Customer Reviews for U-Haul at Flatbush

Rating:

4.0

Yard need to be cleaned up.

Rating:

1.0

U-Haul inaccurately booked me to drop off in Jamaica NY when I reserved Brooklyn 4 weeks ago. Delayed my drop off by 30 mins to resolve.

Rating:

3.0

The location was overwhelming. There weren't enough agents for the amount of clients.

Rating:

3.0

When we arrived, the van was still being cleaned. They told us it had just come in and the previous renter had seafood in it. I really needed the vehicle, so I had no choice but to take it, but the fishy smell was strong and they definitely could’ve done a better job cleaning it out.

Rating:

5.0

A VERY PROFESSIONAL Experience ALWAYS !!

Rating:

5.0

Just stay friendly and curious

Rating:

5.0

Hire more workers!!!The representative (I believe a woman from Trinidad), was helpful, courteous and pleasant. I watched her work with multiple customers at the same time and everyone was pleased and satisfied. Do not lose her! She is amazing! Thank you.

Rating:

5.0

U haul the best

Rating:

5.0

These people at this location work very hard. It’s a busy place and they hustle

Rating:

2.0

More people at the counter to help with reservations

Rating:

2.0

Took over an hour to get my vehicle which was blocked in by a number of other vehicles

Rating:

3.0

Nice

Rating:

2.0

There were NO vehicles available even though myself and several other customers had reservations. I waited for HOURS to eventually be place in a truck. The clerk was doing her best to appease us but it wasn't much. Poorly run establishment.

Rating:

1.0

I expend it thru the phone any way they charged me double.

Rating:

1.0

I was given a truck with 3 miles of gas remaining. Check-in was chaotic, slow, and the staff had no idea what was going on, clearly almost unable to use the computers. There was a line of angry people almost out the door within 30 minutes of opening because this location is so poorly run. I will never use this location again.

Rating:

2.0

Bad service

Rating:

3.0

Customer service is not up to max, we are spoken to like beggars, adult people is disrespected, also in the present of other customers . You don’t need feed back let your cameras do the talking..

Rating:

1.0

The truck I was given had roaches in it which ended up crawling on my stuff. I am extremely disappointed and disgusted by this experience.

Rating:

5.0

No improvement need my experience was great

Rating:

5.0

The staff at this location was very helpful and accommodating. Wait time is a bit above average , but the helpfulness of the staff more than makes up for it.

Rating:

1.0

The chaos and confusion of this pickup was unreal! The location was disorganized and the staff appeared barely literate, struggled with using the computer. It was crowded with minimal staff/help, they were out of basic packing supplies and did not have handcarts, although I had reserved one. This overall experience seem unreal and unbelievable at times. I seriously don’t know how they’re still in business

Rating:

3.0

Have more personnel at the front sales desk.

Rating:

2.0

Accessories i ordered were not in the truck. I wasn't told I was supposed to get it from inside the store, or that it wasn't in the truck. Didn't realize until i got home and it wasn't worth it for me to go back. Not only was i charged for the acessories, i was charged for not returning them!!!! I submitted a claim last week and have still not been refunded. I was told the investigation would only take up to 3 days.

Rating:

1.0

The staff acted as if they were at home—they were way too slow and asked questions as if I worked there. I mean, they need to guide the customer; they shouldn't expect the customer to know exactly what needs to be done.Also when i did my second stop to check trailer and vehicle a tail light was hanging i have to use a zip tight to fix it

Rating:

5.0

I recommend that vehicles that are booked for a specific day be at the pick up location the day before so that the relevant checks be done and the vehicles be ready for pickup. In so doing, it allows you service reps. sufficient time to call the customers informing them that they can go to another location for a vehicle, not wasting the customers time to come to the expected location, only to be told to go to another location.

Rating:

5.0

Great

Rating:

1.0

Because they always charged extra money for no reason last night I refuel gaz they still charge me extra 10.13 dollars for gas again

Rating:

3.0

This Truck door and drive equipment need repair it was like I was driving an aluminum broking down truck lol.

Rating:

4.0

The lock was broken and the steering alignment was Way off.

Rating:

3.0

I made a mistake with the gas, and i was looking to get back some money on the gas I put in the vehicle but I was told that you guys don't do that.

Rating:

2.0

Charged for 2 Utility Dollies but Utility Dollies weren’t available for use

Rating:

4.0

Thank you Miss Kiesha. I will return instead of 4th ave!

Rating:

5.0

The brakes on the truck need redoing it's like gone gone it was very scary for me to drive, other than that everything was all good

Rating:

5.0

Help the customer with the uhaul app and how to use it thank you.

Rating:

1.0

1- It All began about 8AM I greeted The Associate three times to her face looked straight through me finally on thec4th greet she finally said good morning. Very rude to say the least. 2 - Vehicle i was given had NO A.C. when I approached the young man in the Yard and told Vehicle AC not working he says thatS ALL they had mind you now he was checking in Samec10 foot vehicle that had JUST been returned. All kinds of Men coming to and asking If I'm looking for help. NEVER AGAIN...

Rating:

2.0

U haul charged me extra money for a fuel charge... after i brought the car back 3/5... the same way i revieved the vehichle..... i want uhaul to reverse the charges

Rating:

5.0

Keep up the great customer service! Thank you to everyone that works at this location!!!

Rating:

4.0

Customer service was excellent. The gentleman helped us with the final details which we needed after a long stressful journey.

Rating:

5.0

Better Wash and clean up person, that has a passion for the job. It should feel sterile washed, when picked up. Flat tire is not acceptable. (cost 3.00) The Girl that helped me inside for the rental, is AAAAA+

Rating:

3.0

The checking in process especially for an older adult who's not tech savvy.The overall experience wasn't too bad.

Rating:

5.0

Nothing to report at this time. Thanks!

Rating:

2.0

The check in process was torturous. Your person did more pointing and gesturing that using her words.

Rating:

5.0

Keep up the good work. I was accommodated at the last minute and for that I will forever be thankful

Rating:

5.0

The gentleman at the desk was delightful to interact with. I always have a great experience at the Jefferson St location. Highly recommend.

Rating:

5.0

Great Customer Service they get 10 Star rating.

Rating:

1.0

The worst service

Rating:

3.0

Driver's seat was opened/broken and visors hanging down

Rating:

5.0

It was a tough day, but they came through. Great price too!!!

Rating:

2.0

Have the truck i reserved at the location the reservation was made at.

Rating:

3.0

The truck I rented was clean but in awful condition, both exterior and interior. The only door that locked was the driver's side, not box or passenger side. There were no flashers that I could find. When I first started driving the low tire pressure light came on and stayed on. The person I returned the truck to told me that the problem was the monitoring system, not the actual tire pressure, but no one told me that when I got the truck. The AC did not work, or worked very feebly. To improve for the next customer, retire this truck!

Rating:

5.0

Make sure vehicle in good working condition. Check to make sure they are working properly. Lights in back . No gas when picked up truck . Make sure they are charging you for your mileage and not someone else who previously used the truck .

Rating:

4.0

This is my second time renting from this location and the staff are great - friendly, knowledgeable, efficient. My only complaint is that I ordered 10 book boxes to pick up with my cargo van, which were not available when I arrived because they had accidentally sold the entire inventory to another customer. I was given a refund upon my request, but because I still needed the boxes, I was unable to pack my items and had to spend ~5hrs the next day getting boxes and packing them instead of using the van as I intended.

Rating:

1.0

Check the vans before letting anyone rent them out . My van shut down twice and was unable to be driven to destination

Rating:

2.0

The person that extended my truck lie to me about 27 days flat rate applied in I bring back the truck before it exceed the 27 days limit and mileage would not be added

Rating:

5.0

Nothing at this time

Rating:

1.0

Training for the employees so they will know how to respect their customers and provide safe vehicles for them

Rating:

5.0

New truck with nice music bt

Rating:

5.0

“Clean and inviting” with due consideration to its location.

Rating:

5.0

Keep up the good work

Rating:

5.0

Nothing , perfect experience I had at this location

Rating:

5.0

No improvement needed

Rating:

3.0

There were no personnel to help hence the answer

Rating:

5.0

Everything was good 👍

Rating:

4.0

The truck didn’t run good but the service from the employee was above reproach.

Rating:

4.0

I returned the van earlier than expected because it wasn’t up to my standard. I believe someone had just returned this van and it was pretty dirty, banged up and also had graffiti on it. This was not the original van it told me to take but that van was blocked in and I was asked to take this van by the street. Other than the van, staff and everyone there was great!

Rating:

3.0

Please go over your receipt in detail because you may be charged for things you did not request like damaged coverage which I'm now seeing on my receipt, go over your receipt things are being added.