GM is pathetic with customer service. Truck had no power steering fluid so I had to buy a quart myself to fill it up.Jonathan G.
Trailer Rental & Towing in Waterville, ME at U-Haul at Elm St
Waterville, ME 04901
(Rt 201 & 104)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Waterville, ME 04901
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Drop off was easy and well organized. Signs of where to drop off was easy to follow and I was promptly greeted outside and taken care off and back on my way in less than 5 minutes.LESLIE P.
The truck I had should not be on the road. It was hard to switch gears, open the back door (it took too people to open it and close it.). The truck would not pick up on hills either.Bianca W.
Owner Corey Is awesome goes above and beyond for his customers!JOHN C.
The tire blew within the first 13 miles of the drive and when I called for assistance, they put me on hold for 2 hours while I sat on the side of I-95 until the location closed. They never came to the phone and I had to go through a third party to get any help.SONNET M.
Again nothing. The return was simple and easy. We also went through this location for our Storage Reantal.Jennifer F.
Very good service in Waterville, ME. U-Haul in Waterville needs a bigger center.DEREK J T.
A couple of thoughts, if I may: (1). It may be a good idea to remind customers who are inclined to rent a 10' truck that the ten-footers do not have a pull-out loading ramp; (2) There really is a problem with using the "24/7 return after business hours" software. Despite trying desperately to follow carefully the instructions, both at the Waterville and previously at the Portland, ME, U-Haul franchise, I eventually had to resort to calling U-Haul "customer support," and after a wait of 25-30 minutes, to give up.Parker B.
This location was excellent, spot on with competence and courtesy.Larry K.
Don't answer phone when they do your asked to hold a minute.I waited 15 minutes on hold, then hung up. No personal customer service.Kim K.
Everything was fantasticMARCUS R.
Nothing was great rental and easy return..ROBERT B.
When I arrived I was told the â€œcomputers went down yesterdayâ€ so they were unable to take my credit card. How is this a thing in 2021? I was told cash only. My only option was to drive around town, find an ATM, pay $3.50 ATM fee and drive back to pay with cash. In the meantime someone else arrived and I had to wait 20 minutes for the guy to deal with them. Not happy.Shane G.
Very nice staff who made the rental transaction go smoothly and safely.MARC W.
I'd recommend that this location test the running, directional, brake lights before sending the customer off into traffic with a trailer rental.CONRAD D.
I tried to do contactless pick up. When I got to the location, the wireless connection was bad~ as I could not get a signal because of the location. So, I had to go in and take care of it. Come to find out, if my wireless connection would have worked, the key placed in the box was for the wrong vehicle. The Service Rep (that was incredibly helpful), had to go through all 6 boxes on the outside of the building to find the correct Key for the vehicle that had been issued. Then~ it was a very rainy day here in Maine~ We got the truck loaded, only to find out there was a leak in the roof of the truck_top right corner near driver's side of the truck. Many items got pretty wet. That was a disappointment. I reported this when I dropped off the vehicle. The Service Rep (a different one than in the morning) was courteous and told me they were not aware of the leak and apologized.MaryBeth B.
Mr Gray was VERY polite, knowledgeable and helpful. I would go to him again for any uhaul needs, even though it was not my most local store.JOSHUA G.
You can't improve I have used U-Haul for Anytime I've ever moved over the years you folks are not only the most personable but the equipment is always ready but more so I don't care what anything on the internet says you are by far the most reasonable and fair price Truck Rental there is out there and I thank youAnthony B.
They held money from my pre paid card and I never got the difference back and when I called they said they only took out a certain amount and my card says differentlyBrenda M.
they even refunded an item I bought that didn't work, no question since I had kept the receipt.Lee S.
I've always had good service at this location.STEPHEN G.
They were great! My company needed a van quickly and Elm St U-Haul was very prompt. They also were able to let us extend our rental period with no problems.DEREK K.
Very Pleased with my experience regarding this recent rental. The staff was very friendly and helpful. Highly recommendedLeo James D.