Customer Reviews for U-Haul at Curtner Ave

Rating:

5.0

Great experience! Easy pick up and after hours drop off!

Rating:

5.0

Cannot think of anything.

Rating:

5.0

Brian was fantastic and super helpful. Just a great customer focused employee doing his best to make the experience the best possible. Daniel was also super helpful on the return check out process. People are everything in business. These tell individuals deserve high kudos!!!

Rating:

5.0

Great service

Rating:

1.0

The Hispanic bigger male had horrible customer service. I went in two different days and both days were bad. He was on his phone constantly and it felt like you were a bother to him. His attitude was horrible. He didn’t even want to speak. Bad customer service

Rating:

5.0

Easy and professional from start to finish

Rating:

1.0

En esa oficina en la mañana le pregunté a un señor que si rentaba carros porque le digo que no hablaba inglés se puso de una forma muy agresiva , ese señor lo que es un racista , fue el día de ayer en la mañana 1-octubre -2026, no recomiendo en lo absoluto ir a esta compañía con ese tipo de servicio al cliente

Rating:

4.0

Car towing. Strap broke in transit. Had to use my own strap to tie down Side fender was bolted shut. Had to remove a bolt to get out of my car

Rating:

5.0

The check out and back was speedy using the app. I will use this location again.

Rating:

5.0

Good Service

Rating:

4.0

alot of waiting around for 1 person to help us.

Rating:

5.0

The truck was clean and maintained. I had a great experience renting the 15 footer truck. I highly recommend this location.

Rating:

3.0

When I opened the door to the rental van, the back had a bunch of leaves and rat feces in the bed. I had to take the van home and clean it out. I don't understand why the previous renter was not charged for not cleaning the van, and that amount he should pay should be credited to me since I had to do the cleaning!!!

Rating:

5.0

Good customer service

Rating:

1.0

When we picked up the uhaul it had 10 miles until empty but of course they want it still to have a quarter of a tank when we brought it back. When we spoke to the gentleman regarding this at pick up he didn’t seem to care. I wouldn’t recommend this location.

Rating:

2.0

Waited 15 to 20 mins before seeing an employee inside the shop. There was 5 different groups also waiting. Either hire more workers, monitor the cctv or add a way to contact for help. Leaving the shop unattended with waiting customers is not very professional

Rating:

4.0

Counter check-in and check-out take longer. The condition of the first assigned car was not good, so it needed to be replaced.

Rating:

3.0

Smile more and help to customers a little faster thank you

Rating:

4.0

Need more staff on hand on a Saturday morning.

Rating:

5.0

Front desk staff was very friendly and informative. He made the transaction quick and easy to understand

Rating:

5.0

GREAT PEOPLE GREAT SERVICE !!!

Rating:

5.0

Daniel M was excellent in his service. Knowledgeable and efficient.

Rating:

5.0

Really goood customer service and fast

Rating:

3.0

The first truck I was given was really dirty. There was a vacuum, McDonald's wrappers, and water bottles in the cab. I went back to the office and they provided me with a different truck. This truck was fine, however there was an issue with the A/C. It would work for a little bit, then out of no where, it would just switch to the defrost mode, without any changes to the controls. The original listing for this truck said it had 3/8 of a tank, but when I turned on the truck, it had maybe 1/8 of a tank and said that it only has 32 miles of gas left. I had to put in $40 worth of gas (6.5 gallons) and drove around 25 miles, just to make sure I left at least as much gas in the truck as there was prior to picking it up.

Rating:

2.0

Everytime i go to this location i have to wait thirty minutes or more because the employees just dont staff the front desk. I try to avoid this location just due to absolutely terrible customer serivce

Rating:

5.0

Staff was really great and helped us understand the process.

Rating:

5.0

Great experience all around. Fast, friendly, professional. Modern, clean, Van.

Rating:

4.0

This trailer was in poor condition, the door was difficult to open and close, and the trail lacked the tie down locations found on all other trailers rented in the pass. Only six tie downs were installed and all were on the floor making it extremely difficult to restrain the load. All other trailers I have rented have tie offs at the ceiling and floor and usually in the middle.

Rating:

5.0

Not a major, but a few more ring hooks inside the Ubox

Rating:

4.0

Customer service was great and very friendly! Thank you so much!

Rating:

4.0

Trailer exterior fender wells were covered in mud, they need more staff and the area where equipment is returned has a large amount of screws, nails, metal and debris that can cause customers to get flats. I was also to by staff I could not change my rental from one-way to in-town. U-Haul 800# did this for me in 5 minutes or less. Thanks

Rating:

5.0

Again, quick and easy.

Rating:

5.0

The truck ran great. It wasn’t newly cleaned but it was clean enough. Great gas mileage. Drove and stopped smoothly. Loved it.

Rating:

5.0

10*

Rating:

4.0

Convenient location. Truck was clean and ready when I got there. Could’ve used more help at the counter.

Rating:

4.0

My rental experience was good overall. However, I believe the customer service could be improved. There was one younger gentleman who was very helpful and provided excellent assistance. The other staff members could benefit from being more proactive and offering additional guidance to ensure customers have everything they need, especially first- time renters who may need extra assistance and information

Rating:

2.0

My spouse and I were conveniently ignored by an older employee who promptly stoped what he was doing and helped people behind me as soon as we stepped outside to try to get our rental ourselves. Blatantly did not want to help us, assuming based on way we looked.

Rating:

5.0

The Uhaul at 705 Curtner Ave San Jose, CA 95125 was excellent. I would like to state that I was originally scheduled to pick up the 10 foot truck I reserved from STARBRITE MARKET 893 DELMAS AV SAN JOSE, CA 95125. My experience with this location was horrific and the worse treatment I have ever received as a long time customer of Uhaul. My rating of this location is a hard zero 0. This place is awful please do not shop here. I made a reservation to pick up a Uhaul truck at 8am on 8/29, because they are an authorized store. I arrived 45 minutes early to be on time and I waited outside the owner arrived at 8am. He opened to store at 8am. I went into the store to pick up the Uhaul truck the owner told me rudely that he did not start until 9am and he didn't care about my reservation at 8am. He said this even though he opened at 8am and then told me to get out of his store. I told him I have a reservation he told me to call Uhaul and walked me out of the store but he left the door opened. He then allowed 2 people to come in and he helped them with no problem. It was the worse experience I have ever had. I called Uhaul and told them how I was being treated and they promptly transferred my reservation to another Uhaul and I left. The owner stood in the door way when he saw me taking pictures and leaving he yelled out the door after me.

Rating:

3.0

The trucks are never cleaned, they were always dirty inside and out.

Rating:

5.0

Online check-in was great. Took only a few minutes at the counter. I had a great experience.

Rating:

1.0

Worst experience. We were over 1.5 hours behind our move due to this location giving my truck to someone else. Then had the nerve to still fully charge us for their mistake.

Rating:

5.0

Ask For Carlos I Was In and Out Within Minutes Same With Drop Off 🫡

Rating:

5.0

Customer service is top notch and a great team no idle time the process is so streamlined it shames the competition I am extremely happy doing bis at the further location and be sure to let them know at further the rave about the team.

Rating:

3.0

It was a Sunday morning drop off with no staff present, the location opened at 9:00 and U-Haul requested a drop off by 7:45AM. It went OK though it looks like several other overnight drop offs had occurred that cluttered the lot. The app worked well for the drop off so no issues.

Rating:

2.0

Not enough staff to assist customers. Some staff were not polite, professional or helpful. Customers were waiting in the store for an excessive amount of time.

Rating:

3.0

I was told it had 1/3 of a tank of gas. Got on the freeway and was almost on empty. Stopped and put 30.00 in Gas only went a total of 40 miles when I got my final receipt emailed to me they charged me for 2 gallons of gas was very wrong. Also waited over 1 hour to get truck not sure I will ever go back not a good experience

Rating:

1.0

Not enough staff to accommodate customers and this is a repeated issue at that location I have rented there multiple times, the truck was in poor working condition, engine light was on when I picked it up through the duration of my rental, gas poured out from the bottom of the truck when filling with gas.. VERY UNSAFE!!! and because of the urgent need to get a quick move done with doing about 550 miles it was a nerve racking experience wondering if this rental was going to break down or catch on fire. When turning the vehicle in again no staff to be found. Will NEVER RENT WITH UHAUL AGAIN.

Rating:

2.0

The counter was short staff. I had to wait 30min before I was able to talk to a rep. The truck I rented barely had any gas left. Gas tank light turn on a few minute after leaving u-haul place. I had to drive around to find a gas station, cost me several more mile that mean I have to paid more for the rental. All truck should have at least 1/2 tank of gas. Worst part it that I did not get re-imbursement for the extra gas that was left in the truck. My cost to rent the truck was more than what I had anticipated.

Rating:

1.0

While I continue to use this location due to its distance from my current home, that would be my only reason for continuing to go there. The site is poorly manned. Pick up slated for 945 and the front desk was empty for 15 minutes with four other customers behind me waiting. Luckily I had checking in already. I was given the key and that's it. I found the van, but it took awhile to figure it out. I took off then got the text to check the van out before I left, which I then proceeded to pull into a parking lot to check it out. I took picture of the dirty vehicle, including a driver side damage to the tail light. The app didn't work to post the pics. Drop off was about the same as I waited for someone to come out as instructed but no one came-this is because there was only one guy at the counter. The young man at the counter at drop off was the only good thing about the experience as he was friendly and helpful.

Rating:

5.0

Gracias

Rating:

4.0

The app was a waste of time. Staff was great. There were several people waiting. The app did not work for me for the return. Staff again, was helpful.

Rating:

2.0

Plan on spending time standing in line, and with employees that are not concerned about the customer experience.

Rating:

1.0

I want to like this location, as its super convenient and the employees try hard. However, every time ive tried ordering a vehicle, the gas tanks are empty and its time consuming to always refill them or account for the gas at pick up. They are accommodating in that they will give me a different vehicle, but it always takes nearly an hour when im on a time crunch. They need better security to prevent syphoning, san jose needs to do better.

Rating:

5.0

I was very impressed with equipment and service. Thank you

Rating:

1.0

For some reasons my u-haul box rental plus pickup and delivery transactions were completed and supposed to be closed out totally on 08/07/29, but then I received a text notification indicating the box rental was activated and opened up again on 08/17/26 by the manager of the Curtner Avenue warehouse in San Jose. Since then I made numerous phone calls and spoke with multiple u-haul representatives about this error made by u-haul, even escalated to the District Manager but to this date I still have not received a resolution and closure on this erroneous open transaction/reservation again without my approval.

Rating:

5.0

Very easy to do the automated rental.

Rating:

5.0

Nothing ! Danny is a pleasure to talk to he is always there i have never had a problem at the curtner store. Im in and out in 15 minutes. Thank you! All are great employees at this store.

Rating:

3.0

I was told tomdrop off at the reserved time at 930am. I picked up the truck at 850am. Waited 20 minutes after i discovered there was a missing windshield wiper then was able to depart at 910. I arrived at the drop off location at 9am. Waited in the car as instructed by the signs printed. No one came. I wemt inside and waited for the one attendant to finish a transaction… then was attended to… now late in the eyes of uhaul… chaged $58 for an extra day. Thievery..

Rating:

3.0

equipment was in poor condition. straps very frayed, tires WAY overinflated Huge business and skeleton crew. 1 person doing the check in.. Owner has attitude when I was simply asking questions. MAYBE IF YOU SPOKE LOUDER I WOULDNT HAVE TO ASK YOU SO MANY TIMES AND. THEN FOR YOU TO GIVE ME AN ATTITUDE??? WTF?

Rating:

5.0

Service was good here, location easy to get to with public transport. The truck did have some dings and scuffs on the OUTSIDE when I picked it up, but the inside was clean. The trailer was pulling a bit to the right and there was resistance, like it felt heavy even when empty. The guy who came to fix the blow out tire did not torque down the wheels with a torque wrench.which kind of worried me. Other than that everything was ok

Rating:

1.0

Service there is sooooo sloooow. I've rented u-hauls a lot, nothing like this. 2nd time I was at this one, a few years back, and it was the same. I had a 4x8 trailer to drop off. There were 8 people in line, and no one at the desk. We waited forever. Someone from the garage walked right past us, went tot he bathroom, and walked right past us again without saying a word. Not even a "we'll be with you in a few minutes." I finally went outside and looked all around the lot till I found someone. He took care of me and signed me off. Which was great, but it meant he took care of me before the 8 people that had been waiting longer, which wasn't my intention. Pickup a few days earlier was just about the same.

Rating:

2.0

Employees seemed to be bothered in helping customers.

Rating:

5.0

Quality service

Rating:

5.0

Repeat customer and will continue to come back! The entire crew is great!!! Thank you👍😎💪

Rating:

3.0

My furnitures were broken when it has arrived. I do not know if it happened during transit or while in the storage. I do not know how to rank this storage.

Rating:

3.0

I had to wait for my uboxes. They were not ready when I arrived for the appointment time. The billing system was having issues with my order. They were not able to close out my storage order onsite.

Rating:

5.0

The team is very friendly and helpful! Definitely will use this place for any coming needs. Great staff! Thanks

Rating:

5.0

Friendly staff and helped me break the lock to which I had lost the key.

Rating:

2.0

I had to access my U-box three times while I stored it at Curtner Ave. I called and gave advance notice every time, and only one time they had it ready. This location isn't efficient. Long waits

Rating:

5.0

Good

Rating:

5.0

Nice staff

Rating:

5.0

Staff was friendly and knowledgeable.

Rating:

5.0

The person who helped us access our U-Box was quick, friendly, and thoughtful. It was the first positive experience we’ve had with U-Haul since beginning our move from Austin, TX.

Rating:

4.0

I tried to call the branch several times to confirm a time to pick up the contents of my Ubox but the number listed routed me to a call center instead. Frustrating when trying to arrange times etc...

Rating:

3.0

It's hard to make a phone call to the store. And please end the u-box lease, then reimburse my 2nd-month bill.