Customer Reviews for U-Haul at Elm St

1056 reviews

34 Elm St   Waterville, ME 04901
(Rt 201 & 104)

(207) 873-6171

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(207) 873-6171

34 Elm St
Waterville, ME 04901
(Rt 201 & 104)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JESSE R. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

LORI W. 
Rating:
5.0

The ramp was full of gravel and was not swept. Truck was excellant

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Corey is AMAZING!

TROY M. 
Rating:
2.0

The van smelled like it had been used to haul cattle. I spent more than a half hour trying to get the app to work sou could return it before giving in and dropping the van off and because it was 45 minutes past the return time I was charged the full rate. Then spent 50 minutes on hold trying to get a customer service rep. I will never use uhaul or recommended them ever again. Penske it's better to their customers and their equipment is always spotless. The ONLY reason I chose uhaul was because of the convenient location and the limited time I had to get there before closing .

RHODA D. 
Rating:
5.0

Excellent staff. The equipment was great. My only recommendation is about the overall Uhaul company, not specifically Elm St. The wait times when you need to call are pretty outrageous. I know you encourage people to use the internet features but when people are moving, they may not have internet set up yet and they need to call by phone. The wait times to confirm the reservation, ask questions etc... were between a half hour and 50 minutes in my case. This is an area that needs to be addressed. The rest of my experience was excellent.

ELAINE C. 
Rating:
5.0

Better communication & have priority to people who have reserved a vehicle months in advance

EDEN L. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Everything went great!

Jeffrey L. 
Rating:
5.0

Friendly knowledgeable staff, best location I've ever done business at!

Alan L. 
Rating:
5.0

You can't improve much on superlative service!

Leonard L. 
Rating:
3.0

Uhaul = scam

ESTHER B. 
Rating:
5.0

A little crowded but very friendly and helpful. I was taken care of as soon as I pulled in the driveway. Inspection was done before I could even get out of my truck and I was on my way.

Joseph T. 
Rating:
4.0

Customer did not leave a comment.

Reginald B. 
Rating:
5.0

Customer did not leave a comment.

JARED H. 
Rating:
3.0

The dolly in the back gets in the way. If you cut the tie and remove it you get charged a rental fee. It should not be it the truck bed unless you want to rent it. There was trash in the back of the truck from the prior renter, it obviously hadn't been checked before renting it out again. The attendant who assisted us when we picked up the truck was a bit nasty, she could stand to have better communication skills.

Joseph D. 
Rating:
2.0

Staff are not friendly I felt like an inconvenience.

Fedson P. 
Rating:
5.0

Nothing. They do great job at this location. Friendly customer service and vehicles always spotless. 👍

SANDRA W. 
Rating:
1.0

Customer did not leave a comment.

kathleen K. 
Rating:
1.0

GM is pathetic with customer service. Truck had no power steering fluid so I had to buy a quart myself to fill it up.

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

DANA J. 
Rating:
5.0

Customer did not leave a comment.

Renee A. 
Rating:
4.0

Customer did not leave a comment.

Daniel F. 
Rating:
4.0

Customer did not leave a comment.

Xavier R. 
Rating:
4.0

Customer did not leave a comment.

KAREN S. 
Rating:
5.0

Drop off was easy and well organized. Signs of where to drop off was easy to follow and I was promptly greeted outside and taken care off and back on my way in less than 5 minutes.

LESLIE P. 
Rating:
5.0

Customer did not leave a comment.

ADAM G. 
Rating:
3.0

The truck I had should not be on the road. It was hard to switch gears, open the back door (it took too people to open it and close it.). The truck would not pick up on hills either.

Bianca W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY E. 
Rating:
5.0

Owner Corey Is awesome goes above and beyond for his customers!

JOHN C. 
Rating:
2.0

The tire blew within the first 13 miles of the drive and when I called for assistance, they put me on hold for 2 hours while I sat on the side of I-95 until the location closed. They never came to the phone and I had to go through a third party to get any help.

SONNET M. 
Rating:
4.0

Again nothing. The return was simple and easy. We also went through this location for our Storage Reantal.

Jennifer F. 
Rating:
5.0

Very good service in Waterville, ME. U-Haul in Waterville needs a bigger center.

DEREK J T. 
Rating:
5.0

A couple of thoughts, if I may: (1). It may be a good idea to remind customers who are inclined to rent a 10' truck that the ten-footers do not have a pull-out loading ramp; (2) There really is a problem with using the "24/7 return after business hours" software. Despite trying desperately to follow carefully the instructions, both at the Waterville and previously at the Portland, ME, U-Haul franchise, I eventually had to resort to calling U-Haul "customer support," and after a wait of 25-30 minutes, to give up.

Parker B. 
Rating:
5.0

This location was excellent, spot on with competence and courtesy.

Larry K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

WAYNE B. 
Rating:
3.0

Don't answer phone when they do your asked to hold a minute.I waited 15 minutes on hold, then hung up. No personal customer service.

Kim K. 
Rating:
5.0

Customer did not leave a comment.

DEBRA C. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
5.0

N/A

Angel M. 
Rating:
5.0

Customer did not leave a comment.

LARRY K. 
Rating:
5.0

Everything was fantastic

MARCUS R. 
Rating:
5.0

Customer did not leave a comment.

KERI D. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Nothing was great rental and easy return..

ROBERT B. 
Rating:
3.0

When I arrived I was told the “computers went down yesterday” so they were unable to take my credit card. How is this a thing in 2021? I was told cash only. My only option was to drive around town, find an ATM, pay $3.50 ATM fee and drive back to pay with cash. In the meantime someone else arrived and I had to wait 20 minutes for the guy to deal with them. Not happy.

Shane G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Donna F. 
Rating:
5.0

Customer did not leave a comment.

Fred S. 
Rating:
5.0

Customer did not leave a comment.

Renzo C. 
Rating:
5.0

Very nice staff who made the rental transaction go smoothly and safely.

MARC W. 
Rating:
4.0

I'd recommend that this location test the running, directional, brake lights before sending the customer off into traffic with a trailer rental.

CONRAD D. 
Rating:
3.0

I tried to do contactless pick up. When I got to the location, the wireless connection was bad~ as I could not get a signal because of the location. So, I had to go in and take care of it. Come to find out, if my wireless connection would have worked, the key placed in the box was for the wrong vehicle. The Service Rep (that was incredibly helpful), had to go through all 6 boxes on the outside of the building to find the correct Key for the vehicle that had been issued. Then~ it was a very rainy day here in Maine~ We got the truck loaded, only to find out there was a leak in the roof of the truck_top right corner near driver's side of the truck. Many items got pretty wet. That was a disappointment. I reported this when I dropped off the vehicle. The Service Rep (a different one than in the morning) was courteous and told me they were not aware of the leak and apologized.

MaryBeth B. 
Rating:
5.0

Mr Gray was VERY polite, knowledgeable and helpful. I would go to him again for any uhaul needs, even though it was not my most local store.

JOSHUA G. 
Rating:
5.0

You can't improve I have used U-Haul for Anytime I've ever moved over the years you folks are not only the most personable but the equipment is always ready but more so I don't care what anything on the internet says you are by far the most reasonable and fair price Truck Rental there is out there and I thank you

Anthony B. 
Rating:
3.0

They held money from my pre paid card and I never got the difference back and when I called they said they only took out a certain amount and my card says differently

Brenda M. 
Rating:
4.0

they even refunded an item I bought that didn't work, no question since I had kept the receipt.

Lee S. 
Rating:
4.0

I've always had good service at this location.

STEPHEN G. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

SHERYL W. 
Rating:
5.0

They were great! My company needed a van quickly and Elm St U-Haul was very prompt. They also were able to let us extend our rental period with no problems.

DEREK K. 
Rating:
5.0

Customer did not leave a comment.

KARL D. 
Rating:
5.0

nothing

Robert W. 
Rating:
3.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Very Pleased with my experience regarding this recent rental. The staff was very friendly and helpful. Highly recommended

Leo James D. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
4.0

Customer did not leave a comment.

LOGAN M. 
Rating:
5.0

Customer did not leave a comment.

CORY D. 
Rating:
5.0

very smooth

Jared V. 
Rating:
5.0

I think you guys are doing just fine, thanks for the great service at the Elm St. Waterville location.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

Adam F. 
Rating:
4.0

Customer did not leave a comment.

Jim L. 
Rating:
2.0

Not so much for the next customer but I do have a complaint. I rented a 17 foot van/ truck on the 15th. I got the truck at noon and was told I had to have it back before close of shift that day. Leas than 8 hours away from my pick up time. If a rental is 24 hours than why was I screwed out of 16 hours and had to scramble to get the truck back before they closed so I wouldn't get charged for another 24 hour rental. Just kinda frustrating is all.

Jason W. 
Rating:
4.0

Customer did not leave a comment.

Eliza F. 
Rating:
3.0

Truck was extremely dirty inside and out. I wiped the steering wheel with a wipe; it was brown and filthy; as were the seats.

TODD V. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

Bill W. 
Rating:
5.0

Customer did not leave a comment.

scott F. 
Rating:
5.0

Michelle Bouchard was professional and kind. She was helpful and gave us an amazing experience renting a truck and returning it. I give her the highest star count possible.

Traci A. 
Rating:
5.0

I was pleased with this U-Haul office. I picked up my truck right after they opened at 7am. It was only a short wait to get loaded up (nothing more than usual). The check out, and return of the truck both took only a short time.

Jordan T. 
Rating:
5.0

Customer did not leave a comment.

LENWOOD C. 
Rating:
4.0

The person helping us with the drop off was awesome! Great customer service, nice guy, and made the process so much easier. The only unfortunate thing about the Elm St location is the incredibly small lot that makes it nearly impossible to fit multiple trucks and park your person vehicle. I also used the uhaul site to give my location a call during our move, but the number I used from the site from the location (207-873-6171) direct me to the uhaul call center instead of the place at elm st which was confusing. Other then that it was a great move! I definitely benefited from the upgrade to the 15 footer, the ramp was a lifesaver.

Dakota M. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

The only issue is I made a reservation to pick up a trailer in Winthrop, Me at 3 pm. I was there at 230. They were closed with no phone call. I then was sent to Waterville , that was great but the initial reservation was set up for me to drop off in Jay, Me. Since that wasn't an option I was charged for 2 days rental because of the extra travel. That part was a little bitter to take.

MARCUS R. 
Rating:
1.0

My car almost fell off the trailer, becuase the strap holding my car in place, dislodged. Uhaul then charged me 194.00 for returning the trailer early, EVEN THOUGH the reason I returned it, was because my car was literally unsafe on THEIR trailer. Do NOT use uhaul trailers to transport your cars.

Rebekah S. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
4.0

Have a walk around the equipment with the customer and describe some of the features and how to use them

LUIS R. 
Rating:
5.0

Melissa is amazing! She always goes above and beyond to make sure her customers are taken care of! She takes the time to help you! I always come here because of her! Thank you so much! Scott B.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Dana J. 
Rating:
5.0

Customer did not leave a comment.

SUSAN M. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

Customer did not leave a comment.

EUGENE F. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR C. 
Rating:
5.0

Customer did not leave a comment.

ALTON S. 
Rating:
3.0

I was misquoted on the trailer rental fee. This facility was not familiar with the U box procedures

david p.  |  Overall Experience 
No reviews have been submitted for this location.

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