Customer Reviews for U-Haul at 12th & L

5,881 reviews

1212 Earnest S Brazill St   Tacoma, WA 98405
(Corner of M St and 12th/ Across from Safeway ** LIMITED PARKING**)

(253) 627-6116

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(253) 627-6116

1212 Earnest S Brazill St
Tacoma, WA 98405
(Corner of M St and 12th/ Across from Safeway ** LIMITED PARKING**)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Ty for servicing me yall did a great job. I was very satisfied. And grateful.

Veronica C. 
Rating:
4.0

Customer did not leave a comment.

melvin A. 
Rating:
5.0

The salesperson there was extremely helpful and pleasant

David H. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Georgia R. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Peter A. 
Rating:
3.0

Dash lights out, couldn't see gas gage, speedometer, etc. Truck pick up associate seemed a bit lazy or maybe not liking his job. Can't leave keys for after hours drop off, was very inconvenient and a waste of gas and my time to have to return the next day again just to turn in the keys. Truck drop off attendant was very friendly, and seemed concerned about making me wait though. Thank you U Haul.

Robin W. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
3.0

Clean & maintain inside (cab) vehicle. Also fill it with gas. This added an hour to our trip to just go & fill the van at the nearest Costco before heading out.

elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
2.0

Make sure lock on truck works and not broken so customers valuables and items are not left for thefts and cause worry concerns for customers.

Kaysone K. 
Rating:
5.0

Customer did not leave a comment.

Tom K. 
Rating:
5.0

Customer did not leave a comment.

Renee C. 
Rating:
5.0

I can't remember her name but the girl with the piercing above her lip was very nice and helpful and pretty thank you :-)

mara G. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Customer did not leave a comment.

MIKE P. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
3.0

Customer did not leave a comment.

scott N. 
Rating:
3.0

Truck was disgustingly dirty.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Debra W. 
Rating:
5.0

Customer did not leave a comment.

edgar P. 
Rating:
5.0

Customer did not leave a comment.

Ross A. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Quick, great service. Allison was wonderful! Very friendly, straight to the point, and helpful. Will definitely come back to this location. She made the whole process easy!

Serina S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

All the staff is great and very pleasant to have business with.

Micheal V. 
Rating:
5.0

I had problems with the Spanaway location.the They had poor customer service And told me wrong information about renting vrenting vehicles with an out of state license. The management and staff at the location on 12th street street they were professional helpful courteous and kit's all courteous and kind. I would recommend this location again and I and I rent often and will use this location solely.. Give them a thumbs up for me

Jessica S. 
Rating:
5.0

Have the trucks on full so your customers don't have to put gas in until they return the trucks.

LISA H. 
Rating:
5.0

Customer did not leave a comment.

Monte R. 
Rating:
2.0

Customer did not leave a comment.

Victor R. 
Rating:
4.0

Customer did not leave a comment.

Everette W. 
Rating:
5.0

This location is outstanding compared to other U-Haul branches in my area. The others are under staffed or have trouble fulfilling my rental reservations on rental day. This is the second time I had to go to this location to bail out another U-Haul branch. Alison (sp?) was especially courteous and cheerful. The other employees were very helpful too, although I didn't get their names.

Jeffrey C. 
Rating:
5.0

Good work and next customer will be satisfied

Larisa B. 
Rating:
5.0

Customer did not leave a comment.

Jessica W. 
Rating:
4.0

Unbeknownst to me, the back of the truck was open when I picked it up. I drove off with it open!

David M. 
Rating:
3.0

Rough part of town, still felt ok to conduct business.

Kevin M. 
Rating:
3.0

Customer did not leave a comment.

KEUA P. 
Rating:
5.0

Customer did not leave a comment.

Daniel Y. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

Helpful and friendly staff.

Robert B. 
Rating:
5.0

Great Service

JACK MICHAEL D. 
Rating:
4.0

Customer did not leave a comment.

RC B. 
Rating:
5.0

Customer did not leave a comment.

Jean W. 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
5.0

Everyone working with us was professional and extremely helpful.

Ashley L. 
Rating:
5.0

Extremely friendly staff.

Ted B. 
Rating:
5.0

Staff was super helpful and made my day so much smoother than I anticipated

Seriah S. 
Rating:
5.0

Stay as you are

Timothy C. 
Rating:
3.0

Charged me for gas when i replaced it, called back and was transferred to customer service and waited almost 15mins with no answer. Guess I'll try to call tomorrow

Dominica T. 
Rating:
5.0

The gal that helped me was super nice and handled everything quickly.

Jeremy W. 
Rating:
5.0

the truck I rented was not returned and so I had to make do with a box van; while they did what they could, having more of a cushion between rentals may have prevented this problem; I was not offered any discount in return for the change in rental

James G. 
Rating:
5.0

The two employees that were there when I picked up: a younger girl with an adorable labret piercing on her upper lip, were amazing and flattering! I would give her much more to do or you guys are wasting a great CSR. With some standard training, you could work this girl into any department you need her. Thanks?

Adam B. 
Rating:
3.0

Neither the A/C or fan worked in the vehicle. When I asked the agent about it she insisted it was working and that she could feel the air. Essentially just gave me a shoulder shrug. The vehicle was filthy on the outside and dirty on the inside. Don't get me started on the check-in process on the app. Horrible! Kept making me redo the same process repeatedly then giving an error saying “no network connection”. The agents working were basically doing there best to avoid someone asking them a question. This location used to be great and my go to.

Leanne D. 
Rating:
5.0

Excellent customer service at this location each time we have rented in the past couple of months. Thank you!

Kerry C. 
Rating:
4.0

the sliding door on the back of the trailer was hard to close. Other than that issue, the experience was very good. Very competent.

Timothy B. 
Rating:
5.0

Really appreciate how help everyone was at this location!!

Shemeka W. 
Rating:
3.0

We showed up 15 min prior to our reservation for our 26' uhaul truck and didn't receive a truck until the next day. They ended up crediting us $150 and giving us a free dolly and blankets.. but it threw a wrench in our plans! It all worked out but I was disappointed that our truck wasn't there until 24hours after we reserved it.

Maxwell C. 
Rating:
2.0

Not happy with my service

Ty B. 
Rating:
2.0

Clerical error was made at some point and I have been overcharged over $2,000. Uhaul has admitted the error, but has not refunded me. Call me and fix asap.

Kathryan K. 
Rating:
5.0

Customer did not leave a comment.

MARLA B. 
Rating:
4.0

Customer did not leave a comment.

Preston F. 
Rating:
3.0

I would not recommend UHaul in general to a friend.

Carrie O. 
Rating:
5.0

We were pleased with price, flexibility of extending usage of truck, excellent customer service on the phone and at the store. Thank you for a pleasant experience.

Richard W. 
Rating:
5.0

very kind and helpful associates

James S. 
Rating:
4.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Fix the equipment so it looks nice the trailer I rented had alot of damage and the fender was about torn off of it.

Nick W. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
3.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy P. 
Rating:
5.0

Customer did not leave a comment.

Tri T. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
4.0

A little difficult for me to get to the location, but I was grateful that as a contingency location it had the equipment I was looking for.

William L. 
Rating:
2.0

I Had a reservation in Graham Wa. I was told at the last minute we had to drive 35 minutes in the opposite direction to pick up the truck because someone had vandalized the trucks in Graham. I understand but thought Uhaul should have brought the truck to a location closer to me. Fuel is pricey these days and my time is not free. The employees in the store were great no issues by the way. Truck exterior was dirty but I can understand that.

Jerald S. 
Rating:
5.0

I can't remember the young lady's name I'm so sorry, but her and Kenneth were great!

Shemeka W. 
Rating:
5.0

Customer did not leave a comment.

Angela F. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
3.0

Customer did not leave a comment.

DENITSHA W. 
Rating:
4.0

Customer did not leave a comment.

Corey T. 
Rating:
1.0

The window of my vehicle was broken by a vehicle prowler while I was inside the store at 1 in the afternoon. The vehicle smelled like fentanyl and the cabin was sticky. Key box was missing when I attempted to return vehicle. This was not the location I originally selected because I have had issues before with vehicle quality and issues checking in/out. Definitely will not come back to this location. Please get security for your lot.

Penelope S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan T. 
Rating:
4.0

Customer did not leave a comment.

Kelli S. 
Rating:
5.0

Customer service was great, employees very helpful and polite. No complaints whatsoever! Thank you!

Alexander Y. 
Rating:
1.0

I have been a customer of Uhaul since the late 90s. Based on my most recent experience, unless changes are made, I will not use Uhaul and nor will I recommend this company to anyone. I completed the online form and received a quote of $122.00 based on availability of cargo van and anticipated miles to be driven (online system indicated decrease in milege due to driving 120 miles). I attempted to call 12th Street location in Tacoma to verify availability and was promted the wait would be 15 minutes. I am a 5 minute drive from the location. I immediately drove there and one cargo van and 1 8' pick up truck was in the lot. James and Nick indicated the cargo van was not available. James called another location and they indicated they too did not have one. He checked the system and it showed one available. He called back and they indicated the key was lost so they couldn't rent it out. I asked if they would honor the mileage rate for the 8' pickup truck. Nick immediately responded, "No way." I asked why the online system would falsely advertise a vehicle being available? Nick explained, "Look, you're dealing with a 16 year old system that's a piece of shit and the company won't fix it." I went ahead with the transaction of the pickup truck due to already having made arrangements with two separate item pickup locations for my job based on, what I would later learn to be false representation, online availability indication. I went to the lot and what James rented was a 10' truck. I returned to the store to inquire on the miscommunication and James indicated the 8' truck was not available due to vandalism and the new vehicle not having stickers. After returning the vehicle the next day, I was presented with a bill more than double what I anticipated paying. Please honor your iitial rental representation and make the appropriate corrections to financial charges. Thank you.

Adrienne I. 
Rating:
1.0

employee who disconnected hitch inexperienced and actually injured his hand when as he did not stabilize the wheels before disconnecting. It was a flail.

teresa M. 
Rating:
5.0

Convenient location and prompt assistance for the return

Greg G. 
Rating:
5.0

Customer did not leave a comment.

RON S. 
Rating:
5.0

Nothing. Great experience!

LEROY C. 
Rating:
5.0

Better customer support when calling with a question or issue. The first person I talked to yelled at me as I couldn't find the key drop. There wasn't one. She delayed my going home by 30 minutes looking for a nonexistent box, the second lady was most helpful.

VICKIELYNN B. 
Rating:
5.0

Staff were helpful and friendly

Adam C. 
Rating:
3.0

Customer did not leave a comment.

HongHanh N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Inspect the cargo door latch bars for rust before renting out.

ERNEST L. 
Rating:
5.0

Had a broken review mirror on drivers side. Was challenging to drive.

Robert B. 
Rating:
4.0

The personnel in charge of coordinating pick up and drop off locations for the Tacoma region did not do well at all. The DuPont/Olympia region did a much better job in comparison. It was like night and day, but the people at the Tacoma store specifically were polite, professional, and helpful. My overall experience between the two truck rentals was completely different though. One was simple and easy and the other required me to make countless phone calls and do all of the coordinating myself. The entire crew of maybe 5-6 different people I interacted with on the DuPont side should be training people because they do their job well. I wish I could say the same for the Tacoma side.

Skyler S. 
Rating:
1.0

Customer did not leave a comment.

keith C. 
No reviews have been submitted for this location.

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