Customer service was extremely lacking. I felt like I was nuisance to the employees. Also, the vehicle I was given had the service deterrent system activated. I addressed this issue with the employee, and he told me not to worry about it. Instead of giving another ten other vans that appeared to be available, they let me drive off without offering an alternative. The employee made the whole experience very uncomfortable for me.WESLEY U.
Trailer Rental & Towing in Monterey, CA at U-Haul at Del Monte Ave
Monterey, CA 93940
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Monterey, CA 93940
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Not their problem but I was suppose to pick up my truck in ssn Jose but it was not returned. I then had to drive to Monterey to pick up the truck. I had to ask them to give me extra mileage between San Jose and Monterey. Also their system did not show my nearest drop off U-Haul. I wished that someone should have verified of the prior user drop off. I was not able to complete my move until Sunday with more than 3 hour delayKEISUKE S.
Awesome and easy.ALEJANDRO J.
The physical location of the building is very convenient. The UHaul website didn't work for picking up or dropping off the van, which was inconvenient. Had to wait in line for more than 20 mins to pick up the van and spent 30 mins trying to use the website to check it back in outside of business hours. Kept getting error messages. Finally gave up and wrote a note on a napkin. Thankfully, a representative checked it in for me the next day and didn't charge me extra since the website was down.ERIKA D.
A better driving U-Hall it was terrible.DELANA H.
The GM was exceptional. He ironed out a few hiccups no questions asked. Excellent customer service!!!Annette R.
I had to remind them that I ordered 2 furniture dollies.NOEL H.
The process was super easy! Staff was friendly and efficient. Great experience!Brian W.
Nothing you are fantastic job thanks againJames M.
Very flexible when my time changed due to moving help delay. Return was a piece of cake! Highly recommend!ANNA C.
Service was good. Even when things get busy they do their very best. Thanks guys!Christopher C.
Dropped off by my daughter, very little interaction with staff.Taylor S.
In and out quickly after booking online. Staff was great, drop off easy and staff corrected a mis charge immediately .VERONICA B.
Truck was ready to go when scheduled. Smooth pick-up and reconsignment.James L.
Everyone was very helpful and kind.Daphne L.
Wonderful customer service and always a clean location. Thank you for the efficient service at this location, always! Very good store manager too. I don't recall his name, sorryMITCHEL S.
I was diverted to a much further away location and the manager at this facility was able to secure us the vehicle we needed at this location We are forever gratefulLISA P.
Outstanding client services from Thomas, Eric and Will yet again!!! I'm so glad I can return over and over and work with such great guys. Well done Uhaul. You have an excellent team in Monterey! Thank you!sheila R.
Very easy and speedy checkout and chick in, Great serviceLeslie H.
Fantastic three year old facility. Clean, modern, and spacious. Super friendly and helpful staff. Very quick.GORDON W.
Great service and hours of operation that work for everyone.KENNETH C.
There was a major price discrepancy for a change in drop off to a closer location- like, double what I was quoted. Being in the midst of a move I had no alternative at all but to pay the difference. When I politely voiced my despair about this to the agent at the counter, he seemed irritated that I was seriously bummed out, which made me feel even worse.Courtney D.
Friendly and courteous service for our DROP OFF.CHRISTOPHER G.
Keep up the good workKRISHAN S.