I was told to drop off at this location which is 18 miles from my location. There were 3 closer locations. I do not know why I had to drop off at this location but it is terrible customer service. I relate this to the U-Haul company not to this location.
Ty E
Customer Reviews for USA RV And Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome pick up and drop !!! Never had any extra charges or problems. Made moving easy for me and my family.
Gino NI arrived at the location before it opened, & it was pitch black when I arrived at the location. I dropped the equipment off in their designated early return location. The U Haul app would not work so I couldn’t check the equipment in. I called the office number and spoke with Trent, and he was very helpful and friendly. He said he would take care of checking the trailer back in.
GARRY KWe picked up a 10-ft truck and car hauler. The interaction with the rep was slow as he doesn’t have electricity or WiFi at his remote location. It is 42-miles away from SLC and worst part, one of our four trailer tires had 12.5/lbs of air and requires 65/lbs of air! Luckily, we noticed before starting our 550-mile trip. The rear tires of our 10-ft truck were near bald and super dangerous on the snowy trip heading east on I-80. We lost traction several times, nearly losing control of our vehicle and trailer, even at vastly reduced driving speed. I don’t think the owner does much safety check in with the equipment, so look out for your own safety and family safety.
Justin DGet the paper work right. Was supposed to be dropped off in Montana, but Cut Bank charged me like it was supposed to be dropped off back in Grantsville.
MARK B