Customer Reviews for U-Haul at Elm St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Elm St

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Timothy B.
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Customer did not leave a comment.

LUIS R.
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Have a walk around the equipment with the customer and describe some of the features and how to use them

Scott B.
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Melissa is amazing! She always goes above and beyond to make sure her customers are taken care of! She takes the time to help you! I always come here because of her! Thank you so much! Scott B.

Dana J.
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Customer did not leave a comment.

SUSAN M.
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Robert C.
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Joseph V.
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EUGENE F.
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ARTHUR C.
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ALTON S.
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Debra H.
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JOHN M.
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Great service and support, advice helped me travel safely 1000 miles. Very helpful. Thank you!

Shelly B.
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I had friendly professional service from the lady at this location... she explained everything from hook up to drop off ... I would recommend this location to my family & friends

Grace P.
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Customer did not leave a comment.

Gail P.
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PHILIP T.
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Where to start. It took 5 days to rent an auto transport. When does a day consist of 12 hours? Your system was inop on 10/16. Therefore, I was unable to rent equipment, which put me in a bind. I had to rush to accomplish what needed to be done - which was to get my car off from roadside and to my house. If I was allowed 24 hours on the rental, it would have been easier for me to get things done. The transport that was needed did not move for at least 4 days prior. When it came to my using the equipment, I was told that because the store did not open until 9:00 am the next day, I had to bring the transport back in less than 12 hours. I RENTED IT FOR A DAY _ NOT 12 HOURS! I will think long and hard before I rent from you again. I was told that my rental reservation was at 7:15 am. The store closes at 7:00 pm. Less than 12 hours later. In fairness you should refund 50% of the charges as your mistake cost me. It was your system that was down not mine. To improve for the next customer you should have 12 hour rentals.

TERRIANNE D.
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Scheduled a 9 am pick-up but had to wait 40 minutes due to only 1 person working at the location. He did his best to get me on the road as soon as possible. Excellent service overall even though the location was understaffed.

Peter C.
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the cargo van we rented smelled very strong of weed. It needed to be disenfected or something. My major complaint is when we went to drop the van off and you wanted us to do it online. We sat in the parking lot (not the nicest neighborhood) and tried to comply but after 20 minutes, we gave up. Then we saw where you said we would be charged $20 for not checking it back in online. You've got to be kidding. You need to make that return procedure alot easier.

LENWOOD C.
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Steven P.
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Patricia C.
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LENWOOD C.
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MICHAEL L.
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Melisa did an excellent job helping me with the problematic truck.

ROBERT V.
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I reserved the van in Augusta 5 days before the move. When I showed up there, no vehicle was available. I had to drive 20 miles to Waterville to pick up the vehicle. The folks at Watervile were great, but the folks in Augusta need some work!

Dalton B.
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Customer did not leave a comment.

Daniel F.
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The truck was clean on the outside, inside of the cab smelled like a wet dog and was covered in dog hair. otherwise everything else was fine

MICHAEL C.
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Paul F.
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LOUISE S.
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Diana M.
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DALE W.
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I have always had the best experience at this location & people who work here. The people are always friendly and eager to help.

Daniel D.
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The problem I had was the trailer I rented lost a wheel bearing which blew the tire and it was on interstate 295 it was a real problem set me behind wasn't really happy

WILLOW R.
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This was the first time that I opened the covered trailer and there was dirt inside. Not a big deal I am capable of sweeping it out.

DANIEL R.
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You can have the truck we reserved ready at the agreed upon location. We had to go to Waterville to get a truck. We had reserved one for Belfast. We were given 75 miles to make up for the distance. It did not make up for it. Nothing was done about the inconvenience and loss of time. If there were anyone else to use, I would use them.

Tam Thanh H.
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Customer did not leave a comment.

Robert C.
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Elizabeth L.
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Everything was great. Thank you!

VINCENT V.
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I was way over charged cuz you guys can put in the right miles I was charged double for my stuff I only drove 84 miles and payed 320 I will never send anyone your way EVER!!!

Caitlin C.
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I would not recommend anyone use UHaul during the pandemic. The vehicle I used was not cleaned properly, especially given covid. There were no supplies provided to even self-clean the inside of the vehicle.Tthe staff are not being required to use masks. I went on two days and saw three staff, and none were wearing masks. I worked with very kind new employee who clearly had also not even been given adequate training as he was not aware of potential high-risk transmission actions, but was very polite when I brought it up.

Kirk B.
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Was in/out. Apologized for condition of vehicle and missing equipment.

Eric F.
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Customer did not leave a comment.

Neal Y.
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The staff did not wear masks even when inside in violation of state requirements. I was surprised to see this following the Big Moose Inn outbreak. Additionally, the equipment I originally reserved is not even carried at this location which resulted in a phone call later on and a need to change plans. The truck smelled of stale cigarettes U-HAUL as a company is great. From the prices to the app, it is really the only way to go. But that is UHAUL in general. This specific location does poorly in the areas they have actual control of and does nothing but harm the companies overall image.

PETER T.
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CHRISTOPHER C.
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Dawn L.
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Eric B.
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Stephen L.
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Customer service was quick and efficient. thanks.

Joseph M.
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driveway isn't easy to get into

Joseph F.
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the owner was pleasant but when I went inside the worker inside said im just here and dont punch in till noon. The owner was busy with customer and easy to deal with when I asked question about insurance, although he didn't know the info he did his best to get me the claim company for damage that was on my truck.

Lauren L.
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Very satisfied

ELBERT B.
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Contacting by phone was a problem

DANIELJ JR H.
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Customer did not leave a comment.

Stephen G.
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James S.
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ALBERT F.
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Sarah L.
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Eric S.
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James T.
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I always appreciate the service I get at this U-Haul dealer.

lenwood C.
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Fernando G.
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Dennis B.
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Robert K.
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Will D.
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JUSTIN A.
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Katy R.
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The general manager paid no attention to what I was saying and in fact while I was speaking decided to joke around with another employee. I felt very cheated and scammed. It'll be a long time before I use uhaul again or reccomend them with the lack of service I received.

Matthew P.
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Customer did not leave a comment.

LENWOOD C.
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MARK T.
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The Waterville stores printer was not working...so she emailed me a copy..which was fine..except is was extremely blotchy and hard to read..we needed importannt info off the contract at the end of our trip and it wad extremely hard to read.

Tawnya C.
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Very very rude service... kept being called names from store manager an they refused to listen to me an work with me don't go here ever!!! Go to mr. Roy's if in Waterville

Quentin H.
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When money is owed back to the customer whether it be in cash or on a card should be put back that same day not 3-4days later

Owen M.
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Customer did not leave a comment.

thomas R.
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Erin came out to our car immediately and assisted us with disconnecting the trailer and closing out our contract. He was very fast and efficient as well as courteous.

Tiffany L.
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I did the online check in and the directions were unclear around key location. Please make it clear the location of the key box is at the building, I was looking for something on the truck. Was greeted by a friendly uhaul associate when asked about where the key was.

MICHAEL C.
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The guy who we pick up from rocked.

Jeffrey S.
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The young lady that assisted me in the sale went way above and beyond my wildest expectations. She opened early for me, loaded the trailer to my truck, verified all equipment worked perfectly and was pleasant the entire time.

JENNIFER O.
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Our uhaul representative Adam C. In waterville maine was outstanding. He deserves a raise!

mark O.
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Customer did not leave a comment.

david F.
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Great to deal with

Thomas S.
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Customer did not leave a comment.

Randal M.
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Mwashuma S.
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The employees were rude, unhelpful and distracted. My account may not reflect this but I have been a loyal U-haul customer for 15 years. For some reason at several locations in the past two years, the quality of service has been regrettably substandard. I have seen quality service from this company in the past and I use that experience as a benchmark for my interactions in the past two years. I really hope things improve.

Anna M.
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Customer did not leave a comment.

Michael W.
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DANIEL F.
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easy rental pick up and drop off. truck was clean no issues at all

Simon G.
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GARY A.
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Ashtray was not cleaned out and it made me wonder about the cleanliness of the whole truck in this world of covid. Melissa was excellent. She helped me move my appointment from Saturday morning to Friday afternoon. I really appreciated that.

Elaine S.
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As usual the people working there are friendly and quick.

Steven M.
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Customer did not leave a comment.

George A.
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ANITA G.
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bad neighborhood, dark in back parking lot

Cheryl Marie A.
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Customer did not leave a comment.

RUTH M.
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Marlies O.
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Matthew W.
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The staff were friendly, helpful and accomodating through the whole process, we could not be more appreciative of them making things better.

Gareth B.
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The trailer was not maintained properly and caused it to slam into the back of the truck at every stop. I reported this to the pickup person and would like a day refund for the super negative experience and the possible damage to the truck

Kyle S.
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Customer did not leave a comment.

Brian H.
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Sharon V.
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Joyce A.
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Customer did not leave a comment.

Timothy L.
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The manager was very helpful and friendly. I was in and out very quickly and the whole experience seemed to be very effortless and easy. Thanks so much for making this experience great. In the past I have had a bad experience with this particular location with a different manager and it is so good to see that things have changed for the better.

david p. | Overall Experience |
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I was misquoted on the trailer rental fee. This facility was not familiar with the U box procedures

No reviews have been submitted for this location.

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