And employee could have been a little more courteous when we pulled out we're just switching drivers and he comes out yelling you can't park there it's for trucks on the overall I was not pleased by his performance then he says here's the keys to the truck and it's over thereTHIERRY H.
U-Haul at 67th & Bethany
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer serviceRAMON S.
Customer did not leave a comment.ROBYN D.
Decent customer service. No complaintsJESSE R.
Customer did not leave a comment.DARYL W.
Customer did not leave a comment.SYDNEY S.
Just keep up the good job and keep hiring people like that gentleman who help us I think was KyrenGEORGE F.
My only problem was the guy working there wasn't wearing a mask.Sarah S.
The truck that I have rented was very dirt dusty and the brakes were not good enough..MARISOL L.
Customer did not leave a comment.Solomon R.
Customer did not leave a comment.Jimmy L.
moving truck out of spot was super tight , mirrors literally have to be bent in to move truckChristopher A.
Kyrne went above and beyond to make sure I was taken care of. Honestly made my day.Michael B.
Check engine light was on and there was cigarette ashes all over the cab.Matthew R.
Customer did not leave a comment.KERRY O.
I went to the 67th ave and Bethany Home location and was helped by a wonderful lady. She was working by herself and very busy, but took the time to see that I was having a bad day and did something nice for me. Great employee, I just wish I got her name.KENDALL S.
Customer did not leave a comment.Danny R.
Customer did not leave a comment.SHAYLA H.
Customer did not leave a comment.ANA R.
Customer did not leave a comment.Vincent F.
Customer did not leave a comment.Melisa J.
Call and tell people when the lock you have is wrong at sign up so a new one can be bought and not wait for the mail service to mail you keys that take so long you lose money out of inconvenienceAshton L.
Everything was perfect the gentleman assisting me with the return process was very professional and helpful.RENE T.
Customer did not leave a comment.ARTHUR P.
Customer did not leave a comment.Dale C.
Customer did not leave a comment.AMJED A.
Everything was greatJOHN V.
The process was quick ,customer service was good and the price was reasonableCHRISTAL C.
Customer did not leave a comment.JOSE P.
Customer did not leave a comment.Dalon H.
Customer did not leave a comment.ANTHONY O.
The representative was very helpful and extremely politePAUL Z.
I went to a U-Haul on Glendale and 51st and was met with a young woman who was a little short, rude and she almost came off as blaming me for asking questions. I didn't want to give THAT woman/uhaul my money. I found a location that was closer to me and the young black man (Im sorry I forgot his name) was amazing. His customer service was spot on, he had an amazing attitude, was nice and super helpful. I came up there twice and each time he was the best. I will gladly give my money to uhaul 10x over if they were all like that gentlemanErika S.
I was told that my reservation guarantee would not be honored. The blonde rep who assisted me was not nice.ANGELA L.
Customer did not leave a comment.ANTONIO L.
Customer did not leave a comment.Whitney L.
Customer did not leave a comment.MIGUEL G.
Customer did not leave a comment.ZABIHULLAH W.
The only issue was that I requested a van and ended up with a 10 foot truck it was a bit more climbing than I wanted but other than that it was goodJames M.
Have a 2nd person working there especially on the weekend. Kyren Wilson was trying to ensure that everyone was taken care of in a timely manner but indeed needed extra help. He kept a smile on face and never lost his cool even though people were upset that it was taking a little longer than expected.YULIANA S.
They charge me inappropriate and still dealing with itARLIN C.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.MARC A.
Customer did not leave a comment.CHARLES T.
Customer did not leave a comment.Rene V.
Customer did not leave a comment.Carl S.
Customer did not leave a comment.STEPHEN P.
Return site was understanding of our concernsDaniella G.
Customer did not leave a comment.MARCO M.
Great peopleDargar B.
The gentleman that assisted me was absolutely wonderful. He was fast efficient and helped answer all my questions. I will definitely be coming back on my next move!Dulce T.
Customer did not leave a comment.Bobbie jo H.
After this horrible experience after using U-Haul for 25 years we will no longer. We will pay 3 times more for a better experience!!Edwin H.
Customer did not leave a comment.SCHUANTE H.
The whole purpose of no contact and checking in on the app is defeated when you have to walk inside to get the keys.TAKYSA R.
Customer did not leave a comment.FALISHA S.
Customer did not leave a comment.RAHSHAUN C.
Lock your trucks. We had 3 homeless people in our rental truck. The manager was there to inspect and clesn the truck before we left.David R.
Customer did not leave a comment.DIAN G.
Customer did not leave a comment.Sandra J.
Customer did not leave a comment.EDWARD D.
Customer did not leave a comment.JULIO C.
I rented a car hauler. The front wheel straps were tangled adn we spent an hour untangling & removing knots. This put us behind making our move schedule.EDWARD Y.
Customer did not leave a comment.Amber Q.
The online phone app needs workMichael F.
Amazing people work here, have used this location to rent 6x12 trailers multiple times and have always been very satisfied with the service. Last time I came in a girl named Dallas helped me, she does an awesome job helping customers, definitely an asset to this location.Erwin M.
Customer did not leave a comment.Mary R.
Bad brakes on truck and almost had an accident because of it, i told the owner but no responseEKENE A.
I wish I could remember the gentleman that helped me he made the experience great and I left laughing super friendly extremely helpful.cayla L.
Customer did not leave a comment.Bruce L.
Reducing the wait times by having more than one employee in the store. I give Amanda Miera an excellent rating because she did everything possible for each and every customer when she had to deal with everything by her self without any other help or staff. She is what made that store excellent, and many customers such as myself didn't have reservations. Each time I was in the store, there were at least 4 customers waiting Saturday afternoon. I give Corporate management a poor rating by not not having am employee from another store assigned to help her out that dayANTHONY S.
Customer did not leave a comment.Edward D.
Customer did not leave a comment.Roy T.
Customer did not leave a comment.JORGE A.
Customer did not leave a comment.DAVID M.
I don't think you need to do anything else. I had a great experience with Dallas and Bijun pick up and my return. Both displayed excellent customer service and professionalism. If I had an improvement for you they would be your solution- hire more men and women like unto them.MICHON C.
Customer did not leave a comment.Jorge Luis H.
In all the years I've used a U-Haul never had issues until this experience. It started off I was scheduled to pick up at 43rd in Camelback which was fine. Then the day before my pick up Casey called to confirm my pick up however this time she said I needed to pick up at 35th and Indian school which is not the location I set up for. Then that evening I received a text message to confirm to pick up on 51st and Glendale again which is not the location. So the day of pick up I went to 51st and Glendale as advised by a gentleman and of course there was no vehicle for me to pick up as they said supposedly someone I didn't drop off the truck. Then I was advised to go to 67th Ave and Bethany pickup the truck. Then when I was done with the truck I was told to drop off at 9160 W. Van BUREN And of course that facility was closed and I could not drop off the vehicle then I called and was told to drop it off at 9123 West Van Buren. I dropped off the key And there was an older man there and just stay to leave the keys on the counter that did not seem very secure for me so I called the one 800 number to let them know that I dropped off the truck. In all my years with using you have never had this much trouble. Hopefully my next experience won't have this much difficulty. U-Haul really needs to get organized and planned for the day when vehicles are reservedAnna G.
Dallas is awesomeCHRISTOPHER H.
Dallas was amazing to deal with. Very professional and helpfulDONETTE S.
Customer did not leave a comment.Richard W.
You guys are doing great! That Amanda you have is very knowledgeable and efficient at her job. She made it easy to get my truck and all the extra stuff I needed for my move. People in customer service could learn a lot from her! Keep up the good work!DALLAS A.
On a Saturday morning there was only one person working the counter. I didn't see anyone else outside either. He did an excellent job getting people processed, sometimes using two registers to do it. It's hard for him to go outside to hook up a trailer while 5 people wait in line for assistance. Maybe another person to help around there is needed during busy times.JOHN S.
Nice customer service !!Cesar O.
My first time and it was a great experienceTheophilus M.
Amanda went above and beyond to help us with our rental. She was an absolute gem! Thank you for having such an amazing person work for you.dora A.
Customer did not leave a comment.josh S.
Customer did not leave a comment.Rommel Cabanlong M.
Need more than one person waiting on customers I had a reversation and waited almost 45 minutes not acceptableALLEN L.
Customer did not leave a comment.Frank M.
We received a call at 8:15 pm the night prior to when we were supposed to pick up the uhaul. The woman said that they did not have the truck we reserved anymore for 7 am and it would not be available until noon that day. This trip was planned weeks in advance, and we were traveling to California to pick up things. Leaving at 12 noon was a huge shift to the original agreement. On top of that, the woman from Uhaul did not offer any apologies for this inconvenience. I work in customer service, and it is these times were it is important to at least make things right. The woman from uhaul proceeded to tell me that she could not â€œpredict the futureâ€ so she couldn't guarantee my uhaul to be there (which I had reserved weeks prior). After this conversation the next day, My husband went in and spoke to the manager who said he had no authority to give us any discounts. So my husband spoke with the head department who told us that manager he just spoke to had full and complete authority to give us a discount for the inconvenience. It seemed as if no one could help or offer any type of compensation for our loss of time going to California. Finally, the manager said we can only give you 50$ off. So reluctantly we took the 50$ as that was apparently all they could offer, but we will not be returning as customers. Our experience was awful, and I hope this doesn't happen to anyone else!adam R.
Terrible customer service upon receiving the rental we were told not to wory about inspecting the vehicle for damages while returning the rental we were questioned about the condition of the vehicle very rude like also after seeing we hade sprung for the insurance informed us to disregard the unnecessary rudenesselizabeth M.
Customer did not leave a comment.TAMERA K.
Improve customer service people train them to be more knowledge about the job stop hiteing liars to represent your company had trouble with this company before about the same shit the lady told me I would get 30% discount on the gas if I brought the truck back where it was when I rented it I was told.at the drop off site that she played she was late hooking up the truck everything they quoted to me was a lye I feel that I need to be compensated for some of my moneyLinda W.
Everything was really goodFAUSTINO L.
Customer did not leave a comment.DOMINIQUE W.
Customer did not leave a comment.TANYA G.
Customer did not leave a comment.Markeeta F.
Customer did not leave a comment.John A.
When I went to return the equipment, the rep barely acknowledged that I was there and continued typing for 10+ minutes. She then accused me of being 18 hours late when in actuality I was an hour late and still proceeded to charge me an extra day. I am seriously reconsidering using uHaul in the future.Hayden W.
Always a pleasure renting heremike w. | Overall Experience
We asked to rent a trailer for the ubox to tow it home and the person there would not accommodate us. It appeared he was short staffed. There was another customer there hooking up their trailer withouCristian S. | Overall Experience
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