Customer Reviews for U-Haul at Del Monte Ave

Rating:

4.0

clean the truck before you rent it to someone.

Rating:

5.0

Fast checkout and excellent customer service!

Rating:

3.0

Employee indicated incorrect fuel level. U-haul wanted to charge an additional $95 at drop off as it appeared we returned the truck with low fuel. Thankfully we took photos of the fuel gage upon departure.

Rating:

4.0

Rental truck had check engine light upon delivery. Headlights were badly aimed which made night driving unsafe. Gas was not full even though contract listed it as full.

Rating:

5.0

Convenient location. Helpful and friendly staff.

Rating:

3.0

Overall good experience. Really freaking annoying that uhual tries to nickel and dime upon return. You have employees to check in a truck and a box to leave the key in; don't require customers to download an app next to a busy highway with tons of cell phones bogging down bandwidth and then require creation of an account and then make a customer do your job. Key box. That simple.

Rating:

5.0

Hire more employees like Cesar. Thank you, Cesar for making it a pleasant experience during a stressful time for me.

Rating:

3.0

I think stating more clearly to go verify vehicle information "through the app," would have been helpful.

Rating:

5.0

No improvement needed. Great service.

Rating:

2.0

Please read my comments above and respond.

Rating:

5.0

Thanks!

Rating:

4.0

There was no actual office to walk into for return and paperwork. Looked kind of like a warehouse repair facility. Excellent and timely service from agent. Friendly, courteous, professional.

Rating:

5.0

I didn’t catch the names of the counter help, but they were really nice, straightforward and didn’t try to sell me anything I didn’t need. I’ve already scheduled my next U-Haul. I wish there was better or more clearly marked customer parking, but I am glad you have so many trucks available! Definitely a good location so close to a gas station and highway!

Rating:

2.0

I used the lockbox to pick up my order early. The lock was extremely weathered and would not open with my hands. After 40 min or trying different things and talking to the help desk I decided to grab a crow bar from my car and see if the lever on the lock would move, which it did. Buy new locks. Also truck was practically on E when I started it

Rating:

5.0

Staff member working at this location when I returned my rental truck was extremely polite and helpful.

Rating:

5.0

Amazing service 👏 🙌 Thanks always U-Haul company 😀

Rating:

5.0

Service wasn’t very friendly, but otherwise no complaints.

Rating:

5.0

Beavertown movers helped us unload. Hey were amazing! I highly recommend them and will use them again!!!

Rating:

3.0

It was a little inconvenient as I reserved a 8ft truck with a tow dolly when I went to pickup they had a 10ft box truck and I had to go from Monterey back to Salinas a different location to pickup tow dolly when I was expecting to pick up everything at Monterey location and be on the road wasted an hour and a half of my time

Rating:

5.0

Awesome, will always rent a trailer here!

Rating:

5.0

Ceasar did a great job very easy to drop off it took 2 mins

Rating:

5.0

Everything was efficient and professional

Rating:

3.0

I went 50 miles and was charged $50 for gas

Rating:

5.0

The truck could have been cleaned in the cab and box, better!

Rating:

5.0

The customer representatives helping with booking the cars are always helpful! Appreciative of that!

Rating:

5.0

Very friendly and helpful staff. Thank you!!

Rating:

5.0

Great location, easy access. Helpful staff

Rating:

5.0

Installed extremely fast, the installer manager guy was very friendly and professional.......excellent customer service!!!

Rating:

5.0

Great customer service!!

Rating:

2.0

The app needs some work, it would have been faster if I had just utilized a customer service representative.

Rating:

5.0

Both employees, the one who checked me out in the morning and the second who recieved the equipment were super helpful. Flawless experience and highly recommended to my friends. Thanks!

Rating:

1.0

Truck was not equipped with additional items purchased upon pickup. Engine “check engine” light was on upon pickup

Rating:

5.0

Nothing, using the App, picking up the van and dealing with the employees was easy and perfect.

Rating:

5.0

Great service

Rating:

4.0

I dropped off the keys in the night drop , however was charged $20 service fee. The representative when I checked the vehicle out pointed out the "night drop" box but did not disclose the fee. I later went back to the agency and they reversed the fee. I am satisfied. They handled my concern in a professional manner. Byron B. Alvarez

Rating:

5.0

Quick turn around

Rating:

5.0

Radio did not work at all. I appreciate the back up camera.

Rating:

3.0

Communication style was not friendly, it was like take it or leave it tone. When I dropped the truck, a man from a far did key sign with an unfriendly look. I walked up to him to give the key. He took the key without thanking me and walked away. I went after him and asked what was I supposed do, he said I could stay with him or go to the register but I didn’t hear him so I asked him again about what he said. All the staff could be a bit friendly and smile

Rating:

5.0

Clean, organized, friendly staff

Rating:

3.0

Both Shalita and Sanjuana were OUTSTANDING drivers/deliverers/picker-uppers of my two U-pods at my storage location , then a week later, my two more U-boxes at my home location. The main problem was that two domestic U-pods were dropped off at my storage unit, which my friends and I packed perfectly and then come to find out, we had to repack everything into international U-pods. By that time, my friends have left and I had less help. That was a a BIG inconvenience. 🤨

Rating:

5.0

Excelente servicio la unidad que utilice muy buenas condiciones

Rating:

3.0

The customer service person there provided bare minimum in help and in welcoming attitude. I had to ask do I sign now ? Did you find the reservation ? I mean pulling teeth just to get out of him where we were in the process. What exactly he was waiting for. The acts like I am supposed to know things. We had no clue that a text , that wasn’t sent , was supposed to come to me to take pictures before we left. I walked out and came back in and said is someone going to check for damage before we leave. He was like , no you get a text. I said I didn’t get a text. He said I’ll resend it. Then sits and looks at me. Okayyyy soooo. The. He says well I need your number. Okay sooo use your words buddy. If he hates his job he should work somewhere else. You can’t work with the public while simultaneously not liking the public. The gentleman that helped me. Daniel was pleasant enough when I went in to ask a question because the app was giving me problems. The vehicle wasn’t just okay on the inside as far as cleanliness. Nothing horrible , just definitely wasn’t cleaned between uses obviously. The outside was again not horrible but way worse than the inside. Definitely. We rented a 20 foot and there is not a back up alert sound. My husband drives large vehicles for a living. 100% a back up time is necessary for a vehicle of that size. Not sure if it just wasn’t working or there wasn’t one. That is a hazard! To bad the person working there was so lacking in personality or quite frankly even somewhat not so bothered by assisting us , it would have made the other things less irritating. Except the back up time , that is something that should be taken care of immediately.

Rating:

5.0

Very well organized, very well managed. Staff was friendly, attentive, professional. No wait to pick up or drop off. Was greeted right away

Rating:

5.0

Easy access and helpful staff. All was clean and no delays.

Rating:

5.0

They are always friendly, quick, and helpful

Rating:

5.0

Great process.the pick up and drop off was smooth

Rating:

5.0

Nothing this place and equipment is awesome.

Rating:

5.0

Great job!

Rating:

5.0

All went well. I had questions once I got my hard copy receipt and Cesar was able to answer them all.

Rating:

2.0

We did not get the size we reserved. (Reserved a 25ft and they gave us a 15ft) So we had to take 3 trips instead of one (2 hours round trip per drive) and was not told about paying the extra mileage. Ended up spending over $500 on a U-Haul with no type of helpful customer service when we explained. Would not recommend.

Rating:

5.0

Representative came out right away to receive the trailer and went through the checks and I was on my way very quickly.

Rating:

5.0

I like this location, its convient, near a gas starion and the staff are efficent

Rating:

5.0

Not so many furniture pads in the smaller boxes. Otherwise perfect size.

Rating:

5.0

The service at Uhaul at Del Monte Ave in Monterey California was excellent. They were very responsive with the Uboxes. The trailers were in great shape. And the people went out of their way to help.

Rating:

5.0

Cashier was very good, quick, efficient. Excellent service thank you!

Rating:

5.0

More communication from the receiving end.

Rating:

5.0

Found out the alignment was WAY off and upon return discovered the driver side tire inside tread was bald.

Rating:

5.0

Uhaul scheduling kept trying to change the time and place of my reservation. Eventually got the original time and place, but a different sized truck. Hard to trust that I actually was going to get a truck when I needed it. Stressful and time consuming when I thought I had that piece of the move settled ahead of time. Great help and interactions with Del Monte Uhaul employees

Rating:

5.0

Service was fantastic. Don’t know how it could have been any better.

Rating:

5.0

No suggestions. I had a great experience. Thanks!

Rating:

4.0

Hard to get to this location if you are coming south. Nothing can be done about that. Windshield of truck could have been cleaned. Other than that everything was great.

Rating:

1.0

I had the worst experience with UHaul. They made my order wrong, were days late, never responded to my concerns, and would hang up on me on almost every call.

Rating:

5.0

The staff recommended someone who could move my uboxes to my place for unloading. It saved me a lot of time and money to not have to unload at Uhaul.

Rating:

1.0

Poor promises made and then unfulfilled until pressured. Finally received my UBox today 8/24 from 7/28. Repeatedly charged for service not received. The managers finally got billing and box to me.

Rating:

1.0

The manager never spoke with me, but indicated to transport scheduling that he had contacted me. It was the worst moving experience. Horrible customer service.

Rating:

5.0

Great service!

Rating:

5.0

It was an excellent experience.

Rating:

5.0

Fantastic Location. After many messy and unresolved issues from the originating location, the store manager Alfredo went out of the norms of typical customer service to ensure everything was fixed.