Customer Reviews for U-Haul at 19th Ave

2080 reviews

9435 N 19th Ave   Phoenix, AZ 85021
(East Side of 19th Ave Just North of Hatcher)

(602) 674-3167

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(602) 674-3167

9435 N 19th Ave
Phoenix, AZ 85021
(East Side of 19th Ave Just North of Hatcher)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

For moving services - please let other's know it's only for man power and they won't bring a moving truck. Notify people to log out of the Uhaul system then they can create a profile. Notify people to complet me the profile before they go to Uhaul to rent the storage unit.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

Heather W. 
Rating:
3.0

I did come back to get help. I had trouble opening the back. The young guy was like..oh well. When I struggle to open it. He would open it with not much issue. Later I had to get on the hot truck, stand on the ledge, prayed I didn't fall off and yanked both the handle and strap to open it. For some reason he thought it was funny, not in a good way.

Denise G. 
Rating:
5.0

Been dealing with this office for over 7 years. I've always been efficient knowledgeable friendly and above all helpful. Highly recommended.

Ron R. 
Rating:
5.0

Customer did not leave a comment.

NATALIE F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Lynda B. 
Rating:
5.0

Do all you can to not lose the store manager from this location any more. For the past 8 years that I have been going to this location there have been numerous managers, granted the location is not the best but will need to ensure you have the hours available to have the personnel working to limit the number of homeless people using the facilities to sleep there and damaging the property

Scott W. 
Rating:
1.0

When I arrived at this location on Mc.Dowell and the I-17, I was treated in the worst way ever. The guy's there was so rude and unprofessional. I felt so uncomfortable there. That I had to cry to my fiance about the situation. I will never ever go back to this location and I will never recommend any of my friends or family members to go there either.

KRISHUNYA H. 
Rating:
5.0

Customer did not leave a comment.

Mrs Patrice R. 
Rating:
1.0

When I arrived to pick up my truck, there was only one guy there WITH NO HELP, trying to rectify a situation, a very long line, 3 people who couldn't help but to be ridiculous, people coming and leaving out of frustration from the wait, i finally get to go move my stuff, and whoever came in had the audacity to call to rush me. I get back to return the truck and your staff was there talking crap about me. I've never been treated that way EVER. THE GUY WHO INITIALLY TOOK CARE OF ME (WHO IS NO LONGER YOUR EMPLOYEE) ALWAYS MAKES SURE I'M 5AKEN CARE OF.

Phyllis S. 
Rating:
5.0

Gentleman was very nice impolite store was very clean it would go back there again

Victor Gil S. 
Rating:
5.0

The general manager who assisted me with my pickup was extremely helpful and efficient.

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

SUSANNA W. 
Rating:
5.0

Customer did not leave a comment.

SUSANNA W. 
Rating:
5.0

Customer did not leave a comment.

SHAWN M. 
Rating:
5.0

Customer did not leave a comment.

Trina F. 
Rating:
5.0

I was very pleased with the ease of using the online to make my reservation, the vehicle was ready for me when i got there. The return was easy also.

Valda M. 
Rating:
5.0

Customer did not leave a comment.

Ebony K. 
Rating:
5.0

Customer did not leave a comment.

Joanne B. 
Rating:
3.0

The GM Is class act.. . He is a good man!

Todd C. 
Rating:
5.0

Customer did not leave a comment.

SHAWNTA A. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE W. 
Rating:
5.0

I was satisfied with the service. While picking up the van, I had added a utility cart to the reservation. Unfortunately, when verifying the mileage and gas level, I forgot to to obtain the cart. I had already left the site, so I was was prepared to eat the utility cart fee. But. Upon returning, the check-in clerk noted that I hadn't gotten the utility cart, and graciously removed the cart's service charge. It was unexpected and I was quite pleased. Thank you.

Cheryl F. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
4.0

First, let me say a big THANK YOU to Tom and the Young lady at the counter, who helped me with my Uboxes to be unloaded by my Movers. They were very patient. On did my goods arrive safely. That's debateable. I am still looking for one of the furniture coats, which I expect to find when I am done unpacking. The only improvement that I would recommend is to seal the Uboxes better. My items were full of dirt as if they had been in a dust storm.

TONIETTA H. 
Rating:
5.0

Easy peasy

Cynthia R. 
Rating:
4.0

I think that the price is too much. If you're going to make us fill the tank we shouldn't have to pay milage. And vice versa.... its like a double smack In the face...

Cheryl M. 
Rating:
5.0

The staff are very helpful and friendly. I have never had a bad experience at this location. I would recommend them to anyone. Thank you.

Khody W. 
Rating:
5.0

Awesome front desk customer service and very knowledgeable and helpful

Jason O. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

Excellent customer service!

Steve J. 
Rating:
5.0

After Hours return was difficult. I sent request for verification multiple times and never received a response.

Jody A. 
Rating:
5.0

Customer did not leave a comment.

TAMARA B. 
Rating:
1.0

The truck we had Reserve was an hour late being returned, so we had to wait. Then I called complain and the lady tried to tell my reservation was for 11am not 10am. When it came in it was dirty and not cleaned. When reserved I requested a dolly, although I was not charged for it, it was not in the truck. Then instead of returning it to the U-Haul one mile from our new house in Mesa, the lady asked me to return it to Tempe and said the extra miles would be included, because they needed a 15 foot truck in Tempe. I agreed, the next day U-Haul charged me for the extra miles. I have used U-Haul many many times and never had a complaint. This time what's unacceptable, but hey the truck didn't break down so there's that.

HARLEY D. 
Rating:
4.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Out standing service from this location

Frank F. 
Rating:
5.0

Customer did not leave a comment.

COQUET W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Excellent staff and I was very pleased with the truck. I would definitely come back to this U-Haul for my moving needs.

Sharma T. 
Rating:
5.0

The woman that helped me out was great. Thank you for the awesome customer service.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

patrick F. 
Rating:
1.0

Vehicle was clean except for the bed. We brought it back except the bed was the same as we received it. No one came out to check it when we returned it to let us know that it was dirty. We still had 15 hours on the rental agreement that we could have cleared it ourselves. First time ever we've been charged a cleaning fee and we have rented from UHaul 4 previous times.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
2.0

Car hauler tire half flat we bought a tire gage and it was half of what should be in there. The man / long time employee from west Phoenix was nice at the beginning. Then when we went back he was busy and was very rude made a very inappropriate comment that not only came as a threat but I felt unsafe if I upset him. He asked me to slide my card again then asked to have it to manually input. I said I slide my card now twice for all things I ordered also gave it on line.. then you would like to hand it to you to reput in is that working or is there an issue. He said, " First off lady you want to trust me! I'm the one hooking you car cart on the uhaul truck. So I would suggest you start trusting me. . I was shocked! The look he gave us. He followed us outside and said listen I was bombarded this women here yelling at me and another pissed she was waiting so long,then you decide to not trust me but want to trust me to hook up your vehicle. I replied, what ever. I was so upset. I work in the emergency Department and I know how busy you can get at work. Havent had a day off for 3 weeks . But I would never say something in this context and manner to customers or patients. I jumped up in the truck because I could feel my blood boil with resenting this company allowing to be treated like this. What a co.ete jerk. And he says he transfered to this uhaul and worked for 11 years and that just to get him to work out in that area they are offering him a free apartment. Well, I think you should really take a look at who you are dealing with. I plan to reach out to Coperate as this man should not be like this to customers that are spending to have a trailer hooked up safely no matter what type of day you are having.

Nannett M. 
Rating:
5.0

Customer did not leave a comment.

Ernesto M. 
Rating:
5.0

Customer did not leave a comment.

STANLEY DAVID F. 
Rating:
5.0

Best customer service ever. That is why I am a repeat customer

Shirley H. 
Rating:
5.0

No improvement needed. Awesome staff. Worked to provide everything I needed. Gave me extensions when needed. I highly recommend. That's why I am a repeat customer.

Shirley H. 
Rating:
5.0

As always. U haul was courteous, helpful and knowledgable. The manager wasexceptionable with his great knowledge and professionalism. They all made a stressful situation more pleasant.

Alvin J. 
Rating:
5.0

Customer did not leave a comment.

roger G. 
Rating:
4.0

Customer did not leave a comment.

Scott P. 
Rating:
4.0

Blank

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
4.0

I can't think of anything.

HELEN C. 
Rating:
2.0

Van that I rented had steering and brake pedal lock uo many times. I had to call Roadside assistance with all of my belongings in the van. I am not a happy customer and should NOT be charged for this.

PATTI H. 
Rating:
5.0

Both employees were absolutely helpful and courteous!!!!

Patricia O. 
Rating:
5.0

Behind the counter needs to know how to do billing better someone in uhaul needs to teach her

james C. 
Rating:
2.0

I was the only customer there and it took way to long to get me in a truck . The truck was nowhere near where they sent me in the parking lot so I had to go back in to get help to find it across the otherside of the lot. The gas was wrong and the link I was sent didn't work for me to fix it so again back inside I go to get them to fix it. This all caused me to be late to my drop off and I had to rent the truck for another day. The price was wrong because they couldn't even look at the notes that should have been in the reservation. I called customer service and they were very nice but no real help, I was told they would call me but still no call. All in all it was a very bad experience next time I will probably use another location or just go to Budget.

GEORGE C. 
Rating:
5.0

Customer did not leave a comment.

Brad S. 
Rating:
2.0

The truck I rented had a piece added to stop the rolling door from going into the body of the truck and getting stuck. It did not work and I almost lost a finger trying to release the door. The office could not mail me my closure paperwork and I had to drive to the location to pick it up.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Brad S. 
Rating:
5.0

The whole staff was very helpful and professional!!! I will always use this location in the future

Jennifer C. 
Rating:
5.0

Store manager was AWESOME!

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

sean K. 
Rating:
4.0

Have enough dollies on location. It held up my move trying to locate and pick up from another location.

James J. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Jenniffer M. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

This uhaul station is always prompt, effecient, and exceptionally c professional, I always enjoy my visit to the 19th avenue U-Haul.

TONY P. 
Rating:
5.0

They younglady and young lady were amazing and very helpful. Kudos them both. They deserve a kudos

Anna K. 
Rating:
1.0

Gas tank was broken. Wouldn't take gas. Please send receipts after equipment is returned

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE B. 
Rating:
4.0

To the lovely woman behind the counter, don't sweat the small stuff. You will get quicker. Do not let people's impatience take your peace.

Kevin L. 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Very low mileage truck extremely helpful personnel very quick very kind what more could you ask for except the lower prices and we all know that's not going to happen.this location and personnel have always been well above satisfactory

RONALD R. 
Rating:
5.0

Customer did not leave a comment.

Dorothea L. 
Rating:
3.0

Customer did not leave a comment.

Audrea M. 
Rating:
5.0

Customer did not leave a comment.

FRANK C. 
Rating:
4.0

They charged me $100 from my account. I only used up about $55 and until now I haven't received my refund of $45.

ritche T. 
Rating:
5.0

Associates were really outstanding made it easy to pick up and drop off excellent customer service

DAVID V. 
Rating:
5.0

Every time I come in to do business with Uhaul, it's ALWAYS good service. This time I came there There was something wrong with my account with Uhaul, The fella named ANGEL worked DILIGENTLY To fix the Situation. He Had GREAT customer service. Thank You Uhaul.

rhodesia H. 
Rating:
5.0

I was so impressed with the young lady that helped with my reservation and showed me trucks. I found all of the staff that I encountered just so savvy on customer service. You have an awesome team at this location.

Peaches S. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO R. 
Rating:
4.0

Customer did not leave a comment.

RONALD P. 
Rating:
5.0

The staff were extremely courteous, knowledgable and professional. Great customer service. Thank you to the two gentlemen on duty the day of my rental.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

Francis A. 
Rating:
3.0

Customer did not leave a comment.

CATRINA B. 
Rating:
5.0

CX service was AMAZING! Everything was ready to go when I arrived and while transaction went very smooth

Deedra C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer J. 
Rating:
5.0

That blonde with the pretty eyes is very dedicated, saw how she controlled perfectly 2 complicated customers and turned that frown upside down on their faces.

ESTEBAN O. 
Rating:
4.0

Great Customer Service. Workers where knowledgeable.

MARIANNE M. 
Rating:
5.0

Customer did not leave a comment.

Alexander H. 
Rating:
2.0

Have the vehicle ready for the customer. Don't have the customer run around the lot looking for a suitable truck. Don't charge the customer, who reported an unclean truck, the cleaning fee. If you say you guarantee a $50 rebate for the truck not being ready actually give it to the customer.

Ray E. 
Rating:
5.0

Sara the owner was lovely and got me in and out quickly. Very pleasant and efficient 3xperience.

TODD S. 
Rating:
3.0

The process is very time-consuming. Most of this process could have been done either by online verification or prior to picking up the vechicel

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Terrence G. 
Rating:
1.0

Customer did not leave a comment.

Christopher E. 
Rating:
3.0

Make sure the trucks are completely dented n fucked up, other than that they were the only uhaul that had 9foot cargo vans

Amara T. 
Rating:
5.0

Mason and Carlos were great! They had my U-Box out and ready as needed. Thank you so much! Great service.

Sue L.  |  Overall Experience 
No reviews have been submitted for this location.

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