Customer Reviews for U-Haul at Elm St

1,146 reviews

34 Elm St   Waterville, ME 04901
(Rt 201 & 104)

(207) 873-6171

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(207) 873-6171

34 Elm St
Waterville, ME 04901
(Rt 201 & 104)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The young woman working at this location, although working alone, was very personable and helpful.

Merton D. 
Rating:
5.0

Prompt friendly service

Janice T. 
Rating:
5.0

Customer did not leave a comment.

VERNE B. 
Rating:
5.0

Customer did not leave a comment.

LAURA D. 
Rating:
5.0

Parking brake was taped in up position. Fuel less then what was on check out paperwork.

Patti F. 
Rating:
5.0

Nothing. You guys are great.

Michael P. 
Rating:
5.0

The staff went above and beyond

CLEMENT L. 
Rating:
4.0

Customer did not leave a comment.

Peter P. 
Rating:
5.0

Really cannot see what else uhaul could do any better. I've used this establishment so many times and I'm never ever disappointed! Uhaul truly is the best for those hauling needs. Thanks for accommodating me even on short notice!

Audrey J. 
Rating:
1.0

The Staff and the manager are beyond extremely rude I personally will not choose that location to conduct any more moving business under the U-Haul umbrella however the one saving grace to this establishment was the immediate attention given by the president of the facility I commend him for his understanding and cooperation

NATALE M. 
Rating:
5.0

Service was great and very convenient

James H. 
Rating:
3.0

I Should not have been charged for fuel. I left the tank a little fuller than when I picked it up. The picture shows 1/4, the needle was not even close to that mark. I returned the truck at 0659, the receipt shows it was returned at 1245, the person outside said I would have to wait because he was not open yet. This is not acceptable. Please contact me.

Glen F. 
Rating:
5.0

The truck worked well and the staff was very helpful. Thank you!

Robert L. 
Rating:
5.0

Very nice staff.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

Truck was ready to go as soon as I got there. It was clean and drove great. Corey, and Melissa have always done a great job every time I rent a truck with them.

LENWOOD C. 
Rating:
2.0

At least attempt to clean your trucks.. filthy!!!!!

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
4.0

The lot is really tight, and easy to get blocked in or block someone else in. But, great staff who went way out of their way to make the rental smooth and efficient.

RONALD P. 
Rating:
5.0

Excellent customer service. Highly recommend this site for any rental or supply needs!

ROBERT M. 
Rating:
5.0

Great service!!!

Jeremiah J. 
Rating:
2.0

I did not receive an email or verbal instructions to check and take pictures of vehicle sides, gas tank, or odometer until after I arrived at the location. I was given 1/4 tank of gas and charged for a 1/2 tank. It's really not that big of a deal but that should be more clear so I could have figured that out before leaving U-haul.

DILLAN S. 
Rating:
4.0

More room to maneuver.

David T. 
Rating:
4.0

I rented the pickup truck for the sole purpose of moving a small boat and trailer using the trailer hitch. Upon getting home there was no trailer hitch on this truck. Had to run around to neighbors in an attempt to borrow one.

Daniel F. 
Rating:
5.0

Quick and easy pick up and drop off

matthew W. 
Rating:
5.0

Na

JOSHUA P. 
Rating:
5.0

Customer did not leave a comment.

DWAIN C. 
Rating:
5.0

Customer did not leave a comment.

DENNIS S. 
Rating:
5.0

Customer did not leave a comment.

Clark Z. 
Rating:
5.0

Customer did not leave a comment.

Bonmnie G. 
Rating:
5.0

Customer did not leave a comment.

KAREN G. 
Rating:
5.0

Customer did not leave a comment.

Danielle W. 
Rating:
5.0

Customer did not leave a comment.

Peter L. 
Rating:
5.0

Very accommodating staff.

Czarina E. 
Rating:
5.0

Customer did not leave a comment.

JEAN F. 
Rating:
4.0

Great manager

Elaine S. 
Rating:
5.0

Awesome service

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

The clerk was very accommodating.

Tony B. 
Rating:
1.0

Customer did not leave a comment.

Nordac D. 
Rating:
5.0

Owner/staff was very friendly. Would definitely use this location again.

Amanda D. 
Rating:
5.0

The service was excellent - pleasant people to work with. The truck was clean and well kept. Didn't have any issues and will continue to use this Uhaul facility as my go-to spot for truck rentals.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Without exception, everyone who I dealt with at this U-Haul location has been excellent. While this isn't the closest location to my home, it is my 'preferred' location as the staff has always been accommodating.

ROBERT V. 
Rating:
2.0

My experience was no a pleasant one. We drove 3 mile down the road the low tire pressure came on we tried to cal Waterville store no answer. So we when on way. I was under the understanding that if I pick up a truck at one place and drop off at another. I would have to pay a flat fee plus gas, and when I got back to Augusta shop I got charge another $55. To my credit card. We were not happy. I will thinks again, before I do this again

Carvell C. 
Rating:
5.0

Customer did not leave a comment.

BARRY B. 
Rating:
5.0

Windshield wipers were quite smeary, made driving in the rain not pleasant. But only had to deal with rain for 1/2 hour or so, so it was bearable.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Bill S. 
Rating:
4.0

The only complaint I have with the pick up location is that after i was on the highway heading south i noticed that the steering felt like it was floating. By the time i got to my destination my arms and shoulders hurt from over correcting the steering all the time.

MATTHEW R. 
Rating:
5.0

I would like it where you guys did not charge me as much sense so I rent from you guys want to twice a week all the time I'm renting from you guys I wish I could get a discount

MICHAEL T. 
Rating:
4.0

but never sent receipt by email

David P. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
4.0

Guys we're super friendly and did a great job maintaining equipment clean. It's a pity that some clients leave a mess of mud and a trail cigarette smell in it. That just adds extra work to the already busy small operation.

José M. 
Rating:
5.0

Both employees I had the pleasure of interacting with were kind, courteous, efficient, and knowledgeable. They got us in and out quickly at both pick up and drop off while also explaining the process in very simple to understand terms. Thank you!

Eric C. 
Rating:
3.0

Customer did not leave a comment.

DIANE H. 
Rating:
3.0

Customer did not leave a comment.

DIANE H. 
Rating:
1.0

Customer did not leave a comment.

Robert K. 
Rating:
4.0

Customer did not leave a comment.

Timothy B. 
Rating:
3.0

Customer did not leave a comment.

Todd V. 
Rating:
2.0

I reserved a truck a week in advance, got my GUARANTEE confirmation to have it at 9am. When I arrived they said they didn't have my truck and i needed to pick it up at a different location 20 min away. At least at the second location the woman was very accommodating.

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

Jayson S. 
Rating:
4.0

Nothing.

STEPHANIE B. 
Rating:
5.0

Excellent customer service. Friendly and helpful. Overall a very pleasant experience.

Michele M. 
Rating:
4.0

Customer did not leave a comment.

Debra N. 
Rating:
5.0

Friendly, fast service A+

DEBORAH C. 
Rating:
5.0

Customer did not leave a comment.

Dan D. 
Rating:
4.0

Nothing. The only reason I didn't rate it as excellent was because of the cramped space, and they are doing the very best they can with it.

MARGARET R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Always good to deal with the folks at this location!!!!

Brian L. 
Rating:
3.0

Customer did not leave a comment.

Taylor C. 
Rating:
5.0

Customer did not leave a comment.

Andrea C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan K. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Great staff. Thanks

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
4.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

Joshua V. 
Rating:
4.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

No way to improve - it's already beyond excellent!

Scott M. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

I really enjoyed the experience, I will be back again!

Jeremiah J. 
Rating:
5.0

Really enjoyed the experience! I will be back for sure!!!

Jeremiah J. 
Rating:
5.0

Corey & Melissa were incredibly good stewards of the company. A pleasure to work with.

philip S. 
Rating:
5.0

Better deals for long term use.

Timothy P. 
Rating:
5.0

The gentleman who checked me out was extremely professional and efficient, great experience.

CAROLINEBOUCHARD E. 
Rating:
5.0

Very friendly and helpful staff!

NICOLE C. 
Rating:
5.0

Customer did not leave a comment.

JESSE R. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

LORI W. 
Rating:
5.0

The ramp was full of gravel and was not swept. Truck was excellant

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Corey is AMAZING!

TROY M. 
Rating:
2.0

The van smelled like it had been used to haul cattle. I spent more than a half hour trying to get the app to work sou could return it before giving in and dropping the van off and because it was 45 minutes past the return time I was charged the full rate. Then spent 50 minutes on hold trying to get a customer service rep. I will never use uhaul or recommended them ever again. Penske it's better to their customers and their equipment is always spotless. The ONLY reason I chose uhaul was because of the convenient location and the limited time I had to get there before closing .

RHODA D. 
Rating:
5.0

Excellent staff. The equipment was great. My only recommendation is about the overall Uhaul company, not specifically Elm St. The wait times when you need to call are pretty outrageous. I know you encourage people to use the internet features but when people are moving, they may not have internet set up yet and they need to call by phone. The wait times to confirm the reservation, ask questions etc... were between a half hour and 50 minutes in my case. This is an area that needs to be addressed. The rest of my experience was excellent.

ELAINE C. 
Rating:
5.0

Better communication & have priority to people who have reserved a vehicle months in advance

EDEN L. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
No reviews have been submitted for this location.

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