Customer Reviews for U-Haul at Elm St

1,275 reviews

34 Elm St   Waterville, ME 04901
(Rt 201 & 104)

(207) 873-6171

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(207) 873-6171

34 Elm St
Waterville, ME 04901
(Rt 201 & 104)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Watervilles equipment has always been very much above average in it's cleanliness. Smells good too. People there are too notch. Cordial and friendly. Your Maine employees are your best employees...hands down. Never had a bad experience at any Maine location. And Waterville is by far...the best

William S. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
4.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
3.0

Customer did not leave a comment.

Irene P. 
Rating:
4.0

Customer did not leave a comment.

sandor N. 
Rating:
4.0

PLEASE explain when you say on the phone, or in person that what you market as a 20' truck actually has a a 17.5' box with a 2.5' “dog house” over the cab. Also after I left the rental yard I noticed the agent marked the gas gage at 3/4 full when it was 5/8 full. Also be aware that the 6 pads and the dolly mounted inside the box will be added to the rental fee if they're used and if not used, well, they take up space.

JEFFREY T. 
Rating:
5.0

Customer did not leave a comment.

PHILIP N. 
Rating:
5.0

Thank you

Leah A. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Dwayne M. 
Rating:
5.0

Very personable and helpful employees.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Glenn L. 
Rating:
4.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Very positive experience renting truck to move some appliances - easy check in and return.

Tracey H. 
Rating:
1.0

We picked up truck and me n my sister walked over to big apple while driver got van the rep told driver that oil was spilled she requested another van rep stated we don't have one me n my sister ended up getting hurt from all the oil we informed the rep Melissa her response was what would you like me to do she gave us a 5.00 discount so we called Corporate and the guy was extremely rude and stated uhaul will not be doing anything about it . I received the text message at 11:08 am about the cleanliness of van 2 hours after I picked up. The guy responded there's nothing we will do for you so I'm contacting a lawyer because the van shouldn't have been rented in that condition I have photos , medical reports x rays

Sarah Q. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
4.0

uhaul has bad noise up front like a wheel bearing.

Ken C. 
Rating:
5.0

Customer did not leave a comment.

Donald W S. 
Rating:
5.0

Customer did not leave a comment.

christopher J. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
2.0

I was lied to and was told that I couldn't keep the truck longer saying it was going out right again at 5pm. They had 3 other 15 ft trucks not being used and they parked the truck I used and I drove back around 7 and it was still there. I WILL NOT BE USING THIS ONE AGAIN!

Zachary C. 
Rating:
5.0

very knowledgable staff. Clear instructions.

thomas R. 
Rating:
5.0

Customer did not leave a comment.

Bob S. 
Rating:
3.0

I GOT CHARGED FOR 2 DAYS WHEN I ONLY HAD IT FOR 1 DAY. I WAS 2P MINUTES LATE SHOWING 2:20 AND THATS BECAUSE I WAS 3RD IN LINE. IM NOT HAPPY WITH THAT AT ALL

Nick L. 
Rating:
5.0

Customer did not leave a comment.

Raffael S. 
Rating:
5.0

I had a great experience. The guys were friendly and informative. Your website is a bit buggy and I was unable to upload photos of license prior to arrival. It also created 2 reservations when I only needed one.

David H. 
Rating:
4.0

The location doesn't have enough space for the amount of vehicles and trailers present. The staff was wonderful, but pulling in for drop off was worrisome.

Ragan A. 
Rating:
5.0

I think it was perfect truck ran great great customer service

Joshua K. 
Rating:
5.0

Man, they work hard there with a lot of traffic through a small store and area.

Patrick C. 
Rating:
1.0

I reserved a 10-foot box truck rental online but when I got there, they didn't have a 10-foot, so they gave me a 15-foot. The 15-foot box rental ran real ruff. I was told it should get between 10-15 miles per gallon. I only put 28 miles on the rental and purchased $10.00 worth of gas before returning it which gave me 2.25 gallons of gas. Upon returning it I was told the gas was low and they charged me an additional $30 for a gas charge which amounted to 6 additional gals. The manager was rude when I explained it couldn't be correct due to the miles I drove. The gas I purchased and the gas they charged me for amounted to the truck rental getting only 3/5 miles a gallon. The manager couldn't seem to comprehend that concept. I will never go back there ever again.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Heidi B. 
Rating:
4.0

Long waiting times for customer service. Only one worker to take care of 3 people waiting in line for rentals and returns

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Jo-ann L. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

Everything was fine and the young man working enjoyed his job and was top notch

Skip C. 
Rating:
5.0

Customer did not leave a comment.

alish B. 
Rating:
4.0

Customer did not leave a comment.

Susan W. 
Rating:
5.0

We had a great experience.

Robert D. 
Rating:
2.0

This location needs more room to maneuver. I had a challenging time parking the trailer. The drop off was performed after hours and the space was very very limited.

james R. 
Rating:
5.0

Great going to an actual uhaul dealer...made all the difference! Great job!

Nichole L. 
Rating:
5.0

Customer did not leave a comment.

Brad B. 
Rating:
5.0

Customer did not leave a comment.

Loren F. 
Rating:
5.0

Amazing super efficient staff, especially the hot red head girl

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

Lindsay B. 
Rating:
5.0

Only thing I would like the steps on the trucks when you get in there kind of high otherwise her that I love the vehicle

LISA T. 
Rating:
1.0

Had to reschedule the first time because they failed to notify me that my truck wasn't ready nor at the location so I had to cancelled my moving plans for the day and reschedule for the next. Staff could really care less if I got my reservation or not. They did not try to make up for their mistake. Extremely disappointed in service. I will never rent from uhaul again.

Grant C. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Great customer service, they helped guide me though my first experiance renting a 10 ft truck , answering any questions. very courteously. I had no problems driving the clean comfortable truck. And returning it was done efficiently and quickly. I will definitely recommend this location!

cari H. 
Rating:
5.0

They did a quick and efficient job checking me out and then back in at the end of my rental. Thank you very much Waterville, ME UHAUL Rental Center

JEFFREY D. 
Rating:
5.0

The online system did not inform the humans that I had an appointment at this location.

Steve E. 
Rating:
4.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

Julie L. 
Rating:
3.0

Customer did not leave a comment.

Oliver M. 
Rating:
5.0

ALWAYS a great experience! Thank you!

Peter R. 
Rating:
3.0

In 6 degree weather, we could not open the roll-up door beyond 6" because weatherstrip too stiff. Had to use a 2X4 to lever it up. I rented the same trailer recently and had to sweep out dirt, this time I had to sweep out new dirt.

Neil W. 
Rating:
5.0

Super easy and convenient!

Casie R. 
Rating:
5.0

The woman that was helping me was very knowledgeable, helpful and kind. She did an amazing job

Corey N. 
Rating:
5.0

Quick easy rental and return worth every penny

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Kyrie T. 
Rating:
5.0

Service was excellent

Peter P. 
Rating:
4.0

Customer did not leave a comment.

camellia P. 
Rating:
3.0

I had to clean out some accumulated dirt. Door was very difficult to open/close. Attendant had great difficulty unhitching coupler when I returned trailer; she said locking screw was bent.

Neil W. 
Rating:
3.0

The uhaul was dirty, the ramp would not come out good, it would get off track and get stuck half way, would have to tget iy unstuck by pushing it back in to start over.

VICTORIA L. 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
5.0

GREAT RENTAL

ANNEE C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
3.0

Customer did not leave a comment.

JEFFERY F. 
Rating:
5.0

Customer did not leave a comment.

HATTIE S. 
Rating:
4.0

The truck inside was free of clutter but I would not say clean

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Natasha K. 
Rating:
2.0

Try not to overcharge customers who are renting in good faith. They saw I was up the creek when my truck was missing the fuse relays to power my connecting plug, and charged me $100 for quickly wiring the trailer to my taillights.

ANDREW M. 
Rating:
5.0

Very friendly and helpful

CHERYL C. 
Rating:
5.0

Customer did not leave a comment.

SUSAN M. 
Rating:
5.0

Customer did not leave a comment.

THERESE W. 
Rating:
4.0

Customer did not leave a comment.

DAVID A. 
Rating:
1.0

Dirty vehicles. Had to provide oil and windshield washing fluid because they weee low to none when receiving the van.

evan G. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

I wouldn't recommend this location due to the person I talked to over the phone from the other location, but the lady at the desk was very nice and got everything tooken care of.

HARVEY P. 
Rating:
4.0

They were helpful in lowering the price per mile because I was unable to pick up the truck the evening before due to some communication issues and the snow storm.

STACY M. 
Rating:
5.0

Customer did not leave a comment.

ELIZA M. 
Rating:
5.0

Staff were friendly and helpful, the guy even warmed up the van so I wouldn't be cold.

CATHERINE K. 
Rating:
3.0

This location should be enlarged to accommodate parking better. The 26ft we returned took up nearly the whole lot.

ruth M. 
Rating:
3.0

Be friendlier!

DOUGLAS D. 
Rating:
5.0

All was as said.

NANCY B. 
Rating:
5.0

Customer did not leave a comment.

URIA P. 
Rating:
5.0

Customer did not leave a comment.

CALEB W. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Mr. Corey Gray needs some assistance. One man can't do it all - although he handled the many customers as well as can be expected. I realize many companies are understaffed these days due to Covid.

STEPHANIE P. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
4.0

All the people at Uhaul have been extremely professional and courteous.

Diane L. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
1.0

I refilled the gas tank and they refused to reimburse me. Ripped me off.

LEO M. 
Rating:
4.0

Our only issue is when we dropped off the rented trailer, the customer service person in Waterville tried to charge us additional money. Luckily, my husband had a copy of our agreement.

Diane L. 
Rating:
2.0

Customer did not leave a comment.

Margaret K. 
Rating:
5.0

Customer did not leave a comment.

JULIA L. 
Rating:
3.0

I was misquoted on the trailer rental fee. This facility was not familiar with the U box procedures

david p.  |  Overall Experience 
No reviews have been submitted for this location.

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