Customer Reviews for U-Haul at Curtner Ave

Rating:

5.0

Awesome customer service. Very kind in making accommodations as well as going over instructions for autotransport and with personal assistance set up. Thank you for your thoroughness. Stay blessed.

Rating:

2.0

Very bad customer service. Waited over 20 minutes in the office with no help when dropping off rental. Went outside to look for help and said to do it on line. I was getting better service at other locations.

Rating:

5.0

Fast, friendly and easy experience!

Rating:

5.0

Good spot for convenience.

Rating:

3.0

More active employees present tower than that once greeted they met the best customer service care

Rating:

5.0

Its super easy with the equipment they provide

Rating:

4.0

ive been a repeat Moto trailer renter at this location. they always have a trailer available and staff are fairly quick and responsive. the only delays are busy periods of the month from movers wanting to rent (first and end of month usually). I would like to see a dedicated staff at the office to keep the line flowing as most staff do double duty in the yard and in office and there are times when no one is available at the desk. so please staff haul locations more!

Rating:

5.0

Worked great ,just recommend different tire straps with more support

Rating:

5.0

Get a good job keep up the good work and I’ll be back soon

Rating:

5.0

5 people in line , I person working the counter

Rating:

5.0

The interior of the truck was not clean...dried coffee from the previous rental.

Rating:

5.0

I was in town from Texas and needed a truck for bicycles purchased for my niece and nephew. Carlos was great! I A positive experience! Thanks Carlos!

Rating:

4.0

Fuel level is not accurate in vehicle vs what’s initially reported in contract. Vehicle door pockets need cleaning from prior rental

Rating:

1.0

Make it easier for first time users

Rating:

5.0

Muy buen equipo

Rating:

5.0

Excellent, helpful, professional and responsive service. Thank you very much!

Rating:

5.0

Great experience from start to finish. Manager checked us in smoothly. Truck was ready and clean. At return the staff member was very friendly and kind. Definitely will use this location for future services if I ever need.

Rating:

4.0

All of the personnel here are helpful, explain things well and are good workers. Computer systems for check in aren't always working as they should, but otherwise everything is great.

Rating:

5.0

Everything was to my liking, maybe more workers in the front desk. Overall, Great!

Rating:

5.0

Wonderful people,that work at this location. Easy drop off,had no problem with us extending our rental. Overall great place to rent a truck

Rating:

5.0

Great service

Rating:

5.0

Always very smooth renting

Rating:

5.0

Love it

Rating:

5.0

I greatly appreciate Mr. Daniel, the wonderful manager at this location, and his team. Mr. Daniel is a truly kind and admirable man. May the Lord bless him.

Rating:

5.0

The nice young gentleman at counter had the flu or a bad cold. Consider policies: - to allow him some compensation to take a day. If he's part time then u have all kinds of flexibility. $50 might do it..spin it as a keeping U-Haul workers safe. - pay a last minute bonus to replacement $50? Result: - Keeps other employees from getting sick: - less sick days and disruption - more efficient operation means more $$

Rating:

2.0

I was late. You cancelled my reservation and gave out all the equipment

Rating:

5.0

Always an amazing customer experience here. There might be a line, but we all get the the attention when we hit the counter. I worked as a uhaul rep for another place before, and it was super awesome that when I returned my trailer that they were right there to guide me in and send me on my way without having to get out of my vehicle. Absolutely amazing.

Rating:

5.0

Advise them to allot 30 minutes for pickup during busy periods.

Rating:

2.0

It started to rain so I brought the truck back a day early. I asked for a receipt so I could get a time stamp on the return and was told I'd get an email. I had to call in the next day to get my email receipt at the 1-800 number. She sent me the receipt which had a 4.5 hr late return but I brought it back at 12 noon. (This was not an honest mistake) and I would call it criminal. I was going to go back for another rental to finish up the job but having second thoughts about U-Haul and especially that location. It appeared to me that Daniel was there 'only' to collect a paycheck while doing as little as possible, and not good at customer service 'trying to avoid questions when asked'. Maybe he would be more suited with a job not having to talk to people.

Rating:

4.0

Customer service was excellent. My first time ever using your services and I would recommend this location.

Rating:

2.0

Normally I don’t give bad reviews but this location was not up to standard like other UHAUL locations and I rent a lot of UhAul’s throughout the state.

Rating:

5.0

This was the first time needing UHAUL services and it was a stress free experience. Highly recommend Curtner location in San Jose.

Rating:

5.0

Getting out better than greeting. Waited about 8 minutes to check in with a lot of guys working Still positive experience. Check out billing young man should be in charge of the operation. Fast and efficient. Overall 9 90

Rating:

1.0

Did not have a quarter tank of Gas as promised and was really expensive in comparison to other locations

Rating:

5.0

Let customer have dl and credit card in the app to save some time when doing pick up

Rating:

5.0

Great customer service in the office and via phone. I will rent from this location again.

Rating:

3.0

The attendant was so rude. He always reply to your inquiry sarcastically. When I return the trailer whuch is 6x12 double axle, its nit even equipped with a stand. When I removed it from the hitch, the trailer rolled back but this guy didn’t even help ir say something but just stares at me.

Rating:

3.0

It's very frustrating to bother to pay for and arrange a reservation ahead of time for two utility dollys because we KNOW we will need them and then arrive to check in and be told they are not available. What is the point of a reservation? The reason was they were given away to walk ins. This would be like if you make a reservation for dinner and your table is given away because someone else showed up first, even though you had an agreed upon time. This left us scrambling to find another dolly. Furthermore, it was then difficult to even get through on the phone to many other locations because they were busy and all the centralized call center could do was search and speculate that other locations could have one. The people I interacted with at the facility when returning the truck were helpful and pleasant, hence why I indicated I would recommend this location, but the process of making reservations for high-use items is something that needs to be improved.

Rating:

5.0

Always fast and friendly team members

Rating:

5.0

This is my first time renting a pick up truck. Over all a great experience. That I was able to reserve the truck online and was able to pick up the truck quickly. The truck was in a good condition. The drop off was great and I got confirmation email with my final receipt and got the refund for not used miles. Overall a smooth experience and surely will recommend to anyone.

Rating:

5.0

Super helpful, attentive, prompt service Much appreciated

Rating:

3.0

Long wait. Office not staffed

Rating:

1.0

The day of pickup, no one was in the office for nearly 10 min. The day of drop off, no one was in the office for about 15 min until both employees came back from lunch together holding takeout bags. Would not come back to this location unless I couldn’t get specific rental equipment elsewhere.

Rating:

5.0

I didn’t interact with the UHaul staff so I can’t comment on them at this location. But I got my items correctly and on time. I’m curious if I could have gotten them earlier though.

Rating:

1.0

No return of phone calls or text message re. personal property left in the P-U I rented. That's terrible customer service. .

Rating:

4.0

The vehicle smelled weird.

Rating:

4.0

Make sure interior mats are cleaned after previuos rental.

Rating:

5.0

Customer service was fantastic. Quick and very friendly

Rating:

4.0

better counter help. seams like this place is short handed. a second person would have helped move the line a little faster. waiting in line to get what you reserved is a pain. When the line is backed up 3 persons, not counting the person who is being helped at the counter. Thanks

Rating:

1.0

Reservation not ready at appropriate time, after being promised for mobile pick-up. Equipment not available as rented.

Rating:

5.0

I have rented at the Curtner Av location for 10 yrs +. The men are very helpful with every issue brought to their attention. There are 2 issues non-employee related: 1) The bandwidth for the server and or Wi-Fi is extremely slow. When taking pictures for download upon picking up the vehicle takes an unusual amount of time. 2) The constant gas being syphoned from the tanks. I'm sure this is an issue on your radar for costs to begin with but it really is a hassle for all involved. I am very pleased with the Curtner Av. location as the employee are very helpful and pleasant, the trucks are reliable and budget friendly and it is easily accessible from Hwy 87. Thank you Team U-Haul for making my moving experience a positive one! Regina

Rating:

5.0

I don't have anything to comment on.

Rating:

1.0

The person that eventually help me was apologetic for the lack of care of his coworker. To be clear, the person that check me out tried his best to smooth my experience over. I was there for 45 minutes to rent an enclosed trailer. The guy that checked me out was busy and signaled to his co-worker to help me. The co-worker was busy on his personal cell phone and smoking pot in the back lot. I know because I walked out there to confront him and ask why he isn't helping me. He told me he was busy. I then observed him walking around for another 20 minutes. He wasn't doing anything. I yelled out to him and told him I need to rent a trailer before you close! He ignored me. Finally, I saw the original person in a truck he was about to move. I got a little upset and yelled at him since I was there for 45 minutes and no help. He got out of the truck and took care of me. He apologized. Management should look into that other employee. He is useless. If you need me to identify him I will gladly do so. He is a liability to your company.

Rating:

5.0

Everything was great staff was friendly and professional.

Rating:

2.0

This was a whole ordeal where they didnt close out the box and let it sit on my account empty for 2 months and then charged again by corporate when I called about it. I dont think ill use uhaul anymore and that sucks I move every 3 years

Rating:

5.0

The old school roll down window handle could use some WD 40, it's a little tough to turn

Rating:

3.0

My furnitures were broken when it has arrived. I do not know if it happened during transit or while in the storage. I do not know how to rank this storage.

Rating:

3.0

I had to wait for my uboxes. They were not ready when I arrived for the appointment time. The billing system was having issues with my order. They were not able to close out my storage order onsite.

Rating:

5.0

The team is very friendly and helpful! Definitely will use this place for any coming needs. Great staff! Thanks

Rating:

5.0

Friendly staff and helped me break the lock to which I had lost the key.

Rating:

2.0

I had to access my U-box three times while I stored it at Curtner Ave. I called and gave advance notice every time, and only one time they had it ready. This location isn't efficient. Long waits

Rating:

5.0

Good

Rating:

5.0

Nice staff

Rating:

5.0

Staff was friendly and knowledgeable.

Rating:

5.0

The person who helped us access our U-Box was quick, friendly, and thoughtful. It was the first positive experience we’ve had with U-Haul since beginning our move from Austin, TX.

Rating:

4.0

I tried to call the branch several times to confirm a time to pick up the contents of my Ubox but the number listed routed me to a call center instead. Frustrating when trying to arrange times etc...

Rating:

3.0

It's hard to make a phone call to the store. And please end the u-box lease, then reimburse my 2nd-month bill.