Customer Reviews for U-Haul at Blackfoot Trail

Rating:

5.0

Great help in the front end, when purchasing supplies and picking up the truck.

Rating:

5.0

this is the shop i will go if i need ubaul again. very helpful. recommand.

Rating:

5.0

Returned after hours. No personnel needed. Return process was quick and easy.

Rating:

4.0

Very hard to get to anyone when calling the office.

Rating:

5.0

Very good. 5 stars

Rating:

4.0

Staff at the location were great & very helpful! Equipment we rented were also great & booking online was very convenient. The check engine light was on on the truck we rented and there was no place to leave a comment which led to some concerns while using the vehicle for moving. All turned out okay in the end.

Rating:

5.0

Destiny was so nice at check in

Rating:

5.0

Excellent customer service, spoke with Destiny and she was friendly and super helpful!

Rating:

4.0

Everything was find but better explanation for returning vehicle when the office is closed would be helpful. There were a number of people who came & weren't sure what to do or where to park. We made out fine but was a little confusing with all the trucks already in the lot.

Rating:

1.0

horrible expereicne it was a scam saying its 19.95 for the day when in reality there is hidden fees

Rating:

2.0

I was charge for insurance without my knowledge. I was also overcharged on the kms.

Rating:

5.0

Just keep doing what you are doing

Rating:

5.0

The best customer service I have ever had. The staff at this location is awesome. I cannot say enough about the service. I also thought the prices were fair. Thank you.

Rating:

4.0

The front desk lady wasn’t as friendly as she was with the costumer ahead of me. It was my first time using the service by myself and I felt she tough I should know how things work. People who help me with the truck and some instructions. They were Nice and supportive. Explain me things and were patient.

Rating:

5.0

Exelent

Rating:

1.0

Hello the customer service was terrible, there was confusion with my booking and I had difficulty getting a truck to begin with, I reserved dolly to go with my truck for my move and when I showed up I was told my someone who said she was the manager "i have 7 dollys to rent and 900 customers i don't care you figure it out. I was forced to spend an extra 35 to buy a dolly. This is unexactable and I expect to be refunded the 35 I had to spend.

Rating:

5.0

The staffs are very nice and friendly :) smooth pick up and return.

Rating:

4.0

Maybe have a complimentary coffee for customers who are waiting.

Rating:

3.0

Have more details on what locations accept trailer returns

Rating:

1.0

Same comments as pick up. The problem is not the location, but the system. U-Haul is sketchy, they hide the fine print and they don’t care about standing behind their service. Nothing is guaranteed and that’s just the way it is set up.

Rating:

5.0

Great customer service

Rating:

2.0

The fuel amount on the rental sheet was above the actual fuel in the vehicle. While I returned it to the exact amount of actual fuel, I was charged for extra fuel.

Rating:

4.0

When I delivered the van , the supervisor there was a bit aggressive and lacked manner but he quickly realized it and behaved well after I gave him the look ! Maybe he was stressed out for closing on Saturday ! The van smelled not Beth good .. someone was carrying manure or painting .. it was a good service .

Rating:

4.0

When people pick up the vehicle someone should tell them about the process of using their phone to take pictures of the vehicle before leaving the lot. I am not that savvy with technology so I was a bit confused about the process. I would have appreciated a heads up about the process before I got to the vehicle. May this is something that could be explained on the U-Haul website when booking a vehicle.

Rating:

4.0

Unfortunately, reserved toy hauler at booked Barlow trail U-Haul location was not available without any information. I had to spend another 20 minutes to get different available location.

Rating:

5.0

Thank you!

Rating:

5.0

Very easy dropoff, just take the keys and go.

Rating:

5.0

Easy reservation system. Staff hooked up the trailer professionally and safely.

Rating:

4.0

You guys are doing just great.

Rating:

5.0

Great service I use this location all the time not had a bad experience. Definitely recommend

Rating:

5.0

Everything went according to plan. No surprises and the staff were very accompdating

Rating:

3.0

Having just travelled from Ontario to Calgary AB i would have expected to be asked if there were any issues with the vehicle or even be asked if the equipment was intact and adequate. But there was little or no conversation

Rating:

5.0

The battery in the truck died and I had to boost it to get it running again after using the hazard lights for 30 minutes. The truck has definitely had a long life and felt like it was on its last leg. It worked fine for us, but definitely not going to last too long without some maintenance. Engine light was also on the whole time I had it. Thanks for the fast service at pick up and drop off!!

Rating:

5.0

Equipment was clean and well maintained. Truck drove well. All required equipment was available even if though we didnt use it

Rating:

5.0

Great experience.

Rating:

4.0

High quality trailers that are reliable and good value for renting.

Rating:

1.0

When I was there I had to purchase a 2” ball, mine was wrong size for your equipment. After the purchase I asked if they could change it over, they said I would have to change it myself, they toke me into the mechanical bay showed the tools on the wall and said you can do it yourself,I did . If I would have hurt myself how would be to blame. This is not right that you’re staff can not perform there job correctly.

Rating:

1.0

Was told if I had the truck back by 7am I would not be charged for that day. Still got charged and can not get a hold of anyone

Rating:

4.0

good work

Rating:

5.0

Everything was great.

Rating:

5.0

The lady that helped me was awesome.

Rating:

5.0

Vehicle has issues with wheel alignment pulling vehicle to the right. On started I think that the trailer pulling option should not be engage on start after putting vehicle in drive. When putting the vehicle in reverse there is a lag to engage on very small inclines. Vehicle transmission need to be checked at even going up a 15% incline the vehicle hits nearly 3300 rpm before switching gears. Going downhill from a bridge crossing a railway line that the brakes needed more pressure to slow down or stop

Rating:

3.0

The truck was dirty inside and the windshield still had bugs all over so hard to see out of.

Rating:

4.0

I don’t care for repeated calls with a “special offer” on my reservation which is a actually just me positioning trucks for U-haul.

Rating:

5.0

They were great !!!

Rating:

3.0

There was equipment issues. The trailer has two ratchet straps used to secure the vehicle. Someone installed one ratchet strap incorrectly and causes it to not lock properly. Which lead to a nervous trip with only one wheel firmly attached to the trailer. I mentioned this to the lot attendant, but I do not believe this was bought up to the rest of the team. I Called the location to also tell them about this issue, and they were surprised to hear this. They said they would call me back, still waiting. I drove 4 hours one way to pick up my car, if I was not confident enough to drive back with only one wheel firmly attached, and thankfully I made it home safely. but if I decided that this trailer did not meet the needs. I would have had wasted my day (the entire day). Fuel $270 diesel, a rental ($88), the truck rental ($115) and have been even more upset. I would not have left the location without a full refund for all those items. Which doesn't even include the lost wages I would have lost for a second trip to pick up the car. (I actually had tuesday off)

Rating:

3.0

The personnel that are checking the vehicles in after drop off need to improve their english or you peole need to change your DEI policies! Couldn't undertsnad the fellow who checked ours in and then he got rude / loud when I havd to say pardon me 4 DIFFERENT TIMES CONSECUTIVELY. Like it's my fault I couldn't understand him???????

Rating:

5.0

Came at close to drop off but everything was good!

Rating:

1.0

It’s been 3 days still haven’t gotten my damage deposit back, on debit cause the other guy, didn’t know how to do it, and there wasn’t a supervisor in at the time

Rating:

1.0

I thought I had scheduled online a drop off at a location 8h away from Calgary (Kelowna, BC)! It turns out that perhaps during page refreshing, the online booking system automatically assumed I wanted to drop the unit off at the same location. This was not the case. I did not pay attention (I should have not trusted your system) and drove 8h to where I needed to be. I had no idea U-haul had in town units and out of town units, and nobody reminded me of this or that I had to drop off the unit at the same place where I picked it up. In any case, when I went to the U-haul drop off place in the city 8h away from Calgary (Kelowna, BC), I was told that I had to drive back to Calgary and was threatened with an 800 dollar plus bill if I did not. I spoke with three different people at customer service both in the US and Canada and no help was provided. As a result I had no choice but to drive back another 8h to return the unit in the middle of the night. It was a horrible experience all around. Customer service was a disaster. I will avoid U-haul going forward. Good companies do not treat customers this way. They know better. I am so disappointed! I rate the service withi a 0 out of 10. I will post this in social media. I take some of the responsibility for not paying attention and trusting your modus operandi.

Rating:

4.0

Hire more staff, or have more people working on such busy days. The staff that were in were all great, but given the volume of customers, extra staff would have made for a smoother experience for all involved

Rating:

4.0

They were super busy but still were so friendly and kind and helpful! A very positive drop off experience.

Rating:

5.0

The guy that helped me was great. I’m a good mood, upbeat. It really helped after an exhausting long weekend of moving.

Rating:

5.0

Courteous, friendly and efficient staff. Paperwork done quickly and they even hooked up the trailer. Good rates too

Rating:

3.0

The price charged did not match the advertised amount. Instead of the $49 that was promoted, the total cost ended up being nearly double. Not included: mileage, insurance etc.

Rating:

5.0

Semina was absolutely fantastic she was respectful and got us a truck right away as soon as we walked in. Would highly recommend this location!

Rating:

5.0

Excellent service! The staff were friendly, professional, and helpful. The equipment was clean and well maintained, and the pickup and return process was quick and easy. I would definitely recommend this location. Thank you!

Rating:

5.0

Destiny was amazing, literally the best customer service we've had in long time.