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Lisa oCustomer Reviews for U-Haul of Winter Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck wasn’t there after they confirmed night before.
ovadia sLeft an item In the vehicle Lucas went above and beyond to find it for me highly recommend renting from here
Sabrina MThe young gentleman that disconnected the trailer ( I think it was Jared) was very pleasant and had alot of good information of the area. He had us in and out and went out of his way to help us.
Bruce STHANK🌹YOU
Lenora BLuke was very helpful at the rental location. BUT!! Sorry yes a but. We used your service to hire two helpers. That was a problem, nobody got back to us. We had to cancel one person because he wouldn’t return my call. The second, didn’t speak a word of English.
richard rSo helpful and professional—recommend highly
Wendy BLUKE GOT AN EARFUL FROM ME AND HE DOESN'T DESERVE IT. YOUR COMPANY POLICIES ARE THE ONES TO BLAME HERE.
James WI made my reservation online for my NEPHEW to pick up the vehicle because I am suffering from a bad case of neuropathy in my foot when my nephew went to pick up the truck they said that he could not get it because I had an outstanding balance gave me a number to call once I called the number they said the outstanding balance was for three dollars the representative cleared the outstanding balance and then allowed us to rent the vehicle when my nephew was checking out. The representative did not alert him of the option to opt out of the safe move, which was for $15. Also, when the truck was returned, we did put gas in it. It may have been a hair or too shy of being where it was when we picked it up, but I was charged $21 for 4 gallons of gas which I think is ridiculous. I did speak to the manager of the location which I believe his name is Michael. He did compensate me half of what I was overcharged which I certainly appreciate but again my experience was not a good experience.
Marqueda MEverything went smoothly
Steven RSuper friendly, helpful & professional.
Susan KIf I drove a total of 4 miles on the truck I rented, how in the world does that equate to 3 gallons of gas on the surcharge?
Alexander BGreat Customer Service............
David PQuick in/out
Don GEasy and friendly
OSCAR TThe rental process was smooth efficient and very professional. All questions were answered and addressed very well. Great Experience. Well Done !
Katherine SIf the customer brings the vehicle back early give him some sort of discount for a future rental anything works
Diogenes BI don't like apps and no one was at the location where I returned the unit, and don't feel it's fare to charge me a 20 dollar fee, because no one was there at 9:30 am.
gary aThanks!
Logan BTrailer was dusty, walls were covered with stains and sticky substance. I cleaned it with all purpose cleaner and rinsed it out with a hose. Luke was very helpful and professional. Definitely would rent again from u-haul.
Jon SThe manager needs help. My wait was at least 30 minutes because there was only one person to service customers. He, the manager, was great and professional but he had no help and he was doing his best given the circumstances.
David GGut at front reception was great, can’t remember his name but very helpful
Amrinder dThe young lady at the desk on Thursday 7/30/26 at the Winter Park store was really excellent!!
Leslie DUpon arriving, the only person visible was a woman cleaning the back of another u-haul. She did eventually acknowledge me. Upon answering her question if I needed a paper receipt, she simply accepted the keys and said I could leave. They incorrectly assessed the fuel gauge and charged me for additional 5 gallons, however I had more pressing concerns than to drive back and dispute. Disappointing.
Lisa AThere were not enough employees at this location for a very busy Saturday. The help we received was fantastic. Not related to the location but your app is terrible and crashed on us as we were doing mobile check in.
Karen BVery professional, friendly, and positive team member checked me out and the same employee checked me back in. Efficient and helpful. Great employee on July 25 and 26 at Winter Park, FL Uhaul on Orlando avenue.
Randall MVery professional!!! And friendly!!!
Jimmy OSeemed a little understaffed.
Warren FBetter signage for where the mobile key pick up is. It was completely hidden by a trailer and I was struggling to find it. Took about 10 minutes for me to find it.
Eric CMatthew and the others are always professional, efficient and very polite. This location is the best U-Haul place I have ever used. Thanks.
thomas fi had date and equipment changes and U-Haul was flexible throughout. They did a great job. The truck worked perfectly. Thank you for doing such a great job.
Stephen RThe staff was exceptional!!
Helena FStaff member was incredibly rude to me
Cristina SIt was busy when I arrived Saturday morning to pick up the trailer. Only one person was working check ins, could have used another.
Stephen OWe dropped it off after hours.
Freddie RDropped the fully off on Wednesday afternoon and the young man unlocked the fully and we asked him if we needed a receipt and he told me no and that her would check it in and we were good to go. I then got a call on Friday saying that the equipment had but been returned. I advised him that it had been and said that I took a photo of the person who helped me and the building to prove that I was there as I felt that there was going to be an issue with not getting a receipt. He put me in hold and went to the other side of the building and then told me he found the fully and that everything was fine.
Dave GPick up was easy and fast. Very professional and the truck was very clean. Drop off was easier. So fast and my charges were exactly what I assumed. Would definitely used this location again.
Eric CI was in need of a tow dolly to retrieve an old vehicle stranded on the highway, and i did all in less than 5 minutes, and after a couple of hours even though the facility was closed i was able to return it using the app, super convenient
Luis AUsually I get very friendly and respectful service. This time the person helping me didn't want to walk across to the key return box to show me where to drop the key after hours. This person decided that making me feel stupid for not seeing the return box right away was the way.
LAN PVery friendly staff, and very helpful.
Omar Lstaff was very polite and helpful.
Joel RVery easy and professional
ROBIN RAll was good.
Mark MGreat customer service, Thanks U-Haul
CRAIG LLuke did a great job. He was very nice and extremely helpful. Luke is the man!
Robert MReceived friendly and prompt service from the General Manager on the day. In and out in under 10 minutes.
Josua JEverything went smoothly from pick up to drop off-
Lisa NAll staff was courteous and professional, great to work with. They answered my questions and made it easy thank you.
Daniel SVery friendly staff, received me without any hassle.
DOUGLAS HWhen doing in person business and transactions, It's imperative to be attentive in communications. Example, a senior citizens is renting a van for moving, representative was advised - need dolly and no man to help. Rep should have known appliances dolly would be to heavy for a senior woman. Thank God, I tried lifting the appliance dolly before leaving Uhal premise. The attendant switched to the lighter dolly. U-haul provides excellent service but due to rep response to customer needs. I give you four stars.
Andrea HConvenient location and excellent staff. Very clean and reliable moving trucks/vans in a variety of sizes and availability. Would recommend to others.
JAMES MGreat experience. Very easy to rent from. Rented there a couple of times.
Jason JLuke is always great and friendly.
Mark PI already have, and, I've used this location more than once
DEAN SI will say that this location and the General Manager was very helpful and made the process easy.... I will say that the call back service that Uhaul has is HORRIBLE! They said they would call me back afterhours within an hour.. 3 hours later they called me back and then when they finally connected me with someone... it hung up on me. I would definitely NOT recommend this service if someone was stranded afterhours or had a question... they would never get an answer or the help that would be needed.
Cassandra VTwelve customers in line only two employees working. No one to check in, they were in no hurry to help. Didn’t acknowledge those that were coming in, either.
Juan MTo clarify, the truck I rented was available as scheduled and in adequate condition. The main issue was that I had also reserved a handtruck and furniture dolly, and despite this being on my reservation, I was told at the facility that these supplies, though reserved and shown on my reservation, are actually only available on a first come first serve basis, and they had already rented out their supply of equipment that morning. Of course, these pieces of equipment were specifically reserved because they are almost essential in completing a move. The manager, Tim, made no attempt to help in this situation, or contact another dealer. He had a handtruck and furniture dolly right there at the front desk for sale, but refused to rent it to me, saying that it is for sale only. Having no other choice, I spent $100 to purchase the handtruck and furniture dolly available since they were needed for the move. His assistant, Cheyenne, did take it upon herself to contact a couple of other local dealers, though they did not have equipment either, and I appreciate her trying. The manager, Tim, who stated that he is also a part owner, was an embarrassment to represent a name like U-Haul that has served so many customers over so many decades, and is typically held out as the benchmark in the industry. I asked him what is the purpose of having a reservation if it isn’t to hold the equipment? He told me it was nothing wrong on his end, it had to do with the supply chain from U-Haul corporate. His answer made no sense. He should not be working there.
Micheal GExcellent rental experience. Matthew was exceptional all around…couldn’t have been more satisfied. Will definitely use services again as well as refer. Thank you again!
Michelle B