Customer Reviews for U-Haul at 67th & Bethany

3,713 reviews

6001 N 67th Ave   Glendale, AZ 85301
(@ Bethany Home Rd)

(623) 937-3975

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(623) 937-3975

6001 N 67th Ave
Glendale, AZ 85301
(@ Bethany Home Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very accommodating and easy

DANIEL S. 
Rating:
3.0

Customer did not leave a comment.

Karma F. 
Rating:
5.0

Can't think of anything. Everything went smooth!

EDWARD S. 
Rating:
5.0

Jeffrey was a one man wrecking crew. I was in there Saturday and Monday and Jeffrey was their getting people in and out; from people checking out equipment to checking equipment back in. He was patient with each of us and took care of business as the line got longer. It's clear that this location could use additional staff; more importantly another employee with Jeffrey's work ethic.

BRANDON W. 
Rating:
4.0

Add more people that girl was by herself and very busy

ALLEN L. 
Rating:
5.0

More availability of the item I needed to rent.

RUSTY F. 
Rating:
5.0

Customer did not leave a comment.

SIDWELL G. 
Rating:
1.0

Customer did not leave a comment.

DALE M. 
Rating:
1.0

Even worst this man refused to assist me and take my rental!! It's like UHUAL keeping treating me worst and worst! Everything about my experience was awful! Painful!!!! And to be tossed to the side as if moving isn't already stressful enough! Literally will never recommend and I will never use again!

ESMERALDA R. 
Rating:
5.0

Customer did not leave a comment.

BLAINE K. 
Rating:
5.0

The customer know if they accidentally left something in the cab that would be great other than that everything was wonderful

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

Guillermo G. 
Rating:
5.0

Nothing

JANICE B. 
Rating:
5.0

Customer did not leave a comment.

TIERRA J. 
Rating:
5.0

Customer did not leave a comment.

LORI J. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE J. 
Rating:
5.0

Customer did not leave a comment.

Charlettye F. 
Rating:
5.0

Customer did not leave a comment.

Justin J. 
Rating:
5.0

Thank you to your staff, I will be back in a few weeks.

AARON F. 
Rating:
4.0

We reserved at 27th ave location. They called to say sorry we dont have a truck for you w/in 100 miles the day b4 we were suppose to pick up. We dont guarantee we will have a truck the size you need. What do you want to do. I freaked out, what do you think, after an hour back and forth, she finally checked locally and found one. I think she should have done that b4 she called me. Also we tried to cancel the free storage which was an hour away from us. and everyone said sorry we can't do that. So when we got moved I called the storage place direct and they said no problem we can cancel. Those other people must have been new. VERY FRUSTRATING EXPERIENCE.

JACKIE U. 
Rating:
5.0

Jeffrey was amazing he help so much when it came down to finding a U-Haul and also a storage unit ... Was super nice and very helpful would always go to this location!!!!

Jacob A. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

Very clean very friendly and come Vignon and they had what I needed it thank you for your services I love you U Haul U Haul

Erma K. 
Rating:
1.0

I went to the hospital got out the car was towed with out me knowing then charged me for a towing

DARNELL C. 
Rating:
5.0

Great and friendly customer service!

ROGER T. 
Rating:
5.0

Customer did not leave a comment.

SHERRI J. 
Rating:
5.0

Customer did not leave a comment.

Heidi S. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
4.0

Customer did not leave a comment.

ADRIAN T. 
Rating:
5.0

😁😁😁

DAINA S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER V. 
Rating:
5.0

Customer did not leave a comment.

ERICK V. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Maybe hire more counter personnel

JAMES L. 
Rating:
5.0

Amazing customer service and I would totally recommend this location. Thank you SO much!

DEBRA H. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

MARK E. 
Rating:
5.0

Customer did not leave a comment.

BRENDA H. 
Rating:
2.0

Service was very good. It is difficult to get in and out of the business due to its location though.

RICHARD D. 
Rating:
5.0

All good

JUAN N. 
Rating:
5.0

Customer did not leave a comment.

Dewey T. 
Rating:
3.0

First off worst experience ever with Uhaul. Was quoted one price online then picked the truck and was charged an extra $70 The guy was like he didn't see it on my reservation. The truck had inadequate headlights to drive st night. Even with the high beams on you could barely see the freeway. Turned an 11 hour ride into a 2 day adventure. The auto transport all tires were semi inflated. The straps came unlocked like 4 times during the trip. If the chains hadnt of been strapped to the cars rear end and front sway bar could of possibly lost my 1969 el camino on the freeway of we weren't constantly checking the mirrors to see if the straps were flapping in the wind or pulling over ever so often to retiggten the straps to be safe. So had to file a complaint with corporate about my rates and they saw I was only supposed to be charged the online quote. Needless to say now waiting to see how they plan on rectifying the horrible experience and refund me je difference and compensation for their faulty equipment. Stay tuned!

MATTHEWS W. 
Rating:
5.0

Na

ALISHA A. 
Rating:
5.0

Customer did not leave a comment.

EDWARD T. 
Rating:
3.0

It was gre8

JACOB Q. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
3.0

The U-Haul employee working here was awesome. The area is a little sketchy and there are a few questionable people walking around and in the lot.

WILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

BEVERLY C. 
Rating:
5.0

It might help to have a memo on how lights turn on or off. I turned light off and the dome light stayed on. I tried all switches I knew for lights. It could run down the battery.

KAREN V. 
Rating:
5.0

Do not use POG movers. Unprofessional and multiple broken items when receiving at new location

Janice F. 
Rating:
1.0

Was overcharged the guy at the counter couldn't explain why and my reservation was for 4 hours but they switched it to 3 and I had also put the lowest insurance then they changed it to the highest

Crus C. 
Rating:
5.0

Customer did not leave a comment.

TIERRA J. 
Rating:
3.0

Customer did not leave a comment.

Ashley H. 
Rating:
5.0

Service was kind courtesy knowledgeable excellent customer service even the phone service was excellent when I called to extend my rental thank you U-Haul for doing a beautiful job on helping me move and relocate I will recommend U-Haul to all of my friends and family thanks again EVELYN WILLIAMS🐖

EVELYN W. 
Rating:
4.0

The staff there they're specifically Amanda they're great understanding people and very helpful. Thank you for best service . John Ell

JOHN E. 
Rating:
4.0

Order from inside driving area was unbearable. Clean but smelly.

GENEVA B. 
Rating:
3.0

I got the truck. No dolly. Boxes of trash in the back. It also had cigarettes and pieces of pizza. Very dirty. The inside smelled like marijuana.

Lorena L. 
Rating:
5.0

The app and website both had issues loading the rental extension page for me. I was able to call and have the trip extended, but had to sit on hold for 30 minutes. Also, a better experience with the website booking would be helpful - Searching by specific vehicle, location, and days needed brought up several locations. I picked the one that worked best for us, but the location was changed on us about an hour after we booked online. It made it a bit confusing, and during the change our trip somehow went from a three day rental, to a 4-hour rental with same day return. Other than those items, which is rather minor in the grand scheme of the experience, we enjoyed the service and plan to utilize it again. This location in particular was small, but had a very personalized feel to it, and the gentleman that assisted us with getting the keys was very polite.

Jose C. 
Rating:
5.0

Great service!

RONALD L. 
Rating:
5.0

Customer did not leave a comment.

THONG P. 
Rating:
5.0

Customer did not leave a comment.

MARC M. 
Rating:
3.0

Customer did not leave a comment.

Mario M. 
Rating:
5.0

Poor guy was by himself but still helped me

CHRISTINA P. 
Rating:
4.0

I rented a dolly, but it wasn't on the truck. I would just suggest to make sure all the items that we rent are there, please. I'm a girl and going back to the location to pick it up it was a waste of time for me even more cause I had to do it by myself, but overall it qork as needed.

Estefany B. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL P. 
Rating:
5.0

I actually dropped at wrong location but otherwise , got the job done.

Zenith G. 
Rating:
4.0

Customer did not leave a comment.

GREGORY L. 
Rating:
5.0

Customer did not leave a comment.

EMELIA T. 
Rating:
3.0

Your system is the absolute WORST I've ever experienced. I waited for so long to book the reservation, then after I booked it; there was more run around. When I thought I was done, I then was met with more runaround. They ask for an alternate person and if they don't answer, we have to start all the way over. The store clerk can't help because the online people have “control” of it. Just a complete joke. Uhual and it's online system is complete trash and doesn't make it easy for the customer to be quick about it. I spent 45 mins just dealing with the foolishness.

Mykala C. 
Rating:
4.0

N/a

THONG P. 
Rating:
5.0

Customer did not leave a comment.

KRISTA B. 
Rating:
4.0

Had to use app to puck up truck strongly felt it wasn't user friendly! If you are not a complete wiz at using your phone to sign up read the fine print ect I wouldn't recommend picking up or dropping off truck when their closed. Everything else was great!

Tammy R. 
Rating:
3.0

Customer did not leave a comment.

THIERRY H. 
Rating:
5.0

Customer did not leave a comment.

CHLONDA B. 
Rating:
5.0

Customer did not leave a comment.

JANICE H. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M. 
Rating:
5.0

Great customer service, knowledgeable employees

ERWIN M. 
Rating:
5.0

Customer did not leave a comment.

Cherie C. 
Rating:
1.0

Horrible customer service when I picked up, representative not willing to do a walk thru, didn't care about my concern regarding the vehicle I was driving plus it was in poor condition, not clean at all

VERONICA H. 
Rating:
2.0

The truck was extremely dirty, smelled like a 100 year old bar, had a leak in the driver side rear tire that I had to air up every morning,, AND I was told at pickup that after 100 miles the mileage charge would drop to .19 per mile, I was charged .59 per mile for the entire rental.

Jeremy K. 
Rating:
5.0

Customer did not leave a comment.

Kira T. 
Rating:
3.0

Don't charge ridiculous fees for gas

Dominique D. 
Rating:
5.0

Customer did not leave a comment.

Cristina G. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA G. 
Rating:
5.0

Customer did not leave a comment.

ARMIDA R. 
Rating:
4.0

Customer did not leave a comment.

JASON E. 
Rating:
4.0

Have additional agents available at this location on all shifts.

GARFIELD W. 
Rating:
5.0

Customer did not leave a comment.

Joe R. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER F. 
Rating:
3.0

Customer did not leave a comment.

Dazha W. 
Rating:
5.0

Customer did not leave a comment.

ESTEBAN G. 
Rating:
1.0

Truck broke down and had to be towed

MARQUITA G. 
Rating:
5.0

Nothing overall experience was amazing

Jessica D. 
Rating:
1.0

Customer did not leave a comment.

AHMAD B. 
Rating:
5.0

Customer did not leave a comment.

AURELIA B. 
Rating:
4.0

Customer did not leave a comment.

BRANDY K. 
Rating:
5.0

Keep the same rep that took care. Of my rental. Very professional and very courteous.

Reuben M. 
Rating:
5.0

Customer did not leave a comment.

ROSEMENE J. 
Rating:
1.0

The truck was dirty little bugs and I stuck overheated six times I have to call it off every time took me 11 hours from Arizona to Anaheim and after all the Charge me $20 more wish I took it before the time

AHMAD B. 
Rating:
5.0

Friendly and professional service.

JASON K. 
No reviews have been submitted for this location.

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