Customer Reviews for U-Haul at Del Monte Ave

3,221 reviews

2330 Del Monte Av   Monterey, CA 93940

(831) 655-0629

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(831) 655-0629

2330 Del Monte Av
Monterey, CA 93940

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Kenneth B. 
Rating:
1.0

Upon arriving there, the person that helped me was helpful and friendly. But when he signed me off, I was charged 2 additional days despite being told that I wasn't going to. Unfortunately I signed off because I thought that I wasn't going to be charged. Upon informing him of the issue he told me to check with the person inside. Upon talking to someone sitting down in the front (male) he seemed angry and was pretty rude. I just asked him about the issue. When I called uhaul about the issue, he spoke pretty rudely to the person on the other line about it and said that the manager would be the one that could override it. Besides the communication issue as well as the rude staff, it was an okay experience.

Ivan M. 
Rating:
3.0

The pickup phase was nice and easy but when I dropped the truck off the guy there tried to blame me for the dent in the corner of the truck that I never noticed but I know 100% I did not bump into anything. He said I should be careful to take better pictures of it so I will definitely inspect the truck very well next time.

KELLI O. 
Rating:
5.0

Friendly and fast!

Sara S. 
Rating:
5.0

Great experience.

Martin C. 
Rating:
5.0

Great. Fast and efficient!

Steven S. 
Rating:
5.0

Low tire pressure alert was on the display. Dealer check pressure. Tires were OK but alert remained on. Clock had not been adjusted from DST time switch.

Glenn B. 
Rating:
3.0

The truck I rented for a weekend was great, fit everything I needed. Staff made pick up and return simple and easy. You'll be in and out in minutes.

Erick Jake A. 
Rating:
5.0

Customer did not leave a comment.

robert F. 
Rating:
5.0

Service was fast and good. Pickup and drop off were easy. Employees were knowledgeable, professional, and personable. Overall great experience.

Joel K. 
Rating:
5.0

Great friendly service, highly recommend.

auburn M. 
Rating:
5.0

Except for a inoperative headlight, everything was fine.

jose G. 
Rating:
4.0

Customer did not leave a comment.

Adelina S. 
Rating:
2.0

Everyone at the location was helpful except for one rude personnel named Jonathan. I tried to ask for a print out of the receipt and he said I had to wait. He then turned around, closed the door and walked off. I tried to ask him a few minutes later if he could help and he told me that I was rude and a co-worker had also said the same thing and told me that it wasn't his job to do that. He then said I should look around for someone that could help me... Was extermely rude and unhelpful.

Lisa C. 
Rating:
4.0

As always, I'm left disappointed and frustrated with Uhaul. After months of battling with them (really battling with myself since no one would answer my calls, emails, chats until I got Public Relations involved for a 2nd time and utilized BBB), I finally received my 3 Uboxes and placed them in storage at Del Monte. The Del Monte location was accommodating with no concerns there. Then, we find an apartment and schedule delivery of the Uboxes, easy peasy. NOPE. I get a call from Alfredo at Del Monte (he's great, no complaints about him or the location, just Uhaul) and find out they can't deliver my Uboxes to the apartment due to 1) they advertise pallet truck delivery but can't actually do it; Santa Cruz can do pallet truck delivery but they have no availability; 3) a 2-unit trailer can't fit a 3-point-turn in the parking lot; 4) they don't have enough staff to do 3 1-unit trailers. Alfredo was great though, he talked me through the options, he explained why street parking wouldn't work (which would have been a painful walk to move a 4-bedroom house anyways), he had researched alternate options before calling (using a neighboring parking lot - didn't work because there's a fence and locked gates between us and them) and using a box truck to load at Uhaul, and unload at home (there's 1 17-foot truck available, so we need two trips and only have 2 days to do it cause it's booked for Saturday). We went with the 17-foot truck but so frustrated with Uhaul because the ONLY REASON WE USED UHAUL WAS SO THAT WE COULD USE THE UBOXES AND ONLY PACK ONCE AND UNPACK ONCE! (Pods was our first choice and they couldn't deliver to our prior addresss.) Why does customer service offer pallet truck delivery if the Del Monte location can't fulfill it? And btw, there are signs IN the Del Monte location that indicate they have pallet truck delivery options- remove the sign if you can't fulfill the request! Now I'm 7 months pregnant having to load and unload a moving truck because, yet again, Ubox can't keep their end of the deal. And paying for Movers with Ubox was FIVE times the cost of Ubox delivery (10x the cost of using the truck). A cost that is already so high because of a cross-country move with 3 Uboxes (1 of which they lost for weeks). In summary, Alfredo is great. Del Monte location was (mostly) great, the skip-the-line pick-up method was a joke that left us back in line twice to get assistance from someone who clearly wasn't happy to assist. (To be fair, we were frustrated already but c'mon, how often does Uhaul deal with happy customers? The staff member did not make us any less frustrated.) We saw Alfredo again as we walked out and he was friendly again and helped us drop off the truck quickly upon our return the next day. Back to the summary, Uhaul and Ubox has been a major disappointment.

TREVOR F. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Helpful professional employees were friendly, quick and thorough

TERRY P. 
Rating:
5.0

Customer service on point, really helpful .

Fernando R. 
Rating:
5.0

Customer did not leave a comment.

LIto H. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Salome was an excellent and extremely helpful driver and she went above and beyond to help me get things sorted! For military moves though, a weight ticket is necessary to get reimbursed for expenses. None of the U-Haul sites in monterey California or Augusta Georgia were set up to provide weight tickets. Salome was helpful and drove across the scales to get me a full weight and an empty weight, but to better facilitate military move support, adding some process to provide those tickets will allow military moves to use your services more.

matthew P. 
Rating:
5.0

No idea

RAMIRO V. 
Rating:
5.0

Customer did not leave a comment.

Sara S. 
Rating:
5.0

Show the customer where to find the gasoline access on the vans--was hard to find😊

Paula J. 
Rating:
5.0

I only wish the mileage charge was not as expensive, given the current high cost of gasoline.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

Tarah C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Mostly good experience. Drop off was quick, easy and accommodating!

KELLI O. 
Rating:
5.0

Wash the van and clean the inside. But it is an excellent location and the service behind the counter was good

Linda W. 
Rating:
5.0

Rey nice support from Team!

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Wesley N. 
Rating:
5.0

The truck was older mising a know to roll up/down the driver's window and not sure the radio was working. Inonveniences but the truck got th work done I needed. Would definitely use and recommend this location again.

Paula J. 
Rating:
1.0

To insure the person behind the counter act like a normal human being and have a little knowledge of customer service. More important of all to insure they are not on drugs to prevent them from being able to communicate with customer and not act like an idiot.

mohammad B. 
Rating:
5.0

Customer did not leave a comment.

JASON G. 
Rating:
5.0

Customer did not leave a comment.

michael D. 
Rating:
5.0

Both check in and check out was easy with courteous service ! Thanks guys !

Danielle C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

I wish I could have had verification at the drop-off site of the total charged to my credit card. Instead, the representative said “nothing more charged.” That makes it necessary for me to take the step of finding the charge in my credit card record. It works just be easier for me.

ANNE P. 
Rating:
5.0

The contract stated to drop off at the airport but there is no facility there. I called and the rep sent me to this address which is very well outfitted.

jon K. 
Rating:
5.0

Nothing, excellent service.

auburn M. 
Rating:
5.0

Customer did not leave a comment.

Raymundo A. 
Rating:
5.0

Customer did not leave a comment.

Consuelo A. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

App issues! I called the 800 number & was told there was a twenty minute call. I Had to go to the store to book trailer. The store is very busy but there is and has been the issue of lack of personnel. That said, I received fast & very friendly service

Paul Y. 
Rating:
5.0

Nothing great customer support

Patrick L. 
Rating:
3.0

Appreciate being taken in earlier to get the install done sooner. The install was quick and seemed like all was great until they left the driver side mud flap off. They were decent enough to give it back plus a couple extra fasteners. I would recommend this location, but would need to have a walk around before leaving.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Cody G. 
Rating:
5.0

We return truck today 7:00am 10/23/2022

carmen R. 
Rating:
5.0

Having the dolly and blankets permanently mounted to the side of the truck was a real problem for us as it took valuable space that we needed. Keep those inside - if we need them we'll ask.

Nicholas D. 
Rating:
3.0

Customer did not leave a comment.

Lovepreet S. 
Rating:
5.0

Timothy is a huge help every time!

Susie C. 
Rating:
5.0

super fast, friendly it took less than 5 minutes to drop off the trailer

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Sabra W. 
Rating:
5.0

Customer did not leave a comment.

Gene B. 
Rating:
4.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

Friendly, helpful staff.

Jeniffer M. 
Rating:
5.0

Nothing I can think of. Keep up the good work.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
3.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Thank you. Team was very understanding and helpful.

Nick S. 
Rating:
5.0

Great technician. Easy to talk to. Excellent customer service.

Abdul K. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Cristian S. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

The uhaul boxes first came in a hitch trailer which didn't have a way to lock it. This was the only thing that worried us at first since someone could've just drove in with a big truck and hitch it on easily and drive away. When it got to dallas, it wasn't on a hitch trailer so it was okay.

Darwin F. 
Rating:
4.0

Customer did not leave a comment.

DARREN L. 
Rating:
5.0

Customer did not leave a comment.

Nick C. 
Rating:
5.0

Drop off took less than 5 minutes

joseph O. 
Rating:
4.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Victoria S. 
Rating:
5.0

i would recommend due to it being open on Sundays. However very short staffed.

SUSAN H. 
Rating:
5.0

Customer did not leave a comment.

pamela D. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
2.0

The truck had a check engine light on and the engine did have an odd sound to it. It was empty when we picked it up. Then they charged us for like 140 miles than we drive , we only drive it 40 miles total.

Leeonard G. 
Rating:
2.0

Customer did not leave a comment.

Sacramento J. 
Rating:
5.0

Customer did not leave a comment.

TERRALEA G. 
Rating:
5.0

My first trailer selection choice had no working lights so I had to downsize to a slightly smaller trailer.

allen D. 
Rating:
5.0

Customer did not leave a comment.

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Ralph G. 
Rating:
5.0

Customer did not leave a comment.

Stuart C. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

These guys are great! kind and professionals, huge parking spaces for easy enter and exit. definitely I will go again.

Kibong C. 
Rating:
5.0

Customer did not leave a comment.

Randall W. 
Rating:
4.0

Customer did not leave a comment.

Garrett K. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
3.0

U-haul (not the location) charged me twice as much as you were supposed to - after I had called in to arrange a slightly later drop off time and been assured by phone that there would be no extra charge. Also, your online drop off system did not work, despite spending 15 minutes going through it 3 times. I like the location, but u-haul dropped the ball and I am very unhappy.

Melynda S. 
Rating:
5.0

Customer did not leave a comment.

Hari K. 
Rating:
5.0

In my opinion, nothing more. Your customer service was superb! Thank you.

Charlotte M. 
Rating:
5.0

Customer did not leave a comment.

Glenn M. 
Rating:
4.0

Customer did not leave a comment.

Acanolivecom C. 
Rating:
5.0

Great service online and by check in/check out staff.

Jeffrey P. 
Rating:
1.0

I called 2 days before my scheduled time to confirm the installation. I showed up at the scheduled time and was told the hitch had not arrived. After receiving no information as to when the installation could be done, I called back the next day and supposedly they can do the installation in another week but they are still unsure if the hitch will arrive.

kei H. 
Rating:
5.0

Customer did not leave a comment.

timothy M. 
Rating:
2.0

While I was grateful for all the help the personnel gave me to find me a truck after the one I had reserved was not onsite, I believe they rushed a truck into service without a proper inspection, which led to a very dangerous situation since there was a faulty fuel line which spilled gas all over every time I had to fill the tank. This truck should have never been released.

GREGG T. 
Rating:
2.0

I had to wait over an hour to find a truck that I was told was onsite when I made the reservation. When I finally got a truck it had a leaking fuel line causing gas to spill all over whenever I attempted to fill it with gas. It never should have been released as it was a danger to myself and others

GREGG T. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
3.0

Maybe not have rediculous “set rates” dictating how someone should move and adding extra time/money/days when it is clearly just for money gain and not for the customers capabilities.

Deidre D. 
Rating:
1.0

I had the worst experience with UHaul. They made my order wrong, were days late, never responded to my concerns, and would hang up on me on almost every call.

Kodi C.  |  Overall Experience 
Rating:
5.0

The staff recommended someone who could move my uboxes to my place for unloading. It saved me a lot of time and money to not have to unload at Uhaul.

Diane S.  |  Overall Experience 
Rating:
1.0

Poor promises made and then unfulfilled until pressured. Finally received my UBox today 8/24 from 7/28. Repeatedly charged for service not received. The managers finally got billing and box to me.

clintin c.  |  Overall Experience 
Rating:
1.0

The manager never spoke with me, but indicated to transport scheduling that he had contacted me. It was the worst moving experience. Horrible customer service.

Debbie B.  |  Overall Experience 
Rating:
5.0

Great service!

Kelsey D.  |  Overall Experience 
Rating:
5.0

It was an excellent experience.

Ala S.  |  Overall Experience 
Rating:
5.0

Fantastic Location. After many messy and unresolved issues from the originating location, the store manager Alfredo went out of the norms of typical customer service to ensure everything was fixed.

JOSHUA M.  |  Overall Experience 
Rating:
5.0

I had a terrible experience with the company uhaul about a ubox but this facility and general manager Alfredo made me so much happier! He called me and couldnt apologize enough for my other experience

Jennifer H.  |  Overall Experience 
No reviews have been submitted for this location.

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