Customer Reviews for U-Haul at 67th & Bethany

3,963 reviews

6001 N 67th Ave   Glendale, AZ 85301
(@ Bethany Home Rd)

(623) 937-3975

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(623) 937-3975

6001 N 67th Ave
Glendale, AZ 85301
(@ Bethany Home Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Kathy F. 
Rating:
5.0

Customer did not leave a comment.

Yuleidys C. 
Rating:
5.0

Customer did not leave a comment.

JOSEG G. 
Rating:
5.0

Truck used a lot of gas and had to stop a lot to fill the tank back up but everything else was great. Manager Robert was very professional and courteous.

Barbara B. 
Rating:
5.0

Excellent service would highly recommend renting here prices are great and service is excellent

Gustavo A. 
Rating:
1.0

Had to wait 5 hours and 2 back and forth trips to get a swap for a broken uhaul truck. Uhaul roadside does not care to respond to calls made when truck is broken down even if the renter is waiting outside with their broken truck in 113 degrees fir 5 hours. After such bad experience they did not even refund the money back to us.

Harikumar N. 
Rating:
5.0

I can't think of one change you could make that would improve anything for your next customer - your service is absolutely excellent as it is now.

Robert S. 
Rating:
1.0

Tried renting a trailer with bald tires and would not find a trailer replacement for me, I had to be the one to call for customer service. After an hour, the location finally found another trailer for me that I had to drive an additional 20 mins to.

Yvonne C. 
Rating:
3.0

Charged me additional when i left w quarter tank

Alyssa D. 
Rating:
5.0

I've been renting from U Haul many times over the past 3 to 4 years and I recall only one time that I raised an issue with U Haul rental. U haul resolved my issue and I have been completely satisfied with your services before and after the issue. That's why I am a repeat customer.

John H. 
Rating:
1.0

The manager needs to learn better customer service, she was really rude and even threatened us that she was not going to help us after uhaul made the mistake that ruined our day by overcharging my card $1000 so I was unable to move into my apartment.

Rogelio A. 
Rating:
5.0

Customer did not leave a comment.

JOSEG G. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

Heshimu H. 
Rating:
4.0

Customer did not leave a comment.

Annalisia P. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Customer did not leave a comment.

cindy M. 
Rating:
5.0

Customer did not leave a comment.

Hector B. 
Rating:
5.0

Customer did not leave a comment.

Laurie H. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Johanna L. 
Rating:
5.0

Customer did not leave a comment.

FRANK A. 
Rating:
1.0

Terminate the employment of all the employees at that Uhaul facility.

Dion M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin G. 
Rating:
5.0

Customer did not leave a comment.

Chau N. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
5.0

Everything went well. Efficient, fast and friendly service. Entire procedure went smoothly and quickly.

Carolina H. 
Rating:
5.0

Na

Fernando R. 
Rating:
5.0

Great service. Very quick getting in and out of there. Very helpful staff.

Blanca B. 
Rating:
4.0

Customer did not leave a comment.

Daniel G. 
Rating:
1.0

Would want my full refund misleading quotes

Mark W. 
Rating:
5.0

The ability to extend your rental after pickup should be a thing.

heather R. 
Rating:
5.0

Customer did not leave a comment.

Mary P. 
Rating:
4.0

I remember they used to bring you your truck and show you everything instead it was just a point and direct. Very friendly nice clerk she was awesome but just the extra touches were really lacking

Elizabeth J. 
Rating:
5.0

Everything went great and Amanda was very competent doing her job. Thank you.

sandra O. 
Rating:
4.0

Never got a call back when returning truck, after hours, to confirm return.

Marie W. 
Rating:
5.0

Customer did not leave a comment.

Lawren C. 
Rating:
5.0

Customer did not leave a comment.

PLINIO V. 
Rating:
1.0

Customer did not leave a comment.

Latriece L. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
1.0

I don't know what to do I reserved a truck for a friend using my credit card because she didn't have one and I was told to buy her a gift certificate and it would pay for the U-Haul I did so when she got there to pay for the U-Haul she was told that I had to be there please explain what's this morning gift certificate if the person is buying it has to be on site when it's used please contact me or give me my money back because right now she had to pay out of pocket for a gift I got

muriel O. 
Rating:
5.0

My reservation was at 9am and thank goodness I made one weeks earlier because this place gets pretty packed. There was only 1 guy working but he was helping 2 people at a time. He was very efficient and nice. I didn't have to wait long once it was my turn. Everything was ready on time.

Belinda C. 
Rating:
5.0

Customer did not leave a comment.

NOEL V. 
Rating:
4.0

Customer did not leave a comment.

Thuyen N. 
Rating:
4.0

Customer did not leave a comment.

Darrell K. 
Rating:
5.0

Customer did not leave a comment.

Salvador S. 
Rating:
1.0

The truck was dirty with alot of trash and was told had an amount of gas when it didn't and had to over fill to not be charged extra.

Angelica M. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Tina R. 
Rating:
5.0

They are always friendly. I've never had an issue with my rental. Check out and in are a breeze. I highly recommend this location.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Victor D. 
Rating:
5.0

Customer did not leave a comment.

RamDominik B. 
Rating:
5.0

Customer did not leave a comment.

Troy L. 
Rating:
5.0

Good

Rocio M. 
Rating:
4.0

Customer did not leave a comment.

robyn A. 
Rating:
5.0

It was quick and easy

Orlando A. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

The pricing was very obscure and not explained well. We ended up paying way more than we expected when we first rented the truck. Will likely not use them again.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
4.0

Truck had a bad tire upon pickup; CSR put air in front right tire. Tire was completely flat next morning costing me 2 hr 50mins of time and labor on 7/7/22. Next morning 7/8 front left tire was flat costing another 4 hrs of time and labor; with the excessive delay I was compelled to rent another vehicle from another company. Because of the loss time and labor I had to rent a vehicle for an additional 2 days 7/9 and 7/11 and acquire additional labor. I recommend improving the maintenance on the vehicles and provide expedited roadside service especially with temperatures as high as they are in the Phoenix area.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
4.0

Customer did not leave a comment.

ANNETE S. 
Rating:
1.0

Customer did not leave a comment.

milagro C. 
Rating:
5.0

Customer did not leave a comment.

Antecedes M. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

Maria D. 
Rating:
5.0

Customer did not leave a comment.

Josh C. 
Rating:
5.0

Great customer service.

Charles G. 
Rating:
2.0

took trailer the pin came off the trailer either it broke or the guy taking the pick took the Steel pin out of the trailer when he was taking a pick the trailer ball joint came completley off and almost cause a collision i pulled over and a road side state repair driver helped me put a piece of rebar

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Doleras C. 
Rating:
5.0

My location was changed . I was sent a last minute nonfiction at 6AM day of pickup . I would like to have been informed the day before and a phone message.

Herbert O. 
Rating:
3.0

Saw a dead cockroach under the boxes by the seating. Had to return truck late due to problem accessing storage room at another location. Was charged for 2 days

Laurie M. 
Rating:
5.0

They were friendly and very helpful!! GREAT CUSTOMER SERVICE!!

Bobby J. 
Rating:
5.0

The Gentleman that took care of me for rental of the trailer went above and beyond expectations. Great service 100% satisfaction. He is is an icon for uhaul.

Blaine K. 
Rating:
1.0

Customer did not leave a comment.

STARSHA D. 
Rating:
5.0

Thank you

KATHERYN L. 
Rating:
4.0

Overall good experience

blas M. 
Rating:
5.0

Customer did not leave a comment.

samatha Z. 
Rating:
5.0

everything was good

Davincey B. 
Rating:
4.0

Customer did not leave a comment.

MARGARET G. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
2.0

My car was vandalized while I was out with my u-haul truck. The facility needs to improve security for people who park their cars at the site.

Don C. 
Rating:
4.0

Customer did not leave a comment.

Mikel R. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA M. 
Rating:
5.0

Wonderful customer service

REMIKIYA D. 
Rating:
5.0

Robert is easy to deal with and always courteous.

Roland L. 
Rating:
5.0

Customer did not leave a comment.

Joellynn G. 
Rating:
4.0

Customer did not leave a comment.

Sylvia Q. 
Rating:
1.0

I was charged $15 with no explanation and it hasn't been refunded.

Nicholas P. 
Rating:
5.0

Customer did not leave a comment.

Donita J. 
Rating:
5.0

Great customer service also needed the truck some extra hours and was no problem

ANITA P. 
Rating:
4.0

The location is fine, good service. BUT, when a confirmation email is sent via the web bots/mail bots - it would be VERY helpful if the confirmation email included: DATE: TIME: LOCATION ADDRESS LOCATION PHONE NUMBER

Paul H. 
Rating:
5.0

The store manager needs to be more customer friendly.. I had an incorrect ball hitch, I did not have the proper tools to remove the hitch and did not help. I had to get a tool, remove the ball and purchase a correct size ball. I was hesitant to say anything as I did not to go any where else. This location was close to my home. I'll come again. I did learn to have proper tools.

Mi W. 
Rating:
5.0

Customer did not leave a comment.

Franco S. 
Rating:
4.0

Good

ramon G. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

CRAIG K. 
Rating:
5.0

It was a great service and doing everything fast

amadeo Z. 
Rating:
5.0

Customer did not leave a comment.

Heidi R. 
Rating:
5.0

Always a pleasure renting here

mike w.  |  Overall Experience 
Rating:
2.0

We asked to rent a trailer for the ubox to tow it home and the person there would not accommodate us. It appeared he was short staffed. There was another customer there hooking up their trailer withou

Cristian S.  |  Overall Experience 
No reviews have been submitted for this location.

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