Cecil has great customer service skills.
Trailer Rental & Towing in Monterey, CA at U-Haul at Del Monte Ave
Moving to or from Monterey, CA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Monterey, CA 93940 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Monterey, CA
Cargo trailers in Monterey, CA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul at Del Monte Ave!
Utility trailers are perfect for towing large or oversize cargo in Monterey, CA 93940. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul at Del Monte Ave provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Monterey, CA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Monterey, CA online today!
Trailer and Towing Supplies
I told the check-in person the tail gate was hard to close. I hope they do some PM on it.
Some of the best customer service I have ever experienced.
Van was not awful, but the steering wheel was sticky and gross, the cargo area wasn't very clean, and the outside clearly hadn't been cleaned. I tried dropping off the night before and after doing the online return found a sign that no after hours drop offs were available. There are only 5 drop boxes, and one was broken. Why isn't there just a mail slot or something for leaving the key? Since I had already "returned" the van, I had to leave it there but keep the key until the following morning, when I had to go _back_ to the location and return the key in person. Additionally, the online/app experience was crappy. It seemed promising at first, but even after putting in all my personal info, uploading DL photos in the registration process, I had to do it all again on my phone (and more!) when I showed up to pick up the van. With the same damn account. And I _still_ had to go and talk with someone to get the key etc. I've never needed to do this kind of thing when renting cars. Finally, even after returning the van, every time I pass this Uhaul location I get a notification that I can pick up a van. Annoying.
Person who received / inspected returned truck wasn't wearing mask properly (had it entirely below chin) and was not following social distancing, but then he was trying to convince me that Covid-19 was "all fake" and was "created to take down Trump". My review is based on this interaction.
However, I was not pleased that I was originally supposed to pickup the transport trailer from the UHaul location in Hollister by noon, and was contacted at the last minute (just as I was heading out the door to Hollister) and diverted to pickup in Monterey location after 5:00. (The delay was quite disruptive, and forced me into a 3 hour drive mostly in the dark to complete my trip. Moreover, transport trailer did not come equipped with safety chains (of which I was not informed, and did not discover until I was loading the vehicle). I did not have any problems (tire straps held just fine on 340 mile round trip), but I should have been told when I picked up the trailer.
The service was professional and efficient. Whoever selected this crew should take a bow.
Clean well kept location. We dropped off at night so it was very comforting to have a WELL LIGHTED parking lot. I felt much SAFER knowing and seeing this. It should be advertised for EVERY Uhaul location nationally about lighting for night time drop off.
Every one we dealt with was really nice.
Nothing. Customer service was great!
The employees were extremely rude! They clearly don't like their jobs.
Check the gas gage to match the contract one is signing. I signed the contract which noted that my tank was full but actually was only 3/8 full. The attendant said to log in and state the issue. I thought this was was not the way to do things.
I can't think of any recommendations for improvement. Excellent & friendly service, very easy to return. Also extremely convenient location, right off Highway 1.
Checking out the truck and approving the condition was difficult. The photos didn't seem to be current and I couldn't upload new ones. The idea of doing the approval online is fine, but the execution didn't work and ended up being a hassle. Wasted about a half hour messing with it.
Great service, truck was clean and full tank. I'm very pleased with my experience, they helped me get the plan that best suited me since I was only traveling to a near by town. I would definitely recommend. Great job guys
Yes, listen to the customer,,, On telephone with U-haul Rep... ask for refund... but just talked about himself and how long he worked for company 40yrs... and being 70 yrs old... But never did anything about me being inconvenience, relocating my reservation destination some 2 hours away of my time making my pick-up for next business date, costing me extra monies... my experience was unsatisfactory and unacceptable. Sencerely Dionel Trujillo
Well better internet service an also maybe better vehicles
Location was good, but U Haul made me drive 80 miles each way with a rental car from Santa Clara â€œpreferredâ€ location. Made my move, especially during COVID-19 pandemic, a terrible experience with UHaul. The reservation system is misleading on availability of trucks. Even employees were apologizing for the poor business practices. I will make sure that others don't have to go through what I did. I was told that many more U Haul potential customers were also hung out to dry. It cost me a day and an additional night in a hotel. Buyer be ware !! Make sure you read the fine print to make sure you â€œreallyâ€œ have a guaranteed reservation. I would recommend Penske and their up front business practices.
Super frustrating that you can't call them directly to discuss the rental; have to talk to a call center.
The receipt information be provided sooner, once the truck is back. Maybe its due to using a prepaid card, if so I understand. I would like to add that Thomas(The Representative that checked me in was very courteous, friendly and very knowledgeable of services uhaul provides. Thank you
One of the employees (tall white guy) had his mask on below his nose. Not sure what the logic is there. Otherwise great