The personnel that are checking the vehicles in after drop off need to improve their english or you peole need to change your DEI policies! Couldn't undertsnad the fellow who checked ours in and then he got rude / loud when I havd to say pardon me 4 DIFFERENT TIMES CONSECUTIVELY. Like it's my fault I couldn't understand him???????
john aCustomer Reviews for U-Haul at Blackfoot Trail
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Came at close to drop off but everything was good!
Damian HIt’s been 3 days still haven’t gotten my damage deposit back, on debit cause the other guy, didn’t know how to do it, and there wasn’t a supervisor in at the time
SHELLY GI thought I had scheduled online a drop off at a location 8h away from Calgary (Kelowna, BC)! It turns out that perhaps during page refreshing, the online booking system automatically assumed I wanted to drop the unit off at the same location. This was not the case. I did not pay attention (I should have not trusted your system) and drove 8h to where I needed to be. I had no idea U-haul had in town units and out of town units, and nobody reminded me of this or that I had to drop off the unit at the same place where I picked it up. In any case, when I went to the U-haul drop off place in the city 8h away from Calgary (Kelowna, BC), I was told that I had to drive back to Calgary and was threatened with an 800 dollar plus bill if I did not. I spoke with three different people at customer service both in the US and Canada and no help was provided. As a result I had no choice but to drive back another 8h to return the unit in the middle of the night. It was a horrible experience all around. Customer service was a disaster. I will avoid U-haul going forward. Good companies do not treat customers this way. They know better. I am so disappointed! I rate the service withi a 0 out of 10. I will post this in social media. I take some of the responsibility for not paying attention and trusting your modus operandi.
Pere SHire more staff, or have more people working on such busy days. The staff that were in were all great, but given the volume of customers, extra staff would have made for a smoother experience for all involved
Megan TThey were super busy but still were so friendly and kind and helpful! A very positive drop off experience.
Jodi-Anne GThe guy that helped me was great. I’m a good mood, upbeat. It really helped after an exhausting long weekend of moving.
Shayna FCourteous, friendly and efficient staff. Paperwork done quickly and they even hooked up the trailer. Good rates too
Erik DThe price charged did not match the advertised amount. Instead of the $49 that was promoted, the total cost ended up being nearly double. Not included: mileage, insurance etc.
Bastiaan VSemina was absolutely fantastic she was respectful and got us a truck right away as soon as we walked in. Would highly recommend this location!
Jesse SExcellent service! The staff were friendly, professional, and helpful. The equipment was clean and well maintained, and the pickup and return process was quick and easy. I would definitely recommend this location. Thank you!
Ali YDestiny was amazing, literally the best customer service we've had in long time.
Laurie BNeed more dollys for costumers
Jose BCustomer representative was very friendly and helpful.
Emir eThank you to the gentleman who helped get going quickly after a truck swap requirement due a tire issue. He also checked me in at the end of the day - great service and so nice and considerate of my time schedule. Sorry I didn’t catch his name. Sweet sunglasses too. Thanks again!
Jeanette Wtruck was not clean, the truck had lots of dash lights on and the breaks were soft. The engine was really loud and rough.
LISA FFast and friendly service. Definitely I will recommend
Richard GMy pick up location was changed which resulted in additional charge for mileage. It’s ridiculous that the extra mileage would not be refunded after talking to the traffic department. This must be how they make their money. Give people locations that are far from the requested location and charge them for it.
joel wI have been to this location twice and have had great service both times.
Darcey DA mix up occurred for my pick up. This location had been changed to a different pick up location without me knowing. The staff at this location, especially the young woman on shift on Thursday July 23 at 6pm was super awesome! She quickly reset the pick up location, got us a very clean, practically new truck and got us on our way with minimal delay. She was awesome!
Kevin MI was at the location today because I was told the appliance dolly I rented on the 24th of July was not returned… I only used it for 2 hours. I just wanted my deposit back. . When I went in I found out they believed I did not return the other normal dolly I rented 3 days before. I had no idea. I just knew I did not get my deposit back on either dolly- I was told it would come back automatically from a barely present employee but I had to go in to the location to make this happen- they never checked either dolly in. I got everything back but this seems particularly irresponsible in my opinion
craid hJust wish the ac worked
micheal lWas originally given an estimate of 3 hrs. It ended up taking 4.5 hrs. I had arranged to have a 4/5/7 pin vehicle end adapter kit wired and installed. The installer wired in a 4 pin and simply handed me the part after the install was complete. I was still charged for the labour on it. The worst part is we had this installed on a brand new, 7 day old vehicle and when we got it home we discovered a number of paint chips around the rear hatch. Overall completely unsatisfactory job and lines us up to now spend more to get it done correctly and fix the paint chips.
Matthew BVery friendly, helpful and quick staff. I was concerned because we had rented here before and had problems with bad staff. But every thing went great and the process was much more streamlined.
Erik SThere were only 2 people on duty when I dropped off. The woman was busy with another customer and told me to flag down the other guy if I saw him. He came along, looked at my contract, went out and took a look at the truck and said I was good to go. Very quick and easy.
Catherine BExcellent customer service however the driver door needs adjustment when closing or the driver panel showed an error.
Karen LThey need to clean their trucks much better. The glove box was full of garbage. The storage under the muddle seat was dirty. The windshield was full of bugs and wasn't cleaned on the inside. The mirrors weren't cleaned.
Mohamed EGreat staff
Devin SPlease know that we found a cell phone in the truck and handed it over to the staff who handled checkout. Must belong to the customer who rented the same truck before us. Please contact that person accordingly. Thanks!
Tenzin KThere was a long line to get the trailer and U-Haul did not provide an adapter from their 4flat plug tot he 7 blade. Also the trailer left turn signal wouldn't work for some of the time I had it, then started working again during the haul. Everyone was very considerate and helpful.
Dennis EThere is a shortage of parking on the street so allowing customers to park on the vacant property to north would be a benefit for customers.
LLOYD MThe rental procedure was very professional.
MEL WThe vehicle had less than a 1/4 tank of gas which was very inconvenient as I then had to get gas right away which delayed what I needed to do. I asked them to fill it up or give me another one but they would not. I was just told to bring it back with the same amount in it which is very difficult to do. A full tank is way easier to bring back the same way. It also was very loud and a bit clunky. I used to drive cube vans and 5 tons for a living and they were never as loud and clunky as this one. I get that many people drive it and that can add to it but this one was worse than others I have rented from you.
Russell DVehicle fuel gauge wasn’t working properly unfortunately tank been over filled more than It should staff didn’t redound for the extra money that been paid for fuel and vehicle mechanical condition wasn’t good
farzin sVery friendly staff and the location is perfect for what we need the truck for. The only issue I had with the truck was the air conditioner was not working. Not really an issue, and I know they can go in a moments notice. Other than that the vehicle was very clean and well maintained.
Lee BGreat service ,great people ,
Marcel MThe car hauler trailers are great, just make sure you check the tire pressures when you pick the trailer up. The last two time I've rented from here one or more of the tires had low pressure.
William SWe have a U-Haul Corporate account and this is our preferred location to deal with. Staff are always friendly and equipment availability is always good.
Yeshua MHave a bathroom for customers.
Sarah CEasy to find location, thank you to the staff who helped me, the fellow who had the truck in tip top shape - made sure I was good with everything… thank you U-Haul has helped me many times thru my moves, & everytime top notch! Thank you always Kim
Kimberly MThe store manager dealt with us poorly when checking in, even gave us a truck with a check engine light on and insisted it would be fine. The manager, Kirsty, was very dismissive and unhelpful after booking with this location for weeks.
Janelle CTo be honest, I was nervous because I’ve never had to move anything before - every single person was the kindest most helpful person. My experience was amazing. I now love you all.
Rachel BThe morning pick up of the van was very pleasant. The drop off experience wasn't as pleasant. It felt a bit chaotic. And, my copy of the contract issued in the morning showed a kilometer rate of $1.09 and the billed rate was $1.19.. It does not work out to a lot of money but it is annoying.
paul oEasy process and was so happy with value 6/5 stars
Anthony RNothing, everything is in order
Felix NDrop off was smooth and efficient. U Haul is an excellent business.
George BEverything was fine, except the transmission of the truck felt really old. I had hard time every moment when switching gears.
PAVLO KLady on the counter is a sweetheart
Rohan GThe truck slipped before changing gears every time. Customer service was fantastic!
Brittany RBetter customer service
david iThere was a lack of coordination between the desk and the individual who helped hook up the trailer. The individual also let us drive away with the trailer hooked up too low, which we later had to shift. The drop off process was also uncoordinated with no one being at the quick return station. We had to back up the trailer wherever we could and then wait for a long time to confirm its return.
Sonia RTHE DELIVERY GUYS I PAID FOR NEVER SHOWED!!! Such a scam I will be calling for a refund for that part - UHaul needs to remove NorthStar movers from their options. They were rude and unprofessional and made every excuse and then just no-showed. This location on its own was excellent but the movers were absolutely a scam and I am so unimpressed.
Hailey MMake it cheaper
Bailey PWe are first time client on this location and kind of unfamiliar with the process as well as running a 15’ van. However, Haji was so helpful making it a smooth process from picking up and dropping off the vehicle. He did beyond customer expectations! Also, Semina has that great customer service smile! I would definitely recommend this location!
Wueena RIn and out fast. Nice clean truck
Michael PThis was the best Uhaul experience I ever had. From pick up to return both gals that assisted me were absolutely outstanding - friendly, competent and efficient. They made the transition smooth and simple. It's not often you see service like this these days so when you do, it stands out!
Terry OThe customer service and the transactional experience was excellent. It took a minute to get the car and half a minute to just drop it off. No waiting in line, no waste of time. They even brought the truck in the front and it was super smooth. The quality of the truck itself was really bad. The engine was completely worn out hardly able to pick up any speed. Engine light was on. Brakes were nearly gone too. I felt very uneasy driving the vehicle which I think should have been retired long ago.
Zain J