Customer Reviews for U-Haul sur Jean-Talon Ouest - déménagement et entreposage

Rating:

2.0

Unfortunately i book a 20 feet truck form 30 Days for 9 H with a low price and once i came to pick up the truck, no truck available and they suggested me to take 15 feet truck, where i had to take 2 trips instead of one trip. as well as i get charge double the price.

Rating:

3.0

Je devais récupérer un camion près de chez moi et j'ai du aller le chercher a 1 heure de chez moi

Rating:

5.0

Bon service et bon meatériel .

Rating:

5.0

Le site internet pour mettre les photos a des problèmes, j'ai pas réussi à mettre un mauvais kilomètres, et ça a été chargé dans ma compte

Rating:

5.0

They saved me in an emergency situation, I will be forever grateful

Rating:

5.0

The staff were all very efficient and polite and helpful. One of the best experiences we’ve had with U-Haul in Montreal and we would choose to return to this branch!

Rating:

3.0

I arrived about 30 minutes late for a 4 hour reservation and I had all this pressure from the agents telling me I was gonna have a big penalty, about 1200$ if I arrived 15-20 minutes late. While I understand that there may be a penalty (1200$ for being 15 minutes late is outrageous), I didn’t like the pressure, and they were even implying /suggesting that I don’t take the truck at all this day when I had already planned moving.

Rating:

1.0

Waited more than an hour just to get the keys even though I’ve had reserved days prior, did the check in and everything. Horrible organization, worst customer service, I told the “manager” if there was something we could do to speed things up, explained I’ve been waiting in line for 45 minutes, nobody at the front desk, and the only thing he said was “I feel sorry for you”. Once I got the keys there was 2 trucks blocking the way. Reserved the u-haul for 4 hours, turned out I only had 2 and a half hours to do the whole moving because of this.

Rating:

1.0

Improve the customer service and the software. The reps were both not resourceful and not enclined to favor the client relationship. I felt like they couldn’t care less about my situation and the fact that their uneffectiveness and software bug led me to have my uhaul 1h15 late

Rating:

1.0

J'ai retourné le camion à 20h28 car vous avez pris du retard pour me le remettre au départ. Le bureau était déjà fermé à 19h00. Je refuse de payer des frais de retard causés par votre propre retard initial.

Rating:

1.0

Very very bad experience. I booked a truck at 8am, I arrived at 7:50am and didn’t not leave with my truck until 9:45am. There was a line of 15-20 customers and the employees were outside moving trucks around, without a single employee at the desk. Many clients including myself were paying movers by the hour at home, and even lost time from my reserved elevator slot. Completely unacceptable service. When stating that I had already waited an hour and showing I was frustrated, the employees said “if you’re not happy you can complain to customer service”. All to say I will never go back to this location, and will consider using another company instead of U-Haul in the future.

Rating:

4.0

Vert good service client

Rating:

1.0

My reservation was changed 5 times: once from one location to another because of limited availability, 2nd time to yet another location because of truck maintenance needed and lack of availability, 3rd time from a reservation window starting at 2pm instead of 10am after already booking movers, 4th time to 9am instead of 10am with a 5 hour window instead of 6 hours and last time to a 4 hour window. The last changes happened two days before my move and I originally booked 2 months in advance. I ended up paying for a 6 hour reservation because that is what my reservation was originally but I only had it for 4 because the price did not update when they changed my reservation for the last time. I actually respected all of this and made it work, but I overpaid and it was all too stressful, inconsistent and not worth it. It wasn't even much cheaper than a moving company. Also the mirror on the passenger side of the truck kept moving every time we hit a bump which is very common on Montreal roads. Unsafe equipment. You also understaffed at the location. I was first in line right before doors opened and still waited an hour to get the keys. I am sure the rest of the line waited +2 hours feeding into their moving time. Fix your process, make it more accessible and make your customer experience much more seamless and less stressful.

Rating:

1.0

I reserved a U-Haul truck in April for this past Saturday at 10 a.m. I also opted for two labor helpers offered during the booking process. However, I saw the charge from a company called rapido Moving from my credit card . On Saturday, my ex and a friend went to pick up the truck, but it wasn’t ready—they said it wasn’t available. I was really stressed. I called rapido Moving, and they told me to cancel the helpers and that they would send two more when the truck was ready, around 1 or 2 p.m. I went back to U-Haul at noon, and they said it would be ready by 1. I called rapido again, but by the time the truck was ready, the helpers never arrived. I kept calling them all day. I only had the truck for six hours. In the end, they only sent one helper, not the two I paid for. They refused a refund. I finally gave the payment code to that one helper so he could get paid. Overall, I was very dissatisfied, and I just wanted to share this poor experience with you.

Rating:

4.0

Not enough staff for the numbre of people there

Rating:

3.0

Long line up, But not that slow, Wait time like 10-20 min

Rating:

5.0

Very polite and professionnal persons on site

Rating:

1.0

J'ai reçu plusieurs informations différentes de 3 personnes différentes concernant la tarification et la location du camion et matériel de déménagement. Aucune cohérence dans le message délivré au client. Quand je m'en suis plainte lors de la prise de possession du camion l'employé a sous entendu que c'est moi qui n'avais pas bien compris ce qui avait été dit précédemment par un autre employé au téléphone. Heureusement pour moi je suis aller récupérer le camion avec une autre personne et j'avais un témoin lorsque je suis venue rendre le camion et que l'information reçue était différente de celle reçu quelque heure plus tôt. L'employé qui a récupéré le camion à notre retour était condescendant, insultant et malpoli. J'ai egalement été intimidé au téléphone. Je ne recommanderai pas U-Haul et encore moins cette succursale.

Rating:

4.0

When picking up the van 20ft, told that you dont have the booking, even with a reference number and a copy of the email. Wasted lots of time and phone calls. YOu found it after 20 minutes. The van was booked for 3 days. It was parked during the day at Papermans which is what we have done in the past because we have out valets take the cars for the event from Ferrari there in the evening. Uhaul moved the van back to its depot next door ! WHY? I was not contacted until the Evening that this had happened. The truck was needed for the event that night. Lucky for us you happened to be open so that the diver could pick up the keys and take the van back. Very poor communication all Round to be honest.

Rating:

5.0

J etais très déçue de retrouvee mon matelas rempli de crottes de souris. Donc dans le doute j'ai prefere jeter mon matelas. Très bons employés. J'ai apprécié tout le monde et une mention spéciale à a la superviseut Et au monsieur qui s'occupe de verifier les lockers, de mettoyer etc Il est latino mais je ne sais de quel pays, il est d'une grande gentillesse et disponibilité

Rating:

5.0

Every thing was great

Rating:

1.0

I made the reservation online and on location it got canceled and I could only get a 2 days rental. One of the days would have been charged by hours at a rate of 20$ because of moving season. My original rental was a 3 days rental estimated at 255$. I would have ended up with a shortened rental for more than half the price you told me and all that because of a mistake I had nothing to do with. I shortened my rental to a single day and then got my account flagged for an unpaid charged I was never notified for. I paid the charge and had to wait 45 minutes on the phone to tell the ealert people that the charge was paid because they could not do it directly from the system. Overall, I had to move my plan because of the lacks in your system and I was never offered any kind of accommodation for your mistakes.

Rating:

2.0

The transaction was done fairly fast but there are some points to address: - the agent did not tell me that i was to receive a text msg to do something at the start of the rental. When I saw the text about an hour after, the link was expired. - there was no verification of any damage at the start of the rental. - the truck was dirty inside: there was dirt, dry leaves and many wool blankets on the floor. Clearly the truck was not cleaned before the rental.

Rating:

5.0

The staff was great friendly and helpful. Easy pick up and drop off Perfect

Rating:

4.0

Il y a eu de nombreux petits pépins...mais j'avoue que toutes les fois, le préposé a rapidement trouvé une solution. Pour ça je leurs donne 3.5 même 4 sur 5.

Rating:

3.0

The truck was smelling fish but it wasn't the company's fault, it's probably a customer that used it for an uncommon purpose. They took the time to clean it but the smell was still there. The major inconvenient was the fact that I booked my truck for 7:30 for mobile pickup but on U haul website, it doesn't show that mobile pickup are not allowed at this location. So I had to postponed the reservation, come back in crunch time at the opening where the yard was a mess full of trucks not ready to go and not inspected which caused delays for every one. I ended up getting my truck after 10 o'clock. ** Recommendation** Not allowing the customer to do Mobile pickup where the locations are not allowing them. Thank you

Rating:

2.0

Rervation at 9am, showed up at 9am Left with keys at 11am

Rating:

2.0

It took around 2hours for me to have my keys ans leave

Rating:

3.0

The air conditioner was NOT working.

Rating:

3.0

Price is low for km

Rating:

1.0

Below poor !! Le contrat n'a pas été respecté. Le camion est détérioré. L'agent qui suivait live les commentaires d'un match de soccer... 1- La réservation stipulait 150 km de fuel gratos plus 50$ à payer pour le camion seulement parce que je devais le chercher à Mtl et non à Laval. 2- à Montréal, le gars me dit qu'on ne peut pas donner le camion parce qu'il dessert Montréal seulement. Après plusieurs appels au siège social, 1 heure d'attente, on me donne le truck avec seulement 49 km de gaz avec un drop off à 15h30 alors que je le loue pour 24hrs et il était 5 pm, il me dit pour changer il faut que je rappelle la compagnie, me donne la clé et me dit que le camion est sur le parking. J'y vais je cherche partout...nada!! Un membre de leur équipe était à côté, je lui dis que le numéro est introuvable..il les appelle sur le talkie, ils se crient dessus parce qu'ils ne sont pas supposés me donner un truck qui est parlé au 3ieme rang...alors il a du sortir plusieurs véhicules pour m'amener le mien, il était 5h30!! Le truck!! La clé reste coincée dans ignition, j'avais du mal à freiner complètement.. I felt like I was a danger for the others. I felt being scammed. Really deceiving experience. J'attends à être remboursée J'attends à être remboursée

Rating:

4.0

Show the link for the return of the equipment. I had problems getting the link

Rating:

5.0

Every thing is Ok.

Rating:

4.0

On manque très facilement l’entrée, peut-être essayer de la rendre plus claire que c’est bien l’entrée pour le retour des camions.

Rating:

3.0

Caca de souris partout

Rating:

5.0

All staff worked well. They gave enough time to address our needs despite the high number of customers present. All were accomplished.

Rating:

5.0

U-Haul is a very trusted moving services. I would always go with them when I need

Rating:

3.0

You charge us for two periods of 6 hours with two coverage whie we had reserved for 24 hours

Rating:

4.0

I brought the van in advance, took it 2 hours instead of 4. I would of hope for a better deal. Other than that, the van was good and people working there are nice !

Rating:

1.0

Jai réservé pour 10 et j’ai récupéré le camion a 11:30 Ceux qui travaillent labas sont pas professionnel Il passent 2 h avec un client pour rien

Rating:

1.0

Despicable service overall. Personnel was rude, dismissive, unwilling to help out. My reservation for my truck was cancelled the night before my move. I had to spend over an hour on the phone to be able to get a guaranteed (as written in confirmation email) truck at 17h instead of 8am as scheduled. The day of at 17h, and after spending 2h in line waiting i am told there is no truck for me… unless i bring back the truck myself (i had ordered a one way trip). Moreover, they have not respected the initial price i was quoted, as the round trip was more expensive. Truly terrible experience i would not recommend using uhaul at all.

Rating:

1.0

Rented UHaul van with guaranteed van reservation. But there was Montreal system outage your associate said. He said I can cancelled the reservation anytime. Your associate (not the black guy) was arrogant and disrespectful. It is just fine that he notified/announced to everyone that their system was down and that our reservations would not be possible for that day. Everyone expressed their concerns and I expressed mine. He cuts me off, then I said "that (cutting-off) was rude". Then he directs his response to me "you are rude". The black guy was helpful, but the rude associate keeps on asserting his authority. We have NOT moved in yet because of this. No UHaul van to use! We will re-try this weekend. Hopefully without the rude arrogant associate who never apologized.

Rating:

1.0

Horrendous service! With a reservation I still had to wait 2 hours. so did everybody else. The staff could not care less.

Rating:

1.0

My reservation was at 6pm. I hired two guys to pay them 30$ per hour for my moving . I got there 10 mins earlier so that we can leave the the U-Haul office by 6pm. I got there and waited in line . When it was my turn , I found out that they only take credit card . They were not able to go though my debit payment . There is no information that says you need a credit card. It’s 2026. When can’t they accommodate clients with all possible payments? I have to physically get out of the office and take money out from the bank and come back. They were able to get me a truck by 7pm. One hour late and I lost 60$ for my lovers . I appreciate to get compensated for the inconvenience of possible and and I can modify my overall rate and refer to my family

Rating:

3.0

I reserved the car for 4:00 and received around 6.30. the whole delay cost me so much time and create schedule issues with the building that cost me around 50 dollar more. I am disappointed in the service and will rethink using it again.

Rating:

3.0

Why do you tell people to submit pictures on your website when you know it doesnt work? Its a waste of time

Rating:

1.0

It wasn’t a great experience. I had asked for some rental tools while doing the reservation of the truck. Upon pick up the location didn’t have those tools. This made my moving terrible.

Rating:

3.0

Wanted furniture pads , never got them but they billed me

Rating:

1.0

Horrible. Guy was talking to his wife on the phone while serving costumers. Verry disrespectful. Mistakes were made. Never again

Rating:

1.0

Bad service

Rating:

1.0

Terrible service.

Rating:

1.0

Unfriendly customer service. Deceitful gasoline usage policy.

Rating:

1.0

Location Opening time and pick up time of truck was 7 am but they opened store at 7:20 am, wasted my 30 minutes and got charged extra. Very poor service.

Rating:

2.0

I did decline the insurance upon reservation and contract signature but I was charged for it when I got my final invoice statement. I need to return to the store today to get a reimbursement...

Rating:

3.0

No one told me the return location wasn't the one I booked. They didn't even notify me via email. So I drove an extra 23 miles because I went to the return location I'd booked a few days earlier, only to find they couldn't accept my car. I was confused and didn't know what to do. I drove another 10 miles back to my friend's house, and only then, after checking my account, did I discover the return location had changed. The next day, I drove another 13 miles to the new return location.

Rating:

2.0

I second time meet this malpractice: Despite I stated clealry and the associate confirmed I want rent for 24h , he still marked in the system 10h, on purpose, as he explained later, to not block the truck for a next rental if I return it sooner. The problem with this is, as it already hapened repeatedly with me, is that I cannot return the truck overnight with the application, because it would automatically charge 2 periods, and the staff offered no refund for the mistake, stating company policy of no refunds. This is cheating in the face. The system should unblock a vehicle after return to be available immediately.

Rating:

4.0

We can start the online process within the U-Haul app at 9:00 on Sunday, not before. I had to wait almost 40 minutes to be validated. I was expecting to get the truck before that. I would like to be able to be already validated when I arrive at the opening. Also no clear idea on how much gas to put back in, it would be best if we would only have to fill up completely.

Rating:

5.0

Very nice and organized staff

Rating:

5.0

À 8:41 je laisse le camion au parking . Merci

Rating:

2.0

Employees were rude and condescending

Rating:

5.0

Merci

Rating:

3.0

The location was clearly understaffted.

Rating:

4.0

Let them know that clients may need to be flexible with start and end time for loading up and off loading due to unforeseen circumstances beyond their control

Rating:

5.0

Incompetent

Rating:

5.0

bonjour très très bon service je vous recommanderais absolument nc

Rating:

5.0

Depuis le début de notre location cela a été galère. J'avais réservé un local d'un grandeur précise à une de vos places à partir d'un jour précis et le jour J, on arrive avec notre camion cube et nos affaires et on nous dit qu'il n'y a plus de places dispo ALORS QUE J'AI RÉSERVÉ (mail à l'appui). On a dû sa battre avec l'employé pour qu'il fasse sa job et nous trouve une place. Au final, un local un peu près équivalent était dispo dans une autre succursale mais pour plus cher. Nous l'avons pris en exigeant de l'avoir au prix de celui qu'on avait réservé. Le gérant devait nous joindre sous peu pour cela. Cela a jamais été fait. En s'y installant Nous avons senti une énorme odeur de rongeurs mais on nous a certifié qu'il n'y en avait pas. Nous avons malgré tout acheté DE NOTRE POCHE des pièges à rat pour notre local. Nous sommes restés à peine plus d'un an et déjà en automne dernier nous avions retrouver des cadavres de souris dans nos pièges. Nous avons informé les employés comme quoi il fallait faire quelque chose et vite ! De plus d'informer que notre lumière de local n'avait jamais fonctionné. On nous a dit que le gérant allait nous rappeler et que des notes étaient sur notre dossier. Nous avons eu aucun rappel. Fin février, nous sommes aller inspecter notre local plus en profondeur. Résultat : des cadavres de souris et de la merde de rongeurs à grandeur !!! Et ce, même sans aucune présence de nourriture dans nos affaires ! Nous avons de nouveau signalé tout cela aux employés qui on même pris des photos sous nos yeux de la situation. On nous a informé que dès lundi notre lumière sera réparé et que le gérant nous appelera. Rendu jeudi, ni la réparation de lumière ni l'appel fut fait. Nous sommes donc parti à peine plus d'une semaine après sans avoir eu jusqu'à ce jour un seul appel de qui que ce soit et sans avoir vu quelconque changement dans l'état des lieux. Résultat : tissus et meubles abîmés avec odeur nauséabonde et ZÉRO geste de votre part. C'est une honte de traité le monde ainsi ! Je déconseille fortement tout mon entourage de faire affaire avec vous. Pire expérience d'entrepôt! Vous nous conseillez de vous contacter pour résoudre tout litige avant d'écrire mais cela fait des mois qu'on attend une potentielle réponse de votre part donc rendu là c'est plus de notre ressort !

Rating:

5.0

Great service and helpful staff!. Please confirm for me that the date de sortie was 24 February.

Rating:

5.0

Bon fait

Rating:

5.0

De la Directrice au concierge c'est un teamwork. J'ai commencé tôt, même un bon café m'a été offert. Definitely it's all above my expectations. Good and excellent services.

Rating:

5.0

N/A

Rating:

5.0

Votre employé, Mohamed saliou Kourouma, est excellent! A rendu mon expérience très agréable!

Rating:

5.0

La fille qui m’a reçu était très gentille et je suis aller à la salle de bain bravo très belle très propre aussi

Rating:

2.0

The service was good the day I came to book for the storage. The lady was nice, she took care of me and I had to buy boxes because of her. I kept the storage for 1 or 2 days only. After the two days I dropped the keys at the main entrance. The next days I came back to make sure I wouldn’t have this issues of getting charged on the next month. I met with the staff; a brown dude who told me not to worry if I dropped the keys already. I am surprise to be sent and invoice for the next month. And this is so annoying . The storage I am talking about it’s the one at Jean talon

Rating:

2.0

there was a massive pile of rat or mouse poop and i still moved my stuff in but they should set traps in the whole building because it's disgusting

Rating:

5.0

Very professional and kind manager! Thank you!

Rating:

5.0

Staff was very friendly and helpful, especially Shaena.

Rating:

5.0

Simplement remercier et féliciter l'employé qui ma servi quand j'étais dans votre local, Le service qu'il ma rendu était magnifique et j'ai très bien aimé , l'accueil, la communication. Grand merci à l'employé et l'ensemble du personnel

Rating:

5.0

Je ne recommande absolument pas cet établissement. Les tarifs sont excessivement élevés et, en plus, ils commettent des erreurs dans la facturation. J’ai dû me déplacer moi-même pour régler un problème, car les personnes au téléphone ne comprenaient rien à la situation. J’avais pourtant déjà payé deux mois à l’avance, avant même de prendre possession de l’entrepôt. Et malgré cela, on m’a demandé pourquoi je n’avais pas encore payé ! J’ai été contraint d’apporter les factures pour prouver ma bonne foi. Aucun remboursement ne m’a été proposé, aucune solution, rien. J’ai fini par payer 215 dollars pour un seul mois — c’est tout simplement ridicule.

Rating:

5.0

Our Representative Joshawa was 100% at the Jean talon Montreal location

Rating:

5.0

Je recommanderais u haul jean talon a tous mes proches , la gérante shaena est exemplaire et exceptionnelle

Rating:

5.0

Le personnel à Jean-Talon est super sympa, par contre ils semblaient manquer un peu de formation sur certains points. Mais pas la fin du monde, ils ont été super serviables. Mon point négatif est par rapport au système de réservation d'un espace de stockage de U-Haul en général. C'est vraiment pas clair, surtout à cause du vocabulaire utilisé par U-Haul. On a une réservation mais qui n'est pas vraiment une réservation puisqu'on n'a pas un espace de stockage de garanti. Et ensuite on parle de "move in" pour ce qui est vraiment un "check in". Pour moi le "move in" c'est le jour où j'arrive avec mes affaires, mais pour U-Haul le "move in" c'est quand on a enfin une vraie unité qui nous est attribuée (et où commence à payer). Heureusement le personnel de Jean-talon a été super et a pu m'aider à régler tout ceci et faire en sorte que j'ai bien un espace de stockage pour le jour de mon déménagement. Merci à eux !

Rating:

5.0

The lady that helped me was so nice!! Best service!!

Rating:

5.0

La dame à l’accueil ainsi que la personnne qui nous a fait visiter les lieux ont été très gentil !

Rating:

5.0

Fast , efficient and very good customer service thanks to the manageress Shaena …..I will definitely recommend

Rating:

5.0

Excellent and friendly service !

Rating:

5.0

The staff was amazing with me. I had lost my key and they were so helpful with everything I needed. Really awesome service!! Congratulations on hiring such great staff at this UHaul!

Rating:

5.0

Welll organized clean and secure good rate you are Nr one

Rating:

4.0

The contract was a bit long to read and the items there were not always of concern to the average storage renter. Otherwise, everything else went well.

Rating:

2.0

j'avais réservé il y a un mois pour un entrepôt de 8x18. Rendu le jour J, alors que j'étais là avec mon camion remplie, on m'informa qu'il n'y avait pas de local disponible de cette taille. Les employés ont essayé de m'aider au mieux mais ils n'y arrivaient pas plus. J'ai dû aller courir dans d'autres succursales avec mon camion pour finalement en trouver un plus petit et plus cher que ce que je voulais à la base. on m'a dit alors que les réservations en ligne étaient superflues car c'était le premier arrivé premier servie. Donc franchement, niveau réservation des locals c'est horrible. vous devriez changer cela !

Rating:

5.0

Very nice service

Rating:

5.0

Thank you, the staff were great

Rating:

1.0

The system is very flawed and the employees don't give honesty info i was paying late fee, and when I paid the system still locked me out, the arrangements plans are made to seize clients goods with out graceful gratitude for the provided service . I was promised help from a uhaul employee and never was accommodated as requested and proposed. No negotiations where honesty or professional supported because if the automotive computer system has no investigation techniques to clear nor clean up messaging to fix disputed references

Rating:

5.0

Easy access, clean, reasonable price!

Rating:

5.0

Le gestionnaire est très symphat et compétent

Rating:

3.0

Very hard to contact by telephonr

Rating:

4.0

It’s an old location so unlike other competitors it isn’t as pristine but the staff is extremely kind, accommodations and helpful and it serves my needs.

Rating:

4.0

Very friendly and helpful staff!

Rating:

2.0

Shaena Napoleon was great! Amazing service!

Rating:

5.0

Shaena Napoleon and her staff are very friendly and efficient!

Rating:

5.0

Friendly capable staff

Rating:

5.0

The staff are amazing friendly people and I would recommend this place to anyone looking for a storage unit. I was there for years and never had any issues.

Rating:

5.0

It was a very pleasant experience. The staff was very kind and friendly, (Sheena, Angela, Cesar, Patel) they were always available to help. The building was always clean and safe. It was a pleasure to be one of their clients. I will continue doing business with U-Houl at the Jean-Talon Ouest branch.

Rating:

1.0

The staff was great but the experience with U-Haul in general was bad. I made a reservation more than 3 weeks in advance and when I arrive, they told me that they don’t have the storage available. Now the price was almost double compared to what I initially thought I would pay. There is not possibility to give me a discount for the mistake. I called U-Haul several times and none of the agents told me about the storage availability issue.

Rating:

5.0

Super service comme d'habitude de la part de toute l'équipe. Un grand merci spécialement à Shaena et Angela qui fond un super travail ! 5 Étoiles !

Rating:

5.0

Staff are very helpful, nice & friendly.

Rating:

5.0

A-1 Service very friendly staff

Rating:

3.0

1st) You are more expensive then other storage companies, Even other uhauls. 2nd)When we recently changed account holders we gave you a new credit card # to charge our monthly fee, you didn't charge it and sent us late fee's then when I called to pay and wonder why it had been late someone from your office told me they didn't have any credit card info however when I was re reading the number to him he said oh yeah we have that one on file. But you never wanted to reimburse me the late charges even tho it was clearly your mistake.

Rating:

5.0

The staff who processed my rental were extremely helpful, informative, pleasant, and great in every way. They answered all my questions and were incredibly thorough and supportive. They really made my life easier and I appreciate that a lot!

Rating:

5.0

Tout était parfait.

Rating:

5.0

It was an excellent 3 years experience, thank you!

Rating:

5.0

The manager Shaena Napoleon and Angela go out of their way to make you feel comfortable and that all your needs are met they make us feel like familly

Rating:

5.0

Angela was extremely efficient, knowledgeable and courteous. She is definitely an asset to U-Haul at Jean Talon in Montreal.

Rating:

5.0

Amit P was fabulous to deal with. She made it very easy for us to rent storage.

Rating:

4.0

Shaéna and the team are very nice and helpfull

Rating:

1.0

Manager NO GOOD VERY RUDE

Rating:

2.0

My overall experience at UHaul was very poor. I have reserved a 10' storage unit as a part of my month of free storage when reserving a UHaul truck at the Jean-Talon location in Montreal. I had ensured my reservation was confirmed about 2 months before the move. When I got to the location, they told me that the general UHaul team and the Jean-Talon UHaul team were not in contact, so the reservation was never made in their system. So instead of the storage unit I reserved, I had 2 options: A) take a much smaller unit with them (as that was all that was available) or B) go much further in Laval and put my stuff in their storage unit. The staff overall was very nice and the facilities were adequate, but this obviously was not what I wanted. Would not recommend this to a friend.

Rating:

5.0

I would like to emphasize the EXCEPTIONAL service from the staff at the Jean-Talon location. We rented trucks several times and this storage over the last year and she was oustanding in her performance with us.

Rating:

5.0

Staff is very friendly, helpful and always pleasant. Excellent experience.

Rating:

5.0

Fantastic customer service. Thank you

Rating:

5.0

Great team and so helpful especially Angela !

Rating:

5.0

Les employés de la succursale rue Jean-talon ouest sont hyper sympathiques et professionnels. Les aires communes et storage sont impeccablement propres

Rating:

4.0

Pensez à rénover les unités d'entreposage, surtout le plancher.

Rating:

4.0

Les employés sont top

Rating:

5.0

Juste exceptionnelle , service agréable avec la bonne humeur et le sourire. Ils ont prit le temps même si il le l'avais pas toujours du faite de client un peu d'désagréable. Je reviendrai avec plaisir ;)

Rating:

5.0

It’s convenient and friendly approach

Rating:

5.0

Les personnes qui travaillent sur jean talon son exceptionnelle

Rating:

4.0

Il serait utile que les conteneurs à déchets et à matières recyclables dans le stationnement soient accessibles durant les heures d'accès. Ils sont barrés avec cadenas dès 15h au départ du concierge. Ce n'est pas très pratique.

Rating:

5.0

J'ai recommandé U-haul à d'autres personnes.

Rating:

5.0

The young lady who helped was excellent

Rating:

5.0

Thank You for a wonderful service! Service agents Angela and Manager Shaena Hats off to a wonderful service! ❤️❤️❤️

Rating:

1.0

J’ai arrêté la location de mon local au milieu du mois donc je devrais avoir droit à un crédit puisque je n’ai utilisé le local que 15 jours au lieu de 1 mois. Plainte à suivre.

Rating:

5.0

No problems at all. Easy access, well lit.

Rating:

5.0

C'est ma 1ere expérience, et je suis très satisfaite. J e recommanderai à qui me questionne, cette solution. J ai été très bien accueillie et conseillée. Merci

Rating:

5.0

The staff were so helpful and friendly

Rating:

5.0

If I have to, I will certainly use U-HALL again .The staff were polite and helpful .

Rating:

4.0

Very pleasant and helpful staff!

Rating:

2.0

the representative didn't know where to find my reservation details. I gave the reservation confirmation number and my contact number but waited 20 minutes for him to find the reservation. When he directed me to the storage unit, it was dirty with debris. It wasn't clean at all. The lock of the unit wasn't working. The key is not working. If I wasn't in a rush to leave town, I would look for another storage unit. Is it really safe to leave my bvelongings there? That made me leave the valuables with a friend rather than in the storage because of security issue. Lock is not working!!!

Rating:

5.0

The first time I went inside the U-hual office they only had small storage available and the next day when we went in for an upgrade, it was shaena who helped us. She went beyond to help us with our issue so I would give her 10-10 for everything she did. I would like to say to please be nice and patient when moving they understand the stress.

Rating:

4.0

The only problem was hardly parking space and dock area, you have to wait long or return when someone finish off loading their stuff.

Rating:

1.0

Will not deal with them again.

Rating:

2.0

No parking space, have to be keep moving for vehicles to pass, have to wait more than an hour to get the space to offload my items.

Rating:

3.0

If you're driving any large vehicle, you have little to no room to maneuver. We spent more time just trying to get in/park/allow other cars going the opposite direction through in the tiny lot than the actual time inside. Reducing the number of vehicles in the lot or expanding further back might be the best course of action because while everything inside was great including the staff, the parking situation made it a less than stellar experience.

Rating:

5.0

Had an amazing experience. Very nice staff.

Rating:

1.0

Must wait in line for hours to access someone in the office. Information communicated in the office differs from the Web site. Paying to extend access hours is frustrating Only 1 of the 2 loading docks for car was in order during my stay, which caused long delays

Rating:

5.0

Merci équipe sympathique et professionnelle.

Rating:

5.0

Service à la clientèle excellent.

Rating:

4.0

Merci pour toutes les années que nous avons louer notre entrepôt, vous avez été serviable et toujours accommodant. l'équipe de l'Oréal

Rating:

5.0

The staff was polite and very helpful and guided us through the process of moving in and where our storage locker was located. Highly recommend this UHAUL location. ******

Rating:

3.0

The price is too high Also the car is 384$ 😳 so I took my stuff with Uber 24$

Rating:

3.0

I did empty my storage 2 day before my expiration and staff wasn’t busy too much I spend 25 minutes to make sure they confirm I vacant my locker then I received 5 am after 4 days for my locker payment with late fee!! This not a fare! work

Rating:

2.0

The manager of this location is horrible with customer service. Treats people horrible and has zero empathy. Horrible client experience I would never come use this location again.

Rating:

5.0

La commis, je crois qu'elle s'appelle Sarah était d'une extrême gentillesse. Bravo!!!

Rating:

2.0

Mercidieu was great, everything else about U-Haul was horrific. Especially the website and anything to do with phone contact. I don’t know if there are worse customer centric companies but I have never run across one.

Rating:

5.0

Merci très bon service et personnel très aimable

Rating:

4.0

Personnel disponible et serviable correspondance par courriel, rapide Accès rapide à l'information requise

Rating:

4.0

Overall I got great service, easy access, convenient location, easy payment. I had a couple of issues, though. I was supposed to get a month for free but the system didn't seem set up to properly to do that, and I had to contact U-Haul to make sure I would get my free month (they did honor it though). I also wanted to end my contract a week earlier but their system was down and I didn't go in during the week because of lockdown restrictions and my own sleeping habits. I think this location may need to upgrade their systems but overall, the experience was very good.

Rating:

3.0

Bonjour, Une des meilleures expériences avec une gérante (Line) et équipe toujours disponible avec le sourire depuis 5-6 Ans. Hélas, depuis une année, la gérante souvent absente pour des soucis de santé, la nouvelle équipe est incompétente avec 3 mauvaises expériences de suite. C'est la seule saison pour laquelle j'ai décidé d'aller voir ailleurs.

Rating:

5.0

Nous avons loué le local 2042 UHaul Jean-Talon O de sept. 2009 à nov. 2020. Le service a toujours été impeccable. Au cours des années, nous soulignons la courtoisie du personnel à notre égard, l'excellent travail de Mme Line Vaillant pour répondre à nos interrogations et ses suggestions pour régler le PEU de problèmes survenus au cours de ces 11 années. Le seul commentaire moins positif (et pour lequel il y a peu ou pas de solution) est le peu d'espace de stationnement pour les locataires aux heures d'achalandage. Même dans ces situations, le personnel a fait son possible pour nous aider, quitte à déplacer des camions UH. C'est sans hésitation que nous avons recommandé UH Jean-Talon O à nos amis.

Rating:

3.0

The first time I moved in, September 27, the guy who did my contract was actually rude. He shouted at me and my husband to enter « one at time ». My husband and I were together. I had to go in alone. The guy was impatient. When I went back to pay my renewal yesterday, October 26, there were two different guys quiet and friendly who did not shout « one at a time ». Your staff behaviour is inconsistent.

Rating:

5.0

The facility was secure, however the hallway was not well lit. The lights in the hallway to the room we rented were inconsistent. Some lights were always on, however often other lights were off, leaving the hallway somewhat dark. These lights were not triggered by motion.

Rating:

4.0

First time I have used this kind if facility. Reception staff very helpful and friendly.

Rating:

5.0

The staff was extremely friendly and helpful.

Rating:

2.0

Very disappointed in how they dealt with closing out of our space. For months we were charged. Even after repeated calls and emails.

Rating:

5.0

Seulement rain qui est un mauvaise employés n'a pas le service a clientèle vous été une super équipe enlever la pomme pour de votre équipe

Rating:

2.0

Point 1: votre sondage n’est pas vraiment en français. Point 2: lors d’un dégât d’eau, je n’ai pas été averti que mes biens pouvaient être endommagés. Point 3: il a fallut que j’insiste très fort pour que j’ai un local de remplacement ( le dégât d’eau était de votre responsabilité, pas la mienne) Point 4: je n’ai reçu aucune aide pour déplacer mes biens dans un autre local que vous alliez me faire payer plus cher que mon local initial Non, je ne considère pas avoir reçu un bon service. J’ai quitté pour un autre entrepôt d’une autre compagnie Non, je ne recommanderai pas votre endroit. Merci

Rating:

5.0

The Manageress, Line Vaillant, is wonderful!! She goes out of her way to do the best she can for her clients and is always friendly, hepful, and generally makes the experience a really good one. I finally closed my locker of 25 years as I am moving to Ontario, and I went to Line and opened a small locker for the overflow while moving. As always, an easy, unstressed successful solution is found. Line is super accommodating and I do believe this is what brings people back. It is for me! Thank you, u-Haul and team!

Rating:

1.0

Found mouse or rat poop in my storage unit. Also, I saw a dead mouse on the first floor, took a picture of it as proof. I cancelled my contract 3 days after my reservation due to the filthiness of the place. Such a waist of money. The guy at the front desk didn't seem to care at all and he told me there's nothing he could do for me. I called the manager the next day, was told I would get a cal back. I'm still waiting. I'm so dissapointed by the service.

Rating:

5.0

Was great experience I love you guys and the staff

Rating:

3.0

I eould like to receive confirmation that my automatic monthly paiements will stop, since I emptied the storage unit on May 30. Thank you.

Rating:

5.0

The only negative comment is that the space I had reserved was overbooked. But on the flip side, the Manager upgraded me with an other space for a good price.

Rating:

5.0

Good Service!

Rating:

5.0

Very knowledgeable staff and it helps that they're bilingual. It was easy to set up for my team in Montreal (I am located in Toronto). We had to make changes, and we were informed on many options. Thanks!

Rating:

5.0

Perfect for us! Thank you!!!

Rating:

5.0

Line Vaillant the manager is wonderful!!! She took care of us and answered all questions we had. Her professionlism and the way she interacts with clients is outstanding. You should be so proud to have her affiliated with your company!!!

Rating:

5.0

I left the premises since I have practically zero income due to the epidemic

Rating:

1.0

Lighting did not work near my storage unit and was not fixed promptly when I reported it. Upon moving out, i discovered that mice had entered the unit. Many items ruined. Terrible experience.

Rating:

5.0

Manager went above and beyond on everything possible couldn’t ask for a better service.

Rating:

5.0

Bon service belle équipe

Rating:

5.0

We want to thank specially Mrs. Line Vaillant.for her assistance and amazing work. She is very kind and professional.

Rating:

1.0

The staff is outrageous. They are simply not capable of doing anything. They dont want to be there.

Rating:

1.0

It full time of rat my locker my staff got damage and smell. I have picture to be posted on Facebook to warn people about the Jean Talon Uhaul full of rat my belongings got damage.

Rating:

5.0

The staff were friendly and helpful this made my task much easier. I would certainly recommend this site to a friend, France Olsen

Rating:

1.0

If you don't mind being mistreated or yelled at or not having your reservations being honoured (twice, for a locker and a truck) or being coerced into staying when I wanted to get out, then go ahead.

Rating:

5.0

excellent.

Rating:

4.0

Good!

Rating:

1.0

The service is good once you're being served, but the waiting time, especially on a weekend, is absolutely ridiculous!! And the employees also agree! They should hire more people (for the weekend).

Rating:

5.0

very good

Rating:

1.0

The hallways were well lighted but there was no light inside of the storage and it was infested with mice There were mice droppings and pee on all my stuff There was even some mold Very unsatisfed 337

Rating:

5.0

Super bon service à la clientèle!!!!!!

Rating:

4.0

All staff were very kind. My storage unit was unavailable but they managed to find me another space I could use. I left feeling pleased by their additional help! Thanks!

Rating:

5.0

Mrs Vaillant was very helpful. She did her best to find a solution to my needs. She was very cordial and professional!

Rating:

5.0

The staff were incredibly friendly and helpful.

Rating:

5.0

J’ai vraiment vraiment adoré le service je recommande

Rating:

5.0

J’ai apprécié énormément l’accueil et la courtoisie de madame Vaillant ainsi que le personnel, à tout moment. Un grand merci ! Je recommanderai certainement vos services

Rating:

1.0

you should find a new manager mme line shes very impolite she talk very rough and if you not agree with her she will hang up the phone in your face the rest of the staff are perfect

Rating:

4.0

The manager last night, Lynn on March 14th, was very helpful in showing me how to use the facilities and ensuring me of the safety of the premises.

Rating:

5.0

The employee was very helpful and energetic

Rating:

1.0

Learn English!

Rating:

3.0

When I had an issue with waste disposal the staff started threathening me with a fine and used a very accusatory tone. After18 months as a well paying client I expected better.

Rating:

5.0

Very good service. Thank you.

Rating:

5.0

Tout le monde a été gentil et attentif à mes besoins. Au delà de mes expectatives!

Rating:

4.0

The service was excellent and provided us with the temporary need for storage space in a location that is close to downtown Montreal.

Rating:

5.0

really perfect with a wonderfull team . keep the smile

Rating:

1.0

Si je dois répondre à votre question, vous devrez faire cette page web avec la possibilité qu'elle soit en FRANÇAIS. On est au Québec ma parole!

Rating:

1.0

worse experience ever this is the second time i move and i go with uhaul & I make a reservation and get my reservation number and the location of pick up and when I go to take the truck its not there!

Rating:

1.0

Rats destroyed my possessions. There were no rat traps. The halls were dark, lights taken out. Some staff were very good, but the manager at 3850 Jean Talon O., Montreal, was unprofessional.

Rating:

2.0

They changed my storage size twice, the day before and on the day I arrived. The lights did not work and they didn't change them. Also changed the time of the truck I reserved to move out, twice.

Rating:

5.0

The representative was very helpful and gived an excellent service.

Rating:

4.0

The technical support was rapid.

Rating:

4.0

After 8 years of goods storage, I was very surprised to find my belongings in good state of conservation. This is the most powerful signal of your good services. I am greatly satisfied.

Rating:

1.0

Your employees committed a fraud in the handling of the sale of the contents of unit 309 The buyer of the contents was not allowed to get what he paid $675 for. Martin your employee and Line

Rating:

1.0

No one answers the phone because you are so short staffed. When they do answer they placed me on hold twice for a n extraordinary. They charged me for an extra month when I prepaid which I had to ge

Rating:

5.0

good service

Rating:

4.0

X

Rating:

1.0

I made a reservation via the web site and receive a confirmation. two days after when a I arrive to the facility, the unit was already ren and there is no other unit to replace. The agent was excellen

Rating:

5.0

Good service

Rating:

5.0

Plus I profited the fact that storage was very close to my home and, very close to the Echo site for disposal of unwanted things and also very close to a place where to leave useful things for gifts.

Rating:

5.0

Very solution