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Rachael KCustomer Reviews for U-Haul at Elliot Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You're doing right..don't change anything. Thank you.
Antonio VContinue to be friendly fast and efficient!
Bryon RI was charged an extra 56 dollars for keeping the truck until 8 am the following day. I originally paid 74 dollars for a 4 hour rental, then I needed it until the next day. It was returned only 16 hours after I picked it up.
Robin SWe had a little bit of a bumpy start because we weren’t prepared and one of us tried to pick up the U-Haul without myself, the reservation holder being there. Took a bit to figure that out, but you all did great. We like this location and learned how to use the app.. would recommend
ALICIA TThe gentleman came out immediately to help me. Very courteous, professional, and helpful. Both picking up and dropping off were quick easy no hassle experiences. I have rented many times from many Uhaul and this was the best experience by far. Thank you.
stephanie GThe App needs to be updated to reflect that there are NO DOLLIES at this location when I had reserved this two weeks prior. This was a huge inconvenience.
shelly pEmployees are nice helpful and informative.
Bernadette EEasy in and out process at both pick up and drop off.
John BGreat service and friendly staff
Margaret SEverything was fast and perfect.
Mike RThe return process was quick and went smoothly. No issues at all.
Robert RGreat service! The gentleman that I worked with was friendly, helpful and excited to get me everything I needed. He seemed happy to be at work! I love it when I see that type of energy for their work. Thanks UHaul!
TODD H1 guy in the morning and 2 in the evening did and excellent job.
Jerresa MThe check in online and Check out takes a long time.
BERNADETTE DThis was a great customer service experience. I walked in with no reservation. The team got me out the door and on the road in 10 minutes. Returning the truck was equally easy - they came right to me when I arrived, checked me out, and got me back on the road in about the same amount of time. Really appreciate the efficiency and positive customer attitude.
ADAM RMy favorite UHaul location. I've used it probably a dozen tines in the last 25 years. This management team is the best of them.
Michael FAll good!
RANDAL GWay to pricey for two hours.
Leticia AThe location was great, but by using the app I thought I would be able to just not talk to humans to get the truck. That was not the case. The app was misleading.
SHEILA JMi pickup truck never arrived so they gave me a minivan instead but was smelling like weed, the front desk guy told me that I would get a $50 discount since the pickup never arrived and in the final checkout of the minivan the app charged me the whole price
EDUARDO AFound the process to schedule, pick up and return quick and easy. Great job!
Gary RThe service was good… But when you advertise 1995 for a truck and you take $45 out of my account when I only drove 3 miles it’s misleading and I was told it was because of the fees… So are you telling me that my fees were more expensive than the actual truck rental I’m so disappointed in U-Haul!!!!
Tim HStaff are awesome, Specially Steven, Noah and John. They are very friendly and accommodating.
NAZRUL TVery nice staff! Reasonable priced for the length of driving i had to do! 10/10 recommended.
Christie JAllow app check in on. Weekends.
Jeff PDid amazing! The customer service was wonderful, honest transparent and just fantastic!!! Thank you to the Uhaul family!
Shane SDid amazing! The customer service was wonderful, honest transparent and just fantastic!!! Thank you to the Uhaul family!
Shane SGreat and prompt customer service!
STEVE TI was very pleased the trailer I reserved was there and ready to go. The associate was helpful and quickly got me checked out and hooked up the trailer.
James WThe staff wasn’t very helpful we asked them to help with the radio and Bluetooth and they said they couldn’t bc they had a line but the guy was just outside and just didn’t wanna help. They weren’t very friendly and it was like a more of a get the truck and go experience and when you’re spending a lot of money I don’t appreciate that.
gabrielle hIt’s every U-Haul. When you reserve a 5x9 motorcycle trailer with a wheel chuck, there is no guarantee it will be there for you upon pickup. I had to get one without motorcycle chuck and every day after transporting, I had to redo the motorcycle because the front wheel moved and bike leaned and I had torque straps and ratchet straps at 8 anchor points. YOu system doesn’t hold the correct trailer even though it’s what I select upon reservation. Someone can take the only one-way wheel chuck 5x9 seconds before I come to get it, that sucks, it’s happened at every U-Haul I rent from every single time. They couldn’t locate one in all of Phoenix which is pretty amazing. Fix your app so it holds the correct trailer.
RICHARD RLarge location. Plenty of inventory. Friendly staff.
Robert DContinue to be courtesy/ professional 😉
COREY SKeep everything the same
DEON BExcellent customer service!! Been too long since I experienced such excellent customer service!... Will always use this location. 6 stars!
Jane BThe truck I picked up had not been swept out but it was already connected to the trailer I needed so I just took it as is and cleaned it out myself later. I also wanted to note that there should be a spare key kept somewhere perhaps under the hood or something to prevent lockouts which happened to me. I ended up having to pay $200 to get back into the truck because I locked myself out accidentally. I was informed of the "insurance " that one can buy for situations of being locked out but there seems to be insurance for everything under the sun and if you were to buy ALL the insurance out there, you'd go broke... Another thing I wanted to add is I wish the trucks had a power window at least for the passenger side.
Richard SGreat service In / out with no problems
michael sFinding the keys might have been easy if the information and the actual lock boxes matched. Also, there was almost no lighting to find the truck after dark with little to no direction on where it was parked. I will not do this again. Overall, not enough information provided for this experience. And, not being told to have two people available to be contact, especially at 8pm, was insane. I don't have a lot of people like that. Many others do not either.
Cherril BThe only problem that could’ve been very costly was that the mileage was off 1.000 miles incorrect on my paperwork and gas gauge too. If I had not taken a picture of the dashboard it would have made it very difficult to prove otherwise. Also I called as soon as I realized it less than an hour after getting the truck. Please work on accuracy of mileage and gas gauge for future renters.
Cookie RThe two gentlemen that helped me had perfect customer service and made it so smooth and easy I'm truly grateful
IRVIN MThe auto transport trailer had no brake fluid in the three-dot reservoir. An additional charge was applied for an extra day, despite being informed prior to drop-off via phone call that this would not be necessary. Aside from this issue, the staff were excellent.
Scott GEasy check in
ROBERT RGreat people Steven is a great worker and person
Ryan JKind people, clean place, didn’t have any issues with the drop off!
Zoey JEasy drop off!
GREGORY DGreat location, friendly personable staff overall excellent experience. THANKS AGAIN GUYS!
TANIELE JRepresentative was organized and had all the information at his fingertips.
allan jComing from out of town, not knowing the location, I was lost and didn't see any signs directing me to the proper location to check in the truck. A very confusing location. People were very helpful, but I was very frustrated.
David RScheduling staff gave me wrong information concerning size of containers and delivery.
holly d | Overall Experience