couldn't get the truck out. Literally the worst experience I've ever had at a U-Haul.

Rating:

5.0

Customer service was top tier. Staff member acknowledged me when I walked in, assistance was quick, efficient, and very helpful in getting set up and on my way. Will be returning to this location in the future.

Rating:

2.0

Have the correct truck listed on the contract. Have a truck whose interior is clean and in full repair. Before a truck is rented out, the gas should be full so it can be returned full. When I picked up the truck the back was open, it was not ready for rental and as I drove it I discovered it had some issue in the turning. It would make a bad grinding sound when turning right or left.

Rating:

3.0

Staff friendly and helpful, but overworked and somewhat disorganized, thus a bit slow. Pickup of blankets was not clear/supervised. Staff had to scrounge to find a cable to attach truck to trailer. Not clear who was staff or not (no uniform).

Rating:

5.0

good costumes service

Rating:

5.0

🤝

Rating:

4.0

It worked for what we needed!

Rating:

5.0

It was great.

Rating:

5.0

This is my preferred location because they always provide 5 star service.

Rating:

2.0

I was in the room with 3 other customers for 15 minutes before anyone was even in the center to help (after telling someone outside we were waiting). Two of the service reps went at a very slow pace and looked checked out. Then one woman came in after 30 minutes who looked and acted like she knew what she was doing and things went much faster.

Rating:

5.0

Very good service

Rating:

1.0

I am very disappointed that I was charged an additional $24. When I first picked up the truck, the employee who helped me was very professional and told me the fuel level was at half a tank. However, when I checked the truck before leaving, it actually had only a quarter tank of gas. I took a photo as proof before driving away. When I returned the truck, I filled it back to the same quarter-tank level and took another photo. I showed both pictures to the employee who accepted the return and explained that the truck did not have half a tank when I received it. Unfortunately, he did not pay attention to what I was saying. He simply said, “Okay, okay, just go,” without checking the truck or reviewing the photos I was trying to show him.

Rating:

1.0

The truck was not clean and not drivable when I got it. The low tire pressure check engine lights were on and giving me an alert that said “low oil pressure, stop engine”. the location was closed so I called support who told me not to drive the truck and set me up with a truck at another location. I returned the truck on the app and did not drive it, but the location charged me for an extra day as well as the mileage I did not drive and for gas.

Rating:

1.0

The truck had dry wall debris throughout the back that was not cleaned out. Smelled like a dirty mop that was smeared with drywall all over the floor. The customer service and friendliness just isn't there at this location. Ironically I used to work at this exact location. Next time my family will use another company this isn't it.

Rating:

1.0

Due to poor quality combination locks I was unable to even open the hatch, making my entire trip a waste of time and money. I tried to call in to the store to verify the code, but as always was completely unable to obtain the quick answer I sought. U-Haul has wasted too much of my time. Every time I use it has been a nightmare full of preventable, easily fixed mistakes, being not fixed due to being unable to get in contact with a real human being

Rating:

1.0

I have pictures, but noticed while towing that the surge brakes DID NOT WORK, and upon inspection, found the piston boot broken and everything inside the boot was seized and rusted meaning it's been like that for a LONG time, tried telling supervisor onsite but they could care less, wrecked the brakes on my personal truck, I think I will be getting state patrol involved and have them investigate this location as this was UNACCEPTABLE.

Rating:

5.0

Did not get receipt or closure. Yes it is convenient to drop and walk out. But a check in receipt and check of miles should be done promptly.

Rating:

5.0

Park Rapids location was outstanding to work with. Also great customer service on my call to the general number. Helped solve my problems. Will rent again.

Rating:

3.0

It would be nice to have on-site parking. Otherwise everything was fine.

Rating:

3.0

Tire had low air pressure and engine oil was low. I called in to alert customer service before taking the truck. When I returned it and mentioned this, the employee said they knew about the issues with this truck and just poured oil in it a few days ago. Still sent it out like that though… wild choice.

Rating:

4.0

Long line of customers was proven to be the outstanding service that I found with this rental. Friendly, helpful, and caring.

Rating:

5.0

Picking up and dropping off the truck was very easy and smooth. Thank you!

Rating:

5.0

It was a good experience! Fast, no Hassel, girl at desk was friendly and price was ok So I give 5 stars for all

Rating:

2.0

Poor customer service

Rating:

4.0

Everything went smoothly and the folks were polite and efficient. Spoke with DJ on phone and got everything I needed taken care of.

Rating:

2.0

Was charged for not filling the gas even though I filled it at the place around the corner before dropping it off...

Rating:

5.0

Great team; friendly and helpful!

Rating:

4.0

The young man who set the trailer up for me and was also there when I returned it was excellent and so helpful. I think his name was Derek and he was wonderful!

Rating:

1.0

Systems were down and the staff in Saint Paul on university Avenue were less than helpful. They were more concerned about their personal phone call than helping anyone

Rating:

1.0

Our U-Haul U-POD experience was perfect until it arrived at the U-Haul St Paul location. After that it was a disaster. Your 200 character limit makes is impossible to list the screw-ups. NEVER AGAIN!

Rating:

5.0

great staff in a convenient location

Rating:

5.0

Great fast experience !

Rating:

5.0

great servce

Rating:

5.0

Thank you for great service!

Rating:

5.0

Ricky was a magic worker! We wanted to unload our Ubox during a really busy time for them, which wasn't super convenient because the return lanes got super busy - but Ricky made it happen for us!